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Global Businesses Grapple with Surging Complexity and Costs as Risk Landscape Intensifies

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BOSTON, Nov. 12, 2024 /PRNewswire/ — As companies around the world face unprecedented regulatory demands and a shifting risk landscape, balancing effective risk management with operational efficiency has become increasingly challenging. Pressures associated with the rise of environmental, social, and governance (ESG) regulations, cybersecurity threats, and rapid advances in artificial intelligence are driving up costs and creating complex, fragmented processes that hinder true resilience and responsiveness.

These are some of the findings of Boston Consulting Group’s 2024 Global ESG, Compliance, and Risk Report, New Ways to Combat Rising Complexity and Costs. Drawing insights from a global survey of senior risk and compliance executives, the report highlights how businesses across industries are struggling to navigate escalating internal and external risk management requirements. The need to adapt to rapidly changing risks—including ESG concerns, geopolitical tensions, and evolving technologies like artificial intelligence (AI)—has led companies to adopt measures that have increased complexity and operational inefficiencies.

“Organizations are facing a rising tide of regulatory and risk-related challenges that are driving up operational costs. Our research indicates that many companies are addressing these challenges with piecemeal solutions rather than taking a holistic approach, which ultimately increases organizational complexity,” said Katharina Hefter, a managing director and partner at BCG and a co-author of the report. “To stay resilient, businesses need to simplify their processes and frameworks, leveraging new technologies such as generative AI while prioritizing the most critical risks.”

The report also reveals that many companies are underutilizing GenAI and other tools to reduce operational burdens, focusing instead on higher-level initiatives that fail to address the underlying complexity. According to BCG’s findings, organizations that adopt a more streamlined, efficient approach to risk management can significantly reduce the number of documents, processes, and resources that they have to dedicate to compliance, while improving their overall resilience.

Among the key findings of the report:

Quickly Changing Risk Priorities. Emissions reporting surged to the top of the risk priorities list in 2024, with new regulations such as the EU’s Corporate Sustainability Reporting Directive adding to compliance burdens.Rising Reputational Risk. Adverse media coverage, particularly driven by social media, now ranks second as a key risk, yet many companies lack frameworks for monitoring such coverage and reacting swiftly to it.Underutilization of GenAI. Although AI holds immense potential for risk mitigation, only 39% of companies use it to perform critical tasks, such as identifying compliance gaps or drafting policies.Geopolitical and Internal Audit Demands. Companies face an unsustainable increase in complexity, driven almost equally by external regulations and internal audits, with overlapping requirements and a lack of coordination leading to higher costs.

The report highlights steps that companies can take to reduce complexity and costs while positioning themselves for resilience. Key recommendations include redefining governance models, streamlining risk management processes, and investing in advanced analytics and AI to enable real-time risk monitoring and response.

“Businesses today must reimagine how they approach risk and compliance to remain competitive,” said Julia Gebhardt, a managing director and partner at BCG and a co-author of the report. “A holistic strategy that integrates new technologies and reduces redundancy will empower companies to navigate complex demands more effectively, driving both agility and resilience.”

Read the full report here:

https://www.bcg.com/publications/2024/new-ways-combat-rising-complexity-costs

Media Contact:
Eric Gregoire
+1 617 850 3783
gregoire.eric@bcg.com

About Boston Consulting Group
Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we work closely with clients to embrace a transformational approach aimed at benefiting all stakeholders—empowering organizations to grow, build sustainable competitive advantage, and drive positive societal impact.

Our diverse, global teams bring deep industry and functional expertise and a range of perspectives that question the status quo and spark change. BCG delivers solutions through leading-edge management consulting, technology and design, and corporate and digital ventures. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, fueled by the goal of helping our clients thrive and enabling them to make the world a better place.

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SOURCE Boston Consulting Group (BCG)

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Activeport’s bold capital strategy fuels path to innovation and growth

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SYDNEY, Nov. 14, 2024 /PRNewswire/ — Activeport Group Ltd (ASX:ATV) has successfully closed its renounceable rights issue, raising approximately $3.1 million before costs. With a possible $1.5M offered into the placement by fund manager MWP Partners and its associates in Hong Kong, the total of up to $4.6M is close to the maximum possible under the offer of $5.3M.

This significant new capital inflow paves the way for Activeport to rapidly expand sales capacity to generate new revenue from its network orchestration software. Notably Activeport Company Directors and management demonstrated confidence by fully subscribing to their entitlements, underscoring their commitment to Activeport’s long term vision.

Activeport Chairman and CEO Peter Christie “We would like to extend our gratitude to existing shareholders for their participation, and warmly welcome our new investors. This is an exciting time in Activeport’s growth, and we look forward to realising our strategic goals with their support.”

Activeport recently launched its SaaS business in Australia in conjunction with FibreconX. The combination of Activeport’s software and the FibreconX network offers new connectivity solutions for consumers of data centre capacity in Australia, a market that is booming from the AI revolution. Internationally, Activeport is deploying its software to major telecommunications carriers, data centre operators and sub-sea fibre owners that are also growing exponentially with the demand generated from AI.

The funds raised in this Rights issue will be strategically allocated to scale Activeport’s operational capabilities to take advantage of the unprecedented growth in demand for its network orchestration software across the data centre and telecommunications industries.

New securities will be issued on November 13th, 2024, with the Directors holding the flexibility to place any shortfall within three months.

About Activeport

Headquartered in Australia, Activeport develops automation software and customer self-service portals for global telecommunication providers. The Activeport product suite enables network automation, minimising operational costs, accelerating ‘time to revenue; and improving customer experience. 

For more information: https://www.activeport.com.au 

View original content:https://www.prnewswire.com/apac/news-releases/activeports-bold-capital-strategy-fuels-path-to-innovation-and-growth-302304094.html

SOURCE ActivePort

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Resideo to Participate at Upcoming Investor Conferences

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SCOTTSDALE, Ariz., Nov. 13, 2024 /PRNewswire/ — Resideo Technologies, Inc. (NYSE: REZI), a leading global manufacturer and distributor of technology-driven products and solutions that provide home comfort and smart living, security, life safety and energy efficiency to consumers and businesses, today announced that it is scheduled to participate at the following investor conferences.

NYSE Industrials Conference (Virtual) on Tuesday, November 19, 2024.

Wells Fargo TMT Summit in Rancho Palos Verdes, CA on Tuesday, December 3, 2024.

Bank of America Leveraged Finance Conference in Boca Raton, FL on Wednesday, December 4, 2024. Mike Carlet, Resideo’s Chief Financial Officer, will participate in a fireside chat starting at 10:50AM ET

Raymond James TMT and Consumer Conference in New York, NY on Tuesday, December 10, 2024. Mike Carlet, Resideo’s Chief Financial Officer, will participate in a fireside chat starting at 10:40AM ET.

The fireside chats will be webcast live and available for replay on the Investor Relations page of the Resideo website at investor.resideo.com and archived on the Investor Relations page for a period of 30 days.

About Resideo
Resideo is a leading manufacturer and developer of technology-driven sensing and controls products that provide critical comfort, energy, smoke and carbon monoxide detection home safety products and security solutions to homes globally. We are also a leading wholesale distributor of low-voltage security products including access control, fire detection, fire suppression, security, and video products, and participate significantly in the broader related markets of, communications, data communications, networking, power, residential and professional audio-visual solutions, smart home, and wire and cable. Our global footprint serves both commercial and residential end markets. For more information about Resideo, please visit www.resideo.com

Contacts:

Investors:

Media:

Christopher T. Lee

Garrett Terry

Global Head of Investor Relations

Corporate Communications Manager

investorrelations@resideo.com

garrett.terry@resideo.com

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SOURCE Resideo Technologies, Inc.

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TTEC Celebrates Growth in India with Milestone Anniversaries

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Company marks one year of operation at its Mumbai Customer Experience Center and Digital Innovation Studio in Hyderabad

DENVER and MUMBAI, India, Nov. 14, 2024 /PRNewswire/ — TTEC Holdings, Inc. (NASDAQ: TTEC), a leading global CX (customer experience) technology and services innovator for AI-enhanced CX with solutions from TTEC Engage and TTEC Digital, is marking a significant year of growth in India with the one-year anniversaries of two key facilities: its Mumbai Customer Experience Center and Hyderabad Digital Innovation Studio.

TTEC has been operating in India for 24 years providing support to large global brands through its care, back office, trust and safety, and content moderation capabilities, and more recently with its CX technology talent. Over the past year, TTEC has significantly grown its footprint in India, adding 800 positions to support the new facilities in Mumbai and Hyderabad with plans for more growth in 2025. TTEC has approximately 3,500 employees in total in the country, including its sites in Ahmedabad and Chennai.

Mumbai Attracting New Clients from Across the Globe

TTEC’s Customer Experience Center in Mumbai has been instrumental in delivering world-class customer support and enhancing operational efficiency for its global clients. The center’s diverse and skilled workforce continues to meet the growing demand for innovative customer service solutions with voice and back-office capabilities for multiple global industries including healthcare, banking, financial services, insurance, and tech support. 

India has long been a global leader in the BPO sector, and today’s advanced, AI-driven environment is attracting a new generation of skilled professionals,” said TTEC Engage Senior Vice President of Asia Pacific Operations Arnab Ray. “Our talented, multilingual workforce is well-positioned to deliver innovative CX solutions, making India an essential and important hub for meeting the evolving needs of our global clients. We’re proud of our team here and remain poised to lead in this AI-enabled CX ecosystem.”

Hyderabad is India’s Digital Hub

Meanwhile, the TTEC Digital Innovation Studio in Hyderabad has emerged as a leading hub for talent across CX hyperscaler platforms and other leading technology and disciplines, uniting experts in Contact Center, CRM, and AI & Analytics to power modern customer experiences. The studio is also a key driver of TTEC Digital’s bespoke software IP that is creating value with transformation services and customized solutions that help clients improve their customer experiences and streamline operations.

“Our Innovation Studio is a testament to the incredible talent and creativity of our team in India,” said TTEC Digital India Leader and Group Vice President of Global Delivery Amol Gupta. “They are at the leading edge of advanced AI, automation, and analytics which are at the core of every CX transformation project we deliver. Their technical expertise and innovative spirit allow us to deliver on any platform, in a globally integrated, value optimized way that helps our clients stay ahead in a rapidly evolving market.”

Creating Opportunities for Professionals and Communities

Both new facilities reflect TTEC’s dedication to creating meaningful job opportunities; nurturing diverse, local talent; and fostering innovation in India’s rapidly evolving CX landscape. TTEC is certified as a Great Place to Work® in India and for the second year in a row HR Asia has recognized it as one of the Best Companies to Work for in Asia. The company provides career advancement opportunities for professionals in areas such as customer service, digital innovation, and IT, all while contributing to the local economies. TTEC’s diverse, highly-skilled workforce in India boasts impressive credentials – 32 percent are women, 82 percent hold degrees, and 21 percent are engineers.

Additionally, TTEC’s India sites proudly give back to their communities. The Ahmedabad Customer Experience Center has held an annual wellness walk for the past 22 years and has raised an estimated $1.8 million for local charities. That site is also one of the largest corporate blood donors for the Gujarat Red Cross and, according to their estimates, their blood donations have saved an estimated 6,900 lives.

To learn more about TTEC India and its award-winning work and workplace culture, visit here.

To learn about our current jobs in India, visit ttec.jobs.com/India.   

About TTEC
TTEC (pronounced T-TEC) Holdings, Inc. (NASDAQ: TTEC) is a leading global CX (customer experience) technology and services innovator for AI-enabled digital CX solutions. Serving iconic and disruptive brands, TTEC’s outcome-based solutions span the entire enterprise, touch every virtual interaction channel, and improve each step of the customer journey. Leveraging next-gen digital technology, the Company’s TTEC Digital business designs, builds, and operates omnichannel contact center technology, CRM, AI and analytics solutions. The Company’s TTEC Engage business delivers AI-enhanced customer engagement, customer acquisition and growth, tech support, back office, and fraud prevention services. Founded in 1982, the Company’s singular obsession with CX excellence has earned it leading client, customer, and employee satisfaction scores across the globe. The Company’s employees operate on six continents and bring technology and humanity together to deliver happy customers and differentiated business results. To learn more visit us at https://www.ttec.com.

Media Contact:
Meredith Matthews
meredith.matthews@ttec.com
+1 281-770-2566

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View original content:https://www.prnewswire.com/in/news-releases/ttec-celebrates-growth-in-india-with-milestone-anniversaries-302304769.html

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