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ResumeTemplates.com Survey Finds 1 in 4 Companies Report They’ve Lost Customers Due to Gen Z Employees’ Behavior

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Majority of managers have concerns about hiring Gen Zers for customer-facing roles

SEATTLE, Nov. 8, 2024 /PRNewswire-PRWeb/ — ResumeTemplates.com, the leading platform for free professional resume templates and examples, has released findings from a recent survey of 1,000 U.S. hiring managers, shedding light on perceptions of Generation Z employees in customer-facing positions. The survey, conducted in October 2024, reveals widespread concerns among hiring managers about Gen Z’s readiness for these roles, with many noting communication challenges and unprofessional behavior as key issues.

“With the right training and feedback, many of these challenges can be addressed. Companies have an opportunity to bridge this gap and foster professional growth for young employees, particularly in customer-facing roles where effective communication and attention to detail are crucial.”

According to the survey, nearly all hiring managers (91%) have reservations about hiring Gen Z employees for customer-facing positions, with top concerns including unprofessional tone, lack of attention to detail, and reluctance to go beyond minimum expectations. More than half of the managers surveyed have received complaints from clients or customers about Gen Z employees.

“Gen Zers are still in the early stages of their careers and may need additional guidance on professionalism,” says Julia Toothacre, Chief Career Strategist at ResumeTemplates.com. “With the right training and feedback, many of these challenges can be addressed. Companies have an opportunity to bridge this gap and foster professional growth for young employees, particularly in customer-facing roles where effective communication and attention to detail are crucial.”

Over 40% of hiring managers report that Gen Z employees have negatively impacted customer satisfaction, with nearly a quarter (24%) even indicating they’ve lost clients due to Gen Z behavior. Additionally, almost half (48%) have had to reassign or remove Gen Z employees from client-facing roles following complaints.

While some hiring managers (1 in 8) are hesitant to place Gen Z in client-facing roles, many remain open to hiring Gen Z employees. Three in four managers believe Gen Z employees need extra customer service training compared to older generations.

This survey, conducted by ResumeTemplates.com and administered via Pollfish in October 2024, included responses from hiring managers involved in recruitment for customer-facing positions. Participants were selected based on demographic criteria such as age, income level, management role, and hiring responsibilities.

To view the complete report, please visit: https://www.resumetemplates.com/1-in-4-companies-report-theyve-lost-customers-due-to-gen-z-employees-behavior/

ABOUT RESUMETEMPLATES.COM
ResumeTemplates.com offers a comprehensive selection of free, industry-specific resume templates, tailored to meet the needs of various job seekers. The website also provides extensive resources to help facilitate the job application process, including expert advice, resume examples, and tips and tricks for creating impactful resumes. For more information, please visit: https://www.resumetemplates.com/.

Media Contact

Abigail Davis, ResumeTemplates.com, (800) 719-7459, abigail@resumetemplates.com, ResumeTemplates.com 

View original content:https://www.prweb.com/releases/resumetemplatescom-survey-finds-1-in-4-companies-report-theyve-lost-customers-due-to-gen-z-employees-behavior-302293930.html

SOURCE ResumeTemplates.com

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The Week in Canadian Press Releases: 10 Stories You Need to See

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A roundup of the most newsworthy press releases from Cision Distribution this week

TORONTO, Dec. 27, 2024 /CNW/ – With thousands of press releases published each week, it can be difficult to keep up with everything on Cision. To help journalists and consumers stay on top of the week’s most newsworthy and popular releases, here’s a recap of some major stories from the week that shouldn’t be missed.

The list below includes the headline (with a link to the full text) and an excerpt from each story. Click on the press release headlines to access accompanying multimedia assets that are available for download.

MNP WELCOMES 21 BDO CANADA OFFICES, PARTNERS, TEAMS, ACROSS FOUR PROVINCES 
MNP and BDO, two of Canada’s leading professional services firms, announced today that MNP will acquire a select number of BDO’s Canadian offices, partners and team members, effective December 31, 2024. In total, 21 BDO Canada offices, with more than 40 partners and 420 team members will join MNP. The transaction will include selected locations in B.C., Alberta, Ontario and P.E.I.; provinces where both firms have offices. A list of the selected offices can be found below. MNP’s business model is designed to support its clients, team members and communities with a locally focused approach. National Bank receives final approval to proceed with the acquisition of Canadian Western Bank
“This is a fantastic outcome for our clients, our teams and the communities in which we operate. We’re excited to join forces with National Bank to offer our clients access to a more comprehensive product and service platform on a national scale. We look forward to continuing to support our clients with the same highly personalized service and regional expertise we’ve always been known for,” said Chris Fowler, President and CEO of CWB. Following this last remaining approval, National Bank and CWB will work together to ensure a smooth transition to National Bank for CWB clients and employees, who will receive additional information shortly, as both banks work towards completing the transaction.BC Ferries Announces Discussions with Bondholders 
Following its conversations, BC Ferries has received feedback from such bondholders and is considering the launch of a formal consent and proxy solicitation to amend the MTI which would be conducted pursuant to the process required by the MTI.  It is also expected that if such a consent and proxy solicitation were to be launched, it would likely include the offering of a work consent fee in accordance with standard market practice for such transactions. This notice does not represent a notice of the launch of a consent solicitation, proxy solicitation or bondholder meeting and does not provide any assurance that such a process or transaction will be executed.Payfare Enters into Definitive Agreement to be Acquired by Fiserv 
“Our Board conducted a thorough strategic review process together with our financial advisors, having evaluated numerous acquisition, commercial partnership, and other opportunities, and concluded that the Transaction is in the best interests of the Company, its various stakeholders and its shareholders with certainty of value with an all-cash offer,” said Marco Margiotta, Payfare CEO, and Founding Partner. “This Transaction represents tangible recognition of the value and strength of what Payfare has built as we embark on this exciting new chapter.”UHN Announces Purchase of 522 University Avenue
University Health Network (UHN), Canada’s leading research hospital, is growing to meet the health care needs of the future. Today, UHN announced the purchase of 522 University Avenue, a 15-storey building located at the southwest corner of University Avenue and Elm Street in the heart of Toronto’s Discovery District. The newly acquired property will support the expansion of UHN programs in cancer care, research and education at UHN’s Princess Margaret Cancer Centre and Toronto General Hospital. The building will also serve as another important training ground for health care learners from UHN’s Michener Institute of Education and partner academic institutions.Tentative agreement reached between UCCO-SACC-CSN, the Treasury Board and Correctional Services Canada 
After a long and arduous bargaining round that has lasted for just over 2 years, the UCCO-SACC-CSN bargaining committee has managed to register some significant gains for the members it represents. Salary wise, the members of UCCO-SACC-CSN will receive a 15,73% over 4 years. Additionally, our members will be receiving a pensionable 6365$ yearly allowance beginning June 1st, 2025, and a prorated 6240$ allowance on the date of signature.  The total monetary package represents approximately a 23% monetary increase for our members working within the institution. Paladin Completes the Acquisition of Fission Uranium Corp. 
Paladin Energy Ltd (ASX: PDN) (OTCQX: PALAF) (“Paladin”) and Fission Uranium Corp. (TSX: FCU) (OTCQX: FCUUF) (FSE: 2FU) (“Fission”) are pleased to announce the successful completion of Paladin’s acquisition of all of the issued and outstanding shares of Fission (the “Fission Shares”) by way of a court-approved plan of arrangement under the Canada Business Corporations Act (“Arrangement”) pursuant to the terms of the arrangement agreement among Fission, Paladin, and 1000927136 Ontario Inc. (the “Purchaser”) dated June 24, 2024, as amended on July 25, 2024 and August 29, 2024.Ontario Teachers’ Makes Investment in Omega Healthcare and Joins Private Equity at Goldman Sachs Alternatives as Co-Lead Investor 
Ontario Teachers’ Pension Plan (“Ontario Teachers'”) makes investment in Omega Healthcare Management Services (“Omega” or “the Company”) and joins Private Equity at Goldman Sachs Alternatives as Co-Lead investors. Omega is a leading technology-enabled healthcare management solutions provider. Terms of the transaction were not disclosed. Omega Healthcare works with healthcare institutions to empower them to deliver exceptional care while enhancing financial performance. Omega aims to help its clients increase revenues, decrease costs, and improve the overall patient experience through their comprehensive portfolio of technology-enabled and clinically-led solutions.Vermilion Energy Inc. Announces Strategic Deep Basin Acquisition 
The Acquisition enhances depth and quality of Vermilion’s Deep Basin inventory and complements the Company’s high-growth, liquids-rich Montney asset. Vermilion’s Canadian liquids-rich gas assets, combined with over 100 mmcf/d of high-netback, low-decline European natural gas production provides the Company with a premium realized natural gas price. Vermilion is committed to strategically growing its international assets both organically, as demonstrated by recent successes in Germany and Croatia, and via acquisitions. EDC welcomes new President and CEO Alison Nankivell 
Ms. Nankivell has more than 25 years of experience in international investments and finance, strategic planning, and leading high performing teams through transformation, all of which will be invaluable as EDC continues evolving to meet Canadian businesses’ changing needs. She joins EDC from MaRS Discovery District, where she served as CEO. Prior to her role with MaRS, Ms. Nankivell held progressively senior investment and leadership roles at EDC and EDC’s sister financial crown corporation, BDC.

Read more of the latest releases from Cision, see our resources for journalists, and stay caught up on the top press releases by following @cnwnews.

About Cision Canada

Cision is a comprehensive communications platform enabling more than 100,000 public relations and marketing professionals around the world to understand, influence and amplify their stories. As the market leader, Cision enables the next generation of communication professionals to strategically operate in the modern media landscape where company success is directly impacted by public opinion. Cision has offices in 24 countries through the Americas, EMEA and APAC, and offers a suite of best-in-class solutions, including Newswire, Brandwatch, Cision Communications Cloud® and Cision Insights. To learn more, visit www.cision.ca and follow @CisionCA on Twitter.

SOURCE Cision Canada

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Fangzhou Inc. Honored as an “Outstanding Innovation Firm” by Yangcheng Evening News

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GUANGZHOU, China, Dec. 27, 2024 /PRNewswire/ — Fangzhou Inc. (“Fangzhou” or the “Company”) (06086.HK), a leader in Internet healthcare solutions, was honored as an “Outstanding Innovation Firm” at the “Precision Engineering: 2024 Technology Pioneers Gala” held by Yangcheng Evening News on December 13th. Fangzhou garnered recognition for its significant milestones in 2024, including a successful listing on the Main Board of the Hong Kong Stock Exchange, and its role in spearheading the ongoing digital transformation of China’s healthcare sector.

Dr. Xie Fangmin, founder, chairman, and CEO of Fangzhou, remarked, “We are thrilled to receive this award from Yangcheng Evening News as an ‘Outstanding Innovation Firm’. Adhering to our corporate mission of ‘Better Health for All’, we will continue to cultivate a bold vision for the future of the Internet healthcare sector.”

2024 has been a significant year in Fangzhou’s development journey. Following its IPO in July 2024, the Company received commendation from the Guangzhou Municipal People’s Government for its contributions in advancing the digital transformation of the healthcare industry and enhancing public health. In October, Fangzhou was featured on the 2024 Guangdong “AI Catalyst” Enterprise Billboard at the 2024 Guangdong-Hong Kong-Macao Greater Bay Area Artificial Intelligence Industry Conference. More recently, the Company launched its ” AI Agent Solution” in November 2024 in partnership with Tencent Healthcare and Baidu Health, providing more efficient access to healthcare information and analysis for both consumers and healthcare professionals.

About Fangzhou Inc.

Fangzhou Inc. (06086.HK) is China’s leading online chronic disease management platform. With 45.6 million registered users and 217,000 registered doctors on its platform (as of June 30, 2024), the Company provides tailored medical care and precision medicine for a growing population of chronic disease patients. For more details, visit https://investors.jianke.com.

About Yangcheng Evening News

Yangcheng Evening News, first published in October 1957, was among the first broadly distributed evening newspapers established after the founding of People’s Republic of China. Produced in Guangzhou as the flagship publication of the Yangcheng Evening News Group, the newspaper has built a strong reputation for its critical and independent perspective, delivering engaging news coverage on a variety of topics that resonate with people’s daily lives.

Media Contact

For further inquiries or interviews, please reach out to:
Xingwei Zhao Associate Director of Public Relations Email: pr@jianke.com 

Disclaimer: This press release contains forward-looking statements. Actual results may differ materially from those anticipated due to various factors. Readers are cautioned not to place undue reliance on these statements

View original content to download multimedia:https://www.prnewswire.com/news-releases/fangzhou-inc-honored-as-an-outstanding-innovation-firm-by-yangcheng-evening-news-302339558.html

SOURCE Fangzhou Inc.

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XCMG Launches Used Equipment Certification to Drive Sustainable Development in Construction Machinery

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XUZHOU, China, Dec. 27, 2024 /PRNewswire/ — XCMG Machinery (“XCMG”, SHE: 000425) has officially launched the XCMG Certified Used Equipment brand, marking a significant milestone in the development of its circular business. This initiative reflects XCMG’s commitment to addressing industry challenges, promoting green circular economy principles, and accelerating the transition toward sustainable development and carbon neutrality.

In recent years, China’s construction machinery industry has made remarkable strides. Leveraging its deep technological expertise, extensive manufacturing experience, and well-established brand influence, XCMG has established its official certified used equipment brand. This initiative aims to empower industry transformation, enhance the lifecycle value of signature equipment, and offer customers comprehensive quality and service guarantees across the value chain.

At the recent bauma China Exhibition, XCMG and Ritchie Bros. co-hosted a used equipment auction, showcasing over 300 fully inspected and refurbished units from 16 XCMG product categories, including cranes, excavators, mining equipment, compactors, loaders, concrete machinery, and piling equipment. These units were launched on the Ritchie Bros. website, symbolizing a new chapter in the used equipment market.

In line with its vision to become the world’s premier service brand, XCMG also introduced the XCMG TrueCare (“TrueCare”) service brand. TrueCare embodies XCMG’s unrelenting pursuit of integrated solutions, aligning with the Solid to Succeed brand philosophy. The service brand is designed to deliver cutting-edge innovations, stringent quality control, and efficient services, empowering customers to maintain a competitive edge in global markets.

“This initiative will extend the value chain, foster innovation, and elevate XCMG to new heights as a globally recognized brand,” said Liu Jiansen, vice president of XCMG.

The five core missions of XCMG TrueCare are:

Swift: A global service network ensures rapid response to customer needs to minimize downtime.Optimal: Integration of XCMG’s five advanced digital management systems delivers tailored solutions to enhance operational efficiency.Long-term: TCO service models, including extended warranties and certified pre-owned programs, provide full lifecycle care and build lasting customer relationships.Intelligent: Comprehensive smart solutions address customer-specific requirements through the integration of R&D, production, supply, sales, and service.Dedicated: A global call center and a professional team provide 24/7 support, ensuring efficient equipment operation and 100% customer satisfaction.

With these strategic advancements, XCMG is poised to redefine industry standards, driving the adoption of sustainable practices and reinforcing its leadership in the global construction machinery market.

Photo – https://mma.prnewswire.com/media/2588046/XCMG_Launches_Used_Equipment_Certification_Drive_Sustainable_Development_Construction_Machinery.jpg

View original content:https://www.prnewswire.co.uk/news-releases/xcmg-launches-used-equipment-certification-to-drive-sustainable-development-in-construction-machinery-302339562.html

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