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WebMD Ignite Launches Enhancements to Coach to Improve Health Plan Member Engagement and Reduce Costs

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New capabilities enable faster, more efficient outreach for health plan care managers to help members take control of their health and reduce downstream costs

NEWARK, N.J., April 23, 2025 /PRNewswire/ — WebMD Ignite, the leading full-service growth partner for organizations in the healthcare industry, today announced enhancements to Coach®, its industry-leading care management solution for health plans. 

Coach is a comprehensive digital health engagement platform that empowers health plans to drive ongoing member involvement and interaction. By leveraging a vast library of educational resources, behavior-change techniques, sophisticated campaign development tools and in-depth analytics, Coach helps organizations deliver targeted health campaigns, support chronic disease management and enhance member engagement at scale. 

The new enhancements integrate proven SMS text-messaging technology that is designed to reduce operational costs and improve health outcomes by providing care managers with a highly effective, real-time communication tool in members’ preferred channel. It also includes an innovative population-wide campaign feature that enables organizations to deliver targeted, automated health education at scale, supporting population health initiatives through scheduled outreach and real-time engagement tracking.

“Today’s members expect seamless, mobile-first experiences, and health plans need tools that meet those expectations while driving real outcomes,” said Veronica Short, vice president of Product Management, Healthcare Solutions Group at WebMD Ignite. “With Coach’s enhanced SMS capabilities, care managers can connect with members in the moments that matter—quickly, effectively and at scale. This innovation helps plans modernize their outreach, improve engagement, and ultimately support better health across the populations they serve.”

Providing timely, relevant health education via their preferred channels gives members immediate access to the information they need when they need it most. Coach inspires healthy behaviors that promote higher medication adherence, improved outpatient visit rates and increased preventive care participation. It also can help reduce costly interventions by lowering hospitalizations, readmissions and emergency department visits.

With 99% of text messages opened and 90% read within three minutes, text messaging represents an unparalleled opportunity for health plans to connect with members quickly and effectively, often outperforming traditional outreach methods like phone calls and print mailings. By integrating texting directly into Coach, WebMD Ignite empowers health plan care-management teams to beat engagement goals, improve treatment adherence and reduce downstream claims costs — all while making outreach more efficient and scalable.

The new Coach capabilities are simple, flexible and highly configurable to meet the unique needs and nuances of each health plan and their various member populations, including:

Real-time reach: Push notifications ensure messages are seen promptly, keeping health education and motivation top of mind.Custom branding: Text templates can be customized to reflect each health plan’s brand and messaging.Member convenience: Deliver concise, actionable information directly to members’ mobile devices.Seamless workflow integration: Care managers can select, send and track text-based education within Coach, including opt-in and opt-out management.

The population-wide campaigns feature is particularly powerful because it enables health plans to engage members at scale, driving proactive population health initiatives through targeted digital outreach. Usable by both clinical and administrative health plan teams, it also can be personalized to send health education to specific groups, remind certain members to schedule routine screenings or geo-target members with tailored messaging based on specific health events occurring in their local communities. Teams also can effortlessly upload member lists, automate messaging and schedule educational content over time. All of the new features are also supported by Coach’s industry-leading analytics that help users track key engagement metrics like delivery rates, open rates and completion rates.

WebMD Ignite works with more than half of the top 20 health plans in the U.S. and continues to lead the industry in transforming care management with innovative, scalable solutions that deliver measurable value. Coach complements the company’s full suite of services and solutions for health plans that support both health plan clinical and marketing teams. 

About WebMD Ignite
WebMD Ignite, a division of WebMD and Internet Brands, is the premier growth partner for healthcare organizations. As industry experts, we empower decision-making insights across the entire health journey by integrating our proprietary technology, unrivaled reach, strategic targeting, business intelligence, and vast educational resources. Our solutions are purpose-built to solve healthcare industry challenges to boost acquisition, build loyalty, and ignite action that optimizes health outcomes and operational efficiencies.

About WebMD Health Corp.
WebMD, an Internet Brands company, is at the heart of the digital health revolution that is transforming the healthcare experience for consumers, patients, health care professionals, employers, health plans, and health systems. Through public and private online portals, mobile platforms, and health-focused publications, WebMD delivers leading-edge content and digital services that enable and improve decision-making, support and motivate health actions, streamline and simplify the health care journey, and improve patient care. 

The WebMD Health Network includes WebMD Health, Medscape, WebMD Ignite (encompassing Krames, The Wellness Network, and Mercury Healthcare), Jobson Healthcare Information, MediQuality, Frontline, Vitals Consumer Services, Aptus Health, PulsePoint, MedicineNet, eMedicineHealth, RxList, OnHealth, Medscape Education, and other owned WebMD sites. WebMD®, Medscape®, CME Circle®, Medpulse®, eMedicine®, MedicineNet®, theheart.org® and RxList® are among the trademarks of WebMD Health Corp. or its subsidiaries.

 

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Cold chain automation breakthrough as Geekplus deploys multi-zone pallet system

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SHANGHAI, May 15, 2025 /PRNewswire/ — Geekplus, the global leader in warehouse robotics, has launched the world’s first pallet-to-person system designed to automate warehouse operations across frozen and chilled zones, setting a new benchmark for temperature-controlled logistics.

Now live at a 2,700 sqm flagship facility operated by leading cold chain logistics provider JJCL (Jinjiang Cold Logistics), the system enables seamless pallet movement between environments ranging from -18°C to +5°C. This marks the first production-grade deployment of fully automated multi-temperature pallet handling in the industry.

While automation has transformed much of logistics, cold storage facilities have lagged behind due to extreme conditions and technical barriers. Geekplus’ SkyCube system changes that with frost-resistant engineering and a coordinated fleet of high-density pallet storage robots operating at -18°C, P800 robots in chilled zones (0–5°C), high-speed lifts, and a unified software platform built for continuous operation in sub-zero environments.

“Cold chain logistics is no longer the exception to automation. It’s the next frontier,” said Liu Kai, Head of System at Geekplus. “Our systems are built to perform where other systems fail. With our multi-temp-compatible robotics, we’re redefining how food, pharma, and grocery warehouses scale reliably and efficiently.”

JJCL, with seven subsidiary branches and 11 cold storage facilities totaling over 560,000 m³ (approximately 20 million cubic feet), partnered with Geekplus to modernize operations and meet growing demand. Since deployment, the system has increased storage capacity by 70 percent, improved picking efficiency by 90 percent, and achieved 99.99 percent accuracy. It has also enhanced safety by minimizing human exposure to extreme sub-zero temperatures through full automation of cold zone handling.

 “As global demand for cold chain services accelerates, the launch provides a scalable blueprint for 3PLs, food distributors, and pharma companies navigating compliance, labor challenges, and operational risk,” Liu added. “This isn’t just an upgrade, it’s a category shift.”

 

About Geekplus
Geekplus is the global leader in autonomous mobile robotics (AMRs), powering warehouse automation for more than 770 customers across 40+ countries. Its Goods-to-Person solutions serve retail, logistics, food, and healthcare operations worldwide.

Media Contact
Manas Medisetty
Global Head of Digital
Geekplus
manas.medisetty@geekplus.com

www.geekplus.com

 

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Toho Leo Begins Joint Experiments with the University of the Philippines to Address Urban Environmental Challenges

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— Verifying the environmental value of urban parks and flood mitigation effects of water-retentive infrastructure in Metro Manila

TOKYO, May 15, 2025 /PRNewswire/ — TOHO LEO CO. (Head Office: Osaka City, Osaka Prefecture; President: Minoru Yoshikawa) has commenced joint experiments with the School of Urban and Regional Planning, University of the Philippines, to improve the urban environment in Metro Manila through green infrastructure initiatives.

This initiative focuses on:

Verifying the flood mitigation effects of permeable pavement and water-retentive foundations on public roads, and developing flood simulation modelsVisualizing and quantifying the environmental value of green spaces in urban parks, including CO2 absorption and air pollution control, along with surveying public awareness on environmental issues

Through these studies, we aim to develop scientific and practical solutions to enhance urban resilience. In selecting the research sites, we are collaborating with local government units (LGUs) to establish a multi-sectoral partnership among academia, government, and industry.

Significance and Future Outlook

In recent years, Metro Manila has been facing serious environmental challenges, including the rapid decline of green spaces due to accelerated urbanization and increased urban flooding caused by extreme weather events.

This initiative aims to leverage Toho Leo’s expertise in green infrastructure to demonstrate regionally tailored solutions and propose a vision for urban development that harmonizes with nature.

By incorporating nature-based solutions that also encompass traditional grey infrastructure functions into urban policy, we aim to contribute to the realization of sustainable city development.

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Waystar Announces Pricing of Public Offering of Common Stock

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LEHI, Utah and LOUISVILLE, Ky., May 14, 2025 /PRNewswire/ — Waystar Holding Corp. (Nasdaq: WAY) (“Waystar”), a provider of leading healthcare payments software, today announced the pricing of its underwritten public offering of 12,500,000 shares of its common stock by certain investment funds of EQT AB and Bain Capital, LP, and Canada Pension Plan Investment Board (CPP Investments), and their respective affiliates (collectively, the “Selling Stockholders”) at a price to the public of $38.75 per share.  Additionally, the Selling Stockholders have granted the underwriters a 30-day option to purchase up to 1,875,000 additional shares of common stock. Waystar is not selling any shares and will not receive any proceeds from the sale of shares in the offering by the Selling Stockholders. The offering is expected to close on or about May 16, 2025, subject to customary closing conditions.

The offering is being made through an underwriting group led by J.P. Morgan, Goldman Sachs & Co. LLC, and Barclays, who are acting as joint lead book-running managers and as representatives of the underwriters for the offering. William Blair, Evercore ISI, BofA Securities, RBC Capital Markets, Jefferies and Deutsche Bank Securities are acting as joint bookrunners for the offering. Canaccord Genuity and Raymond James are acting as co-managers for the offering.

A registration statement on Form S-1, including a prospectus, relating to these securities has been filed with and declared effective by the Securities and Exchange Commission. This press release shall not constitute an offer to sell or a solicitation of an offer to buy these securities, nor shall there be any sale of these securities in any state or jurisdiction in which such offer, solicitation or sale would be unlawful prior to registration or qualification under the securities laws of any such state or jurisdiction. Any offers, solicitations or offers to buy, or any sales of securities will be made in accordance with the registration requirements of the Securities Act of 1933, as amended.

The offering may be made only by means of a prospectus. Copies of the preliminary prospectus may be obtained by contacting: J.P. Morgan Securities LLC, c/o Broadridge Financial Solutions, 1155 Long Island Avenue, Edgewood, NY 11717, or by email at prospectus-eq_fi@jpmchase.com; Goldman Sachs & Co. LLC, Attention: Prospectus Department, 200 West Street, New York, NY 10282, by telephone at (866) 471-2526, or by email at prospectus-ny@ny.email.gs.com; or Barclays Capital Inc., c/o Broadridge Financial Solutions, 1155 Long Island Avenue, Edgewood, NY 11717, by telephone at (888) 603-5847, or by email at barclaysprospectus@broadridge.com.

Forward-Looking Statements

This press release contains forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. Forward-looking statements include all statements that are not historical facts. The words “anticipate,” “assume,” “believe,” “continue,” “could,” “estimate,” “expect,” “intend,” “may,” “plan,” “potential,” “predict,” “project,” “future,” “will,” “seek,” “foreseeable,” the negative version of these words, or similar terms and phrases are intended to identify forward-looking statements. The forward-looking statements contained in this press release are based on management’s current expectations and are inherently subject to various risks, uncertainties, assumptions, or changes in circumstances that are difficult to predict or quantify. These risks and uncertainties include, but are not limited to, risks and uncertainties associated with the consummation of the offering and other risks described in Waystar’s registration statement on Form S-1, as it may be amended from time to time, and its Annual Report on Form 10-K for the year ended December 31, 2024 and any subsequent filings with the SEC. Except as required by law, Waystar has no obligation to update any of these forward-looking statements to conform these statements to actual results or revised expectations.

About Waystar

Waystar’s mission-critical software is purpose-built to simplify healthcare payments so providers can prioritize patient care and optimize their financial performance. Waystar serves approximately 30,000 clients, representing over 1 million distinct providers, including 16 of 20 institutions on the U.S. News Best Hospitals list. Waystar’s enterprise-grade platform annually processes over 6 billion healthcare payment transactions, including over $1.8 trillion in annual gross claims and spanning approximately 50% of U.S. patients. Waystar strives to transform healthcare payments so providers can focus on what matters most: their patients and communities.

Media Contact
Kristin Lee
kristin.lee@waystar.com

Investor Contact
Sandy Draper
investors@waystar.com 
502-238-9511

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