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ServiceAgent.ai Brings 24/7 AI Call Answering to America’s Home Services

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ServiceAgent, an AI-powered call answering solution for home service businesses, today announced its official launch. ServiceAgent helps small American businesses in industries like roofing, plumbing, HVAC, solar, etc, handle customer calls 24/7 with intelligent, human-like AI agents. It ensures no lead is missed and every call gets answered.

AUSTIN, Texas, April 15, 2025 /PRNewswire/ — ServiceAgent, built by the creators of the widely used cloud communication platform JustCall.io, today announced its launch. It aims to empower America’s home services entrepreneurs with 24/7 AI-driven call answering technology.

As small-business optimism in the U.S. hits record highs, ServiceAgent aligns with the national push for economic revitalization championed by the Trump administration. President Trump recently stated, “the American dream is surging bigger and better than ever before.” ServiceAgent.ai is designed to turn this optimism into tangible growth for home service companies by ensuring they never miss an opportunity due to unanswered calls.

“Small businesses are America’s economic engine,” said Gaurav Sharma, Founder of ServiceAgent.ai and CEO of SaaS Labs. “With ServiceAgent, we’re leveraging AI to turn relentless hard work into success, helping business owners realize the American Dream.”

Smarter Customer Communication, Around the Clock

ServiceAgent.ai deploys industry-specific AI agents trained on hundreds of thousands of real conversations from industries like plumbing, HVAC, roofing, and solar. These agents answer calls promptly, collect essential customer information, address FAQs, and soon, will directly book appointments. A seamless “human routing” feature is also in development, intelligently transferring urgent calls to live representatives.

Key benefits include:

24/7 Lead Capture: AI answers calls at all times—including nights and weekends—capturing leads that businesses previously missed. Owners receive immediate summaries and contact details from each call, boosting responsiveness and reducing lost opportunities.Detailed Summaries & Transcripts: Every interaction is summarized clearly, allowing quick follow-ups without replaying lengthy voicemails, improving operational efficiency and customer satisfaction.Appointment Scheduling: ServiceAgent AI Agents can book service appointments directly into company calendars, significantly reducing administrative workload.

Early Customers Already Seeing Results

Several early adopters report substantial improvements:

Aurora Energy Solutions (Solar Installation, CO): Reduced call handling by nearly 100 hours monthly. “ServiceAgent frees our team to serve customers better and complete projects faster,” says Aurora’s team.Greenflow Plumbing (CA): Eliminated missed after-hours calls entirely. “We’re now capturing emergency plumbing leads we previously lost overnight to our competitors,” notes Greenflow Plumbing.Summit Peak Roofing (TX): Gained leads around the clock. “ServiceAgent generates leads even when we stop working, like having an employee who never sleeps,” shares Summit Peak’s owner.

Early users emphasize not just business gains, but quality-of-life improvements. “I no longer choose between family time and answering business calls,” remarked one entrepreneur, underscoring the AI’s practical impact.

Built for the American Small Business

Watch how ServiceAgent is helping grow home service businesses in America https://www.youtube.com/watch?v=yXkw2e5f6OE

The inspiration behind ServiceAgent.ai comes directly from understanding the everyday struggles of home service entrepreneurs – long hours, tight staffing, and constant multitasking. The platform’s creators, many with personal ties to small business ownership, have crafted ServiceAgent with the mission of empowering “Main Street” businesses traditionally underserved by advanced technology.

Reflecting the administration’s stance on supporting entrepreneurs and American industry, ServiceAgent.ai brings enterprise-level AI capabilities to even the smallest local businesses. This approach fosters fair competition, local job creation, and community economic growth—key tenets of President Trump’s “America First” vision.

A Call to America’s Entrepreneurs

ServiceAgent is now available nationwide, offering home service businesses an accessible and risk-free opportunity to modernize customer communications. Quick onboarding and straightforward customization mean companies can have an advanced AI receptionist operational in minutes.

“Our goal is simple,” said Sharma. “Give America’s hardest workers the tools to convert every potential lead into a real customer—helping their businesses flourish, one call at a time.”

As small businesses continue driving U.S. economic growth, ServiceAgent.ai stands ready to ensure entrepreneurs capture every opportunity, strengthening communities and reviving the promise of the American Dream.

Contact:
Emma
***@serviceagent.ai

Photos:
https://www.prlog.org/13071853

Press release distributed by PRLog

View original content:https://www.prnewswire.com/news-releases/serviceagentai-brings-247-ai-call-answering-to-americas-home-services-302429685.html

SOURCE SaaS Labs US, Inc.

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Kyndryl Announces Operational Leadership Rotation

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NEW YORK, May 9, 2025 /PRNewswire/ — Kyndryl (NYSE: KD), a leading provider of mission-critical enterprise technology services, announced today a leadership rotation in some Delivery, Practice and Country roles.

Xerxes Cooper will become Global Leader of Kyndryl Delivery, responsible for leading Kyndryl’s delivery organization that provides mission-critical enterprise technology services to thousands of customers in more than 60 countries. Previously, Cooper was President of Kyndryl Strategic Markets where he grew signings, increased new business wins, scaled Kyndryl Consult and improved profitability. 

Petra Goude has been appointed President of Kyndryl Strategic Markets overseeing select countries across Europe, Asia-Pacific, the Middle East and Latin America. Previously, Goude led the Core Enterprise and zCloud practice, where she drove digital transformation for customers by modernizing their mission-critical core systems with the breadth and depth of Kyndryl’s capabilities.

Jamie Rutledge has been named President of Kyndryl U.S. He was previously the Global Leader of Kyndryl Delivery, where he was instrumental to the development of Kyndryl Bridge, the Company’s AI-enabled operating platform. As part of the Company’s 3A’s strategy, Rutledge successfully led the Advanced Delivery initiative, substantially growing the adoption of Kyndryl Bridge and its use of GenAI and Agentic AI, delivering new value for customers.

Hassan Zamat has been appointed Global Practice Leader for Core Enterprise and zCloud, which provides world-class services for customers as they design, modernize and manage their hybrid IT environments. In his previous role, he led Kyndryl’s Accounts initiative as part of the Company’s 3A’s strategy, which has had a significant positive impact on Kyndryl’s transformation.

“These exceptional leaders have been instrumental in executing our 3A’s strategy – delivering success for our customers and profitable growth for Kyndryl,” said Elly Keinan, Group President, Kyndryl. “Each has been essential to implementing our key growth initiatives, such as collaborating with our Alliance partners, modernizing customers’ technology environments with GenAI and Agentic AI, and cultivating our culture as an employer of choice.”

About Kyndryl
Kyndryl (NYSE: KD) is a leading provider of mission-critical enterprise technology services offering advisory, implementation and managed service capabilities to thousands of customers in more than 60 countries. As the world’s largest IT infrastructure services provider, the Company designs, builds, manages and modernizes the complex information systems that the world depends on every day. For more information, visit www.kyndryl.com.

Kyndryl Investor Contact:
investors@kyndryl.com

Kyndryl Media Contact:
press@kyndryl.com

 

View original content to download multimedia:https://www.prnewswire.com/news-releases/kyndryl-announces-operational-leadership-rotation-302451235.html

SOURCE Kyndryl

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Virtual Summit Provides Actionable Insights for Entrepreneurs

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The 2025 National Small Business Week Virtual Summit featured free, educational workshops and panels focused on issues facing small business owners.

WASHINGTON, May 9, 2025 /PRNewswire/ — The 2025 National Small Business Week Virtual Summit brought together more than 20,000 registrants and 7,000 attendees for two days of expert insights and networking with industry leaders. Held May 6-7, the event was co-hosted by SCORE – the nation’s largest network of volunteer, expert business mentors – and the U.S. Small Business Administration (SBA).

Recordings of the sessions are available on-demand at no cost on SCORE’s website.

Throughout the summit, entrepreneurs connected with like-minded business owners, received real-time guidance from industry mentors, and gathered resources specifically designed for small business success. Sixty entrepreneurs received free, one-on-one virtual mentoring sessions from SCORE mentors during the event, gaining instant answers from experts on critical business issues.

Insights from experts
Sessions covered topics such as AI, e-commerce, cybersecurity, finance and more. At the AI sessions, experts shared best practices for how entrepreneurs can take advantage of new tools. John Lawson, president of ColderIce Media, shared his insights in The Small Business AI Advantage: Practical Tools to Grow Your Business. John suggested that entrepreneurs start small to test how AI works for your business. “Commit to a two-week trial period of implementation on different things, and then measure the results,” advised John. “Track both the time and the stress that was saved by implementing these AI tactics.”

Real-life examples
Alongside industry experts, successful small business owners shared what they’ve learned from their own experiences. Natasha McCray, owner of 1818 Farms in Mooresville, Ala., described her experience with e-commerce and how her business has benefitted from user-generated content, saying, “Customer reviews are one of the most important things you can have on your website.” Hear more from Natasha and other small business owners in Expanding Your Business Through E-Commerce, available on-demand.

Brice Sokolowski, inventor and founder of Vaucluse Gear LLC, spoke about the challenges of managing retail payment options during Money Matters: Mastering Payment Methods for Small Business Success: “As an entrepreneur, you can think you’re doing things alone, but you’ve got SCORE on your side, you’ve got financial institutions helping you…all of these resources are here.”

Mentoring makes a difference
SCORE mentor Mark Dobson led a session about how to develop a quality business plan. Mark encouraged small business owners to invest in this foundational work and partner with a mentor to improve the odds of your business succeeding. “Owning a business is empowering,” said Mark. “You now control your own destiny.”

To learn more about SCORE, request a mentor or volunteer to be one, visit SCORE.org.

About SCORE
Since 1964, SCORE has helped more than 17 million entrepreneurs start, grow or successfully exit a business. SCORE’s 10,000 volunteers provide free, expert mentoring, resources and education in all 50 U.S. states and territories.

Funded [in part] through a Cooperative Agreement with the U.S. Small Business Administration.

CONTACT:
SCORE
202-968-6428
media@score.org

Visit SCORE’s media resources to connect with expert small business interview sources and news updates.

View original content to download multimedia:https://www.prnewswire.com/news-releases/virtual-summit-provides-actionable-insights-for-entrepreneurs-302451233.html

SOURCE SCORE

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M3 Technology Advisors Rebrands to Reflect Industry Shift in Business Communications

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M3 Technology Advisors, formerly Ninety-Nine 90 Communications, has rebranded to reflect the evolution of business communications. As analog and legacy systems give way to cloud-based phone systems and CX platforms, M3 helps clients make informed decisions with transparent pricing, hands-on support, and unbiased vendor guidance.

SAN CLEMENTE, Calif., May 9, 2025 /PRNewswire-PRWeb/ — M3 Technology Advisors, formerly known as Ninety-Nine 90 Communications, today announced a rebrand to better reflect the evolving needs of the businesses it supports. The original name was inspired by the 9,990 ft elevation at Park City Mountain Resort — a nod to the high-altitude, skiable terrain that inspired the company’s founding mantra: “Communications. Elevated.”

“We started M3 to give businesses what carriers don’t — honest answers, fast support, and transparent pricing,” said Connor Moody, Founder and Lead Advisor. “We act as an extension of our clients’ tech teams — without charging for our services.”

Now, as M3, the company is embracing a forward-facing identity that reflects how business communications have evolved. The industry has shifted from analog systems and per-minute billing to a modern tech stack built on reliable internet connectivity, cloud-first phone platforms, and CX-driven contact center tools powered by AI. The rebrand to M3 reflects the company’s continued focus on transparent pricing, vendor-neutral guidance, hands-on support, and deep industry expertise — with a back-office team of former engineers and carrier specialists from companies like Zoom, RingCentral, and AT&T.

“We started M3 to give businesses what carriers don’t — honest answers, fast support, and transparent pricing,” said Connor Moody, Founder and Lead Advisor. “We act as an extension of our clients’ tech teams — without charging for our services.”

The name change doesn’t mean a change in approach. M3 continues to deliver the same strategic support and client-first service it always has, including:

💬 Transparent vendor guidance – unbiased, expert-backed recommendations🛠️ Support escalation – real help when vendors are slow to respond❌ No markups or reselling – M3 often beats vendor-direct pricing💳 Direct carrier billing – clients continue to be billed directly by the providers they choose

“Clients trust us because we stay with them — not just through setup, but through every challenge after,” said Lexi Houghton, Client Success Manager at M3. “They know we care, and that we’ll always show up when it counts!”

The rebrand comes at a moment when many businesses are reevaluating their tech stack. M3 is positioned to meet that need with expert guidance and a personable, hands-on approach.

👉 Learn more at www.m3techadvisors.com

About M3 Technology Advisors

M3 Technology Advisors is an independent technology brokerage that helps businesses navigate reliable network connectivity, phone systems, and cloud-based contact center solutions. With a back-office team of former engineers and carrier specialists, M3 delivers vendor-neutral guidance, hands-on escalation support, and transparent pricing – often securing better rates than working directly with carriers. Founded in 2016 and based in San Clemente, California, M3 is built on trusted partnerships and solutions that scale with your business.

Media Contact

Lexi Houghton, M3 Technology Advisors, 1 (949) 264-9990, support@m3techadvisors.com, www.m3techadvisors.com

Twitter, LinkedIn

View original content:https://www.prweb.com/releases/m3-technology-advisors-rebrands-to-reflect-industry-shift-in-business-communications-302448833.html

SOURCE M3 Technology Advisors

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