Technology

Transforming Customer Experiences: Unleashing Technology’s Potential

Published

2 weeks ago

March 20, 2025

Team Marksmen Network’s CX Transformation Conclave to spotlight technology’s role in redefining customer journeys and driving business growth

BANGALORE, India, March 20, 2025 /PRNewswire/ — In an era where digital innovation sets the pace, the pursuit of exceptional customer experiences (CX) has become a cornerstone of business success. As technology rapidly evolves, companies must embrace transformative tools to create seamless, personalised, and impactful customer journeys.

India’s leaders and organisations are clearly cognisant of this wave of change, with India ranking third globally and leading the way in the Asia-Pacific region when it comes to CX maturity. And even though 79% of Indian firms today agree that CX is a means to drive revenue, only 17% of businesses are able to provide ‘exceptional’ customer service. This leaves a lot of headroom for growth and direction by industry experts on how to create new growth pathways.

The upcoming Bengaluru edition of Team Marksmen Network’s CX Transformation Conclave, set to be held on March 21st 2025, will delve deep into the art and science of crafting customer-centric strategies. With an array of industry luminaries sharing their insights, the conclave aims to equip businesses with the tools to build future-ready capabilities, tap into emerging technologies, and craft meaningful connections with their customers. Expect thought-provoking discussions, actionable takeaways, and a unique opportunity to engage with pioneers shaping the future of CX, who will deliberate on:

Omnichannel integration for improved CXEX for CX: Building high performance customer service teamsLeveraging AI to modernize customer journey mappingThe 3 A’s of Next-Gen Customer ExperienceBalancing digital interaction with human empathy

…and much more

The key lies in leveraging technology that doesn’t just sit atop the CX strategies but truly integrates with them. Putting people first while integrating tech enhances the ability to connect with customers, while retaining the human touch. A few companies embody this spirit of change and innovation, and they will be recognised as Masters of CX. These organisations have thoughtfully crafted CX that is rooted in purpose, delivering experiences that are supercharged and impactful while being acutely focused on discovering and delivering on critical customer needs.

This industry-centric platform has been brought to life by its industry partners, namely the Presenting Partner NICE, AI Transformation Partner Exotel, and Associate Partner Ubona Technologies.

Offering his thoughts ahead of the event, Rajesh Khubchandani, Co-Founder and MD, Team Marksmen Network, said, “Customer experience is no longer just about service; it’s about creating meaningful, memorable moments at every touchpoint. As technology continues to redefine these interactions, businesses have a unique opportunity to turn customer engagement into a true competitive advantage. The CX Transformation Conclave is a platform for industry leaders to exchange insights, uncover strategies, and explore the limitless possibilities of technology-driven CX innovation.”

To know more about this unique initiative, write to Team Marksmen at contact@teammarksmen.com.

About Team Marksmen

Through an array of bespoke industry-centric knowledge platforms, using a variety of formats, such as Roundtables, Summits & Conferences, Workshops, and Recognition Ceremonies, Team Marksmen helps senior industry decision makers navigate through issues of critical importance and informs their world-view for better decision-making.

Team Marksmen has successfully executed more than 50 events that have featured 1500+ brands, helping businesses across industries create opportunities to engage audiences through on-ground and virtual experiences.

The organisation empowers industry leaders by providing them with insights, ideas, and opportunities that fits their unique industry and context. Through content shared via its flagship website, Marksmen Daily, and print magazine ‘in Focus‘ focused on business, leadership, and lifestyle, they help advance the practice of management. Meanwhile, through strategic initiatives like Marksmen Media, it helps organisations achieve objective through a plethora of bespoke digital and content strategies.

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Technology

Meta to Announce First Quarter 2025 Results

Published

25 minutes ago

April 1, 2025

MENLO PARK, Calif., April 1, 2025 /PRNewswire/ — Meta Platforms, Inc. (NASDAQ: META) announced today that the company’s first quarter 2025 financial results will be released after market close on Wednesday, April 30, 2025.

Meta will host a conference call to discuss its results at 2 p.m. PT / 5 p.m. ET the same day. The live webcast of the call can be accessed at the Meta Investor Relations website at investor.atmeta.com, along with the company’s earnings press release, financial tables, and slide presentation. 

Following the call, a replay will be available at the same website. Transcripts of conference calls with publishing equity research analysts held on April 30, 2025 will also be posted to the investor.atmeta.com website.

Disclosure Information
Meta uses the investor.atmeta.com and meta.com/news websites as well as Mark Zuckerberg’s Facebook Page (facebook.com/zuck), Instagram account (instagram.com/zuck) and Threads profile (threads.net/zuck) as means of disclosing material non-public information and for complying with its disclosure obligations under Regulation FD.

About Meta
Meta is building the future of human connection, powered by artificial intelligence and immersive technologies. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram, and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward experiences that foster deeper connections and unlock new possibilities.

Contacts

Investors:
Kenneth Dorell
investor@meta.com /  investor.atmeta.com

Press:
Ashley Zandy
press@meta.com / meta.com/news

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SOURCE Meta

Technology

Update from TTEC Special Committee

Published

25 minutes ago

April 1, 2025

DENVER, April 1, 2025 /PRNewswire/ — The Special Committee of the Board of Directors (the “Special Committee”) of TTEC Holdings, Inc. (NASDAQ: TTEC) (“TTEC” or the “Company”) is providing an update on the status of its review and evaluation of the previously announced unsolicited, preliminary, non-binding proposal letter, dated September 27, 2024, from TTEC founder, Chairman and Chief Executive Officer Kenneth Tuchman, to acquire the shares of the Company’s common stock not already owned by Mr. Tuchman and his controlled affiliates at a proposed purchase price of $6.85 per share (the “Non-Binding Proposal”).

The Special Committee, with the assistance of Rothschild & Co, its independent financial advisor, and Skadden, Arps, Slate, Meagher and Flom LLP, its independent legal advisor, has completed its review of the Non-Binding Proposal and its preliminary valuation analysis of the Company, and remains ready to consider and engage with Mr. Tuchman with respect to a definitive transaction proposal.

At this time, no action is required by TTEC’s non-affiliated stockholders. There can also be no assurance that any definitive agreement will be executed relating to any transaction proposal, the timing and conditionality thereof or that any transaction will be consummated. The Special Committee does not undertake any obligation to provide any updates with respect to any proposal or transaction, except as required under applicable law.

ABOUT TTEC

TTEC (pronounced T-TEC) Holdings, Inc. (NASDAQ:TTEC) is a leading global CX (customer experience) technology and services innovator for AI-enabled digital CX solutions. Serving iconic and disruptive brands, TTEC’s outcome-based solutions span the entire enterprise, touch every virtual interaction channel, and improve each step of the customer journey. Leveraging next-gen digital technology, the Company’s TTEC Digital business designs, builds, and operates omnichannel contact center technology, CRM, AI and analytics solutions. The Company’s TTEC Engage business delivers AI-enabled customer engagement, customer acquisition and growth, tech support, back office, and fraud prevention services. Founded in 1982, the Company’s singular obsession with CX excellence has earned it leading client, customer, and employee satisfaction scores across the globe. The Company’s employees operate on six continents and bring technology and humanity together to deliver happy customers and differentiated business results. To learn more visit us at https://www.ttec.com.

Corporate Comms:
Meredith Matthews
meredith.matthews@ttec.com

Investor Relations:
Robert Belknapp
investor.relations@ttec.com

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SOURCE TTEC Holdings

Technology

Smart Glass Market to Reach $10.8 Billion by 2029, Growing at 11.7% CAGR

Published

25 minutes ago

April 1, 2025

“Smart glass is a technology that changes its properties, like transparency, with light, heat, or electricity, offering energy savings and privacy. Its global market is rapidly growing, driven by demand in construction, automotive, and electronics.”

BOSTON, April 1, 2025 /PRNewswire/ — According to the latest study from BCC Research, the demand for Global Markets and Technologies for Smart Glass is grow from $6.2 billion in 2024 to reach $10.8 billion by the end of 2029, at a compound annual growth rate (CAGR) of 11.7% from 2024 through 2029.

This report focuses on the global market for switchable smart glass that changes tint with light or heat (wearable smart glasses are outside the scope of the report). It covers 2023 as the base year and forecasts from 2024 to 2029. The market is analyzed by type (active and passive), technology (electrochromic, thermochromic), and end user (automotive, construction, and electronics).

Interesting facts

Smart glass blocks up to 99% of harmful UV rays, keeping interiors safe from sun damage and protecting people from UV exposure. Luxury car brands like Ferrari and Maserati work closely with smart glass makers to include this advanced feature, which is highly sought after in premium vehicles.

Factors contributing to the growth include:

Macro-Factor: End-use industries’ growth: The growth of end-use industries, such as automotive, construction, and electronics, drives demand for smart glass. Their expanding applications fuel innovation and market expansion.Increasing urbanization: Increasing urbanization boosts demand for smart glass in modern buildings, transportation, and infrastructure, offering energy efficiency and advanced functionality.Rising focus on green buildings: The rising focus on green buildings drives demand for smart glass, which enhances energy efficiency, reduces carbon footprints, and supports sustainable construction.

Request a Sample Copy of the Global Markets and Technologies for Smart Glass

Report Synopsis

Report Metric

Details

Base year considered

2023

Forecast period considered

2024-2029

Base year market size

$5.6 billion

Market size forecast

$10.8 billion

Growth rate

CAGR of 11.7% from 2024 to 2029

Segments covered

Type, Technology, End-use Industry, and Region

Regions covered

North America, Europe, Asia-Pacific, and the Rest of the
World (South America and the Middle East and Africa)

Market drivers

Macro-Factor: End-use industries’ growth.Increasing urbanization.Rising focus on green buildings.

This report addresses the following questions:

What is the projected market size and growth rate?
The smart glass market was valued at $5.6 billion in 2023 and is projected to reach $10.8 billion by the end of 2029, at a CAGR of 11.7% for the forecast period 2024-2029.

What segments are covered in the market?
The smart glass market is segmented based on type, technology and end-user.

Which type will dominate the market in 2029?
Active glass will dominate the type segment.

Which region has the largest share of the market?
Europe has the largest market share.

Leading companies include:

AGC Inc.Corning Inc.FG GlassFuyao GroupGentex Corp.Guardian Industries HoldingsHalio Inc.Jaipur Tuffen Glass Industries Pvt. Ltd.LTI Smart Glass Inc.Nippon Sheet Glass Co. Ltd.PrivetekSPD Control Systems Corp.Saint-GobainSmart GlassSmartglass International

Purchase a copy of the report direct from BCC Research.

For further information on these reports or to purchase one, please contact info@bccresearch.com.

About BCC Research
BCC Research market research reports provide objective, unbiased measurement and assessment of market opportunities. Our experienced industry analysts’ goal is to help readers make informed business decisions, free of noise and hype.

Email: info@bccresearch.com

Phone: +1 781-489-7301

For media inquiries, email press@bccresearch.com or visit our media page for access to our market research library.
Any data and analysis extracted from this press release must be accompanied by a statement identifying BCC Research LLC as the source and publisher.

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