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Mitel Applauded by Frost & Sullivan for Digitizing Crisis Management to Foster Resilience and Enhance Continuity with its Robust Critical Event Management (CEM) Solutions

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Mitel CEM consolidates risk intelligence, communication, and operational workflows into a single dashboard to streamline decision-making and ensure a coordinated response to any event.

SAN ANTONIO, Feb. 13, 2025 /PRNewswire/ — Based on a recent assessment of trends and developments in the critical event management communications industry, Frost & Sullivan recognizes Mitel with the 2025 European Enabling Technology Leadership Award. The company is a North American leader in hybrid unified communications (UC) and customer experience (CX), bridging the benefits of on-premise and rapidly evolving cloud technology. Mitel has integrated its UC platform with Everbridge’s CEM capabilities through a strategic partnership to deliver innovative, customer-centric solutions that enable responsive, personalized, and secure experiences, strengthening its CEM market position. For example, an airline seeking to improve communication about flight changes and alternative travel options during adverse weather conditions, for instance, could benefit from a solution combining CEM and UC technologies. Mitel CEM, an integration of Everbridge’s advanced CEM platform with Mitel’s value-added services like Discovery Services, allows for digitization of crisis management, fostering resilience and enhancing continuity through hybrid CEM.

Mitel CEM, equipped with advanced risk intelligence, helps organizations identify potential threats before they escalate, delivering timely alerts and actionable insights. Its robust communication features ensure all stakeholders—including employees, customers, and emergency responders—remain informed and connected via multi-channel communication. Real-time collaboration capabilities enable teams to coordinate effectively, enhancing incident response and resolution. Mitel’s CEM services assist clients in their digital transformation journey by providing insights into their current readiness, engaging key stakeholders across functions, prioritizing use cases, conducting gap analyses, and offering recommendations customized to each organization’s specific needs. Mitel’s CEM platform delivers a comprehensive suite of capabilities typically found in separate products, offering a unified solution that surpasses many competitors. Its cloud-based nature serves as a significant advantage. The development process is collaborative, involving Everbridge, and is designed to incorporate ongoing feedback while adapting to evolving customer needs.

Chris Pennell, Industry Principal, Frost & Sullivan, observed “Mitel’s CEM offering tackles essential challenges related to digital transformation, operational efficiency, response times, and the enhancement of experiences for both employees and customers. With its flexible deployment options, interoperability, and adherence to regulatory compliance, Mitel’s CEM is highly versatile and suitable for various sectors, including healthcare, transportation, public services, and government. Its adaptable structure supports a wide range of use cases across these industries.”

Mitel’s CEM solution can integrate with current communication systems, such as phone systems and email servers, to facilitate rapid and efficient communication during a crisis. This integration enables organizations to quickly share critical information with employees, customers, and other stakeholders, regardless of their location or preferred communication channel. It also integrates with third-party applications, such as social media platforms and weather services, to gather real-time information about various situations and communicate updates to the public. This integration helps organizations stay informed about the latest developments and maintain transparent communication. When integrated with Mitel’s broader UC portfolio, this solution enhances real-time coordination during critical events and provides a fully integrated communications approach. It also supports industry innovation and fosters the adoption of CEM across different industries. Solutions like Mitel’s OpenScape Xpert integrate voice, video, and data into a seamless system tailored for high-pressure industries such as healthcare, logistics, and manufacturing, empowering teams to share information, coordinate effectively, and make swift decisions. Mitel’s OpenScape Alarm Response further supports critical situations by managing alarm notifications, messaging, escalations, and responses efficiently.

“Mitel’s CEM solution delivers value through features like automated notifications, proactive maintenance, and workflow integration. These features lead to improved compliance, reduced risks, and enhanced crisis response capabilities. Mitel’s adaptable cloud-enabled CEM solutions offer flexibility, cost-efficiencies, real-time data integration, and interoperability with existing systems and third-party applications,” added Chris. The company’s enhanced situational awareness and optimized communication solutions help organizations respond swiftly and comprehensively to evolving challenges and critical events. Mitel’s strong overall performance has earned it Frost & Sullivan’s 2025 European Enabling Technology Leadership Award in the critical event management communications industry.

Each year, Frost & Sullivan presents this award to a company that has developed a pioneering technology that not only enhances current products, but also enables the development of new products and applications. The award recognizes the high market acceptance potential of the recipient’s technology. Read more about the European Critical Event Management Communications Industry Excellence in Best Practice.

Mitel’s Chief Marketing Office, Eric Hanson, shared, “At Mitel, we understand that every moment counts during a critical event. Frost & Sullivan’s recognition offers valuable affirmation of our dedication to providing solutions that connect people and empower organizations in highly regulated markets to act quickly, communicate clearly, and collaborate effectively under pressure.”

Frost & Sullivan Best Practices awards recognize companies in various regional and global markets for demonstrating outstanding achievement and superior performance in leadership, technological innovation, customer service, and strategic product development. Industry analysts compare market participants and measure performance through in-depth interviews, analyses, and extensive secondary research to identify best practices in the industry.

About Frost & Sullivan

For six decades, Frost & Sullivan has been world-renowned for its role in helping investors, corporate leaders, and governments navigate economic changes and identify disruptive technologies, Mega Trends, new business models, and companies to action, resulting in a continuous flow of growth opportunities to drive future success. Contact us: Start the discussion. Contact us: Start the discussion.

Contact:

Lindsey Whitaker
E:Lindsey.Whitaker@frost.com

SOURCE Frost & Sullivan

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Crunchie Meltz Champions Women Leaders at Her Courage Leaders Summit 2025

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SINGAPORE, March 14, 2025 /PRNewswire/ — Homegrown artisanal brownie brand Crunchie Meltz is stepping up to support women in leadership as an official partner of the Her Courage Leaders Summit 2025 by Class Living, happening on April 5, 2025. The summit, which celebrates resilience, leadership, and empowerment among women, aligns with Crunchie Meltz’s vision of creating a positive community impact beyond just sweet treats.

The event will bring together inspiring women leaders, entrepreneurs, and change-makers to share their stories, and Crunchie Meltz will be contributing in a special way—crafting exclusive brownies for the summit’s participants as a symbol of encouragement and perseverance. This partnership marks a significant moment for the artisanal brand, highlighting its commitment to not only baking but also creating meaningful connections within the community.

Beyond Brownies: Crunchie Meltz Expands Community Initiatives

This latest collaboration underscores Crunchie Meltz’s growing commitment to using baking as a force for good. Co-founders Simon Yio and Chef Evon Chan are not only passionate about their artisanal brownies but also about fostering meaningful experiences through baking. Their vision is to create more than just a business; they aim to craft memories, inspire change, and build connections through the simple joy of delicious, thoughtfully made treats.

Building on this momentum, Crunchie Meltz is also partnering with a local training company, ThinkBox Solutions and Class Living to develop an innovative Parent-Child Bakery Program. The initiative, set to launch later this year, will give families the opportunity to bond over shared experiences in the kitchen, learning the secrets behind the brand’s signature brownies. “We believe baking is more than just a craft — it’s a way to bring people together,” says Simon Yio, Co-Founder of Crunchie Meltz. “Whether it’s supporting women leaders at Her Courage Leaders Summit or creating meaningful parent-child experiences, we want to make an impact beyond our brownies.”

Customer Review: A Sweet Success

Crunchie Meltz’s focus on quality and flavour continues to win the hearts of dessert lovers. Here’s what one of our loyal customers, Amar Kumar, had to say about our signature brownie:

“This brownie with a cookie top is amazing! The brownie is rich, fudgy, and perfectly sweet, while the cookie on top is warm, chewy, and golden on the edges. The combination of the soft brownie and the slightly crisp cookie is just perfect. Each bite is a delicious mix of flavors and textures, with the chocolatey brownie and buttery cookie blending so well. It’s a sweet, satisfying treat that’s hard to resist—one of the best desserts you’ll ever try!”

Such enthusiastic responses from customers have fuelled Crunchie Meltz’s success and reinforced its mission to spread joy through every bite.

A Growing Brand with a Heart

Since its launch in September 2024, Crunchie Meltz has garnered over 60 positive reviews across Google and Facebook, with foodies and dessert enthusiasts praising the brand’s dedication to quality, taste, and presentation. The brand’s signature treats, including CookieCrunch, ChocoCrunch, CrunchieDark brownies and FlorenCrunch, a healthy snack baked with nuts and seeds, continue to delight customers, offering a delightful balance of textures and flavours.

Looking ahead, Crunchie Meltz has exciting plans for further expansion, including the launch of its “Bake for Hope” CSR program in early 2026. This initiative aims to use baking as a platform to support social causes and give back to the community. As the company grows, Crunchie Meltz remains committed to making a lasting, positive impact — one brownie at a time.

About Crunchie Meltz

Crunchie Meltz is a homegrown artisanal brownie brand celebrated for its rich, chocolatey treats crafted with care and the finest ingredients. From the classic ChocoCrunch to the decadent CrunchieDark and the innovative CookieCrunch, each brownie is baked to perfection with a unique touch.

Whether for corporate gifting, special occasions, or personal indulgence, Crunchie Meltz delivers moments of sweetness and joy to customers across Singapore. With a focus on quality, community, and connection, Crunchie Meltz continues to grow and inspire, proving that a small business with a big heart can create a lasting impact.

For more information, visit www.crunchiemeltz.sg

 

View original content to download multimedia:https://www.prnewswire.com/apac/news-releases/crunchie-meltz-champions-women-leaders-at-her-courage-leaders-summit-2025-302400690.html

SOURCE Crunchie Meltz

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Wat Arun Beyond Reality Step into a Virtual Journey Like Never Before

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BANGKOK, March 14, 2025 /PRNewswire/ — In a bid to promote cultural tourism, a team led by researchers from Chulalongkorn University has incorporated cutting-edge Virtual Reality (VR) technology to bring Wat Arun to life. Through the “Temple of Dawn VR Game” project, visitors can explore exclusive, restricted areas of the temple and appreciate the historical, cultural, and architectural beauty of one of Thailand’s most prominent landmarks.

Wat Arun VR Game: Revealing Unseen Experiences 

Among Thailand’s iconic landmarks, Wat Arun, also known as the Temple of Dawn, holds immense cultural and historical significance. The temple’s mesmerizing corn-shaped stupa rises dramatically from the bank of Chao Phraya River, captivating all who visit.   

Wat Arun is one of the major landmarks I usually bring foreign friends and international guests to visit. Many were impressed when I shared the temple’s historical and cultural details. This made me realize that without a guide, many tourists would miss enticing information about the temple’s history and architecture,” shared Dr. Ratchaneekorn Ratchatakorntrakoon, researcher at the Institute of Thai Studies, Chulalongkorn University

As the mastermind behind the project, Dr. Ratchaneekorn hopes the VR game will enrich visitors’ experiences while promoting learning and cultural tourism. 

A New Perspective Through Virtual Reality 

Building on her previous experience in creating VR applications at Chulalongkorn University’s Memorial Hall, Dr. Ratchaneekorn recognized VR technology’s potential to revolutionize storytelling.  

“This project aims to provide an immersive storytelling experience, bringing the temple’s stories and heritage to life,” she explained. 

According to the project’s tagline, “Reveal Unseen Experiences”, the Temple of Dawn VR Game allows tourists exclusive access to areas typically off-limits. These include: 

The top of the central corn-shaped stupa  The interiors of the directional pavilions housing Buddha images A bird’s-eye view of Wat Arun, offering new perspectives on its intricate architecture 

The project employs cutting-edge 3D scanning technology to recreate a virtual space of Wat Arun, enabling users to:  

Explore restricted areas Learn about the stupa’s architecture Discover stories of Buddha’s life depicted within the temple 

Overcoming Challenges: Technology Meets Tradition 

Dr. Ratchaneekorn identified two key challenges in developing the Temple of Dawn VR Game:     

Technical Limitations: Large 3D files slowed development process. The engineering team had to compress files and adjust textures for compatibility. Cultural Understanding: Tourists unfamiliar with Thai cultural norms sometimes behaved inappropriately at the temple.  

Despite these challenges, the project was successfully completed and had been introduced to tourists for trial. “Tourists gave positive feedback during the testing phase, appreciating the opportunity to engage with Wat Arun in previously unavailable ways,” Dr. Ratchaneekorn noted.  

How to Play: The Temple of Dawn VR Game  

Designed as a multi-player game, The Temple of Dawn VR experience mirrors real-life tourist dynamics, as visitors often come in pairs or groups.  Solo visitors can team up with on-site project coordinators.

The Temple of Dawn VR game includes four sub-games: 

The Old Sermon Hall (Vihan-Noi)  The Old Ordination Hall (Ubosot-Noi) The Directional Pavilions The Central Prang 

Each sub-game includes an introduction, game rules, missions to accomplish, knowledge gained, and knowledge summaries.   

Each game session lasts approximately 5-7 minutes. Players can choose one or multiple sub-games. After completing the VR experience, visitors return the document.

Educational Opportunities and Cultural Impact 

Dr. Ratchaneekorn concluded that the Temple of Dawn VR Game provides significant educational and cultural benefits:   

For Tourists: Enhances their understanding of Thai culture and encourages respectful behavior in temples. For Tour Guides: Equips guides with deeper insights to enrich visitor experiences. For Students: Supports academic research and offers practical experience in VR development. For Society: Serves as an educational tool to explore the biography of the Lord Buddha. 

Looking Ahead: A Sustainable Cultural Asset

The final version of the VR application will be soon handed over to Wat Arun. Plans are underway to train temple staff on system operation. Although set to be available for visitors this November, access to the VR game may initially be limited due to the high cost of VR headsets and specialized equipment.  

“Our long-term goal is to make this innovative tool a sustainable asset that preserves cultural heritage while engaging a global audience,” said Dr. Rachaneekorn. 

For more information about the Temple of Dawn VR game, contact: Dr. Ratchaneekorn Ratchatakorntrakoon at ratchaneekorn.r@chula.ac.th or the Institute of Thai Studies, Chulalongkorn University at 02-218-7494. 

Read the full article at https://www.chula.ac.th/en/highlight/218322/

About Chulalongkorn University

Chulalongkorn University has made the world’s top 50 university list for employment outcomes, which reflects both the high employment rate and work ability of Chula graduates. The university is also listed as the best in Thailand for the 15th Consecutive Year (since 2009), according to the newly released QS World University Rankings 2024, putting Chula at 211th in the world, up from 244th last year.

Social Media: 
Facebook: https://www.facebook.com/ChulalongkornUniversity
Youtube: https://www.youtube.com/chulauniversity
Linkedin: https://www.linkedin.com/school/15101896/

 

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SOURCE Chulalongkorn University

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Agoda Offers Free Tickets for Hong Kong Fans to See NCT WISH, THE BOYZ, n.SSign and More at Seoul Spring Festa

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HONG KONG, March 14, 2025 /PRNewswire/ — Digital travel platform Agoda is giving K-pop fans in Hong Kong a reason to cheer with an exclusive offer to attend the Seoul Spring Festa’s opening concert, WONDER SHOW, which will take place on Wed, Apr. 30 at Seoul World Cup Stadium.

Fans from Hong Kong, Mainland China, Taiwan, and Japan can snag two free tickets per booking to the highly anticipated event featuring K-pop artists NCT WISH, THE BOYZ, n.SSign, TWS, NMIXX, god, STAYC, ALL(H)OURS, NEXZ, KickFlip, Hearts2Hearts, NouerA, KiiiKiii and more to be announced*. Travelers can secure the free tickets through the ‘Agoda x Wonder Show’ special room package available via participating properties on Agoda. The offer will be available starting March 17 to April 11, 2025, for check-ins between April 21-30, 2025, and includes an additional discount of up to 15% off accommodations.

The Seoul Spring Festa, a city-wide celebration of Korean culture, food, and entertainment, culminates in the Wonder Show on April 30, 2025. This year’s lineup promises an unforgettable evening with performances by NCT WISH, known for their electrifying stage presence; THE BOYZ, celebrated for their dynamic choreography; and n.SSign, the rising stars captivating fans across Asia, and many more. Pre-sale tickets for the event have already sold out, making Agoda’s offer a golden opportunity for fans to experience the magic of K-pop live.

Jay Lee, Country Director, South Korea at Agoda, shared, “K-pop is more than just a genre—it’s an experience, and Agoda is making it even more accessible for fans in Hong Kong. With free tickets to the Seoul Spring Festa Wonder Show featuring NCT WISH, THE BOYZ, n.SSign, and others, plus amazing hotel discounts, we’re making it easier than ever to turn a love for K-pop into an unforgettable adventure in Seoul.”

In addition to the Wonder Show, travelers can enhance their Seoul experience by booking the Discover Seoul Pass on Agoda. This all-in-one pass is designed for travelers looking to make the most of their time in Seoul with access to major attractions, transportation, and connectivity, ensuring visitors can explore the city with ease and convenience.

With over 5 million holiday properties, more than 130,000 flight routes, and over 300,000 activities available, Agoda offers everything travelers need to plan their perfect trip. For more information on this exclusive offer and to book your stay, visit Agoda.com or download the Agoda mobile app for the best deals.

* The lineup for the Seoul Spring Festa Wonder show is subject to change.

— ENDS —

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SOURCE Agoda

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