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Global Technology Solutions, Inc. (GTS) Enhances Contact Center Transformation with AWS Cloud Migration Solutions

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ALTA LOMA, Calif., Nov. 19, 2024 /PRNewswire/ — Global Technology Solutions, Inc. (GTS), a force in revolutionizing customer experience (CX) and crafting AI-driven cloud solutions, is reshaping the contact center landscape through advanced AWS cloud migration strategies. By moving away from “lift-and-shift” models, GTS shepherds contact centers into the modern age with scalable, cloud-native solutions that redefine efficiency, innovation, and customer satisfaction.

GTS transforms contact centers with AWS solutions, ensuring scalability, efficiency, and enhanced customer satisfaction.

Revolutionizing Contact Center Operations

As contact centers increasingly adopt cloud technologies, migrating to the AWS cloud presents an opportunity for scalability, cost reduction, and improved customer experiences. However, many organizations fall into the trap of simply replicating their existing infrastructure, which leads to inefficiencies. GTS changes that narrative by leveraging AWS’s full suite of cloud-native services to deliver customized migration strategies that align with the unique needs of contact centers.

“Our approach is more than a simple migration to the cloud,” explains David Constantino, Principal Cloud Solution Architect at GTS. “We are reimagining how contact centers can perform. By tailoring cloud solutions to each customer’s needs, we ensure they have a future-ready foundation that drives scalability and customer satisfaction.”

Key Benefits of Cloud Contact Centers

GTS’s cloud-native approach enables clients to realize the key benefits of cloud migration, including:

Scalability – Cloud-based contact centers can easily scale to handle fluctuations in customer interactions, ensuring seamless service – without added costs!Cost Reduction – Moving to AWS eliminates the need for costly on-premises hardware and offers a pay-as-you-go pricing model, lowering operational costs!Enhanced Customer Experience – Cloud-based systems provide advanced features, such as omnichannel support, AI tools, and real-time analytics – all of which improve the customer experience and foster loyalty!

Focused on Contact Center Success
In Forrester’s recent report, Amazon Connect was praised for its robust AI, omnichannel support, and powerful analytics, setting the standard for Contact Center as a Service (CCaaS) solutions. GTS is committed to delivering cloud migration strategies that are industry-leading and uniquely designed for superior contact center demands. Through their partnership with AWS, GTS empowers businesses to unlock the full potential of cloud solutions, which drives improved customer interactions and streamlines operations, helping clients to benefit from AWS’s proven infrastructure.

Client Success Stories
GTS has successfully helped contact centers across various industries, including healthcare and higher education, transition to the cloud. Due to GTS’s tailored cloud solutions, our clients enjoy significant improvements in operational efficiency, cost reductions, and customer satisfaction. Each migration is carefully tailored to meet the specific goals of the organization’s contact center, ensuring optimal performance.
For an in-depth look at GTS’s approach to cloud migration, read David Constantino’s latest blog on going beyond “lift and shift.”

Transform Your Business with GTS and AWS
GTS is a leader in customer experience and artificial intelligence, dedicated to empowering businesses with innovative solutions that enhance communication and drive engagement. Our mission is to transform how organizations connect with their customers and each other.

About GTS
For contact centers seeking to modernize and achieve scalable growth to the cloud, GTS offers a pathway to innovation. To learn more, reach out to us at hello@GTSCX.AI for a personalized consultation and to explore how our AWS migration solutions can position your organization for long-term success.

Visit our website at www.GTSCX.AI to explore our full range of cloud solutions.

Media Contact:
PR Team
Global Technology Solutions, Inc.
855-245-6285
prmedia@GTSCX.AI

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SOURCE Global Technology Solutions

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Pinnacle Claims Management, Inc. Provides Notice of Data Incident

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LOS ANGELES, Nov. 19, 2024 /PRNewswire/ — Pinnacle Claims Management, Inc. (“PCMI”) experienced a data security incident that may affect the privacy of certain patient data.

On July 23, 2024, PCMI discovered that it was impacted by Progress Software’s 2023 data breach.  Progress’s breach was caused by the exploitation of a security vulnerability in its MOVEit file transfer application. PCMI, upon learning that it was impacted, then worked with third-party cybersecurity experts to conduct a comprehensive review of the data at issue to determine whether personal information was involved. This process was completed on October 23, 2024. PCMI’s review determined that the potentially impacted information included the following types of information: name, date of birth, treatment information and diagnosis information.

PCMI has provided written notice of this incident via First Class U.S. Mail to individuals for whom PCMI has been provided a valid address. In response to this incident, PCMI notified law enforcement and implemented additional security measures to further minimize the risk of a similar incident occurring in the future.

Individuals who received a written notification letter or believe they might be impacted by this incident may also contact PCMI’s dedicated assistance line at 1-855-277-8329, between the hours of 6:00 a.m. to 6:00 p.m. Pacific time, Monday through Friday, excluding holidays, or write to PCMI at 6501 Irvine Center Drive, Suite 100, Irvine, CA 92618.

In general, PCMI encourages individuals to remain vigilant against incidents of identity theft and fraud by reviewing credit reports/account statements and explanation of benefits forms for suspicious activity and to detect errors. Under U.S. law, individuals are entitled to one free credit report annually from each of the three major credit reporting bureaus, TransUnion, Experian, and Equifax. To order your free credit report, visit www.annualcreditreport.com or call 1-877-322-8228.

Individuals have the right to place an initial or extended fraud alert on a credit file at no cost. If individuals are a victim of identity theft, they are entitled to an extended fraud alert lasting seven years. As an alternative to a fraud alert, they have the right to place a credit freeze on a credit report. The credit freeze is designed to prevent credit, loans, and services from being approved without consent. Pursuant to federal law, individuals cannot be charged to place or lift a credit freeze on your credit report. 

Should you wish to place a fraud alert or credit freeze, please contact the three major credit reporting bureaus listed below:

TransUnion                           

Experian                               

Equifax

1-800-680-7289                     

1-888-397-3742                     

1-888-298-0045

www.transunion.com             

www.experian.com                 

www.equifax.com

You can further educate yourself regarding identity theft, fraud alerts, credit freezes and the steps you can take to protect your personal information by contacting the credit reporting bureaus, the Federal Trade Commission (FTC), or your state Attorney General. The FTC also encourages those who discover that their information has been misused to file a complaint with them. The FTC may be reached at 600 Pennsylvania Ave. NW, Washington, D.C. 20580; www.identitytheft.gov; 1-877-ID-THEFT (1-877-438-4338); and TTY: 1-866-653-4261. Instances of known or suspected identity theft should also be reported to law enforcement, your state Attorney General, and the FTC.

View original content:https://www.prnewswire.com/news-releases/pinnacle-claims-management-inc-provides-notice-of-data-incident-302310715.html

SOURCE Pinnacle Claims Management, Inc.

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MiTAC Computing Unveils New AI/HPC-Optimized Servers with Advanced CPU and GPU Integration at SC24

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ATLANTA, Nov. 20, 2024 /PRNewswire/ — MiTAC Computing Technology Corporation, an industry-leading server platform design manufacturer and a subsidiary of MiTAC Holdings Corporation (TSE:3706), is unveiling its new server lineup at SC24, booth #2543, in Atlanta, Georgia. MiTAC Computing’s servers integrate the latest AMD EPYC™ 9005 Series CPUs, AMD Instinct™ MI325X GPU accelerators, Intel® Xeon® 6 processors, and professional GPUs to deliver enhanced performance optimized for HPC and AI workloads.

Leading Performance and Density for AI-Driven Data Center Workloads

MiTAC Computing’s new servers, powered by AMD EPYC 9005 Series CPUs, are optimized for high-performance AI workloads. At SC24, MiTAC highlights two standout AI/HPC products: the 8U dual-socket MiTAC G8825Z5, featuring AMD Instinct MI325X GPU accelerators, up to 6TB of DDR5 6000 memory, and eight hot-swap U.2 drive trays, ideal for large-scale AI/HPC setups; and the 2U dual-socket MiTAC TYAN TN85-B8261, designed for HPC and deep learning applications with support for up to four dual-slot GPUs, twenty-four DDR5 RDIMM slots, and eight hot-swap NVMe U.2 drives. For mainstream cloud applications, MiTAC offers the 1U single-socket MiTAC TYAN GC68C-B8056, with twenty-four DDR5 DIMM slots and twelve tool-less 2.5-inch NVMe U.2 hot-swap bays. Also featured is the 2U single-socket MiTAC TYAN TS70A-B8056, designed for high-IOPS NVMe storage, and the 2U 4-node single-socket MiTAC M2810Z5, supporting up to 3,072 GB of DDR5 6000 RDIMM memory and four easy-swap E1.S drives per node.

Meeting AI and Acceleration Needs: Scalable Performance to Enhance Investment and Save Power

At SC24, MiTAC Computing presents its new Intel Xeon 6-based servers, offering trusted performance and exceptional efficiency. First is the 2U dual-socket general-purpose compute server, the MiTAC R2520G6, built for in-memory computing with up to 8TB of DDR5 memory, five PCIe 5.0 x16 slots, and flexible storage options for U.2 and E1.s SSDs. Next is the 2U single-socket storage server, MiTAC R2513G6, which supports twenty-four 3.5″ SATA drives and two 2.5″ NVMe drives, along with eight DDR5 memory slots with an integrated SAS RAID card for storage management. Finally, the 4U dual-socket MiTAC G4520G6 GPU server supports parallel AI workloads with up to eight GPUs, 8TB of DDR5 memory, eleven PCIe 5.0 x16 slots, and eight hot-swap U.2 drives.

In addition, MiTAC Computing showcases one of the Intel® Server D50DNP Family (Denali Pass) SKUs, the D50DNP1MHCPLC, which supports up to 385W with two 5th/4th Gen Intel® Xeon® Scalable processors or Intel® Xeon® CPU Max Series. This 1U half-width compute module features direct liquid cooling, 8+8 DDR5 DIMMs up to 5600 MT/s (5th Gen), two low-profile PCIe Gen 5 slots, and up to two NVMe/SATA M.2 drives.

Along with its previously showcased products, MiTAC Computing introduces a diverse server lineup at SC24, featuring AMD EPYC 9004/8004/4004 series processors, 5th/4th Gen Intel Xeon Scalable processors, Intel® Xeon® E-2400 processors and professional GPUs, providing solutions to meet the performance and budget needs of modern users.

About MiTAC Computing Technology Corporation

MiTAC Computing Technology Corporation, a subsidiary of MiTAC Holdings Corp. (TSE:3706), specializes in cloud, AI/HPC and edge computing solutions and has over 30 years of design and manufacturing expertise. With a strong focus on large-scale data centers, MiTAC offers flexible and customized solutions for various systems and applications. Our product lineup includes TYAN servers, ORAN servers, high-performance AI servers, and other data center products.

Originally, MiTAC operated the server channel business under the TYAN brand and began selling Intel DSG server products under the MiTAC brand in July 2023. As of October 2024, we have integrated the TYAN and MiTAC brands to streamline our operations and enhance brand management. MiTAC now serves as the sole brand name for all our products.

MiTAC Computing Technology Corporation website:
http://www.mitaccomputing.com/

Intel, the Intel logo, and other marks are trademarks of Intel Corporation or its subsidiaries.

AMD, the AMD Arrow logo, AMD Instinct, EPYC, and combinations thereof are trademarks of Advanced Micro Devices, Inc.

Other names are for informational purposes only and may be trademarks of their respective owners.

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SOURCE MiTAC Computing Technology Corp.

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TIER IV launches Minibus 2.0 autonomous EV

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TOKYO, Nov. 19, 2024 /PRNewswire/ — TIER IV, the pioneering force behind the world’s first open-source software for autonomous driving, is excited to announce the launch of Minibus 2.0, the latest addition to its fanfare lineup of electric vehicles. This new model builds on the success of Minibus 1.0, incorporating high-demand features to meet the evolving needs of the autonomous vehicle market. TIER IV launched fanfare in 2023 as a solution for brands aiming to develop autonomous vehicles under their own names, with Minibus 2.0 setting a new standard in innovation and customization.

Key features

Minibus 2.0 has been designed to comply with the Japanese government’s Level 4 autonomous driving criteria. A key upgrade from Minibus 1.0 is the enhanced redundancy system that is essential for safety in Level 4 operations. The autonomous driving development kit powering Minibus 2.0 features a next-generation architecture, optimized for compatibility with TIER IV’s reference designs*. The vehicle is equipped with an array of advanced sensors, including long- and short-range LiDARs, object and traffic light detection cameras, radars, an inertial measurement unit, and a global navigation satellite system sensor. These sensors are fully compatible with TIER IV’s electronic and vehicle control units, optimizing the autonomous driving performance.

Future steps

Minibus 2.0 is scheduled for delivery to initial customers by late 2024, with initial deployments planned in regions across Japan. Moving forward, TIER IV aims to expand local enterprise-led deployments and explore international opportunities to meet the rising demand for autonomous buses.

* TIER IV’s Pilot.Auto platform includes reference designs for autonomous driving systems and use cases that customers can freely copy and customize.

About TIER IV

TIER IV stands at the forefront of deep tech innovation, pioneering Autoware, the world’s first open-source software for autonomous driving Harnessing Autoware, we build scalable platforms and deliver comprehensive solutions across software development, vehicle manufacturing, and service operations. As a founding member of the Autoware Foundation, we are committed to reshaping the future of intelligent vehicles with open-source software, enabling individuals and organizations to thrive in the evolving field of autonomous driving.

Autoware is a registered trademark of the Autoware Foundation.

Media Contact
pr@tier4.jp

Business Inquires
vehicle@tier4.jp

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SOURCE Tier IV, Inc.

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