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Glia Introduces Latest AI Innovations, Including Glia Quality Analyst(GPT)

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New AI-powered solution enables contact center leaders to uncover trends and customer needs at scale through automated customer interaction analysis

NEW YORK, Dec. 18, 2024 /PRNewswire/ — Glia, the leader in customer interaction technology, has extended the powerful capabilities of its Responsible AI platform, which includes the launch of Quality AnalystGPT, an advanced AI-powered tool designed to analyze customer interactions. With Quality AnalystGPT, contact center managers can now quickly and easily uncover customer needs and trends, evaluate performance and quality at scale, and identify opportunities for coaching and improvement based on context from across all customer interactions.

Launched earlier this year, Glia’s ChannelLess® Responsible AI platform specifically built for the financial services industry, Glia Cortex, has experienced significant momentum, with over 150 financial institutions already benefiting from the sophisticated AI capabilities. These institutions are harnessing Glia’s advanced technology to create AI-powered call centers that drive business results and operational efficiencies while strengthening customer relationships without compromising security or compliance.

Building on this success, Glia has launched Quality AnalystGPT to provide financial institutions with real-time insights into the evolving needs of customers. Contact center managers and leaders can ask the AI tool a question in natural language about customer interactions and receive a comprehensive answer within seconds, resulting in easier data analysis and valuable quality insights. Such capabilities enable institutions to better understand customers’ changing needs and deliver timely coaching and support, ultimately boosting performance and enhancing the overall customer experience.

Several new AI enhancements have also been added to Glia Cortex, including:

Cortex Intercept, which personalizes “welcome messages” for each customer caller, with dynamic options based on what they have previously called about. This feature has decreased the number of calls that go directly to a live agent by 20%.Cortex Heads-up, which automatically reviews and analyzes previous customer interactions and provides a summary to agents. This ensures that an agent has all the context needed to understand the current customer need as well as their prior history. Glia Virtual Assistant (GVA) Content Assist, which uses generative AI functionality to automatically write first drafts of virtual assistant responses. This reduces the time needed to personalize an AI-powered chatbot by up to 50%. Managers can iterate on AI-generated content, adjusting tone or length, while maintaining control by approving every response before publication.

“Glia is proud to have paved the way in Responsible AI this year, launching several AI-powered tools that have allowed financial institutions to boost efficiencies, improve customer service and gain valuable insights across all interaction types,” said Justin DiPietro, Chief Strategy Officer and co-founder of Glia. “We are taking this a step further with Quality AnalystGPT, which acts like an ‘Ask Me Anything’ feature with customer interaction data for contact center managers and leaders. This powerful tool allows users to dig deeper with their interactions, helping uncover trends and areas of improvement. We are on the brink of transformation in customer experience management, and we are excited to support our clients across the globe in enhancing their contact centers through access to real-time actionable insights.” 

This launch marks a strong finish to Glia’s year of AI-powered innovation, helping financial institutions approach AI in a safe, secure and responsible way. Learn more about our quality management AI tools and explore our white paper to dive deeper into the key areas of Responsible AI.

About Glia

Glia is the leader and pioneer of Unified Interaction Management—redefining how companies interact with their customers. The Glia Interaction Platform unifies voice, digital customer service, and AI with a unique ChannelLess™ architecture that eliminates data silos, dropped context, and frustration for customers and representatives. With Glia, companies can easily shift volume between channels, and customer connections can evolve naturally. Glia helps its customers harness the power of customer interactions to drive efficiency, loyalty, and revenue.

Glia has partnered with over 600 insurance companies, banks, credit unions, and other financial institutions worldwide to improve the customer experience and drive business results. Named a Deloitte Technology Fast 500™ company for a fifth year in a row and a Great Place to Work (with a 97% employee satisfaction rating), the company has raised over $150 million in funding from top investors and was recently valued at over $1 Billion. Learn more at glia.com.

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WAISL Launches State-of-the-Art Digital Twin-Powered Integrated Airport Predictive Operations Centre

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CANBERRA, Australia, Dec. 19, 2024 /PRNewswire/ — WAISL is delighted to announce the launch of its Digital Twin-Powered Integrated Airport Predictive Operations Centre (APOC) at Hyderabad International Airport in India.

The industry-leading solution was unveiled by the Honourable Union Minister of Civil Aviation, Ram Mohan Naidu Kinjarapu who praised the pioneering efforts of the Chairman and leadership of Rajiv Gandhi International Airport Hyderabad and their technology partners.

This is India’s first end-to-end fully integrated digital twin-powered APOC that covers the Terminal, Airside and Landside, integrating with over 40 modules and tracking more than 100 KPIs, capable of managing 40+ million passengers annually.

WAISL’s innovative APOC solution can significantly enhance the efficiency of Australian airports, reduce flight delays, and enhance passenger satisfaction. By integrating advanced technologies, the country’s airports can effectively manage large passenger volumes, optimise revenue streams, and lower operational costs, ensuring a seamless and efficient travel experience.

This deployment ushers in a new era in airport operations, offering predictive, prescriptive, and simulative insights and a comprehensive 360-degree view of the entire airport ecosystem. The solution leverages next-generation technologies like Digital Twin, Cloud Computing, Computer Vision, AI/ML, video, and Data Analytics.

WAISL had identified and established a key partnership with Kloudspot using their IoT technology for this solution. More recently, WAISL partnered with AWS to further evolve this solution and take it to other airport and transport clients globally. This was launched by AWS via press releases and at their prestigious Re-invent in Las Vegas a few weeks ago. 

“At WAISL, we are setting a new benchmark for airports worldwide. We don’t just innovate; we transform the boundaries of what’s possible. In the digital age, transformative impact stems not from technology alone but from its bold, strategic application to complex operational challenges,” said Rishi Mehta, President & CEO of WAISL Ltd.

WAISL’s digital solution is designed to deliver significant business advantages for airports. It  delivers real-time insights and an automated plan of the day that seamlessly integrates with all systems, predicts potential disruptions, analyses trends, and continuously learns from post-operative analysis for performance optimisation.

“We want to clear the myth and quantify a real achievable business value and RoI to Airport Operators and CxOs who are in various stages of maturity with their APOC strategy. The WAISL digital APOC is one of the first to embrace Total Airport Management, Con-Ops, and IOT/AI/ML technology to drive end-to-end Digital Operations Transformation. This milestone underscores WAISL’s commitment to being a preferred digital transformation and innovation partner for airports and the larger aviation and transport industry worldwide,” said Preetham Kamesh, acting Global Chief Business Officer of WAISL Ltd.

The business value for airport operations by deploying the solution is derived by enhancing capacity with existing infrastructure, optimising non-aero revenue streams, and lowering costs through improved operational efficiency. The solution empowers airports to handle surges in demand with predictive and prescriptive analytics, ultimately delivering reductions in flight delays and boosting passenger satisfaction. It also provides a truly integrated experience that will fuel the next generation of airport operations, setting a new standard in the Australian aviation industry.

About WAISL

At WAISL, we design, implement and integrate technologies with a focus on operations and process efficiencies for airports, airlines, smart cities, energy and hospitality. Our solutions—spanning biometric systems, digital twins, integrated command and control centres, cyber  security/sustainability suites, predictive data-driven insights, etc. — work together seamlessly to deliver more innovative, efficient, and intuitive experiences, elevating business outcomes. 

WAISL is the primary solutions partner for Indira Gandhi International Airport, Delhi, Rajiv Gandhi International Airport, Hyderabad, Manohar International Airport, Goa, Bhogapuram International Airport, Kannur International Airport, and Kuwait International Airport. We manage and service 135+ million passengers and 80+ airlines, integrating and deploying 2000+ applications vendor-agnostically in highly complex technology-converging ecosystems. This excellence in managed services delivered by WAISL has enabled our partner airports to be rated amongst the best-in-class service providers by Skytrax and ACI awards.

Website: https://www.waisl.in

 

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Autodesk announces appointment of two new independent directors

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John Cahill and Ram Krishnan to join Board effective immediately

SAN FRANCISCO, Dec. 18, 2024 /PRNewswire/ — Autodesk, Inc. (NASDAQ: ADSK) today announced the appointment of two new independent directors to its Board of Directors. John Cahill, former Chairman and CEO of Kraft Foods, and Ram Krishnan, Executive Vice President and Chief Operating Officer of Emerson, will join the Autodesk Board as independent directors effective immediately. Their appointments follow a comprehensive search process led by the Corporate Governance and Nominating Committee and aided by a leading independent search firm. In addition, Lorrie Norrington has informed the Board of her intention not to stand for re-election at Autodesk’s 2025 Annual General Meeting.

“We are thrilled to welcome John and Ram to the Autodesk Board, both of whom have proven track records of leading large and complex organizations,” said Stacy J. Smith, Chairman of the Autodesk Board of Directors. “Their appointment enhances the breadth and depth of experience and expertise on the Board and reflects our unwavering commitment to continue providing effective oversight of Autodesk’s strategy, which is generating significant shareholder value.”

Mr. Smith continued, “John brings a track record of strong leadership, financial acumen, operational expertise, and value creation. As Chairman and CEO of Kraft Foods, he oversaw the merger of Kraft and Heinz to create one of the world’s largest food and beverage companies. John also served in a variety of leadership and financial roles at Pepsi Bottling Group, including as Chair and CEO, where he was instrumental in its separation from PepsiCo and the execution of its IPO.”

“Ram adds tremendous industry and technological expertise, as well as customer insight, which will be highly valuable to Autodesk as we continue to transition our business model and optimize our go-to-market strategy. As COO at Emerson, Ram has helped to lead its transformation into a leading industrial technology and software company, particularly in complex lifecycle automation, including overseeing the acquisition of National Instruments and a majority ownership stake in Aspen Technology. We look forward to partnering with Ram as the Board works to support Autodesk’s strategic efforts to create value for shareholders.”

“The appointments of John and Ram bring further top-tier leadership and global business experience to Autodesk at an important time in our journey,” said Andrew Anagnost, Autodesk President and CEO. “I look forward to working closely with them to benefit from their insights and guidance, as we continue building on our momentum and executing against our goals to drive growth, enhance margins, deliver robust free cash flow, and create value for shareholders.”

“I am honored to join the Autodesk Board of Directors,” said John Cahill. “Autodesk has a strong reputation of innovation and industry leadership, and I am excited to leverage my expertise and work with the rest of the Board to contribute to its strategic execution and profitable growth.”

“Autodesk’s leading technology, disciplined approach, and track record of success clearly demonstrate the company’s continued strength and momentum,” said Krishnan. “I look forward to joining the Board and leveraging my experience in support of Autodesk’s long-term success.”

The addition of these independent directors is part of Autodesk’s longstanding commitment to strong corporate governance. The Autodesk Board is comprised of an independent and engaged set of directors with diverse expertise and experience to effectively oversee the execution of Autodesk’s strategy to enhance shareholder value. With these appointments, the Autodesk Board has added five new independent directors in the last six years. Autodesk intends to reduce the size of the Board by its 2025 Annual General Meeting.

“It has been an honor and privilege to serve on the Board of this outstanding company during a period of transformational growth,” said Ms. Norrington. “I am confident that this Board will continue to work with Autodesk’s management team to oversee the company’s strategy to deliver long-term shareholder value, and I look forward to great progress in the months and years ahead.”

Mr. Smith said, “We greatly appreciate Lorrie’s extraordinary contributions to Autodesk over the years. Her deep technology and operational expertise have helped propel the company’s success and created tremendous shareholder value.  She has been instrumental in driving strong corporate governance.  On behalf of the full Board, I thank Lorrie, and wish her all the best in her future endeavors.”

About John Cahill

John Cahill previously served as Chairman and Chief Executive Officer of Kraft Foods Group from 2014 to 2015 and Chairman from 2012 to 2014, where he leveraged his deep global business and strategy experience, including in his oversight of the 2015 merger of H.J. Heinz Co. and Kraft Foods Group. He then assumed the role of Vice Chair of the Kraft Heinz Company, a role he has served in since 2015. Prior to joining Kraft Foods, Cahill was an Industrial Partner at Ripplewood Holdings LLC, a private equity firm, from 2008 to 2011, giving him a strong grounding in financial oversight and the perspective of an investor. He previously served in a variety of leadership positions at The Pepsi Bottling Group, Inc., including as CFO, COO, and most recently Chairman and CEO. In addition to the Kraft Heinz Company, Cahill currently serves as a director on the boards of American Airlines and Colgate-Palmolive. Cahill earned a Bachelor of Arts from Harvard University, and a Master of Business Administration from the Harvard Business School.

About Ram Krishnan

Ram Krishnan currently serves as Executive Vice President and Chief Operating Officer of Emerson, a global industrial technology and software leader. In this role, he oversees the business segments, global sales, supply chain, information technology, mergers and acquisitions, and strategy. He brings to Autodesk deep experience in managing a global industry leader’s evolution to support both inorganic and organic growth, having helped to lead Emerson’s transformation into a leading industrial technology company, including through the acquisition of National Instruments and a majority ownership stake in Aspen Technology. During his over 30-year tenure with Emerson, Krishnan developed extensive expertise in operational execution and strategy development, having served in a variety of roles including Group President of Final Control, Group President of Flow Solutions, and Vice President of Profit Planning and Perfect Execution, among others. Krishnan currently serves as a director on the board of Aspen Technology. Krishnan holds a bachelor’s degree in metallurgical engineering from the Indian Institute of Technology, a master’s degree in materials engineering from the Rensselaer Polytechnic Institute, and a master’s degree in business administration from Xavier University.

About Autodesk

The world’s designers, engineers, builders, and creators trust Autodesk to help them design and make anything. From the buildings we live and work in, to the cars we drive and the bridges we drive over. From the products we use and rely on, to the movies and games that inspire us. Autodesk’s Design and Make Platform unlocks the power of data to accelerate insights and automate processes, empowering our customers with the technology to create the world around us and deliver better outcomes for their business and the planet. For more information, visit autodesk.com or follow @autodesk. #MakeAnything

Autodesk is a registered trademark of Autodesk, Inc., and/or its subsidiaries and/or affiliates in the USA and/or other countries. All other brand names, product names or trademarks belong to their respective holders. Autodesk reserves the right to alter product and services offerings, and specifications and pricing at any time without notice, and is not responsible for typographical or graphical errors that may appear in this document.

Safe Harbor Statement

This press release contains forward-looking statements that involve risks and uncertainties, including quotations from management and directors, statements about generating shareholder value, goals, strategies, performance, results, board size, and all statements that are not historical facts. There are a significant number of factors that could cause actual results to differ materially from statements made in this press release, including: our strategy to develop and introduce new products and services and to move to platforms and capabilities, exposing us to risks such as limited customer acceptance (both new and existing customers), costs related to product defects, and large expenditures; global economic and political conditions, including changes in monetary and fiscal policy, foreign exchange headwinds, recessionary fears, supply chain disruptions, resulting inflationary pressures and hiring conditions; geopolitical tension and armed conflicts, and extreme weather events; costs and challenges associated with strategic acquisitions and investments; our ability to successfully implement and expand our transaction model; dependency on international revenue and operations, exposing us to significant international regulatory, economic, intellectual property, collections, currency exchange rate, taxation, political, and other risks, including risks related to the war against Ukraine launched by Russia and our exit from Russia and the current conflict between Israel and Hamas; inability to predict subscription renewal rates and their impact on our future revenue and operating results; existing and increased competition and rapidly evolving technological changes; fluctuation of our financial results, key metrics and other operating metrics; our transition from up front to annual billings for multi-year contracts; deriving a substantial portion of our net revenue from a small number of solutions, including our AutoCAD-based software products and collections; any failure to successfully execute and manage initiatives to realign or introduce new business and sales initiatives, including our new transaction model for Flex; net revenue, billings, earnings, cash flow, or new or existing subscriptions shortfalls; social and ethical issues relating to the use of artificial intelligence in our offerings; our ability to maintain security levels and service performance meeting the expectations of our customers, and the resources and costs required to avoid unanticipated downtime and prevent, detect and remediate performance degradation and security breaches; security incidents or other incidents compromising the integrity of our or our customers’ offerings, services, data, or intellectual property; reliance on third parties to provide us with a number of operational and technical services as well as software; our highly complex software, which may contain undetected errors, defects, or vulnerabilities; increasing regulatory focus on privacy issues and expanding laws; governmental export and import controls that could impair our ability to compete in international markets or subject us to liability if we violate the controls; protection of our intellectual property rights and intellectual property infringement claims from others; the government procurement process; fluctuations in currency exchange rates; our debt service obligations; and our investment portfolio consisting of a variety of investment vehicles that are subject to interest rate trends, market volatility, and other economic factors.

Further information on potential factors that could affect the financial results of Autodesk are included in Autodesk’s Form 10-K and subsequent Forms 10-Q, which are on file with the U.S. Securities and Exchange Commission. Autodesk disclaims any obligation to update the forward-looking statements provided to reflect events that occur or circumstances that exist after the date on which they were made.

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The Evolving Industrial Technology Landscape: Navigating Challenges and Opportunities

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The BGL Industrial Technology Market Update: December 2024

CLEVELAND, Dec. 18, 2024 /PRNewswire/ — The industrial technology landscape is undergoing a profound transformation driven by market, demographic, and business model changes. The pace of adoption of advanced digital solutions across a diverse range of end markets creates opportunities for market participants best able to adapt and for forward-looking investors positioned to capture value based on the evolving landscape, according to a new industry report released by the Industrial Technology investment banking team from Brown Gibbons Lang & Company (BGL).

The BGL Industrial Technology Market Update: December 2024.

Download and read the latest Industrial Technology Market Update—https://bit.ly/BGLIndustrialTechnologyMarketUpdate

Key focus areas include:

The diverse range of both macro and end market dynamics driving the adoption of digital solutionsThe continued reverberations of COVID and resulting supply chain disruptionsThe factors contributing to an environment that is ripe for a meaningful acceleration of industrial technology M&ARecent financing and M&A transactions reinforcing expectations of an uplift in activity

In addition, the industrial technology market report focuses on specific opportunities for both growth-oriented and private equity investors and provides a current perspective on both public and private market valuations.

BGL’s Industrial Technology investment banking team, led by Peter Finn, has extensive global transaction experience, valuable relationships, and knowledge across the industrial technology ecosystem, including automation, robotics, electronic components, industrial digitization, and advanced manufacturing.

About Brown Gibbons Lang & Company
Brown Gibbons Lang & Company (BGL) is a leading independent investment bank and financial advisory firm focused on the global middle market. The firm advises private and public corporations and private equity groups on mergers and acquisitions, capital marketsfinancial restructuringsbusiness valuations and opinions, and other strategic matters. BGL has investment banking offices in Boston, Chicago, Cleveland, Los Angeles, and New York, and real estate offices in Chicago, Cleveland, and San Antonio. The firm is also a founding member of REACH Cross-Border Mergers & Acquisitions, enabling BGL to service clients in more than 30 countries around the world. Securities transactions are conducted through Brown, Gibbons, Lang & Company Securities, LLC, an affiliate of Brown Gibbons Lang & Company LLC and a registered broker-dealer and member of FINRA and SIPC. For more information, please visit www.bglco.com

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