Connect with us

Technology

Godrej Capital launches Generative AI to enhance insights-driven customer engagements

Published

on

GenAI use in customer engagements: 100% of customer interactions, including calls and emails, are analyzed to provide actionable insights, driving improvements in service quality and responsiveness.Godrej Capital’s AI/ML-driven credit risk management accelerator will soon analyse real-time data from bank statements and credit bureaus, improving decision-making and risk assessment.SAKSHAM-GenAI/ML Platform to Launch Soon: A novel platform that offers a unified solution for identifying the journey accelerators and suitable GenAI models, focusing on integration, efficiency, security, and advanced AI/ML model deployment.

MUMBAI, India, Dec. 3, 2024 /PRNewswire/ — Godrej Capital, the financial services arm of Godrej Industries Group, has become one of the early adopters of Generative AI (GenAI), in the NBFC space with the launch of various Generative AI solutions, now live.

One of the standout applications of GenAI at Godrej Capital is its role in transforming customer interactions through comprehensive AI-driven quality checks. By analyzing 100% of customer calls and email engagements, Godrej Capital enables its decision-makers to extract actionable insights that drive continuous service enhancements. This in-depth analysis streamlines workflows and reduces the manual time required to review interactions, resulting in a seamless, highly personalized experience for customers while also saving on operational costs.

In addition, Godrej Capital’s use of GenAI extends to its 100% analysis of Net Promoter Score (NPS) feedback. By assessing all NPS data, the company proactively identifies trends in customer satisfaction, allowing it to swiftly adapt to changing needs. This responsiveness is both customer-focused and efficient, as it enables Godrej Capital to address customer demands in real-time without incurring the traditional resource-intensive processes typically involved. An upcoming development in Godrej Capital’s AI-powered customer service initiative will soon offer a 360-degree view of each customer, integrating loan information, communication across channels, NPS data, and service request history. This feature will provide a holistic understanding of customer needs, enabling more responsive and effective service.

Another noteworthy implementation slated to go live is the AI/ML-driven credit risk assessment system combined with Gen AI that analyzes real-time data from credit bureaus, and soon from bank statements, to combine with applicant profiles. This allows for comprehensive assessments of creditworthiness and early identification of potential risks, enhancing the company’s risk management and decision-making capabilities.

The company is also gearing up to launch ‘Godrej Capital SAKSHAM-AI/ML’, a robust enterprise platform that offers a unified solution for implementing GenAI and ML capabilities, focusing on integration, security, efficiency, and advanced AI model deployment. It is a scalable model architecture that adapts to evolving trends, ultimately optimizing performance. This centralized platform will provide the flexibility of using multiple LLMs through a single platform for all GenAI capabilities, simplifying access and management. It ensures precise control and security of sensitive information, with efficient management for GenAI-driven applications.

Mrs. Jyothirlatha, Chief Technology Officer, Godrej Capital, said “As a tech-forward company, Godrej Capital is committed to harnessing AI responsibly and ethically, particularly in the evolving financial services landscape. Recognizing the challenges within the NBFC ecosystem and MSME space, we saw an opportunity to leverage AI to improve critical processes like customer service, credit risk assessment and loan disbursement, delivering faster, more reliable services. AI also allows us to offer personalized interactions, meeting individual customer needs more effectively. This integration not only accelerates our operations but also underscores our dedication to providing responsible, secure, and innovative financial solutions.”

There are several other GenAI initiatives in progress, for productivity enhancements. The company is working on developing multilingual capabilities for internal training videos, allowing employees to receive training in their preferred language. In the next few months, Godrej Capital systems will also offer multi-lingual content services to customers.

While Generative AI may not be a solution for every challenge, its groundbreaking impact shines through when combined with machine learning and other automation tools. This powerful synergy is accelerating process efficiencies and elevating customer experiences to new heights. By ensuring that these innovations are deployed responsibly and with top-tier data protection, Godrej Capital intends to accelerate efficiency and strengthen customer trust.

About Godrej Capital

Godrej Capital is the financial services arm of the Godrej Industries Group and the holding company for Godrej Housing Finance & Godrej Finance. With a digital-first approach and a keen focus on customer-centric product innovation, Godrej Capital offers loans for housing, such as Home Loans and Plot Loans, and secured and unsecured loans for businesses, such as Loan Against Property, Udyog Loan Against Property, and Business Loans. It is positioned to diversify into other customer segments and products. The company is focused on building a long-term, sustainable retail financial services business in India, anchored on the Godrej Industries Group’s 127-year legacy of trust and excellence. Godrej Capital focuses on learning and development across its employee base and is committed to diversity, equity, and inclusion as a guiding principle. Godrej Capital was recognized as one of India’s Top 50 Best Workplaces in BFSI for 2023 and as one of India’s Great Mid-Size Workplaces for 2023. Additionally, it was named the Best Organization for Women by The Economic Times for both 2022 and 2023, and the Best Workplace for Women by Great Place to Work® in both 2022 and 2023.

Godrej Capital currently has its footprint across Mumbai, Bangalore, Delhi, Pune, Ahmedabad, Surat, Indore, Chennai, Hyderabad, Jaipur, Chandigarh, Alwar, Aurangabad, Baroda, Coimbatore, Jalandhar, Jodhpur, Kanchipuram, Mangalore, Salem, Ludhiana, Mysore, Nagpur, Nashik, Rajkot, Udaipur, Vapi, Vijayawada, Rangareddy, Vishakhapatnam, Thane, Lucknow, Panipat, Kanpur, Raipur, Kolhapur, Rajahmundry, Warangal, Hubli, Cochin, Hosur and Madurai.

Logo: https://mma.prnewswire.com/media/1797794/4790793/Godrej_Capital_Logo.jpg 

 

View original content:https://www.prnewswire.com/in/news-releases/godrej-capital-launches-generative-ai-to-enhance-insights-driven-customer-engagements-302320471.html

Continue Reading
Click to comment

Leave a Reply

Your email address will not be published. Required fields are marked *

Technology

Haivision to Announce Results for the Fourth Quarter and Full Year Ended October 31, 2024

Published

on

By

MONTREAL, Dec. 26, 2024 /PRNewswire/ – Haivision Systems Inc. (“Haivision”) (TSX: HAI), a leading global provider of mission critical, real-time video networking and visual collaboration solutions, plans to announce financial results for its fourth quarter and full year ended October 31, 2024 after markets close on Wednesday, January 15, 2025. 

Haivision’s management team will host a conference call to discuss fourth quarter and full year results at 5:15 p.m. ET on Wednesday January 15, 2025. 

To register for this conference call, please use this link:  https://registrations.events/direct/Q4I334142.  After registering, a confirmation will be sent through email, including dial in details and unique conference call codes for entry. Registration is open through the live call, to ensure you are connected for the full call we suggest registering a day in advance or at minimum 10 minutes before the start of the call. Alternatively, you can access the webcast through this link  https://events.q4inc.com/attendee/867568591.

A replay of the Conference Call will be available approximately two hours following the completion of the call.  The same registration link will be live for participants to receive a unique access code and dial-in number to listen to the playback.

About Haivision

Haivision is a leading global provider of mission-critical, real-time networking and visual collaboration solutions. Our connected cloud and intelligent edge technologies enable organizations to engage audiences, enhance collaboration, and support decision making. We provide high quality, low latency, secure, and reliable live video at a global scale. Haivision open sourced its award-winning SRT low latency video streaming protocol and founded the SRT Alliance to support its adoption. Awarded an Emmy® for Technology and Engineering from the National Academy of Television Arts and Sciences, Haivision continues to fuel the future of IP video transformation. Founded in 2004, Haivision is headquartered in Montreal and Chicago with offices, sales, and support located throughout the Americas, Europe, and Asia. To learn more, visit Haivision www.haivision.com

View original content to download multimedia:https://www.prnewswire.com/news-releases/haivision-to-announce-results-for-the-fourth-quarter-and-full-year-ended-october-31-2024-302339128.html

SOURCE Haivision Systems Inc.

Continue Reading

Technology

365 Retail Markets Strengthens Leadership Team with Key Hires

Published

on

By

Announcement Comes as Two Long-Time Executives Retire

TROY, Mich., Dec. 26, 2024 /PRNewswire/ — 365 Retail Markets, the global leader in unattended retail technologies, today announced the appointment of Anton Rakushkin as Chief Technology Officer and Bill Reidy as VP of Sales for North America. These strategic hires come as two long-time leaders, Joe Rogan and John Chidiac, retire after years of dedicated service to the company.

365 Retail Markets announces the appointment of Anton Rakushkin as CTO and Bill Reidy as VP of Sales- North America.

Rakushkin comes to 365 with twenty years of experience in retail technology including time with Streamware Corporation and Crane Connectivity Solutions. He holds impressive accomplishments in the areas of vending management, including the architecture of Vendmax, an extensively used VMS system across the industry. His achievements also include innovations around data exchange and tools for operator success such as industry-first pre-kit and dynamic scheduling features. Rakushkin has had notable success working closely with both customers and other solution providers to create widely adopted industry standards.

“I am excited to bring my experience to the world-class team at 365 and look forward to elevating their impressive accomplishments across the industry as well as extending that success to more opportunities. By understanding customer needs and providing solutions that will drive the industry forward, we will accomplish great things,” said Rakushkin.

Reidy joins 365 Retail Markets with over thirty years of experience in sales leadership and executive management. Throughout his career, he has successfully developed and grown businesses across various verticals and industries. Reidy has cultivated a deep understanding of the SaaS industry by advancing through prominent firms, including well-known players in the automotive technology space, such as KPA, Netsertive, and DealerMatch. During his time at vAuto, he designed highly effective sales and operations management processes and built a renowned national sales team.

When asked about his optimism around 365’s growth potential, Reidy noted, “I’m fortunate to be joining a well-established team at 365 Retail Markets, and I believe that through coaching and establishing the right processes, we can expand our opportunities immensely. I am looking forward to elevating the reach and success of this organization through the help of a world-class sales team.”

Joe Hessling, CEO at 365 Retail Markets, expressed his excitement about the leadership additions. “Bringing experts like Anton and Bill onto the team is essential to keep up with the intense growth we are seeing in our unattended retail business. We have heard for years that the market is tired of the lack of investment by the legacy VMS providers and the lack of consumer-focused features from the me-too payment terminal providers.  Anton and Bill will be focused on being sure 365 remains the global leader for decades to come.”

Joe Rogan retires after 10 years with 365. While currently serving as Chief Strategy Officer, he has previously served as Chief Financial Officer and an early advisor and Board Member helping define nearly every successful initiative in the company’s history.  Joe will be missed greatly by his industry colleagues and friends at 365 but will remain in an advisory role in his retirement.

John Chidiac’s decade of service to 365 comes with many accomplishments in roles as Chief Operating Officer and later as President of International, spearheading international growth. His dedication to 365 has positioned the long-term success internationally and his relationships with many in the industry has gained him immense respect among his peers and colleagues.

Hessling acknowledged their contributions, stating, “I would like to thank both Joe and John for helping me turn 365 into what it is today.  Taking the leap to join over 10 years ago was a risk neither had to take and their impact on 365, me, and the industry has been something that most don’t ever get the chance to do in their careers.  I will miss working with them both but am happy for them in their next stage of life.”

Both retirements are effective December 31, 2024 and 365 Retail Markets thanks both individuals for their incredible dedication and commitment to the organization and industry.

CONTACT:       
Navreet Gill
VP of Marketing & Communications, 365 Retail Markets
navreet.gill@365smartshop.com

About 365 Retail Markets
365 Retail Markets is the global leader in unattended retail technology. Founded in 2008, 365 provides a full suite of best-in-class, self-service technologies for food service operators including end-to-end integrated SaaS software, payment processing and point of-sale hardware. Today, the company’s technology solutions autonomously power food retail spaces at corporate offices, manufacturing and distribution facilities, hospitality settings and more, in order to provide compelling foodservice options for consumers. 365’s technology solutions include a growing suite of frictionless smart stores, micro markets, vending, catering, and dining point-of-sale options to meet the expanding needs of its customers. 365 continuously pioneers innovation in the industry with superior technology, strategic partnerships and ultimate flexibility in customization and branding.  

For more information about 365 Retail Markets, visit www.365retailmarkets.com and connect on Facebook, Twitter, YouTube, and LinkedIn.

View original content to download multimedia:https://www.prnewswire.com/news-releases/365-retail-markets-strengthens-leadership-team-with-key-hires-302339366.html

SOURCE 365 Retail Markets, LLC

Continue Reading

Technology

The Inner Circle acknowledges, Tane Remington as a Pinnacle Professional Member

Published

on

By

LIVERMORE, Calif., Dec. 26, 2024 /PRNewswire/ — Prominently featured in The Inner Circle, Tane Remington is acknowledged as a Pinnacle Professional Member Inner Circle of Excellence for her contributions at the Forefront of Innovation in Physics & Engineering.               

Dr. Tane Remington, a trailblazer in the fields of physics, engineering, and materials science, continues to drive forward technological innovation as the co-founder and Chief Scientific Officer of Maelstrom Water Technologies. With a profound commitment to advancing environmental sustainability through cutting-edge research and development, Dr. Remington has established herself as a visionary leader in the industry.

Dr. Remington’s journey into the realm of scientific discovery began with a Bachelor of Science in Engineering, laying a solid foundation for her academic pursuits at Swarthmore College. At the University of California, San Diego. Here, she earned a Master of Science in Materials Science and Engineering, followed by a PhD in Mechanical and Aerospace Engineering, completing her education in 2015. Her academic achievements underscore her deep expertise and dedication to pushing the boundaries of scientific exploration.

Throughout her illustrious career spanning over a decade, Dr. Remington has amassed multiple pending patents and has actively contributed to pioneering research initiatives. Her seminal works, including groundbreaking articles on Numerical Simulations of Laboratory-Scale Hypervelocity-Impact Experiments for Asteroid-Deflection Code Validation and Deformation and failure in extreme regimes by high-energy pulsed lasers, highlight her pivotal role in advancing the frontiers of science and technology.

An active member of the American Physical Society, Dr. Remington remains committed to fostering collaborative partnerships and driving impactful change within her field. Her contributions have not only garnered acclaim but have also set new standards for innovation and excellence in physics and engineering.

Beyond her professional achievements, Dr. Remington attributes much of her success to the support of her family and peers, expressing gratitude to “all the dreamers” who have inspired and motivated her throughout her journey.

Looking ahead, Dr. Remington envisions a future marked by continued growth and success in her pursuit of environmental sustainability through technological advancement. Her unwavering commitment to innovation and scientific inquiry positions her as a catalyst for positive change in the global landscape of physics and engineering.

Contact: Katherine Green, 516-825-5634, editorialteam@continentalwhoswho.com

View original content to download multimedia:https://www.prnewswire.com/news-releases/the-inner-circle-acknowledges-tane-remington-as-a-pinnacle-professional-member-302339362.html

SOURCE The Inner Circle

Continue Reading

Trending