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Contact Center Technology Pioneer Michael Tessler Joins Glia’s Board of Directors

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Industry powerhouse to fuel business growth strategy

NEW YORK, Dec. 12, 2024 /PRNewswire/ — Glia, the leader in customer interaction technology, today announced that collaboration, contact center industry leader Michael Tessler has joined its board of directors to support and help guide the company’s strategic growth plan. 

Tessler brings over 20 years of proven success in growing and scaling technology businesses across the world. He is the co-founder and former CEO of BroadSoft where he led the company to become the global market leader in cloud communications. Under his leadership, the organization grew to over 2,000 employees, serving customers in over 80 countries. By prioritizing the needs of service provider partners and their end customers, Tessler positioned BroadSoft as the preferred cloud provider for the largest and most successful service providers worldwide – ultimately leading to the company’s acquisition by Cisco in 2018. Tessler is currently co-founder and managing partner at True North Advisory, a firm that helps scale customer experience-oriented businesses.

“When I first learned about Glia’s platform and innovation strategy, I knew it was different, and I wanted to be a part of it. The company is disrupting contact center tech, offering a much easier, efficient, and modern way of serving customers digitally and over the phone,” said Tessler. “I’m energized to jump in and provide guidance, connections, and whatever I can to help Glia redefine customer interactions in the AI era.”

“We are delighted to welcome Mike to the Glia team,” said Dan Michaeli, CEO and co-founder of Glia. “With decades of proven success guiding companies through all stages, he brings invaluable perspective and expertise to our board. He deeply understands this market and our buyers; we’re looking forward to working together on our next phase of growth.”

About Glia

Glia is the leader and pioneer of Unified Interaction Management—redefining how companies interact with their customers. The Glia Interaction Platform unifies voice, digital customer service, and AI with a unique ChannelLess® architecture that eliminates data silos, dropped context, and frustration for customers and representatives. With Glia, companies can easily shift volume between channels, and customer connections can evolve naturally. Glia helps its customers harness the power of customer interactions to drive efficiency, loyalty, and revenue.

Glia has partnered with over 500 insurance companies, banks, credit unions, and other financial institutions worldwide to improve the customer experience and drive business results. Named a Deloitte Technology Fast 500™ company for a fifth year in a row and a Great Place to Work (with a 97% employee satisfaction rating), the company has raised over $150 million in funding from top investors and was recently valued at over $1 Billion. Learn more at glia.com.

View original content to download multimedia:https://www.prnewswire.com/news-releases/contact-center-technology-pioneer-michael-tessler-joins-glias-board-of-directors-302329713.html

SOURCE Glia

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Best Pokémon GO Hack 2025: Spoofing with MocPOGO, Save 50% OFF on Holiday Sale!

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NEW YORK, Dec. 12, 2024 /PRNewswire/ — The holiday season is here, and Pokémon GO Trainers have more reasons to celebrate! MocPOGO’s awesome GPS location-changing tool has many superfly amazing discounts to help you make the most of in-game events. With this exclusive deals up to 85% OFF, you can catch rare Pokémon, join global events, and enjoy Pokémon GO like never before—all from the comfort of your home.

What is MocPOGO?

MocPOGO is a powerful GPS location changer designed specifically for iOS and Android devices. It’s the perfect tool for Pokémon GO trainers who want to spoof location on iPhone, participate in global events, and catch region-specific Pokémon without leaving home.

Here’s what makes MocPOGO an amazing tool to have: 

No Jailbreak or Root: Use it easily on iPhone and Android without any complicated setup.Supports Latest Systems: Works perfectly with iOS 18 and Android 15, ensuring compatibility with the newest devices, or just spoofing with PC.Cooldown Timer: Prevents soft bans by managing in-game cooldowns.Error 12 Fixed: Solves the notorious Pokémon GO Error 12 issue.Custom Speeds: Adjust walking speeds between 3 km/h and 100 km/h.Multi-mode to Spoof: Teleport, two-spot, and multi-spot to change location.Joystick 360° Movement: Move your avatar smoothly in any direction for easy in-game navigation.

Save Big on Holiday Sales, Buy One Get Three Free

MocPOGO holiday Sale is Here! From December 12 to January 19, enjoy a fantastic 25% OFF to make your Pokémon GO adventures even better! Plus, as a special bonus, when you purchase MocPOGO for iOS App, you’ll also get the Android app, Mac, and Windows versions for FREE! 

What’s More, Time-limited Sales to Grab Below:

50% OFF: December 24 to 29, perfect for Pokémon GO Hatch Day on December 29.40% OFF: December 13 to 15, ideal for Raid Day on December 14.30% OFF: January 10 to 12 and January 17 to 19, aligning with Raid Day on January 11 and Shadow Raid Day on January 19.

Here is more details: https://mocpogo.com/pokemon-go-event/ 

How to Hack Pokemon GO Location in 3 Easy Steps

Getting started with MocPOGO is simple. Follow these steps to start your journey:

Download and Install: Visit the MocPOGO official website and download the app for your device.Connect Your Device: Use a USB cable or Wi-Fi to link your phone to your computer.Choose a Location: Open the app, enter your desired location, and click the ‘Teleport’ button to start exploring.

About MocPOGO 

MocPOGO is a trusted GPS location hacking app for iOS and Android, perfect for Pokémon GO players and more. It allows instant teleportation, simulates GPS movements, and works without jailbreak. It’s user-friendly and widely loved by customers for its reliability. MocPOGO ensures safe,secure, and exciting virtual exploration across the globe without any physical movement.

LEARN MORE:

https://mocpogo.com/ 

https://mocpogo.com/pokemon-go-event/ 

https://www.youtube.com/@MocPOGO/videos 

This release was issued through Send2Press® on behalf of the news source. For more information, visit Send2Press Newswire at https://www.send2press.com/.

View original content to download multimedia:https://www.prnewswire.com/news-releases/best-pokemon-go-hack-2025-spoofing-with-mocpogo-save-50-off-on-holiday-sale-302329816.html

SOURCE MocPOGO Studio

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TROY Group Responds to Rising Check Fraud with Proven Security Solutions

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With The Wall Street Journal reporting on the rise in check fraud, TROY responds with proven security solutions including tamper resistant TROY MICR Toner Secure™

WHEELING, W.Va., Dec. 12, 2024 /PRNewswire-PRWeb/ — A recent article in the Wall Street Journal spotlighted an alarming surge in check fraud, revealing a nearly 400% increase in such crimes last year as criminals exploit vulnerabilities in the U.S. banking system. The article outlined the strong usage of checks by consumers, businesses, and government agencies alike in the U.S. despite this surge, with a quote from Point Predictive’s Chief Fraud Strategist Frank McKenna stating, “You’ll never get rid of checks.”

“For nearly 20 years, MICR Toner Secure™ has served as a dependable solution in protecting businesses against check fraud. That legacy is built on trust, innovation, and a deep understanding of our customers’ security needs,” Michael Riley, President of TROY Group added.

TROY Group, a trusted leader in secure document solutions, offers a pro- ven defense against these growing threats with MICR Toner Secure™, the only Magnetic Ink Character Recognition (MICR) toner on the market that bleeds red when tampered with. This innovative technology, combined with TROY’s suite of secure solutions, provides an essential safeguard for financial institutions and businesses relying on paper checks.

The rise of check fraud, fueled by tactics like check washing and systemic vulnerabilities in the U.S. banking system, represents a significant threat to financial institutions and businesses. Criminals are increasingly targeting paper checks, altering them with household chemicals to withdraw funds before banks can identify foul play.

Tips on bank vulnerabilities and fraud are now spreading through social media apps like Telegram, Facebook, & TikTok. Recently, Chase Bank was targeted through their ATM kiosks, with criminals depositing large checks and withdrawing the money before the check cleared, a scam that became popular on social media as the “infinite money glitch.”

A Critical Line of Defense Against Check Fraud

At the core of the solution to this problem lies TROY MICR Toner Secure™, the only Magnetic Ink Character Recognition (MICR) toner on the market that bleeds red when tampered with, making it instantly evident that a check has been compromised.

Unlike other security measures, the tamper-evident technology of MICR Toner Secure™ offers a physical, immediate response to unauthorized alterations. This feature not only deters fraud but also enables businesses and financial institutions to quickly identify tampered documents.

2025 marks 20 years since the release of MICR Toner Secure™, making it one of the most trusted and long-running check fraud security tools existing globally.

Comprehensive Solutions Beyond Check Security

While check fraud garners significant attention, the broader risks attached to document security in industries such as healthcare and finance also demand robust solutions. TROY Group addresses these challenges through innovations like SecureDocs Sentry and SecureRx:

SecureDocs Sentry empowers businesses to secure sensitive documents with customizable security features that prevent duplication, unauthorized alterations, or distribution. It’s an essential tool for companies aiming to protect confidential financial data, tax records, business contracts, and more.
SecureRx focuses on the healthcare sector, delivering advanced security features to prevent prescription fraud. By protecting medical documents from tampering and ensuring compliance with regulatory requirements, SecureRx safeguards both providers and patients.

Together, these solutions strengthen TROY Group’s role as a leader in the fight against fraud across multiple industries and organizations.

A Legacy of Trust and Innovation

“For nearly 20 years, MICR Toner Secure™ has served as a dependable solution in protecting businesses against check fraud. That legacy is built on trust, innovation, and a deep understanding of our customers’ security needs,” Michael Riley, President of TROY Group added. “From securing paper checks to safeguarding sensitive documents, TROY remains a committed partner in fraud prevention.”

With check fraud exploiting gaps in the U.S. banking system and endangering consumers, businesses, and institutions alike, solutions that provide immediate detection and tamper-resistant safeguards are critical. TROY Group’s innovative technologies—including its flagship MICR Toner Secure™—stand as a resolute defense in an evolving threat landscape.

For more information on how TROY’s secure printing and document protection solutions can support your business, visit http://www.troygroup.com.

About TROY Group, Inc.

TROY Group, Inc. is a leading provider of secure on-demand printing solutions for businesses worldwide. With a commitment to innovation and excellence, TROY delivers cutting-edge printing technologies that enable organizations to enhance financial security, streamline operations, and achieve their printing objectives with confidence.

Media Contact

Nathan Cross, TROY Group, (304) 907-1938, ncross@troygroup.com, https://www.troygroup.com/

View original content to download multimedia:https://www.prweb.com/releases/troy-group-responds-to-rising-check-fraud-with-proven-security-solutions-302329978.html

SOURCE TROY Group

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The Eduventures® 2024 Student Sentiment Trend Report Reveals Five Insights Into How Higher Ed Must Adapt to Recruit Generation Alpha

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New Research Pinpoints Unique Preferences and Behaviors of Today’s New Generation of High School Students and the Most Effective Strategies to Recruit and Engage Them

BOSTON, Dec. 12, 2024 /PRNewswire-PRWeb/ — Encoura, an industry-leading educational technology and research organization, announced today the publication of the Eduventures 2024 Student Sentiment Trend Report. The annual report provides firsthand insights on student perceptions about college and university marketing and communication – as well as students’ college search behaviors – to empower higher education enrollment and marketing officers with more effective engagement strategies. This year’s release highlights a new student focus: Generation Alpha (Gen Alpha).

“This year’s Student Sentiment Research™ empowers enrollment and marketing leaders with specific steps they can take to most successfully connect with Gen Alpha.”

As students born in 2010 have now entered high school, colleges and universities must prepare to recruit this emerging generation to not fall behind, especially in the wake of the demographic cliff. How should institutions needing to adapt to recruiting and engaging multiple generations strategically use their time and resources? Which channels and content effectively appeal to students from this next generation?

This year’s Eduventures Student Sentiment Trend Report highlights key differences between Generation Z and Generation Alpha, and foreshadows how the shift to Gen Alpha entering the college search process will impact recruitment efforts over the foreseeable future. It also outlines specific strategies institutions can take to adapt to changing student search behaviors and ensure continued engagement in a highly competitive market based on key insights about today’s new high school students.

Key research insights for recruiting Gen Alpha include:
1. Ease of access to information is critical amid declining student patience.
2. Digital search is becoming more interactive.
3. Social platforms are no longer a supplemental recruitment channel.
4. It is time to rethink the top-of-funnel channel strategy to reach a broader market.
5. Relevant content matters more than the right cadence.

“With Gen Alpha now in high school, coinciding with significant changes in the enrollment landscape, it’s essential for colleges and universities to pivot their recruitment approaches for these students. This year’s Student Sentiment Research™ empowers enrollment and marketing leaders with specific steps they can take to most successfully connect with Gen Alpha,” said Johanna Trovato, Eduventures Principal Analyst and primary author of this study.

Gen Alpha has officially started high school, opening up the two-way conversation that is today’s college search. It’s a crucial time for colleges and universities to get to know what makes these students unique and how to best support them from search through enrollment. Continuing with the same recruitment tactics that have been used for Gen Z is sure to weaken institutions’ effectiveness. This report provides insight into the future of higher education recruitment to equip institutions with the strategies needed to achieve their enrollment goals with a new generation.

About Encoura, LLC
Encoura® is an educational data science and research organization serving over 2,000 member institutions comprising public and private colleges and universities across the nation. Since 1972, Encoura has been a leading provider of data science, technology, and programs serving students, high school educators, colleges, and universities with offices in Austin, TX and Boston, MA. These solutions represent the link between students making important life decisions and those providing the resources and information students need to succeed in their postsecondary educations and careers. For more information, visit https://encoura.org.

Members of the media who would like to speak to the author of this report or obtain a copy of the report can contact Todd Boullion at toddb@encoura.org.

Media Contact

Todd Boullion, Encoura, 512-750-2634, toddb@encoura.org, encoura.org 

Brittany Leiva, Encoura, 512-766-2899, brittany.leiva@encoura.org, encoura.org 

View original content:https://www.prweb.com/releases/the-eduventures-2024-student-sentiment-trend-report-reveals-five-insights-into-how-higher-ed-must-adapt-to-recruit-generation-alpha-302329965.html

SOURCE Encoura

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