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18 Business Shaping the Future of Customer Experience

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KUALA LUMPUR, Malaysia, Jan. 2, 2025 /PRNewswire/ — In an age where customer experience (CX) drives competitive advantage and defines brand loyalty, the CXP Best Customer Experience Awards 2024 celebrates brands that have set the benchmark in creating innovative, meaningful, and human-centric engagements.

The awards reflect the dynamic evolution of customer experience, influenced by trends such as digital transformation, hyper-personalization, and the integration of customer values into brand strategy. The CXP Velocity Model – evaluating Effort, Experience, Engagement, and Evangelism – has been instrumental in identifying the outstanding achievements of brands in navigating these trends and delivering unparalleled CX.

This year, 18 exceptional brands were honored for their ability to meet and exceed customer expectations, transforming customer interactions into deep, value-driven connections. These winners were selected from 82 companies that submitted insights into their CX initiatives over the past two years.

“The pandemic and rapid technological advancements have reshaped customer expectations and the way brands interact with their audiences,” said Datuk William Ng, Managing Director of Business Media International, the organization behind CXP Asia. “To thrive in this ever-evolving landscape, businesses must go beyond transactional relationships, focusing on emotional resonance and meaningful value creation. The winners of this year’s CXP Awards embody that commitment and set the standard for future-forward customer engagement.”

The judging panel for the CXP Best Customer Experience Awards 2024 featured a global lineup of CX thought leaders, including Anastasia Fokina, Arbie Pagdanganan, Faran Niaz, Henco Moller, K V Dipu, Katja Forbes, Kok Leong Yap, Maneesh Sah, Rohit Dadwal, Tom Voirol, Troy Barnes, and Weslee Trout.

Each nominee’s customer endorsements were meticulously analyzed to ensure the winners truly reflected excellence in customer experience.

The CXP Velocity Model, integral to the awards process, examined how brands address key CX factors:

Effort: Reducing friction in customer interactions.Experience: Delivering memorable and seamless interactions.Engagement: Building meaningful and reciprocal customer relationships.Evangelism: Inspiring customers to advocate for the brand.

The CXP Best Customer Experience Awards serves not only as a recognition of achievement but also as a badge of honor that strengthens a brand’s positioning in the market. Winners gain a powerful branding tool to attract and retain customers, solidifying their status as leaders in customer-centric innovation.

For a complete list of winners and more details about the CXP Best Customer Experience Awards 2024, please visit https://cxp.asia/awards.

LIST OF WINNERS OF CXP BEST CUSTOMER EXPERIENCE AWARDS 2024 IN ALPHABETICAL ORDER:

BYD Sime MotorsCocolifeCUCKOO International (Mal) BerhadDHL Express Malaysia Sdn BhdEdaran Otomobil Nasional BerhadFoodpanda MalaysiaGXBankJie Business Sdn Bhd (Oppo Authorised Exclusive Distributor)Multimedia UniversityPos Malaysia BerhadPT Tumbuh Bersama NanoRazer Gold MalaysiaSamsung Malaysia Electronics (SME) Sdn. Bhd.Shell MalaysiaSunway Super AppTune Protect Group BerhadUniversiti Tenaga NasionalWatson’s Personal Care Stores Sdn Bhd

 

About Business Media International
Business Media International is a subsidiary of Audience Analytics Limited (1AZ.SG), a regional leader in promoting growth for companies in Asia through data-driven brands and initiatives. We own renowned media brands such as SME Magazine, HR Asia, Capital Asia, Energy Asia, Logistics Asia, TruthTV, and CXP Asia as well as business impact assessment brands such as SME100, HR Asia Best Companies to Work for in Asia, Golden Bull Awards and CXP Asia Best Customer Experience Awards. We organise various exhibitions and have the proprietary software-as-a-service — Total Engagement Assessment Model – in our portfolio.

Adrian Cheng
Marketing Manager
Business Media International
Mobile No.: 012-2692701
Email: adrian@businessmedia.asia.

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SOURCE Business Media International

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Promise Exchange Program Debuts at CES in Las Vegas Showcasing 7 Tunisian Startups

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The U.S.-funded initiative connects Tunisian entrepreneurs with U.S. and global startup communities

Explore Tunisia’s burgeoning startup ecosystem, visit with Tunisia’s Ambassador to the US, and connect with global innovators at CES January 7-10 Las Vegas, NV at the Venetian Expo Hall, Booth 50025

LAS VEGAS, Jan. 7, 2025 /PRNewswire/ — The Promise Project, a U.S.-funded initiative to strengthen Tunisia’s entrepreneurial ecosystem, is bringing Tunisian innovation talent and startups to CES 2025 for the first time, aiming to connect Tunisian entrepreneurs with the U.S. and global startup communities.

Organized by the Tunisian American Young Professionals (TAYP), the booth will feature cutting-edge innovations from Tunisian startups in sectors such as AgTech, Energy, Robotics, Smart Cities, and Food Tech. The exhibit will spotlight Tunisia’s dynamic startup ecosystem with special guests and live demonstrations throughout the CES event.

Additionally, the program will welcome Hanène Tajouri Bessassi, the Tunisian Ambassador to the U.S. and CES along with representatives from CONECT and the French delegation from CPME (more details below).

The Promise Exchange Program is a U.S.-funded initiative in partnership with the U.S. State Department, Tunisian American Young Professionals and implemented by Deloitte.

Special Guests & In-Booth Event

Innovate Together – Building Bridges Worldwide with special guest, Hanène Tajouri Bessassi, Tunisian Ambassador to the U.S.
Hanène Tajouri Bessassi, the Tunisian Ambassador to the U.S. will be visiting the Tunisian booth at CES along with representatives from CONECT and the French delegation from CPME. 

Featured Speakers:

Mrs. Hanene Tajouri Bessassi, Ambassador of Tunisia to Washington DCHE Mrs. Nejia Gharbi,General Director of ” la Caisse des Dépôts et Consignations” – CDCMr. Tarak Triki, Managing Director Smart Capital

Date: Tues., January 7th at 3:00 – 4:00 PM
Location: Venetian Expo, Level 2, Halls A-D, Tunisian Booth # 50025

Featured Startups
The Tunisian Companies featured at Booth 50025 (in alphabetical order):

AquaDeep | AgTech
AquaDeep is revolutionizing fish farming with AI-powered counting solutions and IoT-based data extraction tools. Our modular services support aquacultures at every stage, enhancing control and efficiency.

DeepVolt | Energy
DeepVolt develops AI solutions for E-Mobility. Our flagship product, DeepVolt Location Intelligence Assistant (DLIA), enables cities and businesses to identify profitable locations for EV charging stations in minutes.

OORB (Open Organic Robotics) | Robotics OORB (Open Organic Robotics) is a young Tunisian startup featuring the OORB framework, the Robodog quadruped educational kit, and the OORB Studio & community. Our open-source framework, built on ROS with AI at its core, offers cloud-based tools for robotics development, including AI-driven code generation, CAD design, and real-time collaboration.

Smart For Green | AgTech
Our aim is to protect at-risk forests, farms and factories from the threat of fire. Our fire protection solution for farms, forests and factories is based on a multidimensional approach: predicting risks, detecting them in time and assisting response teams.

SPIRAW | Food Tech SPIRAW combines biotechnology and IoT to offer a home-based solution for growing fresh, high-quality spirulina. Inspired by Nespresso, our innovative machine automates cultivation, paired with a mobile app for monitoring, recipes, and eco-impact tracking.

Wayout  | Smart Cities Wayout’s mission is to eliminate marine pollution and reduce floodings through sustainable solutions to the infrastructure. Our first product launched is Zigofiltre; a filter that captures waste and lets water pass easily. Today we installed a little bit more than 2000 across 22 regions in Tunisia.

WeMake3D  |  Robotics WeMake3D produces locally made 3D printers fit for both the educational and industrial use. Our goal is to build the bridge between the two fields in order to accelerate the growth of the 3D printing technology in Tunisia, the MENA region and the African continent.

To learn more about the Tunisian startups, in-booth demonstrations, or schedule meetings visit the website at www.tunisianinnovationhub.com or connect via the CES 2025 App.

About Tunisia Innovation Hub
The Tunisian Innovation Hub, part of the U.S funded PROMISE project, will showcase 7 Tunisian startups at CES 2025 in Las Vegas, NV.

Organized by Tunisian American Young Professionals (TAYP), the booth highlights innovations in AI, 3D printing, renewable energy, e-mobility, marine tech, agri-tech, smart systems.

About Promise Exchange Program
Promise was founded to strengthen the Tunisian entrepreneurial ecosystem, allowing startups to attract international investments, become more scalable, and maximize economic impact. The program features multiple programs ranging from ideation bootcamps, international exchange programs, patenting assistance, and investment readiness. 

About Tunisian American Young Professionals
A non-profit organization powered by an ever-growing community of Tunisian and American professionals across various sectors of industries. We are committed to contributing our experiences and expertise to build thriving economic opportunities and vibrant cultural exchanges between Tunisia and the US.

By connecting professionals and through public-private partnerships, we create projects and initiatives focusing on Export, Entrepreneurship, Exchange and Education.

Press Contact:
Michelle Lorge
michelle@pitchcandypr.com
615-587-4980

Click here for more details about our booth at: https://ces25.mapyourshow.com/8_0/exhibitor/exhibitor-details.cfm?exhid=001Pp00000aVjSOIA0

View original content:https://www.prnewswire.com/news-releases/promise-exchange-program-debuts-at-ces-in-las-vegas-showcasing-7-tunisian-startups-302345133.html

SOURCE Tunisian American Young Professionals (TAYP)

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Empowering Mining with Green Innovation: SANY Unveils Africa’s Largest Solar-Storage-Diesel Microgrid

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SHANGHAI, Jan. 7, 2025 /PRNewswire/ — On December 29th, SANY Silicon Energy reached a significant milestone in the international “Solar + Storage + Diesel” microgrid power generation sector by launching the Zambia Ruida Mining Microgrid Power Project. This initiative is recognized as Africa’s largest single-unit hybrid microgrid designed for mining operations, highlighting SANY’s commitment to promoting green energy transformation and sustainable development throughout the region.

Distinguished as Africa’s largest microgrid project designed for mining activities, the venture encompasses a 13 MWp solar photovoltaic (PV) system in conjunction with a 39 MWh battery energy storage system and a diesel generator as a backup power source. These components synergize to form a cutting-edge integrated microgrid system seamlessly harmonizing solar, storage, and diesel technologies. The project’s primary objective is to ensure a steadfast and dependable electricity supply for mining operations, consequently achieving energy self-sufficiency, diminishing reliance on conventional energy sources, and bolstering energy efficiency and sustainability.

Exhibiting the hallmark “SANY Speed,” the project swiftly progressed from the signing of the Power Purchase Agreement (PPA) to its commissioning within a mere four months. Despite navigating challenges posed by Zambia’s intricate topography, severe climate conditions, and logistical impediments stemming from underdeveloped infrastructure, our team demonstrated remarkable adaptability and operational efficiency.

The successful inauguration of this project signifies a pivotal juncture in SANY’s eco-conscious mining endeavors across Africa. It lays a robust groundwork for the continent’s green energy trajectory and reinforces our unwavering dedication to advancing sustainable energy solutions on a global scale.

Drawing on the expertise and technological capabilities developed through this initiative, SANY is dedicated to “Illuminating Africa” at “SANY Speed.” By actively driving the implementation of additional green energy projects, SANY seeks to lead global renewable energy trends and contribute Chinese innovation to the worldwide energy transition.

View original content to download multimedia:https://www.prnewswire.com/news-releases/empowering-mining-with-green-innovation-sany-unveils-africas-largest-solar-storage-diesel-microgrid-302345136.html

SOURCE SANY Group

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The Revolution of Travel Technology Defined at FITUR 2025

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Organized by IFEMA MADRID, the International Tourism Trade Fair brings together over 100 pioneering companies in booking management technology from around the world, from January 22 to 26.

MADRID, Jan. 8, 2025 /PRNewswire/ — In a world of constant transformation, the travel industry has embraced technology as its greatest ally. Booking management, a critical component of customer experience, is one area undergoing significant revolution. Driven by technological innovation, current trends not only optimize operational efficiency but also reshape how people plan their journeys.

Amid this digital transformation, FITUR 2025, organized by IFEMA MADRID, will host the sector’s most pioneering companies under the TRAVEL TECHNOLOGY banner from January 22 to 26. This event will unveil key technological trends that are redefining how travelers search, decide, book, and review their experiences. Following a record 23% growth in 2024, Travel Technology 2025 is expanding by nearly 10%, surpassing 100 exhibiting companies.

Located in Hall 8, companies from countries including Spain, Italy, France, the Netherlands, the UK, Germany, the US, Brazil, Singapore, and Morocco, among others, will present cutting-edge solutions to the global tourism market. These include software solutions, online booking platforms, blockchain technology for secure and transparent management, price managers, innovative payment systems, virtual and augmented reality to inspire travel decisions, and AI-powered voice assistants for personalized service. These technologies help tourism businesses achieve their goals, enhance efficiency by automating and centralizing operations and administrative tasks, and save time and costs.

The convergence of these technologies´ points to a future where booking management will become increasingly connected and integrated. All this and more will be unveiled in the Travel Technology area, the epicenter of a vital travel sector segment undergoing rapid transformation. The travel technology industry is not only adapting to the expectations of modern travelers but is also leading the way toward a more efficient, personalized, and sustainable travel experience.

From January 22 to 26, 2025, in Hall 8 at IFEMA MADRID, FITUR Travel Technology will showcase the most cutting-edge solutions for booking management. Discover the latest developments in technology specifically designed to meet the needs of the tourism industry on: Fitur 2025 | International Tourism Fair

 

 

 

SOURCE FITUR/IFEMA MADRID

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