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J.S. Held Digital, Data & Technology Experts Address Evolving Business Risks & Opportunities

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JERICHO, N.Y., Nov. 7, 2024 /PRNewswire/ — Global consulting firm J.S. Held, proudly celebrating 50 transformative years, announces a multidisciplinary team to address rapidly growing opportunities and risks associated with data, technology, and digital transformation. 

 

J.S. Held experts present actionable strategies to thrive in a digital economy.

J.S. Held draws upon more than 1,500 technical, scientific, financial, and strategic experts across the globe with expertise in cyber security consulting and digital investigations; environmental, social, and governance (ESG) and environmental, health, and safety (EHS) digital solutions; and information governance and data privacy consulting. 

With trillions spent on digital transformation worldwide, data breaches costing $4.88M on average in 2024, and electronic discovery accounting for around 6.5M pages of data in a typical civil case, data is the energy source driving digital transformation. According to the latest estimates, 402.74M terabytes of data are created daily. Data flows are crucial to seamless communication and transactions between businesses, facilitating daily operations, innovation, and competitive advantage in a digital economy. According to International Chamber of Commerce statistics, data transfers contribute $2.8T to global GDP, outpacing the worldwide trade in goods, and is projected to reach $11T by 2025.

J.S. Held experts advise business executives, investors, government agencies, legal counsel, risk managers, and insurance professionals. Multidisciplinary experts help clients identify and mitigate risk, build resiliency, protect information, manage compliance, realize business value from their data and digital assets, process and analyze large volumes of information, conduct digital investigations, prevent and respond to cyber incidents, navigate litigation, and achieve successful digital transformation outcomes.

Cyber Security Consulting & Digital Investigations

J.S. Held experts equip clients with innovative solutions that prepare them for a cyber crisis and help them return to full operations after an incident. A global team of former federal law enforcement, network security experts, forensic accountants, former prosecutors, and investigators is engaged to respond to cyber incidents effectively; enhance implementation of incident response, remediation, and recovery efforts; innovate cyber security strategies to help clients become more resilient and manage risk; and advise in complex investigations and litigation. J.S. Held has specialized service lines in the areas of cloud security consulting, cyber risk and compliance, digital forensics, electronic discovery (eDiscovery), forensic data analytics, penetration testing, and virtual Chief Information Security Officer (vCISO).

ESG & EHS Digital Solutions

The J.S. Held team draws on vast experience in diverse fields, including management consulting, regulatory compliance, information technology, and occupational health and safety, to provide ESG and EHS advisory and technology services globally. This diversity benefits clients and allows J.S. Held to offer a wide range of unique ESG and EHS solutions – from end-to-end software implementation to process optimization, management solutions, governance, and regulatory compliance consulting.

Information Governance & Data Privacy Consulting

J.S. Held data privacy and information governance experts work alongside clients to ensure the safe management, utilization, and disposal of information throughout their global ecosystem. Experts with technical expertise and investigative experience collaborate with clients to protect the confidentiality, integrity, and availability of data across their organization to minimize corporate risk, safeguard private information, and minimize exposure from non-compliance. As usable sources of information expand, the team conducts ongoing system reviews and offers innovative solutions, processes, and applications to address evolving regulatory compliance requirements.

Meet the Experts

J.S. Held has curated a collection of entrepreneurial experts who are leaders in their industry – visionaries who not only understand the intricacies of their fields but have also navigated the volatile waters of business themselves, ensuring the advice clients receive is not just theoretical but grounded in real-world experience and innovation.

Steven Andersen specializes in ESG & EHS Digital Solutions. With over 20 years of experience in the sustainability industry, Steven advises large multinational clients with diverse risk exposure across various geographies and operations. His efforts have supported many enterprises’ proactive management of ESG issues, improving compliance and sustainability outcomes.

Denis Calderone is a Cyber Security Consulting specialist with 25 years of helping a diverse client base that spans all market vertices. Denis’ broad experience is highlighted by his many years of proactive security service delivery and program development. He is a seasoned penetration tester with expertise in red teaming as well as black and white box penetration testing and purple teaming approaches. Denis and his team of highly experienced testers craft highly customized testing schemes targeting hardware, software, applications, and humans alike. Denis also performs the role of virtual Chief Information Security Officer (vCISO) for a diverse set of J.S. Held clients. He takes pride in delivering custom-tailored, forward-thinking strategies that align with each client’s unique threat profile. His skills extend across cyber security compliance frameworks, program and policy development, and infosec mentorship and training. Whether leading as a vCISO, conducting tabletop simulations, or developing security workflows, Denis’ preventive focus empowers organizations to strengthen their defenses in today’s complex cyber landscape.

With over 25 years of experience, Stephen O’Malley specializes in eDiscovery, digital forensic investigations, investigative data analytics, and cyber security consulting. His work encompasses some of the largest multinational investigations, providing critical evidence for litigation support, deploying advanced technology solutions, conducting major fraud and corruption investigations, and enhancing organizations’ legal and operational integrity. In addition to serving as a principal investigative consultant responsible for investigating components for the trustee in the Bernard L. Madoff Investment Securities liquidation at the direction of the SIPC Trustee’s counsel, he played a central role in the insider trading investigation and response to multiple SEC subpoenas related to GameStop short sale price spike in 2021-2022.

Specializing in electronic discovery, digital transformation, cyber risk advisory, and digital forensics, Simon Placks has led projects across many industries. Simon addresses the complex challenges faced by large enterprises, helping many companies manage risks associated with misconduct and crime, implement advanced technology solutions, and enhance their legal compliance.

J.S. Held is recognized as an industry leader in the Verdantix Green Quadrant for Sustainability & ESG Consulting and was recently acknowledged by Acquisition International Magazine as the Best Business Intelligence & Cyber Security Consulting Firm in New York for 2024.

As data, technology, and online activity play a more significant role in an increasingly digital world, J.S. Held presents comprehensive expertise to help organizations manage risk and capitalize on opportunities globally. 

About J.S. Held

J.S. Held is a global consulting firm that combines technical, scientific, financial, and strategic expertise to advise clients seeking to realize value and mitigate risk. Our professionals serve as trusted advisors to organizations facing high stakes matters demanding urgent attention, staunch integrity, proven experience, clear-cut analysis, and an understanding of both tangible and intangible assets. The firm provides a comprehensive suite of services, products, and data that enable clients to navigate complex, contentious, and often catastrophic situations.

More than 1,500 professionals serve organizations across six continents, including 81% of the Global 200 Law Firms, 70% of the Forbes Top 20 Insurance Companies (85% of the NAIC Top 50 Property & Casualty Insurers), and 65% of the Fortune 100 Companies.

J.S. Held, its affiliates and subsidiaries are not certified public accounting firm(s) and do not provide audit, attest, or any other public accounting services. J.S. Held, its affiliates and subsidiaries are not law firms and do not provide legal advice. Securities offered through PM Securities, LLC, d/b/a Phoenix IB, a part of J.S. Held, member FINRA/ SIPC, or Ocean Tomo Investment Group, LLC, a part of J.S. Held, member FINRA/ SIPC. All rights reserved.

Contact

Kristi L. Stathis | Global Public Relations | +1 786-833-4864 | Kristi.Stathis@jsheld.com

Find Your Expert.®

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SOURCE J.S. Held

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REPLY: COVU Transforms Customer Experience with Amazon Connect, Partnering with Storm Reply

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35 mins ago

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November 7, 2024

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CHICAGO, Nov. 7, 2024 /PRNewswire/ — Storm Reply, an AWS Premier Consulting Partner and member of the Reply network, has successfully implemented Amazon Connect for COVU, a leader in AI-native services for insurance agencies. This integration empowers COVU to enhance its customer experience, scale operations with a growing number of AI solutions, and drive business growth with a robust and flexible contact center platform.

COVU’s contact center, the core of its operations, manages customer calls, text messages, web inquiries, and emails for numerous client agencies. As the company grew, COVU sought to replace its legacy system, which had limitations in visibility and call management. To further elevate its telephony capabilities, gain deeper insights into essential metrics like average wait times and abandonment rates, and build a foundation for rapidly developing new AI solutions, COVU partnered with Storm Reply to implement Amazon Connect, a cloud-based contact center system.

Storm Reply implemented several AI-driven features, including real-time call transcription, automated redaction of personally identifiable information (PII), and AI-powered call summaries. Additionally, sentiment analysis was integrated to help agents and supervisors proactively manage customer satisfaction.

Since implementing Amazon Connect, COVU has boosted efficiency and scalability, using AI-driven insights to handle more interactions without raising costs. Enhanced call routing and real-time insights have cut call abandonment rates by 20% and helped meet service level agreements, setting the stage for scalable growth. The integration of AWS telephony and SMS technology has further positioned COVU to quickly expand its AI capabilities, including the development of an AI voice agent that answers calls when human agents are busy, and creates tickets for operations staff, enhancing service efficiency. As a result, agent satisfaction has increased by over 250%.

Amin Zarshenas, Cofounder and Chief Product Officer at COVU  shared, “With Amazon Connect’s ability to seamlessly integrate with other AI services, we are poised to quickly launch new AI applications, drive operational efficiencies to foster business growth, and ensure success for our clients. This shift allows my leadership team and me to move beyond operational challenges and focus on strategic initiatives that fuel our company’s growth.”

Don Mishory, Managing Partner at Storm Reply, added, “By implementing Amazon Connect, we’ve empowered COVU to achieve remarkable efficiency and scalability. With AI-driven insights and advanced call routing, COVU has enhanced customer interactions while keeping operational costs steady. The integration of AWS technology has also paved the way for innovative solutions like an AI voice agent, significantly improving service efficiency and agent experience.”

Learn more about how COVU enhanced its customer experience here.

Reply

Reply [EXM, STAR: REY] specializes in the design and implementation of solutions based on new communication channels and digital media. As a network of highly specialized companies, Reply defines and develops business models enabled by the new models of AI, big data, cloud computing, digital media and the internet of things. Reply delivers consulting, system integration and digital services to organizations across the telecom and media; industry and services; banking and insurance; and public sectors. www.reply.com

Storm Reply

Storm Reply is a global leader in cloud-based solutions and services, specializing in the design and implementation of innovative Cloud infrastructures. As an AWS Premier Consulting Partner, Storm Reply supports businesses in implementing cloud systems, including Infrastructure as a Service (IaaS), Software as a Service (SaaS), and Platform as a Service (PaaS). Storm Reply helps enterprises leverage the cloud to drive business transformation and growth.

COVU

COVU is a tech-enabled partner for independent insurance agencies, offering an AI-powered platform that combines advanced technology with licensed support staff, market access, and expert advice. COVU’s all-in-one solution helps insurance agencies focus on strategic growth, improve customer service, and future-proof their operations.

Press contact:

Reply
Fabio Zappelli
f.zappelli@reply.com
Tel. +390117711594

Anusha Shankar
a.shankar@reply.com
Tel. +1 3129980306

View original content to download multimedia:https://www.prnewswire.com/news-releases/reply-covu-transforms-customer-experience-with-amazon-connect-partnering-with-storm-reply-302298256.html

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Therap Enhances Person-Centered Data Collection Tools and Expands Data Submission Window to Improve Individual Service Plans and Long-Term Care within the Human Services Sector

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35 mins ago

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November 7, 2024

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TORRINGTON, Conn., Nov. 7, 2024 /PRNewswire/ — Therap Services, the forefront provider of HIPAA-compliant electronic documentation solutions for organizations and agencies in Long-Term Services and Supports (LTSS), Home and Community-Based Services (HCBS), and broader human services sectors, has recently expanded its ISP Data submission window and introduced key enhancements to its data collection and reporting features. These updates offer significant benefits to service providers by enhancing the management and tracking of goals and objectives, helping to improve overall care and outcomes.

A major improvement is the extension of the ISP Data submission window from six months to 13 months. This expanded time frame offers greater flexibility for providers to submit, update, and adjust data as necessary, ensuring that documentation stays up-to-date even in complex or evolving care scenarios. This longer window allows for more comprehensive data collection and reporting, ultimately leading to more accurate tracking of individual progress.

In addition to the extended submission window, Therap has made some other enhancements to the ISP Data module, designed to make the data collection process more streamlined and user-friendly. These improvements focus on simplifying the entry of key information, enabling staff to record data more efficiently and accurately. With these updates, service providers can better monitor individual progress, make more informed decisions, and adjust care plans as needed.

The reporting features within the ISP Data module have also been enhanced to provide more meaningful and actionable insights. By improving report generation and search functionality, providers can more easily track trends, measure outcomes, and ensure compliance with regulatory requirements. These updates support providers in delivering higher-quality services by offering clearer visibility into the effectiveness of their programs.

Overall, the expanded ISP Data submission window and enhanced features empower providers to deliver better care, improving outcomes for vulnerable populations.

For more information on Therap’s comprehensive eSolution for Person-Centered services, please visit https://www.therapservices.net/products/comprehensive-esolution-for-person-centered-services/

About Therap

Therap’s comprehensive and HIPAA-compliant software is used in human services settings for documentation, communication, reporting, EVV and billing.

Learn more at www.therapservices.net

Related Links
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SOURCE Therap Services

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TD Integrates with TouchBistro to Provide Payment Solution to Canadian Restaurant Owners

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35 mins ago

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November 7, 2024

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TouchBistro POS and restaurant management system enables restaurant owners to manage orders, reservations, staffing, floor plan, and reconcile bills on one platform

TORONTO, Nov. 7, 2024 /CNW/ – TD Bank Group (TD) is pleased to announce a collaboration with independent software vendor, TouchBistro, enabling Canadian restaurant and food service entrepreneurs to consolidate all management and payment services into one, easy to use POS and restaurant management system. Available to all TD customers, TouchBistro provides restaurateurs with everything they need to drive sales and streamline operations through their comprehensive suite of front of house, back of house, and guest engagement technology.

“Collaborating with TouchBistro gives our merchants the ability to integrate their TD payment devices and benefit from the restaurant POS functionality and features that TouchBistro has to offer,” says Alec Morley, Senior Vice President, Canadian Small Business Banking at TD. “In turn, Merchants have the peace of mind being supported by a bank and software vendor that they know and trust, helping entrepreneurs feel at ease while managing their restaurant business.”

When it comes to paying for meals, TouchBistro’s 2024 Canadian Diner Trends Report found that 84 percent of Canadian diners prefer to settle up by using either a credit or debit card, and 76 percent of patrons prefer using a handheld payment terminal that is brought to the table.

“Offering merchants the ability to integrate their TD payment device directly with a restaurant management tool allows them to deliver what Canadian diners are looking for – ease of payment combined with enhanced customer service,” says Morley. “When things like reservations, managing orders and floor plans, plus the ability to reconcile bills are offered in one platform, restaurant staff can focus their attention on diners and delivering the quality customer service that we know Canadians are looking for.”

“TouchBistro is constantly evolving to offer best-in-class solutions to operators, and we are excited to work with TD as one of our integrated payments providers,” said Samir Zabaneh, Chairman and CEO of TouchBistro. “As we continue to be the most comprehensive all-in-one POS and restaurant management system, this collaboration is a natural fit as we expand our portfolio to offer diverse solutions that cater to Canadian operators’ unique needs.”

Offering an integrated payment solution allows merchants to improve efficiencies, generate insights about their business, ensure that payment data is secure and provide a pleasant customer experience.

For more information on the TD-integrated payment solution with TouchBistro please visit: https://www.touchbistro.com/tdintegration/

About TD Bank Group

The Toronto-Dominion Bank and its subsidiaries are collectively known as TD Bank Group (“TD” or the “Bank”). TD is the sixth largest bank in North America by assets and serves over 27.5 million customers in four key businesses operating in a number of locations in financial centres around the globe: Canadian Personal and Commercial Banking, including TD Canada Trust and TD Auto Finance Canada; U.S. Retail, including TD Bank, America’s Most Convenient Bank®, TD Auto Finance U.S., TD Wealth (U.S.), and an investment in The Charles Schwab Corporation; Wealth Management and Insurance, including TD Wealth (Canada), TD Direct Investing, and TD Insurance; and Wholesale Banking, including TD Securities and TD Cowen. TD also ranks among the world’s leading online financial services firms, with more than 17 million active online and mobile customers. TD had $1.97 trillion in assets on July 31, 2024. The Toronto-Dominion Bank trades under the symbol “TD” on the Toronto and New York Stock Exchanges.

About TouchBistro

TouchBistro is an all-in-one POS and restaurant management system that makes running a restaurant easier by providing essential front of house, back of house, and guest engagement solutions on one powerful platform. TouchBistro helps restaurateurs streamline and simplify their operations, drive sales, and deliver a great guest experience. For additional information, visit TouchBistro.com.

SOURCE TD Bank Group

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