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Genpact Study Shows Insurance Customers Embrace AI When Value and Benefits Are Clearly Demonstrated

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Findings highlight strategies to drive AI adoption and reshape customer perceptions in insurance

NEW YORK, April 29, 2025 /PRNewswire/ — Genpact (NYSE: G), a global advanced technology services and solutions company, today announced new research uncovering uncertainty around AI adoption within the insurance industry – offering insurers insights to help turn customer skepticism into confidence and preference.

New Genpact study reveals strategies to drive AI adoption and reshape customer perceptions in insurance

The study reveals that a majority (55%) of US adult respondents feel neutral about their insurance companies using AI, and 25% view it negatively. However, when AI delivers tangible benefits – such as faster and more accurate claims processing, customized quotes, and improved customer service – customer acceptance increases significantly. The findings emphasize an opportunity for insurers to shift perception and build preference and trust with their customers.

“As insurers embrace AI to enhance operations or customer experience, they must ensure that every interaction – whether human-led or AI-powered – meets or exceeds customer expectations,” said Adil Ilyas, Global Business Leader for Insurance at Genpact. “This research highlights AI’s potential to transform insurance, but also the need for insurers to close experience gaps and communicate transparently to build trust and loyalty.”

From indifference to preference: the AI opportunity
The research highlights a complex landscape: while many insurance customers remain uncertain about AI, they are open to innovation when the benefits are clear. Among respondents, 46% support AI adoption if it speeds up the claims process, and 29% are more likely to choose an insurer that offers automated and digital interactions.

This shift in sentiment is especially pronounced among younger generations. Millennials and Gen Z are more likely than Baby Boomers and Gen X to choose an insurer using AI to improve services, including policy quote generation (32% vs. 12%), claims processing (28% vs. 9%), and customer service (27% vs. 10%). This generational divide highlights a growing expectation for faster, more efficient AI-enabled insurance experiences.

Driving value with AI: speed, precision, and a human touch
As digital innovation continues to accelerate, policyholders increasingly expect seamless, personalized interactions. The research uncovers areas that are ripe for AI-driven transformation. Only 50% of respondents currently trust their insurer to provide accurate, tailored quotes, and 48% have struggled with the claims process. AI offers a path forward by automating and streamlining underwriting and claims processing, improving the personalization of new policy quotes and enhancing the accuracy and speed of claims resolutions.

Still, customers aren’t ready to forgo human connection. While 59% of respondents expect 24/7 live customer support, especially during times of crisis, just 10% are comfortable relying solely on AI-powered chatbots. To build customer confidence, insurers must show how AI enhances speed and personalization – while keeping a human in the loop. AI can be a tool for augmenting employees in their roles, automating repetitive, high-volume tasks so they can focus on driving value and improving customer service interactions.

“The integration of AI in insurance is more than a technological shift – it’s a revolution in customer experience,” Ilyas added. “Insurers must align AI strategies with their business goals and customer expectations. Genpact helps insurers harness AI to achieve speed and precision while keeping the human touch central to every interaction.”

Genpact is uniquely positioned to partner with insurers on their AI journeys, offering a blend of deep industry expertise, operational excellence, and advanced technology capabilities. By enabling insurers to unlock the full potential of AI, Genpact drives transformative outcomes and positions its clients for sustained success in a competitive landscape.

See more about Genpact’s work across the insurance industry.

Survey Methodology
This online survey was commissioned by Genpact and conducted by Dynata, a global market research firm, in December 2024. It surveyed 1,000 US adults aged 25 and older to assess perceptions of AI adoption in the insurance industry.

About Genpact
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today.

Get to know us at genpact.com and on LinkedInXYouTube, and Facebook

MEDIA CONTACT:
Geraldine Lim
Genpact Media Relations
+1-951-318-3494
geraldine.lim@genpact.com 

 

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SOURCE Genpact

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JA Solar with 23 Leading Solar Companies unveils the first Initiative for Global Solar Sustainable Alliance at UNGC’s summit

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JAKARTA, Indonesia, May 25, 2025 /PRNewswire/ — On May 25, 2025, at the UN Global Compact (UNGC)’s Inaugural Global Business Summit in Jakarta, a total of 24 global leading solar companies including JA Solar, Jinko Solar, Tongwei, LONGi, GCL Group and other core upstream suppliers, collectively released the initiative for “Global Solar Sustainable Alliance (GSSA)”.

Distinguished leaders across government, industry and academia attended the summit, including United Nations Global Compact Assistant Secretary-General and CEO Sanda Ojiambo, United Nations Resident Coordinator in China Siddharth Chatterjee , Chairman of the National Economic Council of the Republic of Indonesia H.E. Luhut B. Pandjaitan, Founder and co-chairman of Bridgewater Associates Ray Dalio, President of the China Electricity Council Bao’an Xin, Chairman of Xiamen Airlines Dong Zhao, Founder and Chairman of GCL Gongshan Zhu.

At this critical juncture of global energy transition, the solar industry, as a cornerstone of renewable energy, serves as a pivotal solution to combat climate change and achieve carbon neutrality goals. Amid rapid industry growth, leading enterprises have jointly launched this initiative to address social and environmental challenges and advance sustainable development. Committed to delivering clean energy globally, the Initiative aims to strengthen sustainability across the entire value chain — promoting green mineral sourcing from the source, protecting ecosystems and biodiversity, building an equitable society for common good, and driving inclusive growth.

Aligned with the UNGC Ten Principles and Sustainable Development Goals (SDGs), the Initiative outlines 9 actionable pathways across three pillars, advancing ESG progress across the solar value chain and promoting its positive impact on the international market.

The GSSA initiative has garnered strong endorsement from the UNGC. Meng Liu, UNGC China Representative, stated: “We commend the global solar industry, particularly Chinese photovoltaic enterprises, for their contributions to advancing the global energy transition, and we welcome the launch of this initiative. Closely aligned with the principles of the United Nations Global Compact, the Initiative underscores corporate responsibilities in environmental protection, human rights safeguards, and sound governance. We look forward to the solar industry setting an exemplary model for global sustainable development through collective action.”

Jing Li, Vice President of Branding and Sustainability Officer of JA Solar, officially launched this GSSA Initiative at the event, and introduced JA Solar’s newly constructed responsible supply chain strategy with the theme of “Together Towards Tomorrow”, which aims to promote the multi-stakeholders along the industry’s value chain to evolve towards a sustainable future.

UNGC encourages more solar companies and supply chain partners to join this initiative and jointly advance the sustainable development of the industry. To truly fulfill the summit’s vision of ‘Better Business, Better World: Accelerating the SDGs’, the first co-signatories pledge to collaboratively develop a concrete action roadmap with stakeholder engagement, to ensure effective implementation of the Initiative.

Appendix : Global Solar Sustainable Alliance (GSSA)

As the backbone of renewable energy, the global solar sector provides consumers, industries, and society with affordable and reliable clean energy. It has made remarkable contributions to advancing global energy transition and promoting sustainable development, with immense potential yet to be realized.

On the other hand, after decades of growth, the social and environmental footprints of the solar industry, particularly the associated risks across its supply chain—have increasingly emerged. These challenges pose significant obstacles to unleashing the industry’s full potential and achieving its own sustainable development.

In light of this, we, as the undersigned photovoltaic enterprises and supply chain participants, guided by the Ten Principles of the United Nations Global Compact and the UN Sustainable Development Goals (SDGs), hereby launch the Global Solar Sustainable Alliance (GSSA). We call on all companies in the industry and its supply chains to adopt sustainability principles and strategies, and actively undertake the following actions:

I. Just Transition: Safeguarding the green ecosystems and environment

a) Reduce pollution, conserve resources, improve environmental management, implement clean production, and promote a circular economy.

b) Cut energy consumption and carbon emissions, adapt to climate change, establish science-based greenhouse gas reduction targets, and achieve net-zero emissions as soon as possible.

c) Protect biodiversity and ecosystems, promoting green mining from origins of materials, ensuring zero deforestation and no net loss of biodiversity.

II. People-Centric Development: Building an Equitable Society for Common Good

a) Respect and protect workers’ fundamental rights, create gender-responsive, diverse, inclusive, safe, and healthy workplaces, and enhance employees’ skills and development potential.

b) Advance responsible procurement and marketing practices, implement human rights due diligence in supply chains, improve value chain transparency, traceability, and collaborative mechanisms, and strengthen supply chain resilience.

c) Plan PV projects in alignment with local conditions, respect the rights of communities and residents, and leverage industry expertise to support community and social development.

III. Governance Enhancement: Driving Inclusive Growth

a) Optimize corporate governance structures, enhance professionalism and diversity in governance mechanisms, improve investor relations management, and protect the rights of minority shareholders.

b) Operate with integrity and compliance, oppose all forms of unfair competition practices, proactively uphold a sound market order, and foster the healthy development of the industry.

c) Strengthen internal and external oversight systems, conduct standardized information disclosure and regular tracking of progress and targets, and establish multi-channel stakeholder engagement and dialogue mechanisms.

Building on the above consensus, we will pool wisdom and resources, engage in full collaboration, and establish a concrete action roadmap with the participation and support of multi-stakeholders to ensure the effective implementation of the GSSA Initiative.

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SOURCE JA Solar Technology Co., Ltd.

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Curotec Unveils Self-Hosted AI Platform That Cuts Dev Time by 70% Without Compromising Security

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With the help of Curotec, companies in regulated industries can now deploy generative AI securely—achieving 3X faster time to market without sacrificing privacy or control.

PHILADELPHIA, May 25, 2025 /PRNewswire-PRWeb/ — Curotec, a leader in nearshore software development and AI strategy, announces the launch of its self-hosted large language model (LLM) infrastructure—a cutting-edge approach to generative software development that enables clients to harness AI securely and efficiently, without compromising code, intellectual property, or sensitive data.

“We built our model infrastructure with security, control, and developer productivity at its core,” said Brian Dainis, CEO of Curotec.

As enterprise adoption of generative AI accelerates, so do concerns from CIOs and general counsel over privacy, IP leakage, and regulatory compliance. Curotec’s infrastructure addresses these concerns head-on by deploying the top-performing open-source LLMs entirely within Curotec-owned and controlled environments, avoiding reliance on third-party model providers.

Unlike typical AI development tools that rely on external APIs, Curotec’s models are fully self-contained—running within isolated environments that are hardened for enterprise-grade privacy. This ensures client data never leaves the trusted boundary of Curotec’s infrastructure, making it ideal for highly regulated sectors like FinTech, HealthTech, and SaaS.

Curotec piloted its self-hosted LLM platform with several of its clients in 2025, including growth-stage FinTech and HealthTech companies with stringent SOC 2 compliance requirements. This pilot proved the approach’s efficacy in unlocking significant developer efficiency and the ability to get legal, security, and compliance leaders on board with the data concerns that LLM platforms introduce.

Since implementing this approach across internal and client-facing projects, Curotec has seen up to a 70% reduction in man-hours required for application development projects. These gains translate into a 3X faster speed to market, allowing businesses to outpace competitors without sacrificing security or code quality.

The LLMs assist Curotec developers with:

Generating boilerplate and middleware codeWriting unit tests and documentationRefactoring and debuggingTranslating specifications into working codePrompt-assisted feature scaffolding

This innovation is now part of Curotec’s AI-enhanced development services, detailed here:

curotec.com/services/ai-generative-development

Curotec’s self-hosted model platform marks a new frontier in generative software development—one where efficiency doesn’t require compromise, and where enterprises can trust their AI-powered development pipelines are both powerful and secure.

About Curotec:

Curotec is a software consulting firm that helps companies scale their engineering capacity and adopt transformative technologies. With a strong presence in Latin America, Curotec provides elite nearshore talent and consulting services in AI, software development, and digital transformation. Learn more at www.curotec.com.

Media Contact

Brian Dainis, Curotec, 1 610-450-6599, press@curotec.com, https://www.curotec.com/

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SOURCE Curotec

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AB Charity Foundation X AB Blockchain Join Forces to Advance the Global “Tech for Good” Mission

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DUBLIN, May 26, 2025 /PRNewswire/ — AB Charity Foundation (AB Foundation X AB Blockchain) today announced the addition of 10 internationally influential statespersons and global affairs experts to its Senior Advisory Board, further strengthening its strategic think tank and supporting AB Foundation X AB Blockchain in expanding technology-enabled philanthropy and global collaboration.

Their inclusion means the Foundation’s advisory network now spans five continents and nearly 30 former and sitting heads of state, international organization leaders, and policy experts, forming a cross-cultural, cross-sector, cross-institutional “Global Philanthropy Strategy Engine.”

Bertie Ahern, Chair of the Foundation and former Prime Minister of Ireland, said, “We welcome these visionary and action-oriented advisors to AB. ‘Tech for Good’ is a global cooperative endeavor—only by combining governance expertise with technological innovation can we build a trusted, inclusive, and sustainable global philanthropy ecosystem.”

AB Charity Foundation will continue to broaden its governance network and collaborate with the United Nations system, international NGOs, government agencies, and leading technology firms to drive “verifiable acts of goodwill” in critical areas such as education, healthcare, environmental protection, and humanitarian relief.

New Senior Advisory Board Members:

Olusegun Obasanjo — Former President of Nigeria and former Chairperson of the African Union, renowned for driving economic reform and regional cooperation across Africa.

Victor Yushchenko — Former President of Ukraine, celebrated economist and reform-minded leader instrumental in the country’s democratic transition.

Thomas Axworthy — Distinguished Canadian policy scholar and public administration expert, former Secretary to the Prime Minister (Chief Policy Advisor).

Dzhoomart Otorbaev — Former Prime Minister of Kyrgyzstan, noted economist and policymaker, leading reformist in Central Asia.

Denzil Douglas — Former Prime Minister and current Minister of Foreign Affairs of Saint Kitts and Nevis.

Joanna Nurse — Senior expert at the World Health Organization, with extensive experience in global health policy and public health management.

Maha Ibrahim Mohamed Morsy — Wife of former Egyptian Prime Minister Essam Sharaf, active leader in Egypt’s social welfare and education sectors.

Kateryna Yushchenko — Wife of Ukraine’s third President Victor Yushchenko; as First Lady she championed healthcare, child welfare, and cultural exchange initiatives.

Antonina Stoyanova — Former First Lady of Bulgaria and spouse of ex-President Petar Stoyanov; legal expert and diplomat who served in various United Nations roles.

Milena Dobronic — Spouse of former Bolivian President Jorge Quiroga; prominent advocate for social services and education in Bolivia.

About AB Charity Foundation

AB Charity Foundation is an independent international NGO registered in Ireland with EU legal status, supported technologically by AB DAO. The Foundation leverages blockchain, AI, and other cutting-edge technologies to build global philanthropic infrastructure, pioneering a “Governance Trust + Technology-Driven” paradigm to serve the public good.

Currently, $AB is available for trading on over a dozen exchanges, including Bitget, HTX, MEXC, Gate, BingX, BitMart, DigiFinex, Lbank, Hotcoin, Biconomy, BTSE, UEEx, WEEX, and 4E.

Learn more at our official website. https://www.ab.org/en/charityFoundation/

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SOURCE AB Foundation

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