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Sobot Introduces its All-in-One Solution at GITEX Global 2024

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Integrate various channels and businesses’ internal systems in Sobot’s united platform

SINGAPORE, Nov. 12, 2024 /PRNewswire/ — Sobot attended the GITEX Global 2024 in Dubai in October, 2024. As one of the largest technology exhibitions in the world, GITEXT Global connects all participants with industry leaders, global governments, innovative startups, expert investors and corporate buyers. Sobot actively engaged in this prominent tech event, showcasing its comprehensive customer contact solution to a global audience.

“Sobot’s all-in-one solution gets up close to your customers on every channel,” said Andy Shao, regional general manager of Sobot in Southeast Asia. “Every step of customer contact can be much easier with Sobot’s united platform.”

Integration with Various Channels Ensures Customers’ Convenience

Most enterprises leverage a variety of self-owned channels, including official websites, mobile apps, social media, and email to engage with their customers. Additionally, customers can often find their products on third-party platforms such as Shopify, Amazon, and Walmart.

Businesses committed to excellent customer experience (CX) often provide a variety of channels for customer support, but ensuring ease of access across these channels can be challenging. Sobot’s all-in-one solution enables businesses to seamlessly integrate both proprietary and third-party communication channels into a single customer service platform. This integration allows customers to easily connect with agents whenever and wherever assistance is needed. Additionally, Sobot supports multiple contact methods including online chat, voice, email, and more, enabling customers to receive help through their preferred channel and format.

United Workbench Promotes Efficient Work

Traditionally, agents of enterprises have to open various website pages at once to serve customers from different channels. But with Sobot’s all-in-one solution, agents can receive customers from various channels in Sobot’s united platform, and their operation and answers can also be shown in the corresponding channels where customers enter. Such omnichannel two-way customer contact successfully improves service efficiency and convenience.

Besides external channels, Sobot also empowers enterprises to integrate the united platform with their internal systems, such as CRM, ERP, ticketing system and beyond. In this way, when agents receive customers in Sobot’s platform, they can easily learn about their former information recorded by businesses and provide personalized service for them, enhancing the customer experience and realizing information and data connectivity.

Multifunctional Platform Facilitates Overall Management

Unlike other contact center providers who usually start with only a single product, Sobot provides a comprehensive suite of tools at the very beginning of its business. Sobot realizes the multi-product integration in its all-in-one platform, combining chatbot, live chat, voice, ticketing system and more. This integration enables businesses to connect with customers through various channels without the need to purchase additional products incrementally.

Besides basic customer reception, Sobot’s platform also supports data statistics and analysis. Administrators can monitor key metrics and make optimization on customer service strategies based on the statistics of over 300 indicators. Therefore, it’s easy for administrators to see the general performance of all products in Sobot’s united platform, which is helpful to targeted improvement and overall management.

Samsung Witnesses 97% CSAT with Sobot’s All-in-One Solution

Samsung is a global leader in the consumer electronics and technology sectors, renowned for its advanced smartphones, televisions, and home appliances. Each day, the company attracts hundreds of thousands of customers eager to purchase its high-quality products.

Samsung consistently manages a substantial volume of customer inquiries spanning the pre-sales, sales, and after-sales stages. Therefore, Samsung chose to develop collaboration with Sobot to improve its customer service comprehensively, during which Sobot’s all-in-one solution played a vital role.

Sobot’s platform enables Samsung’s agents to receive all customers from various channels in a united platform. Such integration has helped Samsung realize information synchronization, providing agents with immediate access to comprehensive customer information.

Sobot’s platform was also integrated with Samsung’s ordering system and could provide context-aware responses to requests.

With Sobot’s all-in-one solution, Samsung has witnessed an 30% increase in agent efficiency, and its CSAT reached 97%.

Enhance Seamless Customer Experience with Sobot

A real customer review from G2 well reveals Sobot’s efforts in helping businesses enhance CX. “Before Sobot, managing customer interactions across different platforms (email, chat, calls, social media) was cumbersome and often led to inconsistencies in customer service. Sobot’s omnichannel approach has allowed us to unify these interactions into a single, streamlined workbench, ensuring a consistent and high-quality service experience for our customers.” And it’s not just for customers, both customer service agents and administrators of businesses benefit from Sobot’s all-in-one solution.

“The GITEX Global 2024 gives Sobot an opportunity to introduce our all-in-one contact center solution, which indicates our determination in CX improvement.” said Shao. “CX improvement has already become an irreversible trend in customer contact, and Sobot would like to invite more businesses to enhance seamless customer experience together.

For more information, please visit https://www.sobot.io/

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Apparel Manufacturing In New York City Offers 360 Design Support For Apparel Brands

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NEW YORK, Nov. 13, 2024 /PRNewswire/ — Apparel Manufacturing In New York City (AMI NYC) is excited to announce the launch of its comprehensive 360 Design Program. This innovative program is designed to empower retail stores and emerging start-up brands in the apparel industry by providing them with comprehensive support throughout the entire design and production process.

In today’s dynamic digital landscape, characterized by the meteoric rise of platforms like TikTok shops, apparel brands face unprecedented pressure to deliver impactful designs that resonate with discerning online consumers. Recognizing this critical need, AMI NYC has meticulously crafted the 360 Design Program to bridge the gap between creative vision and market success.

The 360 Design Program is a game-changer for new and aspiring apparel brands. AMI NYC’s deep understanding of the industry, coupled with its commitment to affordability, makes it the ideal partner for businesses looking to make their mark in the competitive world of fashion.

Here are just a few of the many ways the 360 Design Program can help your brand succeed:

Concept Development: Our team of experienced designers will work collaboratively with you to transform your initial ideas into commercially viable designs. From mood boards to technical sketches, we’ll ensure your vision is captured and translated into compelling apparel concepts.Technical Design & Pattern Making: Our skilled technicians will create precise patterns and technical specifications, ensuring your garments are produced to the highest standards of quality and fit.Sourcing & Sampling: We leverage our extensive network of trusted suppliers to source the finest fabrics and materials that align with your brand’s aesthetic and budget.Production Management: We oversee every step of the production process, from cutting and sewing to finishing and quality control, ensuring timely delivery of your collection.Marketing & Launch Support: Our marketing experts can provide guidance on branding, packaging, and go-to-market strategies, helping you effectively launch your new collection and reach your target audience.

Apparel Manufacturing In New York City (AMI NYC) is strategically positioned as a leading USA apparel production management company. For apparel brands seeking reliable and high-quality USA apparel production teams, Apparel Manufacturing In New York City (AMI NYC) stands out as the partner of choice.

The 360 Design Program is a testament to AMI NYC’s unwavering commitment to fostering innovation and empowering businesses in the apparel industry. By providing unparalleled support and expertise, AMI NYC is dedicated to helping brands thrive in today’s competitive market.

For more information about the 360 Design Program and to discuss your next apparel collection, please visit apparelmanufacturinginnyc.com.

Apparel Manufacturing In New York City (AMI NYC)

View original content:https://www.prnewswire.com/news-releases/apparel-manufacturing-in-new-york-city-offers-360-design-support-for-apparel-brands-302304685.html

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Shipt Announces Same-Day Delivery Offerings with The Fresh Market in Time for Holiday Season

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The Fresh Market launch brings exceptional products, restaurant-quality foods, and more to customers via Shipt’s reliable, high-quality delivery

BIRMINGHAM, Ala., Nov. 13, 2024 /PRNewswire/ — Shipt, the same-day delivery platform connecting customers to a delightful, curated assortment of retailers, is excited to announce its partnership with The Fresh Market, recognized by USA Today 10 Best Readers’ Choice Awards 2024 for best bakery, best deli, and best-prepared food. Shipt will now offer same-day delivery from more than 140 The Fresh Market locations across 22 states. First-time Shipt users can save $15 off orders of $50 or more at The Fresh Market with code FRESH15 on Shipt’s marketplace now through December 31.*

The addition of The Fresh Market’s assortment to the Shipt marketplace provides members with expanded access to high-quality fresh products, meal-ready foods, gifting options, plus alcohol** offerings at select stores. The Fresh Market’s dedication to excellent products and guest experience makes it a natural partner for Shipt and a top-tier offering for Shipt members. With locations across multiple states, members and customers can find out if their zip code includes The Fresh Market by visiting Shipt’s website or app and typing in their address.

“The Fresh Market will provide unique products, organic options, and delicious meal-ready items to our members and we are thrilled to have them join Shipt’s marketplace ahead of the busy holiday season,” said Katie Stratton, Shipt’s chief growth and strategy officer. “The addition of The Fresh Market marks another exciting opportunity for Shipt to emphasize our brand’s dedication to offering a curated, quality selection of top-notch retail options to our members.”

Ahead of the holidays, members can learn how The Fresh Market’s wide array of products can make their gatherings even more special, all powered by Shipt’s same-day delivery solutions. Shipt’s ‘Lists’ feature, which enables users to pre-select items for specific occasions or recipes and quickly add to their cart, and ‘Preferred Shopper,’ an industry-leading pairing feature, will make shopping The Fresh Market’s assortment even easier as members can focus on time with loved ones instead of running to the store.

“At The Fresh Market, our mission has always been to create an exceptional shopping experience with the highest quality products and unmatched service,” said Emily Turner, chief marketing officer for The Fresh Market. “Our partnership with Shipt, renowned for their guest-centric approach, allows us to extend this experience to our guests’ doorsteps with unparalleled convenience.”

New customers can enjoy Shipt’s same-day delivery service with a 14-day free trial.** For more information on Shipt and The Fresh Market, Inc., please visit shipt.com and thefreshmarket.com. 

About Shipt
Through easy-to-use technology and a network of workers who love to go above and beyond, Shipt connects personal shopping and delivery to 80% of households in more than 5,000 U.S. cities.  Shipt’s app and website offer consumers access to a variety of stores and product categories, including fresh foods, household essentials, wellness products, office and pet supplies. Shipt also helps power deliveries for retailers on orders placed on their own websites by leveraging Shipt Driven, a delivery-only last-mile offering. Shoppers and drivers on the Shipt platform are known for reliability and going above and beyond, including communicating in real time about preferences and substitutions.

Shipt is an independently operated, wholly owned subsidiary of Target Corp. Founded and headquartered in Birmingham, Alabama, Shipt also maintains an office in San Francisco. For more information, visit Shipt’s Newsroom.

About The Fresh Market, Inc.
Voted as the “Best Grocery Store in America” by USA Today’s 10 Best Readers’ Choice Awards in 2023, 2022 and 2021, “America’s Best Customer Service 2021” by Newsweek and Statista and a top 5 most trusted grocery retail brand for specialty and natural/organic foods in the 2022 BrandSpark Most Trusted Awards, The Fresh Market helps guests discover the best with time-saving meal solutions, unique ingredients, and delicious food for any occasion. From fresh produce and exceptional meat and seafood to signature baked goods and thousands of organic options, the specialty grocer has something to please every palate. The Fresh Market currently operates 160 stores in 22 states across the U.S., inspiring guests to discover new flavors and cook with confidence. For more information, please visit or follow the company on Facebook, Twitter, Instagram, TikTok and Pinterest.

*Offer expires 10/31/24 at 11:59 p.m. HT. First time Shipt customers place an order of $50 or more from The Fresh Market on Shipt marketplace, and input promo code FRESH15 at checkout to receive $15 off. Limit 1 use per promotional code. Promo code not valid for current Shipt members. Offer not valid for orders containing alcohol items. Offer is subject to Shipt Promotional Terms and Conditions.

**Orders with alcohol may incur a $7 alcohol fee. Alcohol delivery is available in select areas and varies by retailer. You must be 21 years of age or older with a valid ID to order or receive alcohol. Shipt credits cannot be applied to orders containing alcohol items. Alcohol inventory varies by retailer.

***Offer valid for new customers only, returning customers are ineligible. 14 day trial will renew at the applicable membership rate at the end of the trial. Cancellation available free of charge anytime during trial. Offer is subject to Shipt Promotion Terms and Conditions. Deliveries under $35 with a membership will incur a $7 fee. All orders with alcohol (where available) may incur a $7 alcohol fee. Service fees may apply and will vary by retailer and location. See Terms of Service. See Terms of Service.

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St. Joseph’s Health Wins National Patient Safety Award

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Total Systems Safety assessment earns St. Joseph’s Health facilities the 2024 Safety Excellence Award from ECRI

PLYMOUTH MEETING, Pa., Nov. 13, 2024 /PRNewswire/ — ECRI, a global healthcare safety nonprofit organization, named St. Joseph’s Health the winner of the 2024 Safety Excellence Award, in recognition of numerous safety initiatives they successfully executed across two facilities in northern New Jersey.

St. Joseph’s Health aligned executive leaders and frontline staff to proactively complete the ECRI Total Systems Safety Assessment to capture a candid, comprehensive snapshot of the institution’s safety status, identify areas for improvement, fuel targeted action plans, and measure progress over time.

The annual Safety Excellence Award from the ECRI and ISMP Patient Safety Organization (PSO) recognizes outstanding patient safety initiatives and evidence-based strategies that improve safety-related outcomes.

“We are proud of the team at St. Joseph’s Health for embracing many of the principles that are foundational for a holistic approach to patient safety, like the Total Systems Safety framework and just culture for the workforce,” said ECRI Chief Medical Officer Dheerendra Kommala, MD. “Their commitment to involving leadership at all levels has been instrumental in driving impactful change that’s sustainable. This proactive, patient-centered approach sets a new standard that is grounded in transparency and successfully reduces preventable harm.”

“Our entire team has taken a hands-on approach to patient safety,” said Pam Upadya, MD, Patient Safety Officer and Interim Vice President, Physician Services, St. Joseph’s Health. “Our partnership with ECRI and their encouragement for us to undergo the safety assessment has aligned our institution completely with the most recent CMS guidelines for patient safety. We’re thrilled for the recognition of our vast efforts around safety excellence, which represents the heart of what we do.”

St. Joseph’s Health created core working groups to address each of the four principles in the Total Systems Safety Assessment: Culture Leadership, and Governance; Workplace Safety; Learning System; and Patient and Family Engagement. Multiple targeted action plans were developed for each category.

Inspired by the TSS assessment results, St. Joseph’s began holding quarterly institutional patient safety symposiums which focus on successful patient safety initiatives that can be celebrated as a learning opportunity throughout the healthcare system.

The action plans included other changes, such as a new Just Culture policy and education, safety improvement education plans, expanding the Patient and Family Advocacy Council, unit-based huddles, safety coaches, and engaging in learning systems and networks.

The safety team also began introducing “safety stories” into all leadership and board meetings to highlight staff’s positive actions related to safety and incident reporting. These efforts helped to shift the culture towards a focus on safety, transparency, communication across expert teams, and overall brought tangible safety actions to the forefront for senior leaders.

St. Joseph’s Health also won ECRI’s 2024 Healthcare Supply Chain Excellence Award for excellence in overall spend management and adopting best practice solutions into their supply chain processes. St. Joseph’s Health will be recognized for their safety award during the ECRI and ISMP PSO Annual Meeting on November 13.

Two additional ECRI partners were recognized with honorable mentions in the Safety Excellence Award.

Penn Medicine Lancaster General Health won ECRI’s Honorable Mention recognition for their work improving the Root Cause Analysis process for clinical safety events. This work led to faster response and investigation times, enhanced staff emotional wellbeing, and a reduction in safety events.

Hackensack Meridian Health won ECRI’s Honorable Mention for improving safety event reporting and quality processes across ten acute care hospitals.

Learn more about ECRI’s Safety Excellence Award.

About ECRI

ECRI and the ISMP PSO maintain the largest patient safety reporting and learning system—collecting and analyzing more than seven million patient safety events across 90 percent of the United States. 

ECRI is an independent, nonprofit organization improving the safety, quality, and cost-effectiveness of care across all healthcare settings. ECRI is the only organization worldwide to conduct independent medical device evaluations, with labs located in North America and Asia Pacific. ECRI is designated an Evidence-based Practice Center by the U.S. Agency for Healthcare Research and Quality and a federally certified Patient Safety Organization by the U.S. Department of Health and Human Services.

About ISMP

The Institute for Safe Medication Practices (ISMP) formally became an ECRI Affiliate in 2020. ISMP is the only 501c (3) nonprofit organization devoted entirely to preventing medication errors. ISMP runs the only national voluntary practitioner medication error reporting program, publishes newsletters with real-time error information, and offers a range of unique educational programs, tools, and guidelines.

About St. Joseph’s Health

Founded in 1867 by the Sisters of Charity of Saint Elizabeth, St. Joseph’s Health is a world-class hospital and healthcare network supported by more than 5,000 leading and renowned physicians, nurses and care teams. From its humble beginnings, St. Joseph’s Health has become one of the premier health systems in the state. The organization continues to evolve as the leading health resource in the community, the largest employer in Passaic County, and one of the largest providers of charity care in New Jersey.

The St. Joseph’s Health system is one of the leading clinical teaching and academic centers in the country, and has been recognized for its innovative programs and cutting-edge services. The health system operates a full continuum of care, including a regional tertiary care medical center (St. Joseph’s University Medical Center, Paterson), an acute care medical center (St. Joseph’s Wayne Medical Center, Wayne) a state-designated children’s hospital (St. Joseph’s Children’s Hospital, Paterson), an outpatient facility (St. Joseph’s Totowa Health Campus, Totowa), comprehensive home care (Visiting Health Services of New Jersey), and multiple ambulatory care centers located throughout Northern New Jersey. The system is further supported by St. Joseph’s Health Medical Group, which operates more than 100 physician medical and specialty practices across northern New Jersey.

View original content to download multimedia:https://www.prnewswire.com/news-releases/st-josephs-health-wins-national-patient-safety-award-302304504.html

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