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Pine AI: Empowering Consumers with Autonomous AI for Customer Service Challenges

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SAN FRANCISCO, Jan. 3, 2025 /PRNewswire/ — Pine AI is an innovative AI assistant designed to manage customer support communications on behalf of consumers (Introduction Video). The platform automatically resolves complex issues such as bill negotiations, disputes, complaints, and appeals—tasks that have traditionally required direct interaction with a customer service representative. Pine AI has recently launched its service in the U.S.

 

The debut of Pine AI comes at a time when the inefficiencies of conventional customer service models are more apparent than ever. Stanley Wei, the founder and CEO of Pine, shared the inspiration behind creating the platform: “Our journey began with a personal experience that was all too familiar—a frustrating credit card dispute with a bank that took over 1.5 hours to resolve. That moment sparked the idea for Pine AI, an AI agent designed to help consumers resolve complex customer service communication automatically.” Stanley used to work as CSO & COO of Agora Inc. (Nasdaq: API) and an investor in Hillhouse Capital investing in AI. Other team members come from Byte Dance, Microsoft, and Agora.

One of Pine AI’s most impactful use cases is assisting with health insurance denials. Health insurance plans deny an average of 16.6% of in-network claims, yet less than 0.2% of these denials are appealed by patients, even though up to 66% may be recoverable. This process is often complex and time-consuming, requiring the verification of numerous details, such as prescriptions, receipts, bills, and interactions between the patient, hospital, and insurance company. It can take days or even weeks to resolve. Remarkably, Pine AI can take over this entire task—understanding the workflow, communicating with all relevant stakeholders, and resolving the issue, all with zero human involvement. Pine AI is also capable of handling bill negotiations for insurance, cable, cellphone, and internet services. In the U.S., many bills are negotiable, yet many consumers are unaware or give up due to the hassle. Pine AI steps in on behalf of the consumer, interacting with customer service teams to achieve the best possible outcomes.

Powered by an autonomous agent backed by Pine AI’s proprietary language model (LLM), the platform is fully automated. With a ChatGPT-like interface, users can interact with Pine AI just as they would with a personal assistant. While Pine AI works on resolving an issue, it may prompt the user for additional information to clarify the situation or authenticate their identity. Otherwise, Pine AI operates independently—understanding the issue, conducting research, formulating a strategy for negotiation or communication, and contacting relevant parties. While resolving issues for the first time may take longer, Pine AI’s efficiency improves with each experience.

While many B2B companies are building AI-based agents to support businesses in customer service, these solutions typically prioritize the needs of the business rather than the consumer. They focus on reducing costs and improving customer experience through chatbots designed for standardized Q&A. Pine AI, however, specializes in addressing more complex issues that require human-like participation, such as complaints, bill negotiations, insurance premium disputes, and the appeal of medical insurance denials. Unlike other solutions, Pine AI represents the customer in navigating corporate bureaucracy.

Pine AI’s debut marks a significant turning point in the customer service experience. With millions of consumers frustrated by the inefficiencies of automated systems and undertrained agents, Pine aims to offer an effective and efficient alternative.

“As businesses increasingly embrace AI, I envision a future where Pine AI interacts directly with AI systems from businesses to achieve the best outcomes for the customer,” says Stanley, CEO of Pine.

About Pine AI

Pine AI was founded by Stanley Wei and Vincent Sun, former colleagues at Agora Inc. (Nasdaq: API), where Stanley held the role of CSO & COO, and Vincent served as VP of Engineering. Pine AI was created to eliminate the frustration of dealing with customer service teams. The platform provides a fully automated solution to resolve issues with service providers.

For more information, visit www.19pine.ai.

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SOURCE Pine AI

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The American Legion seeks entries for Fourth Estate Awards in media

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January 9, 2025

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INDIANAPOLIS, Jan. 9, 2025 /PRNewswire/ — The American Legion has announced its call for entries in the annual Fourth Estate Awards competition for excellence in journalism and its positive impact on society. The deadline for submissions to be received or postmarked is March 15, 2025.

The American Legion presents the awards to recognize the outstanding achievements made in print and broadcast media. Website and podcast submissions are also encouraged to compete in the print or broadcast categories. In addition to the award, the winner in each category will be presented a $2,000 stipend to cover travel and lodging expenses to The American Legion National Convention in Tampa. The presentation will occur at approximately 9 am on August 28, 2025 at the Tampa Convention Center.

An entry form with contest rules can be found at https://www.legion.org/information-center/the-fourth-estate-award. You can also contact kchrisman@legion.org for further information.

Submissions are judged on the quality of the work and the impact that it had in producing a positive result for the community. The work must have been published, posted or broadcast in 2024.

All journalists or media outlets who believe their work improved society in a tangible and way are encouraged to submit their entry. There is no entry fee and no single medium is limited to the number of entries.

Past winners include CBS News, CNN, USA Today, WFTS (Tampa) and the Military Times. The complete list can be found at www.legion.org.

Media contacts: Katie Chrisman, (317) 630-1298, kchrisman@legion.org

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SOURCE The American Legion

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CellFE® and Syenex Collaborate to Advance Cell Engineering with Hybrid Gene Editing Workflow

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18 minutes ago

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January 9, 2025

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ALAMEDA, Calif., Jan. 9, 2025 /PRNewswire/ — CellFE®, a leader in non-viral gene editing technology, and Syenex, a pioneer in enveloped delivery vectors, have announced an innovative collaboration to create a hybrid workflow that seamlessly integrates non-viral and viral approaches to cell therapy engineering. This next-generation process aims to enable streamlined workflows of complex edited cells for biotech and pharmaceutical applications. 

CellFE® and Syenex announce collaboration on hybrid gene editing workflow ahead of the JP Morgan Healthcare Conference.

The collaboration application note will be officially unveiled the week of the highly anticipated J.P. Morgan Healthcare Conference in San Francisco this January, a premier event that brings together industry leaders, investors, and innovators from around the world.

“The market has been anticipating a solution that seamlessly integrates non-viral knockout with viral knockin capabilities into a streamlined workflow—one that preserves cell viability and functionality without compromise.” said Dr. Alla Zamarayeva, CEO of CellFE. “By collaborating with Syenex, we are directly addressing this critical need.”

Jay Rosanelli, CEO at Syenex, added: “This joint effort showcases the role of collaborative science in accelerating the creation of life-changing medicines for patients around the globe. We are thrilled to partner with CellFE and showcase the potential of this novel hybrid workflow to dramatically simplify manufacturing of genetic medicines.”

This collaboration comes at a pivotal time as allogeneic and autologous cell therapy providers seek more efficient manufacturing processes. A key challenge is developing gentler yet highly effective techniques for delivering gene-editing cargo to patient cells, as current methods—often involving viral transduction and electroporation—can be detrimental to cells and extend recovery and processing times, particularly for complex, sequential editing. This innovative hybrid workflow aims to overcome these challenges, enabling advanced genetic editing while preserving cell functionality and supporting streamlined workflows.

Both companies will be attending the J.P. Morgan Healthcare Conference this month from January 13-16th. Details on where to partner with the companies at the conference can be found below, along with contact information for both companies.

Partner with CellFE at the JP Morgan Healthcare Conference:

J.P. Morgan Healthcare Conference – Jan 13-16
Westin St. Francis in San Francisco, CABiotech Showcase – Jan 13-15
Hilton Union Square, San Francisco, CABio Partnering at JPMorgan Week – Jan 13-16
San Francisco Marriott Marquis in San Francisco, CA
cellfebiotech.com/meet

Partner with Syenex at the JP Morgan Healthcare Conference:

Bio Partnering at JPMorgan Week – Jan 13-16
San Francisco Marriott Marquis in San Francisco, CA
syenex.com/meet

About CellFE Biotech
CellFE, a cutting-edge microfluidics company, is transforming the development and manufacturing of lifesaving cell therapies to make them more accessible to patients. CellFE aims to unlock the full potential of this transformative modality by tackling its key market challenges, notably high manufacturing costs and extended vein-to-vein timelines. With a focus on T-Cell, HSC, and iPSC-based therapies, CellFE’s microfluidics-based gene-delivery technology, in conjunction with proprietary best-in-class workflows, targets critical bottlenecks in cell therapy manufacturing. For more information, please visit www.cellfebiotech.com.

About Syenex
Syenex builds bioengineering technologies to unlock the future of human health. Leveraging the power of synthetic biology, we design scalable, precision-engineered gene delivery vectors, empowering cell and gene therapy developers to cure disease and build the next generation of medicines. Designed to break the barriers that slow medical progress, our Open Science model ensures global access to our expanding toolkit and a network of scale-up partners, accelerating the path of breakthroughs from idea to impact for all of academia and biopharma. Since 2022, Syenex has rapidly built a portfolio of cell-specific bioengineering systems and established partnerships across the fields of immune cell, stem cell, and hepatocyte engineering. Learn more and get started at www.syenex.com.

View original content to download multimedia:https://www.prnewswire.com/news-releases/cellfe-and-syenex-collaborate-to-advance-cell-engineering-with-hybrid-gene-editing-workflow-302347122.html

SOURCE CellFE

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The TreppWire Podcast Celebrates 300th Episode with Strategic Rebrand and Enhanced Vision

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18 minutes ago

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January 9, 2025

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Trepp announced today a rebrand and enhanced vision for The TreppWire Podcast ahead of its milestone 300th episode.

NEW YORK, Jan. 9, 2025 /PRNewswire-PRWeb/ — Trepp, a leading provider of data, insights, and technology solutions to the structured finance, commercial real estate (CRE), and banking markets announced today a rebrand and enhanced vision for The TreppWire Podcast ahead of its milestone 300th episode.  

“Powered by our marketing, research, and product groups, this show has been a trusted resource for the commercial real estate community, and we are excited to continue its growth,” said Hayley Keen, VP, Head of Marketing.

Since its launch in 2020, The TreppWire Podcast has garnered more than 1.7 million listens, establishing itself as a leading voice in the CRE industry, as well as the structured finance, banking, and broader economic markets. The podcast leverages Trepp’s proprietary commercial property, loan, and financial data and deep market expertise to provide weekly insights to industry professionals.

Complemented by a sleek new visual identity and modern design aesthetic, this strategic rebrand builds upon Trepp’s 40-year legacy of delivering timely, accurate, and comprehensive specialized CRE data and insights to help listeners make better, more informed decisions. Through market cycles, volatility, and periods of growth, The TreppWire Podcast remains committed to uncovering both challenges and opportunities, providing listeners with actionable insights to navigate market dynamics.

The rebrand also introduces an elevated format, which will include frequent industry expert guest appearances, as well as exclusive macroeconomic commentary from Trepp’s newly appointed Chief Economist, Rachel Szymanski. The podcast will continue to be a go-to resource for market participants, delivering timely insights from diverse industry perspectives.

“It is so exciting to watch our podcast hit the 300th episode milestone. Powered by our marketing, research, and product groups, this show has been a trusted resource for the commercial real estate community, and we are excited to continue its growth,” said Hayley Keen, VP, Head of Marketing. “The market has trusted Trepp’s data for more than 40 years, and with this rebrand, we’re not just maintaining that commitment – we’re elevating it. We’re enhancing the podcast experience while staying true to what our audience has always trusted us for: delivering reliable, actionable market intelligence that helps them make informed, confident decisions.”

Listeners can tune in to the newly rebranded The TreppWire Podcast on all major podcast platforms, including Apple Podcasts, Spotify, SoundCloud, and YouTube. Weekly episodes are released every Thursday. Check out our new website to learn more: https://www.trepp.com/the-treppwire-podcast

About Trepp 
Trepp, founded in 1979, is the leading provider of data, insights, and technology solutions to the structured finance, commercial real estate, and banking markets. Trepp provides primary and secondary market participants with the solutions and analytics they need to increase operational efficiencies, information transparency, and investment performance. From its offices in New York, Dallas, and London, Trepp serves its clients with products and services to support trading, research, risk management, surveillance, and portfolio management. Trepp subsidiary, Commercial Real Estate Direct, is a daily news source covering the commercial real estate capital markets. Trepp is owned by the Daily Mail and General Trust (DMGT)

Media Contact

Ennys Soydas, Trepp, Inc., 212-754-1010, press@trepp.com, www.trepp.com

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SOURCE Trepp, Inc.

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