Technology
OnviSource and TForge Form Joint Venture to Transform Contact Centers into Intelligent Contact Centers Using AI-Driven Analytics, Automation and Communications Solutions
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5 hours agoon
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OnviSource and TForge have announced a joint venture aimed at transforming contact centers through AI-driven analytics and automation. Their solutions focus on enhancing communication efficiency, workforce performance, customer satisfaction, and business productivity, offering real-time insights and automation to improve operational outcomes. The partnership is set to revolutionize contact center operations, empowering clients to boost productivity, reduce costs, and gain a competitive edge.
DALLAS, Nov. 21, 2024 /PRNewswire-PRWeb/ — OnviSource, a leading provider of Intelligent Transformation solutions with innovative AI-driven analytics and automation capabilities, announced today its joint venture and strategic partnership with TForge, a premier provider of performance-enhancing technology and conversational AI for contact centers, serving almost 400 clients and over 35,000 agents. The joint venture will continue to operate globally under the OnviSource and TForge logos, which serve as its primary brand and identification.
The joint venture is set to revolutionize the contact center and enterprise landscape, focusing on the four most impactful areas: communication efficiency, workforce performance, customer satisfaction, and business productivity. Its solutions are powered by applied Artificial Wisdom beyond conventional AI and are designed to transform contact centers into intelligent enterprises, empowering them to achieve excellence in each area and paving the way for a more efficient, cost-effective, and productive future.
The joint venture’s intelligently automated and unified communications solution delivers a critical objective for call centers: first call connection to the right contact. The solution provides the most efficient connectivity between the workforce and customers, increases the effective connection rate, establishes connections through the best-optimized routes and points of termination, and reaches the contact most suitable for the intended interactions.
TForge and OnviSource solutions offer unparalleled intelligent automation capabilities using OnviSource’s OmVista™, a suite of generative AI-driven products powered by automation and designed to deliver actionable knowledge, deeper insights, and applied artificial wisdom enriched with human qualities and wisdom. These products empower contact centers and enterprises to accelerate workforce performance, customer satisfaction, business productivity, and communication efficiency. Their benefits include multi-source analytics and meta-analytics seamlessly integrated with front and back-office third-party systems, enterprise-wide process automation, operational analytics, Customer Lifetime Value (CLV) Management beyond customer experience management, and ROI-based cost reduction benefits.
Contact centers and enterprises are transformed into intelligent organizations in three key ways. First, by obtaining real-time and holistic views of their operation and agent performance. Next, by identifying trends that impact their revenues and profitability, understanding customer sentiment and loyalty, and preventing customer churn while creating upsell opportunities. And third, by automating processes to eliminate costly manual work, errors, and delays.
“We are excited about our partnership with OnviSource, which is set to revolutionize the conventional operation of call centers and enterprises,” declared TForge’s Chief Executive Officer Francois Van Der Merwe. “This partnership will propel our customers ahead of their competitors. Our clients will have immediate access to all performance data metrics in their complete operations, the capability to make real-time data-driven decisions, and the power to automate actions for optimal efficiency.”
By using AI-driven solutions to analyze massive amounts of valuable data generated daily and applying intelligent automation, organizations can significantly increase the efficiency and success rate of their inbound customer service, outbound sales and marketing campaigns, debt collection efforts, and revenue management. They stand to gain valuable insights that transform and boost productivity throughout the contact center, drive strategic business outcomes, improve customer experience, and empower agents.
“Intelligent call centers and enterprises will operate entirely different from conventional organizations,” noted Ray Naeini, CEO and Chairman at OnviSource. “They will use the integrated power of AI, analytics, and automation to interconnect, unify, and optimize the performance of their communications, workforce, customer interactions, and business processes while significantly reducing operating expenses.”
The joint venture initially operates in North America, South Africa, the continent of Africa, and the UAE and will extend its business to other regions.
About TForge
TForge is a leading performance-enhancing contact centre technology and conversational AI provider, serving over 400 contact centre clients with over 35,000 agents. For our customers, the conversations they have with their clients are central to their success. The better the quality of these client conversations, the more profit our customers will make, and the better they will differentiate themselves from their competitors. Our mission, therefore, is to empower our customers to have the Perfect Conversation every time they communicate with their clients, where every call ends with the desired win and a loyal client with a smile on their face.
Our vision for the Perfect Conversation is at the core of a relentless pursuit of innovation. Having the Perfect Conversation goes far beyond the scope of our omnichannel systems and dialers. The Perfect Conversation depends heavily on using real-time data to craft the most impactful words the agent should use in real-time, to use an optimal tone of voice for each given call, and to use the client’s preferred channel at the best time of day. This is where our AI DataSense products, OnviSource, and conversational AI technology provide our customers with a competitive edge, moving them ever closer to the Perfect Conversation. Communication tech, like omnichannel systems, is no longer a key driver for success; having the Perfect Conversation is the only guarantee.
About OnviSource
OnviSource is a global innovator delivering intelligent transformation for contact centers and enterprises through the power of applied artificial wisdom. We enable organizations to achieve excellence in the three most impactful areas of any business – workforce performance, customer loyalty, and business productivity. Our AI-driven analytics and automation solutions provide actionable knowledge, deeper insights, and applied artificial wisdom enriched with human qualities and wisdom. OnviSource solutions connect, unify, analyze, and automate contact center and enterprise data and processes to bring together a holistic view of the business and operation for improved CX and overall customer lifetime value, enhanced employee performance and engagement, and increased business productivity. All tailored to fit customers’ business: functionally, operationally, financially, and emotionally.
Media Contact
Heather Turbeville, VP of Marketing, OnviSource, 1 469.241.9200, heather.turbeville@onvisource.com, https://www.onvisource.com/
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SOURCE OnviSource
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Spinal Simplicity Ranked the 190th Fastest-Growing Company in North America on the 2024 Deloitte Technology Fast 500™
Published
59 minutes agoon
November 21, 2024By
Spinal Simplicity has been ranked 190th on the 2024 Deloitte Technology Fast 500™, recognizing its 617% revenue growth from 2020 to 2023. This success is driven by the widespread adoption of its Minuteman Interspinous Fusion Device and the launch of its Sacroiliac Fusion product line, including Liberty SI, Hero SI, and Patriot SI. The company continues to innovate with over 150 global patents, improving patient outcomes and quality of life.
OVERLAND PARK, Kan., Nov. 21, 2024 /PRNewswire-PRWeb/ — Attributes 617% Revenue Growth to increased adoption of its Flagship Interspinous Fusion Device, Minuteman, and new Sacroiliac Fusion product line Liberty SI, Hero SI, and Patriot SI
Overland Park, KS, November 21, 2024 — Spinal Simplicity today announced it ranked 190 on the Deloitte Technology Fast 500™, a ranking of the 500 fastest-growing technology, media, telecommunications, life sciences, fintech, and energy tech companies in North America, now in its 30th year. Spinal Simplicity grew 617% during this period from 2020-2023.
Spinal Simplicity’s chief executive officer, Todd Moseley, credits Minuteman adoption, the Flagship Interspinous Fusion Device, and their new Sacroiliac Fusion products, Liberty SI, Hero SI, and Patriot SI, with the company’s 617% revenue growth. He said, “It’s an incredible honor to be recognized as one of the Fastest Growing Companies in North America by Deloitte. Since 2020, Minuteman has seen substantial market penetration utilized by both Surgeon and Interventional Pain Physicians. Our growth was further accelerated by the launch of our novel Sacroiliac Fusion product line launched in 2023.”
Overall, 2024 Technology Fast 500 companies achieved revenue growth ranging from 201% to 153,625% over the three-year time frame, with an average growth rate of 1,981% and a median growth rate of 460%.
About the 2024 Deloitte Technology Fast 500
Now in its 30th year, the Deloitte Technology Fast 500 provides a ranking of the fastest-growing technology, media, telecommunications, life sciences, fintech, and energy tech companies — both public and private — in North America. Technology Fast 500 award winners are selected based on percentage fiscal year revenue growth from 2020 to 2023.
In order to be eligible for Technology Fast 500 recognition, companies must own proprietary intellectual property or technology that is sold to customers in products that contribute to a majority of the company’s operating revenues. Companies must have base-year operating revenues of at least US$50,000, and current-year operating revenues of at least US$5 million. Additionally, companies must be in business for a minimum of four years and be headquartered within North America.
About Spinal Simplicity
Spinal Simplicity is a healthcare technology company dedicated to creating simple, innovative procedure solutions for our physician partners to help improve their patient’s pain and quality of life. Our flagship technologies include Minuteman, Liberty SI, Hero SI, and Patriot SI. With over 150 patents granted globally, Spinal Simplicity remains committed to future innovation.
About Deloitte
Deloitte provides industry-leading audit, consulting, tax, and advisory services to many of the world’s most admired brands, including nearly 90% of the Fortune 500® and more than 8,500 U.S.-based private companies. At Deloitte, we strive to live our purpose of making an impact that matters by creating trust and confidence in a more equitable society. We leverage our unique blend of business acumen, command of technology, and strategic technology alliances to advise our clients across industries as they build their future. Deloitte is proud to be part of the largest global professional services network serving our clients in the markets that are most important to them. Bringing more than 175 years of service, our network of member firms spans more than 150 countries and territories. Learn how Deloitte’s approximately 460,000 people worldwide connect for impact at www.deloitte.com.
Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited, a UK private company limited by guarantee (“DTTL”), its network of member firms, and their related entities. DTTL and each of its member firms are legally separate and independent entities. DTTL (also referred to as “Deloitte Global”) does not provide services to clients. In the United States, Deloitte refers to one or more of the US member firms of DTTL, their related entities that operate using the “Deloitte” name in the United States, and their respective affiliates. Certain services may not be available to attest to clients under the rules and regulations of public accounting. Please see www.deloitte.com/about to learn more about our global network of member firms.
Media Contact
Parker Snedden, Spinal Simplicity, 1 913-451-4414, psnedden@spinalsimplicity.com, spinalsimplicity.com
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SOURCE Spinal Simplicity
Technology
Smart Helmets Market to Reach $2.3 Billion by 2031- Exclusive Report by Meticulous Research®
Published
59 minutes agoon
November 21, 2024By
REDDING, Calif., Nov. 21, 2024 /PRNewswire/ — According to a new market research report titled ‘ Smart Helmets Market Size, Share, Forecast, & Trends Analysis by Type (Full-face, Open-face, Hard Hat), Technology (Integrated Communication System, Bluetooth System, Others), End User (Consumer, Industrial, Others)—Global Forecast to 2031,’
The smart helmets market is expected to reach $2.3 billion by 2031, at a CAGR of 15.4% from 2024 to 2031.
A smart helmet is a helmet equipped with advanced technologies such as sensors, AI, Bluetooth, GPS, and cameras, among others. These technologies provide riders with enhanced safety and convenience. Smart helmets provide risers with information on their surroundings and allow users to access their phones via voice commands. Moreover, features such as built-in lights and head-up displays improve visibility and reduce the risk of accidents. Smart helmets are used across various sectors, such as transportation, manufacturing, construction, military, and sports.
The smart helmets market is experiencing growth primarily due to strict road traffic rules and the increasing need for safety & security. However, the high prices of smart helmets restrain market growth.
Additionally, the increasing preference for smart technology among consumers and technological advancement in wearables are anticipated to offer substantial growth opportunities for market players. However, low awareness about the importance of using helmets poses a significant challenge to market growth.
Download FREE PDF Brochure Of Smart Helmets Market – https://www.meticulousresearch.com/download-sample-report/cp_id=6012
Key Players:
Some of the major players studied in this report are Sena Technologies, Inc. (U.S.), Feher Helmet (Germany), Crosshelmet (Japan), Nexsys. Co., Ltd. (South Korea), H&H Sports Protection USA, Inc. (U.S.), LIVALL Tech Co., Ltd. (China), Intelligent Cranium Helmets LLC (U.S.), Forcite Helmet Systems Pty Ltd. (Australia), NEXX North America (U.S.), Steelbird Hi-Tech India Ltd. (India), STUDDS Accessories Limited (India), Lumos Labs Pte. Ltd. (Hong Kong), JARVISH (Taiwan), TVS Motor Company (India), Headkayse Ltd. (U.K.), HJC AMERICA, INC. (U.S.), and SHOEI Co., Ltd. (Japan).
The smart helmets market is segmented by type (full-face Helmets, open-face Helmets, hard hats), technology (integrated video cameras, integrated communication systems, Bluetooth systems, integrated navigation systems, other technologies), and end user (consumer, industrial, healthcare, construction, military & defense, other end users). The report also provides a comprehensive analysis of the smart helmets market in North America, Europe, Asia-Pacific, Latin America, and the Middle East & Africa.
Smart Helmets Industry Overview: Latest Developments from Key Industry Players
In March 2023, TVS Motor Company (India) launched its new Bluetooth communication devices, S10X & S20X. Both devices feature a mesh-style intercom system that allows for communication between 20 connected riders as far away as 1.2 kilometers. S10X and S20X also allow for mobile GPS navigation, allowing users to keep on riding without ever worrying about getting lost.In April 2022, Forcite Helmet Systems Pty Ltd. (Australia) launched the MK1S Smart Helmet, which features an inventive road alert ecosystem that provides riders with alerts for navigation, speed traps, mobile cameras, live traffic conditions, and more via Forcite’s smartphone app.
Get Insightful Data On Regions, Market Segments, Customer Landscape, And Top Companies (Charts, Tables, Figures And More) – https://www.meticulousresearch.com/request-sample-report/cp_id=6012
Key Findings in the Smart Helmets Market Study:
By type, the hard hats segment is slated to record the highest CAGR during the analysis period. The growing safety concerns in industrial workspaces, the increased adoption of smart helmets among bicyclists, and the growing demand for hard hats in several industries, including construction, oil & gas, mining, and manufacturing, are factors expected to support the segment’s high growth.
By technology, the integrated navigation systems segment is slated to record the highest CAGR during the analysis period. The growing use of smart helmets with navigation systems in industries such as military, mining, and oil & gas to support live tracking, fall detection, and SOS alarm, and the development of smart helmets with GPS for hands-free navigation are factors expected to support the segment’s high growth.
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By end user, the consumer segment is slated to record the highest CAGR during the analysis period. The growing focus of automotive manufacturers on the development of smart helmets, the increasing integration of helmet detection systems into motorcycles, and stringent traffic regulations imposed by transport authorities are factors expected to support the segment’s high growth.
By geography, Asia-Pacific is slated to record the highest CAGR of over 16.5% during the analysis period. The growing inclination toward sports vehicles, rising disposable income levels, increased sales of 2-wheelers, rise in urbanization across several countries in the region, the growing focus of key players on the development of helmets with smartphone connectivity features, increased construction activities, and the region’s strong focus on safety and technology adoption are factors expected to support the market’s high growth.
IMMEDIATE DELIVERY AVAILABLE | BUY THIS RESEARCH REPORT (Insights, Charts, Tables, Figures and More)- https://www.meticulousresearch.com/Checkout/13839807
Scope of the Report:
Smart Helmets Market Assessment—by Type
Full-face HelmetsOpen-face HelmetsHard Hats
Smart Helmets Market Assessment—by Technology
Integrated Video CamerasIntegrated Communication SystemsBluetooth SystemsIntegrated Navigation SystemsOther Technologies
Smart Helmets Market Assessment—by End User
ConsumerIndustrialHealthcareConstructionMilitary & DefenseOther End Users
Smart Helmets Market Assessment—by Geography
North AmericaS.CanadaEuropeK.GermanyFranceItalySpainSwedenNetherlandsRest of EuropeAsia-PacificChinaJapanIndiaSouth KoreaSingaporeAustraliaMalaysiaRest of Asia PacificLatin AmericaBrazilMexicoRest of Latin AmericaMiddle East & AfricaIsraelUAERest of Middle East & Africa
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Smart Helmets Market Research Summary
Particulars
Details
Number of Pages
250
Format
Forecast Period
2024–2031
Base Year
2023
CAGR
15.4 %
Market Size
$2.3 Billion by 2031
Segments Covered
By Type
Full-face HelmetsOpen-face HelmetsHard Hats
By Technology
Integrated Video CamerasIntegrated Communication SystemsBluetooth SystemsIntegrated Navigation SystemsOther Technologies
By End User
ConsumerIndustrialHealthcareConstructionMilitary & DefenseOther End Users
Countries Covered
North America (U.S. and Canada), Europe (U.K., Germany, France, Italy, Spain, Sweden, Netherlands, and Rest of Europe), Asia-Pacific (China, Japan, India, South Korea, Singapore, Australia, Malaysia, and Rest of Asia-Pacific), Latin America (Mexico, Brazil, and Rest of Latin America), and the Middle East & Africa (UAE, Israel, and Rest of Middle East & Africa)
Key Companies Profiled
Sena Technologies, Inc. (U.S.), Feher Helmet (Germany), Crosshelmet (Japan), Nexsys. Co., Ltd. (South Korea), H&H Sports Protection USA, Inc. (U.S.), LIVALL Tech Co., Ltd. (China), Intelligent Cranium Helmets LLC (U.S.), Forcite Helmet Systems Pty Ltd. (Australia), NEXX North America (U.S.), Steelbird Hi-Tech India Ltd. (India), STUDDS Accessories Limited (India), Lumos Labs Pte. Ltd. (Hong Kong), JARVISH (Taiwan), TVS Motor Company (India), Headkayse Ltd. (U.K.), HJC AMERICA, INC. (U.S.), and SHOEI Co., Ltd. (Japan)
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SOURCE Meticulous Market Research Pvt. Ltd.
Technology
Grey Market Labs announces $8M Series A funding led by Capri Ventures to accelerate growth of its Replica Platform – First of its kind “Secure Environment as a Service”
Published
59 minutes agoon
November 21, 2024By
Replica enables Fortune 100 financial, business and healthcare institutions and Federal agencies such as the US Army and Defense Innovation Unit to securely engage in high risk cyber activities without compromising productivity.
FALLS CHURCH, Va., Nov. 21, 2024 /PRNewswire/ — Grey Market Labs (dba Replica Cyber), a pioneering leader in cybersecurity solutions, proudly announces it has secured $8M in Series A funding led by Capri Ventures, with participation from Blu Ventures and AFG to accelerate adoption of its groundbreaking platform – Replica. This strategic investment will enable the company to advance its mission of delivering Secure Environments-as-a-Service, bringing unparalleled privacy and security in an increasingly vulnerable digital landscape.
With this round, Andy Brown, CEO of SandHill East, former CTO of UBS, and current board member of ZScaler and PureStorage, will be joining the Board of Directors as will Dennis Shaya, Partner at Capri Ventures. In addition, Don Duet, Former Head of Technology at Goldman Sachs, and Tim Estes, founder of Angel Kids AI and former CEO at Digital Reasoning, will be joining the advisory board, complementing an already strong team including: Christopher Caine (CEO – Mercator XXI), Gary Cubbage (fmr. EVP – Booz Allen Hamilton), Nick Donofrio (fmr. EVP Innovation – IBM), Todd Helfrich (VP Federal – Censys).
The Replica platform offers Secure Environments-as-a-Service, revolutionizing how organizations protect and enable high risk activities. This includes targeting Russian misinformation campaigns in Ukraine, safe testing of new tech with proprietary data, disrupting financial scams and fraud aimed at seniors, and identifying and mitigating insider threats within organizations, among other scenarios. By integrating patented technology, intelligence tradecraft, and Zero Trust architecture, Replica quickly creates realistic IT environments that encompass hardware, operating systems, applications, networks, and data layers. This innovative solution not only protects user and organizational privacy but also delivers the data, tools and workflows needed for users to be productive in their most sensitive work.
Kristopher Schroeder, CEO of Grey Market Labs, emphasized the significance of this funding round: “Replica is the culmination of over 20 years of experience in embedded tradecraft, intelligence operations, and cutting edge software. Our engineering team, with extensive backgrounds in offensive and defensive cyber warfare, has developed a product that is comprehensive with the protection and efficiency needed for today’s enterprises and their users.” Schroeder goes on to say, “This funding will allow Grey Marketing Labs to accelerate our vision to deliver even more impactful solutions for our customers.”
Capri Ventures, the lead investor in this funding round, expressed their excitement about partnering with Replica. “We are thrilled to support Grey Market Labs in their mission to redefine cybersecurity with the Replica platform,” said Dennis Shaya, Partner with Capri Ventures. “Their innovative approach and deep expertise position them as a frontrunner in the industry, especially financial services, and we believe this partnership will drive significant advancements in digital privacy and security.”
Available as both a SaaS product and a hosted service, Replica enables secure work even in a global ecosystem, while reducing burden on the IT organization. The platform’s flexible architecture supports rapid deployments (noted as some of the fastest in Financial Services), continuous updates, and seamless integration with existing enterprise services, including single-sign-on, proxies, and data governance. Additionally, Replica offers rich audit and reporting functionalities to ensure compliance with regulatory standards and provide the critical observability needed for leadership.
Replica has solved critical problems for major Banks, Health Systems, Global Consulting, and Governments with use cases like: Protected Research (deep/dark web, social, automated collects, OSINT), Isolating Acquired (M&A) tech and activities, Advanced Sandboxing for Malware/Unknown Files, Complex Training Environments, Enabling Fraud/Cyber Investigations, Secure DevOps with Data Controls, Intellectual Property Sharing and Protection, and more.
With this new round of funding, Replica is poised to expand its value to customers, enhance its offerings, and further solidify its position as a leader redefining how to protect and enable high-risk activities.
For more information about Replica, please visit ReplicaCyber.com.
About Grey Market Labs
Founded as Grey Market Labs® (dba Replica Cyber), a Certified B-Corp with the mission to protect life online. Our work protecting the United States from foreign intelligence evolved to the creation of Replica™, the world’s first Secure Environments-as-a-Service platform. This patented SaaS platform simplifies creation of comprehensive hybrid-computing systems, delivering privacy and security while giving control to business users and reducing the burden on IT by 99.73%. We have solved critical problems for major Banks, Health Systems, Global Consulting, and Governments with use cases like: Protected Research (deep/dark web, social, automated collects, OSINT), Isolating Acquired (M&A) tech and activities, Advanced Sandboxing for Malware/Unknown Files, Complex Training Environments, Enabling Fraud/Cyber Investigations, Secure DevOps with Data Controls, and more. For anyone that has tried to build complex, secure systems and platforms – Replica replaces this expensive work with the automation of secure environments.
About Capri Ventures
Capri Ventures is an early stage venture capital firm focused on Enterprise Technology. The team is composed of former software executives and leaders from Fortune 500 enterprises, bringing significant resources early in a company’s lifecycle to help drive commercialization and market adoption.
About AFG Partners
AFG Partners <https://www.afgvc.com/> is an Asian-based VC fund investing in B2B fintech and enabling tech startups addressing the critical needs of financial institutions and corporates globally, particularly in Asia. A core part of the strategy is to invest and help companies in Europe and the US who are interested in expanding across Asia via our network of LPs and ecosystem partners. Previous investments of the principals include N26, Unit, Blockdaemon, Airbnb, Transferwise, Gocardless and Wefox amongst others.
About Blu Ventures
Blu Ventures, a venture capital firmed based in Washington, DC, provides strategic funding and expert guidance in Seed to Series A companies in cybersecurity, healthtech, and B2B software startups. Blu leverages the deep domain expertise of its partners—all former operators with extensive industry experience—to empower visionary entrepreneurs. Learn more at www.bluventureinvestors.com
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SOURCE Grey Market Labs
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