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Zendesk Revolutionizes Customer Experience with the Launch of Agentic AI-Powered Zendesk Resolution Platform

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Zendesk also announces the Employee Service Suite, an intelligent solution that transforms employee service

LAS VEGAS, March 26, 2025 /PRNewswire/ — Zendesk, a pioneer in Agentic AI-powered service, announced today at its annual Relate conference the launch of the Zendesk Resolution Platform, aimed at redefining customer experience. This platform, purpose-built for service by the largest AI service software provider, introduces a suite of advanced tools that seamlessly integrate Zendesk AI Agents, a comprehensive knowledge graph, actions and integrations, governance and control, and measurement and insights. Together with human expertise, the Zendesk Resolution Platform empowers businesses to deliver exceptional service and ensure a clear path to issue resolution.

“The only metric that matters in customer service is resolution. The Zendesk Resolution Platform is not just making service faster – it is making Agentic AI actually work for service, solving every issue with less effort and better outcomes,” said Tom Eggemeier, CEO of Zendesk. “Our network of AI agents built with service at the heart works like a well-trained search and rescue team, ensuring every interaction leads to a resolution. And as the only large service software provider offering outcome-based pricing, we make sure customers only pay for problems that are resolved – not for interactions or failed attempts. Resolutions are the future of customer service, and Zendesk is leading this revolution.”

The Zendesk Resolution Platform is built on five core components all with new products and features announced today at Relate 2025:

Zendesk Agents

Next Generation Zendesk AI Agents designed to enhance service delivery by providing faster, more accurate responses to customer inquiries, ensuring that every interaction is handled with precision and care. These new Zendesk AI Agents reason, learn, and adapt to even the most complex inquiries, providing customers with real resolutions.

Upgraded AI Agent Builder is a dynamic platform that allows businesses to create customized AI agents tailored to their unique service needs, enabling a more personalized customer experience and saving admins time.

New Copilot enhancements from Zendesk include the ability for businesses to seamlessly integrate Zendesk knowledge sources and external systems, enabling Copilot to autonomously run key business procedures on behalf of agents. For instance, the Copilot can generate context-rich responses using the help center or effortlessly execute tasks in platforms like Jira or Slack. Best of all, setting up these integrations is now easier than ever, with no code required. These copilot enhancements significantly streamline workflows, enabling quicker resolutions while boosting agent productivity.

Comprehensive Knowledge Graph

Zendesk Knowledge Graph consolidates service knowledge for immediate access by Zendesk agents. This robust foundation powers over 50,000 active service knowledge bases, making it the largest service-specific resource globally. Businesses can easily index and connect their own knowledge sources without complex setup.

Zendesk Knowledge Builder uses AI to analyze past tickets and key business context to create a ready-to-use knowledge base, ensuring timely access to the right information for faster resolutions for those starting without a fully developed knowledge base. With Knowledge Builder, there’s no long setup and no content drafting.

New Generative Search feature provides immediate answers right at the top of the help center and eliminates the need to sift through links. Unlike competitors, Generative Search will be included in every Zendesk plan.

Actions and Integrations

Action Builder empowers businesses to easily connect and automate AI and human agent workflows across any system without coding. With Action Builder, businesses can easily create the connected service experiences they need and that their customers crave, all within Zendesk and free from expensive vendors and custom development.

App Builder is a new no-code solution for building apps in Zendesk, leveraging generative AI. With app builder, admins can develop custom apps using natural language prompts.

Governance and Control

AI Reasoning Controls give real-time visibility into the AI agent’s thinking. Now, businesses can see how their AI interprets customer requests, why the AI chooses certain responses, and where to refine the agent’s behavior – ensuring it operates exactly the way businesses intend.

Measurement and Insights

Custom Quality Assurance (QA) is the only service QA that scores 100% of interactions across human and AI conversations. And now using the power of generative AI, Custom QA surfaces hidden insights giving businesses complete visibility into service quality. Custom QA doesn’t stop at ticket scoring or agent coaching either, Custom QA can generate reports such as ones that show every ticket where customers are discussing competitors.

AI Insights Hub is a centralized AI operations center that shows all of the AI features that are active and highlights key usage metrics. Admins also get AI-driven recommendations, whether it’s suggesting automating responses or refining workflow routing rules.

“Zendesk’s launch of the AI-powered Resolution Platform marks a significant step forward in enhancing customer and employee service experiences. By integrating advanced AI capabilities with human expertise, Zendesk has the potential to position itself as a leader in the evolving landscape of AI-driven solutions,” said Daniel Newman, CEO of The Futurum Group. “As businesses increasingly adopt these technologies, the focus on delivering seamless, efficient service will undoubtedly shape the future of customer engagement.”

An Upgraded Enterprise Contact Center Solution
Zendesk for Contact Center is powered by AWS and enhanced with advanced voice capabilities with Zendesk’s proposed acquisition of Local Measure. This solution redefines the contact center landscape—think of it as the un-CCaaS. Zendesk for Contact Center delivers all the capabilities of an enterprise contact center solution, no matter the geography, call volume, or complexity. With AI seamlessly integrated throughout the call journey, Zendesk for Contact Center is easier to set-up, use, and maintain.

Harnessing the Power of Customer Service, Now for Employees
Zendesk also announced the launch of the Zendesk Employee Service Suite. This versatile suite is designed specifically for internal support teams such as IT and HR, offering an intuitive yet powerful solution that equips teams to deliver exceptional employee service.

Designed for the Agentic AI era, the employee service suite features easy-to-deploy pre-trained AI that provides rapid resolutions and efficient, accurate service to employees. This suite includes essential tools for internal teams, including a service catalog, new pre-built HRIS integrations, and a tailored agent workspace designed for employee service with task lists, approvals, and out-of-the box templates.

In the coming months, Zendesk will launch IT Asset Management to help companies track and manage the hardware and software employees rely on every day.

“The new employee service suite is easy to implement and scale across departments, ensuring quick time to value and a low total cost of ownership. Zendesk future-proofs employee service with an easily integrable, adaptable, and customizable solution that empowers organizations to navigate a rapidly evolving workplace while leveraging the power of Agentic AI,” added Eggemeier.

To catch up on all of the announcements from Relate 2025, please visit www.zendesk.com 

About Zendesk
Zendesk powers exceptional service for every person on the planet. As a leader in AI-powered service, we offer the Zendesk Resolution Platform, designed to redefine customer experience with advanced tools that integrate AI Agents, a comprehensive knowledge graph, actions and integrations, governance and control, measurement and insights, and human expertise. Our purpose-built platform enhances service by combining automation and human insight for seamless interactions. Easy to use, easy to scale, and easy to get value from, Zendesk helps companies strengthen relationships, improve efficiency, and grow. Learn more at www.zendesk.com.

View original content to download multimedia:https://www.prnewswire.com/news-releases/zendesk-revolutionizes-customer-experience-with-the-launch-of-agentic-ai-powered-zendesk-resolution-platform-302412044.html

SOURCE Zendesk, Inc.

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Make Time Wellness Announces Launch of Award-Winning Products at The Vitamin Shoppe

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April 7, 2025

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New Wellness Solutions Available Starting April 2025, Empowering Women to Prioritize Their Brain Health

LOS ANGELES, April 7, 2025 /PRNewswire/ — Make Time Wellness, the rapidly growing wellness brand focused on women’s brain health, is excited to announce its official launch at The Vitamin Shoppe. Beginning this month, Make Time Wellness products are now available at approximately 475 retail locations of The Vitamin Shoppe and Super Supplements, as well as www.vitaminshoppe.com, making it easier for women across the U.S. to prioritize their brain health, beauty, and overall wellness.

The launch at The Vitamin Shoppe marks a significant milestone for the brand, which has gained widespread recognition for its innovative approach to women’s wellness. Make Time Wellness’ unique product offerings, including the Make Time for Brain Health & Beauty Gummies, Make Time for Beauty Sleep Gummies, and the reformulated Make Time for Brain, Body & Beauty Vitamin Powder, are designed to support women in their daily health and beauty routines.

Helen Christoni, co-founder of Make Time Wellness, shared her thoughts on the brand’s new partnership. “We are beyond excited to launch Make Time Wellness at The Vitamin Shoppe. This partnership gives us the opportunity to expand our reach and offer more women across the country the tools they need to take control of their brain health and to make time for their overall well-being.”

As part of the launch, Make Time Wellness is introducing three of its innovative products to The Vitamin Shoppe customers. These include:

Make Time for Brain Health & Beauty Gummies ($39.99) – A sugar-free gummy formulated with Cognizin® Citicoline, biotin, MCT oil, and Curcumin to support brain function, focus, and beauty from within.Make Time for Beauty Sleep Gummies ($29.99) – A sugar-free gummy with melatonin, biotin, elderberry, lavender, and chamomile extract to promote restful sleep and rejuvenation of the skin.Make Time for Brain, Body & Beauty Vitamin Powder ($49.99) – The award-winning hero product, recently reformulated with Cognizin® Citicoline and organic green tea to support cognitive function, focus, and vitality while maintaining its signature orange flavor.

Emma Heming Willis, co-founder of Make Time Wellness, reflected on the significance of the collaboration. “Partnering with The Vitamin Shoppe is a big step for us in bringing our products to a wider audience. We’re also proud to give back by donating 5% of every sale to Hilarity for Charity, which supports families and caregivers impacted by Alzheimer’s disease. This partnership allows us to make a meaningful impact, not only through our products but also by supporting a cause that’s very close to our hearts.”

“As the premier specialty retailer for lifelong wellness solutions, The Vitamin Shoppe is proud to introduce Make Time Wellness to our customers. We admire the brand’s science-driven approach to brain health and holistic well-being, as well as the passion and leadership Emma, Helen, and their team bring to advancing essential conversations around women’s health,” shared Muriel Gonzalez, President of The Vitamin Shoppe.

With this launch, Make Time Wellness is excited to offer more women the opportunity to discover its science-backed products and take the first step in their wellness journey.

About Make Time Wellness

Make Time Wellness was created to help women prioritize their brain, body, and beauty—and, in doing so, make more time for themselves. Co-founders Emma Heming Willis and Helen Christoni were inspired by the lack of products focused on women’s brain health, and together, they built a movement to raise awareness, educate, and offer high-quality, science-backed wellness products. For more information, visit maketimewellness.com or follow @maketimewellness on Instagram.

About The Vitamin Shoppe

Lifelong Wellness Starts Here™. The Vitamin Shoppe®, a subsidiary of Franchise Group, Inc., is a global, omnichannel specialty retailer and wellness lifestyle Company with the mission of providing customers with the most trusted products, guidance, and services to support them on their journeys of lifelong wellness. Based in Secaucus, New Jersey, the Company offers a comprehensive assortment of nutritional solutions, including vitamins, minerals, sports nutrition, specialty supplements, herbs, homeopathic remedies, and green living products. In addition to carrying products from approximately 700 national brands, The Vitamin Shoppe offers products from its proprietary brands within its owned and wholesale channels, including: The Vitamin Shoppe®, Vthrive The Vitamin Shoppe®, BodyTech®, BodyTech® Elite, plnt®, ProBioCare®, and True Athlete®. In the U.S., the Company conducts business through over 675 company-operated retail stores under The Vitamin Shoppe and Super Supplements™ banners and via its website, www.vitaminshoppe.com. Globally, The Vitamin Shoppe serves customers in select Asia, South America, and Central America markets through local omnichannel partners.

View original content to download multimedia:https://www.prnewswire.com/news-releases/make-time-wellness-announces-launch-of-award-winning-products-at-the-vitamin-shoppe-302421152.html

SOURCE Make Time Wellness

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Sell with Confidence. Keep Your Business in Trusted Hands

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April 7, 2025

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A new opportunity is available to help rural business owners transition ownership while protecting their legacy, supporting employees, and keeping wealth in local communities.

GRAND JUNCTION, Colo., April 7, 2025 /PRNewswire-PRWeb/ — A new opportunity is available to help rural business owners transition ownership while protecting their legacy, supporting employees, and keeping wealth in local communities. The Colorado Office of Economic Development and International Trade (OEDIT) is making it easier for businesses to explore employee ownership, thanks to a program that removes financial barriers and offers valuable tax credits and discounts.

“Too many business owners reach retirement without a solid succession plan.This program provides a clear, affordable path for owners to explore employee ownership and safeguard what they’ve built.”

With 80% of businesses listed for sale never finding a buyer, many owners face difficult choices that often result in closures, displacing loyal employees and pulling money out of the community. However, this program provides a better solution—helping business owners transition to employee ownership and securing the future of their businesses.

Employee ownership offers a proven pathway for preserving small businesses, empowering employees, and strengthening local economies. Unlike traditional sales, transitioning ownership to employees ensures that businesses remain rooted in their communities, maintaining jobs and keeping profits local.

With Baby Boomers retiring at record rates, rural businesses face increased risk of closure because of a lack of potential buyers in these smaller markets. “Too many business owners reach retirement without a solid succession plan,” said Marion Champoux-Pellegrin, Rural Employee Ownership Director for Rocky Mountain Employee Ownership Center. “This program provides a clear, affordable path for owners to explore employee ownership and safeguard what they’ve built.”

Who Qualifies?

The program is available to a limited number of businesses starting the process in 2025. To qualify, businesses must meet the following requirements:

At least three interested employeesSale of at least 20% of the businessLocated in rural Colorado

Business owners ready to protect their legacy and empower their employees should act now. With limited spots available for 2025, interested owners are encouraged to contact Rocky Mountain Employee Ownership Center (RMEOC) today to begin the process.

Rocky Mountain Employee Ownership Center (RMEOC), – RMEOC is a Colorado-based nonprofit leading the effort to help Colorado businesses explore and convert to employee ownership models. RMEOC’s mission is to create a more inclusive and fair economy by equipping business owners with the tools and resources they need to transition successfully. Through this program, RMEOC provides technical assistance, education, and ongoing support, ensuring that business owners have the guidance they need throughout the transition process.

Media Contact

Marion Champoux-Pellegrin, Rocky Mountain Employee Ownership Center, 1 303-351-2003, marion@rmeoc.org, https://www.rmeoc.org

View original content to download multimedia:https://www.prweb.com/releases/sell-with-confidence-keep-your-business-in-trusted-hands-302419363.html

SOURCE Rocky Mountain Employee Ownership Center

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ECOVACS ROBOTICS Embraces Matter: Taking Smarter, More Convenient Floor Cleaning to the Next Level

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April 7, 2025

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ECOVACS ROBOTICS robotic vacuum cleaners DEEBOT now support Matter for seamless smart home control.

SUZHOU, China, April 7, 2025 /PRNewswire/ — ECOVACS ROBOTICS, a global leader in service robotics, has taken a major step forward in smart home integration by bringing its robotic vacuum cleaners DEEBOT into the Matter ecosystem. As China’s decade-long market leader in robotic vacuum cleaners, ECOVACS is making cross-platform connectivity, control, and automation smoother than ever.

Matter, the universal smart home standard developed by the Connectivity Standards Alliance (CSA), eliminates compatibility barriers by allowing devices from different brands to work together seamlessly. With enhanced interoperability, robust security, and simplified setup, Matter ensures a smarter, more reliable smart home experience—whether controlled locally or via the cloud.

ECOVACS’ global lineup – including DEEBOT X2, X2 Combo, T50, T50 Max, and X8 – will gain Matter 1.4 support, with functionality updates rolling out across these models in phases. This strategic enhancement ensures seamless integration with the growing Matter ecosystem, further simplifying connected home experiences.

Building on ECOVACS’ technological advancement, the brand made waves at CES 2025 with the global debut of its groundbreaking DEEBOT X8 PRO OMNI. This industry-redefining robotic cleaner introduces the revolutionary OZMO ROLLER Instant Self-Washing Mopping Technology—ECOVACS’ first ultra-high pressure, high-speed mopping system with real-time self-cleaning capabilities.

The X8 PRO OMNI’s exceptional innovation earned remarkable industry acclaim, receiving top honors at the world’s prestigious tech events: the ‘Best in Show,’ ‘Best of CES,’ and ‘Editor’s Choice’ awards at CES 2025, along with both the ‘Best of IFA’ distinction and ‘Indoor Cleaning Solutions Gold Award’ at 2024 IFA.” The X8 Family has achieved cumulative sales of 230,000 units in the Chinese market by February 2025.

With 27 years of innovation in service robotics, ECOVACS has empowered over 28 million households across more than 170 markets—driven by its mission of “Robotics for All.” Now supporting Matter, ECOVACS enables effortless cross-platform integration, letting users sync their robots with any Matter-compatible smart home setup, ushering in a new era of intelligent home cleaning.

SOURCE ECOVACS

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