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Sobot Introduces its All-in-One Solution at GITEX Global 2024

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Integrate various channels and businesses’ internal systems in Sobot’s united platform

SINGAPORE, Nov. 12, 2024 /PRNewswire/ — Sobot attended the GITEX Global 2024 in Dubai in October, 2024. As one of the largest technology exhibitions in the world, GITEXT Global connects all participants with industry leaders, global governments, innovative startups, expert investors and corporate buyers. Sobot actively engaged in this prominent tech event, showcasing its comprehensive customer contact solution to a global audience.

“Sobot’s all-in-one solution gets up close to your customers on every channel,” said Andy Shao, regional general manager of Sobot in Southeast Asia. “Every step of customer contact can be much easier with Sobot’s united platform.”

Integration with Various Channels Ensures Customers’ Convenience

Most enterprises leverage a variety of self-owned channels, including official websites, mobile apps, social media, and email to engage with their customers. Additionally, customers can often find their products on third-party platforms such as Shopify, Amazon, and Walmart.

Businesses committed to excellent customer experience (CX) often provide a variety of channels for customer support, but ensuring ease of access across these channels can be challenging. Sobot’s all-in-one solution enables businesses to seamlessly integrate both proprietary and third-party communication channels into a single customer service platform. This integration allows customers to easily connect with agents whenever and wherever assistance is needed. Additionally, Sobot supports multiple contact methods including online chat, voice, email, and more, enabling customers to receive help through their preferred channel and format.

United Workbench Promotes Efficient Work

Traditionally, agents of enterprises have to open various website pages at once to serve customers from different channels. But with Sobot’s all-in-one solution, agents can receive customers from various channels in Sobot’s united platform, and their operation and answers can also be shown in the corresponding channels where customers enter. Such omnichannel two-way customer contact successfully improves service efficiency and convenience.

Besides external channels, Sobot also empowers enterprises to integrate the united platform with their internal systems, such as CRM, ERP, ticketing system and beyond. In this way, when agents receive customers in Sobot’s platform, they can easily learn about their former information recorded by businesses and provide personalized service for them, enhancing the customer experience and realizing information and data connectivity.

Multifunctional Platform Facilitates Overall Management

Unlike other contact center providers who usually start with only a single product, Sobot provides a comprehensive suite of tools at the very beginning of its business. Sobot realizes the multi-product integration in its all-in-one platform, combining chatbot, live chat, voice, ticketing system and more. This integration enables businesses to connect with customers through various channels without the need to purchase additional products incrementally.

Besides basic customer reception, Sobot’s platform also supports data statistics and analysis. Administrators can monitor key metrics and make optimization on customer service strategies based on the statistics of over 300 indicators. Therefore, it’s easy for administrators to see the general performance of all products in Sobot’s united platform, which is helpful to targeted improvement and overall management.

Samsung Witnesses 97% CSAT with Sobot’s All-in-One Solution

Samsung is a global leader in the consumer electronics and technology sectors, renowned for its advanced smartphones, televisions, and home appliances. Each day, the company attracts hundreds of thousands of customers eager to purchase its high-quality products.

Samsung consistently manages a substantial volume of customer inquiries spanning the pre-sales, sales, and after-sales stages. Therefore, Samsung chose to develop collaboration with Sobot to improve its customer service comprehensively, during which Sobot’s all-in-one solution played a vital role.

Sobot’s platform enables Samsung’s agents to receive all customers from various channels in a united platform. Such integration has helped Samsung realize information synchronization, providing agents with immediate access to comprehensive customer information.

Sobot’s platform was also integrated with Samsung’s ordering system and could provide context-aware responses to requests.

With Sobot’s all-in-one solution, Samsung has witnessed an 30% increase in agent efficiency, and its CSAT reached 97%.

Enhance Seamless Customer Experience with Sobot

A real customer review from G2 well reveals Sobot’s efforts in helping businesses enhance CX. “Before Sobot, managing customer interactions across different platforms (email, chat, calls, social media) was cumbersome and often led to inconsistencies in customer service. Sobot’s omnichannel approach has allowed us to unify these interactions into a single, streamlined workbench, ensuring a consistent and high-quality service experience for our customers.” And it’s not just for customers, both customer service agents and administrators of businesses benefit from Sobot’s all-in-one solution.

“The GITEX Global 2024 gives Sobot an opportunity to introduce our all-in-one contact center solution, which indicates our determination in CX improvement.” said Shao. “CX improvement has already become an irreversible trend in customer contact, and Sobot would like to invite more businesses to enhance seamless customer experience together.

For more information, please visit https://www.sobot.io/

View original content to download multimedia:https://www.prnewswire.com/apac/news-releases/sobot-introduces-its-all-in-one-solution-at-gitex-global-2024-302301028.html

SOURCE Sobot

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American Battery Solutions Powers Marine Travelift’s New Electric Series Boat Hoists

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20 minutes ago

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November 25, 2024

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LAKE ORION, Mich., Nov. 25, 2024 /PRNewswire/ — American Battery Solutions (ABS) has partnered with Marine Travelift to design, develop and manufacture the advanced battery technology powering its new Electric Series boat hoists. The 50BFMII (50MT capacity boat hoist) combines the innovation of ABS’ electrification and the world-class functionality of Marine Travelift.

“American Battery Solutions is committed to delivering electrification solutions that are not only technologically innovative, but also exceed their expectations for quality, performance and operational efficiency,” said Subhash Dhar, Chairman and CEO of ABS. “The launch of Marine Travelift’s new E-Series is a testament to the power of collaboration and reflects our shared dedication to innovation and sustainability.”

The Marine Travelift E-Series hoist is powered by ABS’ 700-volt battery system manufactured and assembled in the U.S., which supplies power to the hoist’s hydraulic functions, delivering the optimal performance of traditional hoists without the emissions of a diesel engine.

The battery system powering the E-Series utilizes scalable DC fast-charging interfaces from on-road electric vehicles to safely charge the batteries and a full charge can be accomplished in an 8-hour period with the recommended 30kW high-speed smart charger.

All features available on Marine Travelift’s diesel-powered boat hoists are also available in the new E-Series. The first E-Series machine is equipped with options such as electronic all-wheel steering, five-foot top beam extension, work/drive lights and 2-speed hoists to ensure the correct power requirement was chosen to accommodate all option configurations.

The E-Series machines utilize multiple layers of safety features from the moment the machine powered on, including high-voltage junction boxes, isolation monitor, fuses and grounding straps to ensure the operator and batteries are kept safe during every phase of operation. The batteries and electric motor are both regulated by a glycol cooling system to maintain a safe operating temperature in various conditions.

Visit marinetravelift.com to see how the new E-Series is revolutionizing the future of clean, efficient boat hoisting. To learn more about the battery system behind it, contact the experts at ABS.

About American Battery Solutions
American Battery Solutions (ABS) is a leader in designing, developing and manufacturing advanced battery systems for commercial, fleet, and industrial on- and off-road vehicles. A subsidiary of Komatsu America Corp., the Michigan-based manufacturer offers a comprehensive range of capabilities and services to support the development and production of lithium-ion battery systems at its headquarters and innovation center in Lake Orion, Michigan, and state-of-the-art battery manufacturing facility in Springboro, Ohio. From concept development and prototyping to validation and high-volume production, ABS works closely with customers to understand and deliver intelligent battery solutions assembled and manufactured in the USA to drive a sustainable and electrified future. Learn more at americanbatterysolutions.com.

View original content to download multimedia:https://www.prnewswire.com/news-releases/american-battery-solutions-powers-marine-travelifts-new-electric-series-boat-hoists-302314574.html

SOURCE American Battery Solutions

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CancerIQ Unveils New Patient Acquisition Solution at RSNA 2024

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20 minutes ago

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November 25, 2024

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Data shows CancerIQ Reach closes gap between eligibility and participation in payer-supported, standard and supplemental screenings, leads to early cancer diagnoses and promotes health system loyalty

CHICAGO, Nov. 25, 2024 /PRNewswire-PRWeb/ — CancerIQ, a best-in-class, cancer-focused precision health platform, today announced the launch of a new patient acquisition solution for imaging and oncology, CancerIQ Reach, at the Radiological Society of North America (RSNA) Annual Meeting in Chicago, December 1-4. The new solution ushers in a new era for population-based, personalized cancer prevention and early detection.

This approach is proven to increase patient acquisition for high-value service lines, like imaging and oncology.

CancerIQ Reach is a campaign-based marketing outreach solution that helps healthcare providers efficiently and accurately identify individuals in their communities with elevated cancer risk and motivate them to take action within the health system. It requires little to no IT lift or changes to existing workflows, and was developed based on CancerIQ’s decade-long experience working with patients and providers around the country.

“CancerIQ’s mission is to help every patient get ahead of cancer, but we recognize that precision prevention for all is a long-range goal — and there are high-risk patients in our communities who can’t afford to wait, ” said Feyi Ayodele, co-founder and CEO of CancerIQ. “CancerIQ Reach answers that urgent call, enabling health systems to take a precision approach to outreach and drive high-risk patients directly to the service lines that will support their care needs today, not someday in the future.”

CancerIQ Reach includes population segmentation tools and multichannel marketing toolkits that make it easy to engage target populations in online cancer risk assessment using personal and family medical history, as well as lifestyle factors; educate them about their risk and options for early detection; and drive them to follow payer-supported, standard and supplemental screening recommendations throughout their lives.

“We developed CancerIQ Reach with both the patient and the provider in mind,” said Laku Adedoyin, Chief Technology Officer of CancerIQ. “This patient-enabled approach empowers patients with the right amount of information to take action at the right moment in their care journey, while enabling staff to maximize appointment time around shared decision making, rather than data collection.”

This approach is proven to increase patient acquisition for high-value service lines, like imaging and oncology. For example, data from a pilot of CancerIQ Reach shows a campaign targeting patients with a history of smoking led to a 270% monthly increase in low-dose CT scans scheduled at the lung cancer screening clinic. Within the first two months of the campaign, four patients were diagnosed and successfully treated for Stage 1A lung cancer after LDCT screening. Further increasing systemwide value, the campaign led to a significant increase in referrals to radiology for breast MRIs, as well as several referrals to pulmonology and cardiology for follow-up care.

CancerIQ Reach is part of a broader solution for breast imaging and oncology that helps providers create and manage personalized, evidence-based care pathways over time based on comprehensive cancer risk, including genetic, hereditary, lifestyle, adherence risk factors.

CancerIQ Reach will be available on December 1, 2024.

Learn more about CancerIQ Reach at RSNA 2024

The launch of CancerIQ Reach coincides with RSNA 2024. Attendees can learn more about this offering by visiting the booth for iCAD, CancerIQ’s partner in AI-enabled mammography analysis and breast density assessment.

Exhibit Dates: December 1-4, 2024

Show Floor Hours: 10:00 AM-5:00 PM CST

Booth: 4747

About CancerIQ

CancerIQ is the only cancer-focused precision health platform that empowers healthcare providers to detect cancer earlier and prevent it altogether across all patient populations. Integrated directly into real-time EHR workflows, CancerIQ makes it easy to gather comprehensive patient data, automatically map it to the latest evidence-based guidelines, and expand access to personalized care plans, cutting-edge clinical solutions, and genomic innovations. CancerIQ co-founder and CEO Feyi Ayodele was recently named a Modern Healthcare Innovator for pioneering this transformative approach to cancer prevention, early detection and treatment. Learn more at canceriq.com, follow CancerIQ on X or LinkedIn.

Contact

Press, CancerIQ, (516) 503-8610, marketing@canceriq.com

Media Contact

Malvina Kefalas, CancerIQ, 1 5165038610, mkefalas@canceriq.com, www.canceriq.com/reach

Twitter, LinkedIn

View original content:https://www.prweb.com/releases/canceriq-unveils-new-patient-acquisition-solution-at-rsna-2024-302315088.html

SOURCE CancerIQ

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CORERO NETWORK SECURITY TAPS INDUSTRY VETERAN JUDSON THUERK TO LEAD CHANNEL STRATEGY IN THE AMERICAS

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November 25, 2024

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MARLBOROUGH, Mass., Nov. 25, 2024 /PRNewswire/ — Corero Network Security (AIM: CNS) (OTCQX: DDOSF), the distributed denial of service (DDoS) protection specialists, announces the addition of Judson Thuerk to the Channel and Alliances Team as the Channel Manager for the Americas.

“I am very excited to join Corero, especially at such a pivotal, high-growth moment. The company is clearly poised to become the de facto global leader in safeguarding critical infrastructure against evolving DDoS threats. Trusted partnerships are increasingly essential in today’s evolving cybersecurity landscape and Corero’s partners can expect my relentless commitment to driving mutual growth,” says Thuerk.

Thuerk is a veteran technology sales leader with more than 40 years of experience driving innovative go-to-market strategies and execution at companies such as Xerox, Digital Equipment Corp., Comdisco Disaster Recovery Services, Sungard, Symantec, EMC, Dell, and VMware. He most recently served in a client management role at Lydonia Technologies, a robotic processing automation and data-pipelining services firm.

“Jud’s success developing customer-first relationships that deliver positive business outcomes will bring immediate value to our trusted channel partners. We are thrilled to have him join the Corero team,” says Corey Still, Vice President, Strategic Alliances at Corero Network Security.

To learn more about Corero Network Security’s partner program or to become a partner, please visit https://www.corero.com/partners/.

About Corero Network Security
Corero Network Security is a leading provider of DDoS protection solutions, specializing in automatic detection and protection solutions with network visibility, analytics, and reporting tools. Corero’s technology protects against external and internal DDoS threats in complex edge and subscriber environments, ensuring internet service availability. With operational centers in Marlborough, Massachusetts, USA, and Edinburgh, UK, Corero is headquartered in London and listed on the London Stock Exchange’s AIM market (ticker: CNS) and the US OTCQX Market (OTCQX: DDOSF). 

For more information, visit www.corero.com, and follow us on LinkedIn and X.

View original content to download multimedia:https://www.prnewswire.com/news-releases/corero-network-security-taps-industry-veteran-judson-thuerk-to-lead-channel-strategy-in-the-americas-302314700.html

SOURCE Corero Network Security

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