Connect with us

Technology

KONVERSATIONAL AMONG THE FIRST THREE IN EMEA REGION TO BE AWARDED SERVICENOW CUSTOMER SERVICE MANAGEMENT SPECIALISATION

Published

on

Recognition of global leading expertise in delivery of technology solutions for Telecom, Media, Tech sectors 

Retains coveted Elite Partner status 

Designations cement position as go-to digital transformation partner

DUBLIN, April 7, 2025 /PRNewswire/ — Konversational, a global leading technology consultancy firm is pleased to announce that it has been awarded the highly coveted ServiceNow Customer Service Management (CSM) Specialisation, making it among the first three within the EMEA (Europe, Middle East, Africa) region to achieve this designation.

The industry accolade is in recognition of its award-winning knowledge and industry experience combined with its unique ability to deliver superior customer service solutions across ServiceNow platforms to clients in the Telecom, Media, Tech (TMT) sectors. It also acknowledges the tailored approach adopted by Konversational, taking each client on a case-by-case basis, developing a bespoke response, underpinned by world-leading technology solutions ensuring clients can strengthen customer engagement and build long-term brand loyalty.

This latest award follows from its recent retention of the ServiceNow Elite Partner designation. The status is assigned only to partners who demonstrate deep expertise, a proven track record of successful implementations and a commitment to driving business value for customers. It is reserved specifically for those who consistently showcase excellence across multiple ServiceNow product lines.

Founded over five years ago, Konversational has accelerated through the ServiceNow Partner Programme owing to its deep industry experience and unrivalled technical knowledge and expertise of ServiceNow technology solutions. It has acquired the highest-ranking designations across six practice areas including Customer Service Management and Field Service Management. Further to this, in the last year alone it achieved the highest number of qualifying deployments under the ServiceNow Deployment Success Incentive Program (DSIP).

Headquartered in Dublin, Konversational has also established operations in the UK, France, Germany and Switzerland. It currently employs 80 highly qualified industry professionals, in both Dublin and across offices in London, Paris, Nantes, Zurich, Munich and Lausanne. It has plans to further expand its footprint across mainland Europe in the coming months and ambitions to grow its workforce to over 120 by year-end.

The award-winning technology firm works with a diverse portfolio of enterprise clients in Telecom, Financial Services, IT Services, Infrastructure, and the Public Sector delivering large-scale digital transformation projects underpinned by ServiceNow technologies. In the year ahead, it intends to increase its provision of AI-driven service offerings, including the integration of Agentic AI into enterprise solutions and deepen its investment in both emerging technologies and customer service.

Commenting John Gilleran, Co-CEO

“Achieving the designation of Customer Service Management Specialisation represents a major milestone and marks another exciting point for Konversational. It is testament to our industry experience, technical expertise, innate understanding of client needs and our ability to combine all these elements to deliver digital transformation projects that have a demonstrable positive impact for organisations. To be among the first three across the entire EMEA region and in such a short period of time, is a testament to our pedigree in this space and the value and innovation we deliver to clients.”

Commenting Johann Terrier, Continental Europe VP

“We look forward to deepening our presence across mainland Europe, further expanding our diverse, experienced, and talented team at Konversational in the months ahead, and cementing our position as the partner of choice.”

Commenting, ServiceNow Executive Vice President of worldwide industries, partners, and go-to-market at ServiceNow Erica Volini

“Konversational’s achievement as one of the first EMEA partners to earn the Customer Service Management Specialisation, while retaining Elite Partner status, demonstrates its exceptional capability, deep domain expertise, and consistent delivery of transformative outcomes for our joint customers.”

About Konversational

Konversational is an international technology consultancy and the leading ServiceNow Customer Workflow partner, helping to make the world of work better for our clients. Founded in 2020 by two industry veterans Richard Guy and John Gilleran, it is headquartered in Dublin, with offices in London, Paris, Nantes, Zurich, Munich and Lausanne. It currently employs 80 people.

Photo – https://mma.prnewswire.com/media/2657816/Specialization_Badge_Service_Experience_EMEA.jpg
Logo – https://mma.prnewswire.com/media/2657815/Konversational_Logo.jpg

View original content to download multimedia:https://www.prnewswire.co.uk/news-releases/konversational-among-the-first-three-in-emea-region-to-be-awarded-servicenow-customer-service-management-specialisation-302420238.html

Continue Reading
Click to comment

Leave a Reply

Your email address will not be published. Required fields are marked *

Technology

Recharge announces AI-powered Concierge SMS at ChargeX global conference

Published

on

By

The subscription leader introduced their AI-powered conversational SMS product at the Los Angeles event

LOS ANGELES, April 16, 2025 /PRNewswire/ — Recharge, the leading subscription platform, has announced its newest product, AI-powered Concierge SMS. Powered by Recharge AI, Concierge SMS will simplify subscription management for brands and their customers.

The announcement was made at the company’s annual ecommerce industry conference, ChargeX, which took place April 14–15 in Los Angeles. Key highlights from ChargeX 2025 include:

AI-powered Concierge SMS: During the conference’s product keynote, Recharge announced Concierge SMS, an AI-powered conversational subscription concierge. Unlike traditional script-based autoresponders, Concierge SMS uses AI to converse with customers in natural language to address their requests in a more personalized, efficient way. AI-powered Concierge SMS is currently available to a limited number of brands with more being added on a rolling basis.Top-tier speaker lineup: This year’s ChargeX speakers included global entrepreneur, pop culture icon and Founder of 11:11 Media and Parívie Paris Hilton, along with Recharge brands including Mammoth Brands, Oats Overnight, Cymbiotika, Bobbie, fatty15, Nulastin, Topicals, and Clearly Filtered. These industry leaders covered topics that are top-of-mind for ecommerce brands, including how to build loyalty, boost conversions, and drive retention.Expert subscription advice: Conference attendees had the chance to connect with Recharge executives, receive subscription audits, and network with leaders from top brands and partners across the ecommerce ecosystem.

“ChargeX brings together some of the brightest and most forward-looking minds in ecommerce, so it was the perfect moment to unveil our AI-powered Concierge SMS. It’s just one example of the enormous impact AI can have in the ecommerce space,” said Oisin O’Connor, Recharge’s co-founder and CEO. “AI-powered Concierge SMS makes managing subscriptions as easy as dashing off a quick text to a friend. That’s the kind of efficient, intuitive technology that allows our brands to maximize LTV by enhancing their customer experience, giving them a strong and lasting foothold within their customer base to power growth.”

“Clients don’t like to wait, and Concierge SMS handles everything they need instantly. Tasha, our AI concierge, is now their best friend,” said Sahara Lotti, founder and CEO of Lashify, an early adopter of Concierge SMS. “They feel taken care of with Concierge SMS, which is really all customers want. It’s incredible—can’t get any better than that.”

For more information about AI-powered Concierge SMS and to sign up for the waitlist, visit https://getrecharge.com/products/sms/.

About Recharge
Recharge is simplifying retention and growth for innovative ecommerce brands. As the #1 subscription platform, Recharge is dedicated to empowering brands to easily set up and manage subscriptions, create dynamic experiences at every customer touchpoint, and continuously evaluate business performance. Powering everything from no-code customer portals, personalized offers, and dynamic bundles, Recharge helps brands seamlessly manage, grow, and delight their subscribers while reducing operating costs and churn. Today, Recharge powers more than 20,000 brands serving 100 million subscribers, including quip, Blueland, Apothékary, Hello Bello, and Chamberlain Coffee. For more information, visit https://getrecharge.com/

View original content to download multimedia:https://www.prnewswire.com/news-releases/recharge-announces-ai-powered-concierge-sms-at-chargex-global-conference-302430954.html

SOURCE Recharge Inc.

Continue Reading

Technology

Spring Into Savings: VARON Offers Discounts on Oxygen Solutions for Allergy Season

Published

on

By

NEW YORK, April 16, 2025 /PRNewswire/ — As spring blooms across the country, so does allergy season — a time when pollen, dust, and airborne irritants can aggravate respiratory conditions and make breathing more difficult. VARON, a leading provider of respiratory care solutions, is helping consumers combat these seasonal challenges with advanced oxygen concentrators and exclusive spring savings.

To support customers during peak allergy season, VARON has launched its Spring Sale, offering sitewide discounts of up to 30% on select oxygen concentrators and accessories. The promotion is aimed at helping more people access reliable respiratory support while enjoying significant savings.

How Spring Allergies Affect Breathing

Each year, millions of Americans experience allergic rhinitis, commonly known as hay fever. For individuals living with asthma, chronic obstructive pulmonary disease (COPD), or other respiratory conditions, exposure to spring allergens can worsen symptoms such as wheezing, congestion, and shortness of breath.

Oxygen therapy has become a trusted solution for improving respiratory health, ensuring users receive adequate oxygen while reducing exposure to airborne allergens.

VARON Oxygen Concentrators: Breathing Easier This Spring

VARON’s oxygen concentrators are engineered with advanced filtration systems to deliver purified oxygen while minimizing irritants. Key features include:

Enhanced Air Filtration: Removes pollen, dust, and other allergens from the air.Built-in Humidification: Adds moisture to oxygen to prevent dryness and irritation.Continuous and Pulse Flow Options: Customized oxygen delivery for every need.Portable, Lightweight Design: Ideal for users staying active indoors or outdoors.

These healthcare devices offer a convenient solution for individuals seeking respiratory support at home or on the go.

Spring into Savings: Limited-Time Discounts Now Available

In celebration of spring, VARON’s Spring Sale offers exclusive savings to help more customers access essential respiratory care solutions.

Customers can take advantage of:

Up to 30% off on featured oxygen concentrators and respiratory accessories18% off sitewide with no code requiredFree shipping on all orders

Whether planning outdoor adventures, family gatherings, or simply enjoying fresh air in comfort, VARON’s oxygen concentrators help users breathe easier and embrace the season.

For more details on VARON’s Spring Sale or to explore its oxygen therapy solutions, visit https://varoninc.com or contact support@varoninc.com.

Essential Maintenance Tips for Optimal Performance and Hygiene

In addition to the promotions, VARON is encouraging customers to take this opportunity to care for their oxygen equipment. “Regular maintenance of oxygen devices and accessories plays a vital role in ensuring safe, effective, and comfortable oxygen therapy,” said Dr. Walkers, Director of Product Development at VARON. “Over time, components like filters and cannulas can accumulate dust, moisture, and bacteria, which may affect both air quality and the overall user experience.”

VARON recommends the following spring maintenance checklist:

1. Replace Air Filters

Filters help block dust, debris, and airborne particles from entering the device. Replacing them every 3 months (or more frequently in dusty environments) ensures clean air intake and protects internal components.

2. Change Nasal Cannulas and Tubing

These components are in direct contact with the user and can harbor bacteria if not changed regularly. It is recommended to replace cannulas every 2-4 weeks, based on your frequency of use, to maintain hygienic oxygen delivery.

3. Clean Accessories Weekly

Wash cannulas, tubing, and humidifier bottles (if applicable) weekly using mild soap and warm water, then allow them to air dry completely. Never use harsh chemicals or alcohol.

4. Inspect and Replace Batteries (for Portable Units)

If using a portable concentrator, check battery life and replace older batteries that no longer hold a full charge. Proper battery function is essential for uninterrupted oxygen therapy on the go.

5. Store Devices Properly

Keep equipment in a clean, dry place when not in use. Avoid direct sunlight, excessive heat, or moisture to prevent internal damage and preserve the unit’s integrity.

Customers can find replacement filters, cannulas, tubing, and batteries available at discounted prices during the Spring Sale.

Supporting Health and Wellness Year-Round

In addition to providing high-quality respiratory equipment, VARON encourages customers to take proactive steps to manage allergy symptoms during spring. These include using air purifiers indoors, limiting outdoor exposure during peak pollen hours, staying hydrated, and consulting healthcare providers for personalized care plans.

VARON remains committed to supporting respiratory wellness with products designed for comfort, efficiency, and reliability.

About VARON

VARON is a trusted leader in respiratory care, providing innovative oxygen therapy solutions to support individuals with chronic and seasonal breathing difficulties. Committed to comfort, reliability, and cutting-edge technology, VARON helps users around the world breathe easier every day.

Media Contact:
Winnie Li
official@varoninc.com 

View original content to download multimedia:https://www.prnewswire.com/news-releases/spring-into-savings-varon-offers-discounts-on-oxygen-solutions-for-allergy-season-302430971.html

SOURCE Varon oxygen concentrator

Continue Reading

Technology

CHAI Claims the Crown in Social AI — Beats Character AI in Ratings

Published

on

By

CHAI Surpasses Character AI in User Ratings, Becomes Top-Rated Social AI App on Android CHAI has officially claimed the #1 spot in the Social AI category, surpassing Character AI with a 4.3 rating on the Google Play Store. This milestone reflects CHAI’s growing reputation for delivering fast, creative, and emotionally resonant AI chats — free from the frustrating filters and lags plaguing competitors. With rave reviews pouring in and an active, passionate community behind it, CHAI is proving to be more than just an app — it’s a movement in immersive AI storytelling.

PALO ALTO, Calif., April 16, 2025 /PRNewswire/ — CHAI has officially claimed the top spot in the Social AI category, surpassing long-time rival Character AI in user ratings on the Android platform. With a current rating of 4.3, CHAI has edged out Character AI, which holds a 4.1 rating, marking a major milestone in the rapidly growing world of conversational AI.

While Character AI users have recently voiced growing dissatisfaction — particularly over aggressive content filters and delayed response times — CHAI users are celebrating the app’s steady improvements and immersive chat experience. A top-rated review on Character AI’s Play Store page reflects the growing frustration:

“I have used this app for a year now… The filters have gotten worse, and it’s so bad that I can’t describe a simple cut without activating the barrier. Also, recently, the characters have been taking longer and longer to respond. It’s starting to get annoying.”

In contrast, CHAI’s user base has responded enthusiastically to its recent enhancements. One of the most liked reviews on the Play Store reads:

“This is easily the best AI chat program. Period… The model’s ability to narrate is better. The variety of characters, plus the AI, puts this above others.”

CHAI’s growing popularity is also evident on social platforms. On the ChaiApp Reddit community, users regularly share guides, character ideas, and glowing testimonials. Comments such as “This is definitely the best AI I’ve been using for fun” and “CHAI is my life” highlight the app’s strong emotional connection with its audience.

CHAI’s recent surge in user satisfaction and engagement demonstrates its unique appeal and the growing demand for responsive, creative, and less restrictive AI experiences. As CHAI continues to evolve, it is clear the platform is resonating deeply with users — not just as a chat app, but as a dynamic storytelling companion.

What is CHAI? CHAI is a social AI platform where users can create their own AI. Since its launch three years ago, CHAI has experienced significant growth, particularly among Gen Z users. Now, to support further growth and wider adoption, CHAI has redesigned its brand.

Can you use CHAI AI in a browser? As of March 2025, no. CHAI is focused on delivering the most engaging social AI experience by hiring talented engineers to refine its app. While there are currently no plans for a web app, this may change in the future.

Is CHAI AI safe? CHAI has implemented a range of safety features that allow users to engage in dynamic chats while encouraging them to stay within established guidelines. By building better AI, CHAI aims to enhance user value and experience.

What makes CHAI special? CHAI is designed to be the most engaging social AI, delivering highly entertaining conversations. Many users rely on it to craft interactive stories and immersive experiences.

Why do people love CHAI? CHAI employs advanced AI techniques to increase the entertainment value of its bots. Users chat with AI to write interactive novels and have engaging conversations, supported by a variety of genres that appeal to avid novel readers.

Sometimes regarded as the best free AI chatbot, CHAI is paving its way to widespread adoption of conversational social AI for entertainment.

Who is the founder? William Beauchamp first started building CHAI with his sister in Cambridge UK in 2020. After building the first AI chat platform they relocated to Palo Alto.

Are they hiring? CHAI is a rapidly growing company that is known for paying very high salaries with an intense culture focused on delivering results and iterating quickly. Apply on CHAI’s website.

Press Contact:

Tom Lu

+1 (626) 594-8966

https://www.chai-research.com/

View original content to download multimedia:https://www.prnewswire.com/news-releases/chai-claims-the-crown-in-social-ai–beats-character-ai-in-ratings-302430882.html

SOURCE Chai

Continue Reading

Trending