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Wireless Industry Faces High Expectations: Consumer Cellular, Visible, and Mint Mobile Lead the Charge in Customer Experience

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ATLANTA, March 20, 2025 /PRNewswire/ — Market Force Information, a leader in customer experience management, has unveiled critical insights from its latest consumer survey focused on wireless carriers in the United States. The study, which surveyed over 3,800 wireless consumers, highlights key trends and shifts in loyalty, satisfaction, and service preferences within the hyper-competitive wireless industry.

The study highlights key trends and shifts in loyalty, satisfaction, and service preferences in the wireless industry.

The research reveals that over 70% of wireless consumers earn more than $50K per year, with 65% using services from the “Big 3” carriers: Verizon, T-Mobile, and AT&T. Consumers in this group are all spending over $100 per month on their wireless services, reflecting the competitive nature of the market. Interestingly, Verizon and AT&T boast a long customer tenure, with many customers remaining with their providers for 10+ years, while T-Mobile’s average customer tenure is closer to 8 years.

Despite the long-term loyalty, overall customer satisfaction (OSAT) is notably low across the industry, with a mere 39.1% satisfaction rate. The lowest satisfaction points are related to cost, availability of online help, and the ease of doing business. However, consumers reported a high level of understanding of their bills and satisfaction with call clarity and reliability.

In an unexpected turn, Consumer Cellular, despite having a lower subscription base, ranked highest on customer experience (CX) metrics. Visible, Mint Mobile, and Google Fi rounded out the top performers in CX, showing that smaller, less established brands are winning the hearts of customers. These brands also topped the Customer Loyalty Index (CLI), a blended metric predicting future loyalty. This performance reflects their consistent customer-centric approaches, in contrast to larger providers like Verizon, AT&T, and T-Mobile, which found themselves ranking among the lowest performers in customer experience.

“There’s a clear shift in the market towards smaller, more agile wireless carriers who are delivering superior customer experiences,” said David Murray, Senior Director of Client Strategy at Market Force Information. “While cost and coverage are always key factors, today’s consumers are placing more importance on ease of service and overall satisfaction with their provider. The top performers are setting the bar in both customer experience and loyalty.”

Consumer behavior shows a significant portion of consumers, 23%, are considering switching carriers in the next year or two, citing better pricing, promotions, and coverage as the primary reasons. Despite this, the brand loyalty is still strong for many, especially when it comes to device preference. iPhones dominate the market with 51% market share, followed by Samsung at 33%. Interestingly, nearly 70% of consumers remain loyal to their device brand, with screen size, design, and reliability being top priorities. Samsung leads in overall device satisfaction, though iPhones remain the most popular option among consumers.

For those interested in delving deeper into the survey findings, Market Force offers a comprehensive analysis of the latest trends in wireless consumer satisfaction and loyalty.

To access the full wireless study results, please visit:
https://www.marketforce.com/wireless-research-2025 

Brands and analysts interested in a full walkthrough of results can schedule a briefing at:
https://www.marketforce.com/schedule-a-briefing

Join our growing consumer panel at:
https://panel.marketforce.com/become-a-panelist

About Market Force Information

Market Force helps global brands improve customer experience and operations with integrated services like contact centers, mystery shopping, site audits, customer surveys, social media management, and advanced analytics. Industries served include retail, grocery, restaurant, hospitality, banking and more.

Learn more at: www.marketforce.com

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SOURCE Market Force Information

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FPG Fortune Prime Global – Awarded “Best Forex Broker” & “Best Low Spread Broker”

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HANOI, Vietnam, April 10, 2025 /PRNewswire/ — In the highly competitive forex industry, FPG Fortune Prime Global (FPG) has stood out with its top-tier trading environment, razor-sharp spreads, and outstanding customer service. These strengths earned FPG the 2023 “Global Forex Broker Of The Year” award from WikiFX and 2024 “Best Trading Liquidity” award from BrokersView. More recently, FPG has reinforced its position as a leading forex broker in Asia by winning two prestigious awards from International Business Magazine: Best Forex Broker in Southeast Asia 2025 and Best Low Spread Broker in Asia 2025, further validating its position as a leader in deep liquidity and lightning-fast trade execution.

FPG offers cutting-edge trading platforms (MT4 & MT5) and runs a high-performance global server network, ensuring traders enjoy a seamless and efficient experience. By partnering with top-tier liquidity providers, FPG delivers ultra-low spreads, helping traders reduce costs. In addition, multi-jurisdictional regulatory oversight provides a secure and transparent trading environment.

With these advantages, FPG serves traders worldwide, helping them reach their financial goals. For more details, visit fortuneprime.com or contact us at support@fortuneprime.com.

About FPG Fortune Prime Global

Founded in 2011, FPG Fortune Prime Global has been a trusted name in financial trading for over a decade. The company has offices and business representatives across Australia, Thailand, Cyprus, Vietnam, India, Indonesia, the Philippines, and Europe, ensuring global coverage for its clients.

FPG is backed by the financial strength of FPG Capital Group, which operates in real estate development, construction, lending, trade & export, and logistics. With over 30 years of steady growth and innovation, the group provides a solid foundation for FPG’s expansion. This strong backing has helped FPG Fortune Prime Global become a top choice for traders worldwide.

https://fortuneprime.com/
https://linkedin.com/company/fpgfortuneprimeglobal
https://x.com/fpg_jp666
https://www.facebook.com/FPG.Fotuneprimeglobal
https://www.instagram.com/fpg_official/

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SOURCE FPG Fortune Prime Global

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CCV Capital’s Founding Managing Partner Wei Zhou Attends the 2025 Harvard College China Forum

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CAMBRIDGE, Mass., April 10, 2025 /PRNewswire/ — From April 4th to April 6th, 2025 (Eastern Time), the 28th Harvard College China Forum was successfully held on the campus of Harvard University. Wei Zhou, Founding Managing Partner of CCV Capital, Former Managing Partner of KPCB China, was invited to attend the forum and participated in a roundtable discussion themed “Business Development,” sharing insightful perspectives and forward-thinking views on the topic of “Cross-border Innovation and Venture Capital.”

Wei Zhou has long focused on early-stage investments in intelligent technologies, sustainability, globalization, and cutting-edge global technologies, especially demonstrating extensive experience and unique insights in artificial intelligence and innovative technologies. During the forum, he emphasized the pivotal role of AI technologies in driving cross-border innovation, stating:

“Deepseek has sounded a global alarm, demonstrating a groundbreaking approach to large models, while Manus has set a global benchmark for application developers, illustrating how applications should be built. Both have offered enlightening revelations, albeit at different layers—the foundational and the application layers.”

He further highlighted:

“It’s no longer appropriate to evaluate application-layer products by foundational-layer standards. Without robust application-layer support, foundational technologies risk becoming self-indulgent. Only by truly moving towards practical applications can AI deliver universal value.”

Wei Zhou’s insights not only provide fresh perspectives for the future development of AI technologies but also inject practical inspiration into cross-border innovation and global collaboration.

Discussing the significant structural changes in the venture capital industry over the past eighteen months, Wei Zhou noted:

“The venture capital landscape has undergone dramatic structural shifts in the past two years. Silicon Valley’s VC industry has become fiercely competitive, leading to significant turnover and a notable decline in fundraising. However, AI has emerged as a standout growth area and a focal point for global investments.”

To entrepreneurs navigating these changes, Wei Zhou offered three key recommendations:

“First, maintain the advantage of rapid iteration and continuous improvement. Second, entrepreneurs should strategically align their ventures with large enterprises, as major corporations will consistently acquire innovative startups to keep pace with AI advancements. Third, entrepreneurs should target global markets, particularly emerging regions with less competition, such as Mexico, where abundant opportunities exist.”

At the conclusion of the roundtable, Wei Zhou also shared valuable advice for aspiring young venture capitalists:

“First, venture capital is inherently social; building extensive networks and relationships is essential for accessing high-quality investment opportunities. Second, successful VC practitioners must possess sharp insights into future trends and quickly identify market sparks. Individuals who rely solely on cautious, analytical approaches may find this dynamic and rapidly evolving field unsuitable.”

The Harvard College China Forum, organized entirely by students, is the largest and longest-running China-focused summit globally. Under the theme “Navigating Changing Times,” this year’s forum aimed to foster dialogue among leaders and thought pioneers across political, business, and academic circles from both China and the United States, exploring opportunities and building consensus for mutually beneficial long-term cooperation.

During the forum, prominent figures from the business, political, and academic communities worldwide gathered to engage in in-depth discussions on frontier topics such as international relations, economics, biotechnology, and artificial intelligence. Distinguished guests included Kevin Rudd, former Prime Minister of Australia; Xavier R. Rolet, former CEO of the London Stock Exchange Group; Alexis Tsipras, former Prime Minister of Greece; Hu Wei, President of Bank of China USA and Chairman of the China General Chamber of Commerce-USA; and George Church, Professor of Genetics at Harvard University and Member of the U.S. National Academy of Sciences.

Established in 1997, the Harvard College China Forum is devoted to building bridges between China and the world, exploring the role and contributions of Chinese enterprises within the global context. In their opening speeches on April 5th, several guests highly praised the stabilizing role of China’s economy in the global market, Chinese enterprises’ commitment to developing new productivity paradigms, and the promising prospects of China’s vast market.

View original content to download multimedia:https://www.prnewswire.com/news-releases/ccv-capitals-founding-managing-partner-wei-zhou-attends-the-2025-harvard-college-china-forum-302426235.html

SOURCE CCV Capital

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BWI secures annual 400,000-unit MagneRide® suspension project

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KRAKOW, Poland, April 11, 2025 /PRNewswire/ — BWI Group has recently secured a project to supply magneto-rheological suspensions to a leading automaker, covering multiple models including sedans, SUVs, and high-performance vehicles, with an annual volume of approximately 400,000 vehicles within a life cycle. Meanwhile, the productivity of the fourth-generation MagneRide® suspension is continuing to expand.

As a world-renowned tier-1 automotive supplier, BWI Group has developed prototype vehicles for this project, incorporating the MagneRide® suspension as the core of the chassis, achieving substantial enhancements in chassis performance. This innovative suspension system significantly improves handling while excelling in comfort and stability across multiple dimensions. The high recognition from a leading automaker highlights BWI Group’s cutting-edge suspension technology and reinforces its leadership position in chassis and suspension sectors.

Superior Value and Performance
The fourth-generation BWI MagneRide® suspension boasts a simple structure with active suspension technology, delivering superior handling, comfort, and safety for vehicles. This makes it an optimal choice for smart chassis upgrades involving active suspension systems. The company plans to leverage economies of scale to substantially reduce the cost of this world-leading active suspension technology, thereby making it more accessible to consumers.

When driving a vehicle equipped with the fourth-generation BWI MagneRide® suspension, sensors collect real-time data from the entire vehicle, including the wheels and pedals. The ECU processes this data to perform ultra-high-frequency adjustments up to 1,000 times per second, achieving a response speed 5 to 10 times faster than traditional systems. At a vehicle speed of 100 km/h, the suspension can adjust approximately every 2.5 cm of travel. With a dynamic adjustment range in damping that is about twice that of other technologies, it offers a better balance between comfort and handling.

In the production and development of car models, MagneRide® suspension does not require complex valve systems. The hardware is easier to standardize and universalize, allowing different damping characteristics to be achieved through software adjustments, making it highly adaptable to various scenarios. This flexibility in tuning facilitates subsequent OTA upgrades during vehicle development. The symmetrical compression and rebound forces provide fine-tuning capabilities unmatched by other suspensions, allowing for precise adaptation to minor road surface changes and significantly reducing the tuning and development cycle.

CONTACT: aneta.kwiatkowska@bwigroup.com 

View original content:https://www.prnewswire.co.uk/news-releases/bwi-secures-annual-400-000-unit-magneride-suspension-project-302425720.html

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