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PolyAI Announces Speaker Lineup for VOX 2024: Horizons

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The only annual conference to focus on real-world voice AI applications and customer stories

NEW YORK and LONDON, Nov. 6, 2024 /PRNewswire/ — PolyAI, a global leader in voice AI solutions for customer experience and service, is kicking off its annual PolyAI VOX: Horizons virtual summit on Thursday, November 14. The event brings together thought leaders across industries – and the globe – to focus on how AI has already transformed contact centers, as well as share real world contact center and CX leader experiences and advice.

2024 has been a banner year for AI. Corporate interest in the tech increased, as did strategic focus on its thoughtful implementation. However, within customer service settings, successful implementations of AI have been – publicly – few and far between. PolyAI VOX: Horizons will address strategies for successful adoption and provide realistic perspectives on AI’s impact on and in contact centers. The conference will feature insights from experienced leaders who offer actionable advice on building the contact center of the future.

“Last year’s conference success proved enterprises are hungry for and somewhat skeptical of AI’s benefit within the enterprise, and heading into this year, we’re expanding our vision to encompass the limitless possibilities of AI-driven customer experiences. As the LLM landscape continues to shift and advance, businesses must adapt to evolving expectations or risk falling behind,” said Nikola Mrkšić, CEO and co-founder of PolyAI. “VOX Horizons is a resource and compass to navigate the complexities of AI-powered CX. By uniting industry visionaries and experts, we’re not just discussing the future of contact centers, we’re shaping it.”

Sessions will deliver actionable insights covering an array of topics, including building vs buying enterprise voice assistants, using AI to drive next-level personalization and making voice AI indispensable to the way brands connect with customers and more. Attendees will also get a first look at the next-generation developments PolyAI will be rolling out soon. External speakers include:

Mary Ann Dennis and Jonathan Arnold, Caesars EntertainmentAdam Biolchin, Lettuce Entertain YouKevin Boyer, ZendeskPascal Chevereau, NVIDIADan Eddie, SimplyhealthScott Hudson, OpenTableJo Lai, HopperJuan Ocharan, Pet ParadiseSam Richardson, TwilioLauren Sullivan, Howard Brown Health

To learn more about PolyAI VOX 2024 and register to attend, visit www.poly.ai/vox-2024/.

About PolyAI 
PolyAI specializes in creating the most lifelike conversational AI voice assistants in the world. With a focus on delivering exceptional customer service, PolyAI serves a wide range of high-call volume industries and is committed to revolutionizing the ways customers interact with brands through advanced, remarkably human voice AI solutions. PolyAI’s performance has earned spots in Forbes AI 50, Gartner Cool Vendors and Market Guide for Conversational AI Solutions, as well as a Gold Stevie Award for Contact Center Solutions in 2024. For more information, visit their website at www.poly.ai.

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SOURCE PolyAI

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Arjo and Bruin Biometrics conclude distribution agreement, Bruin Biometrics resumes direct sales and marketing of Provizio® SEM Scanner

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LOS ANGELES and LONDON, Nov. 6, 2024 /PRNewswire/ — Today Bruin Biometrics and Arjo announce the immediate transition of direct sales and marketing of the Provizio® SEM Scanner to Bruin Biometrics, following four years of cooperation between the companies.

As communicated earlier this year, the companies decided not to extend the distribution agreement for the Provizio SEM Scanner. Accordingly, and effective today, all sales and marketing of the Provizio SEM Scanner products transition from Arjo to Bruin Biometrics. Both companies remain fully committed to supporting customers throughout the process to ensure a continued high level of customer service.

“Supporting Provizio SEM Scanner users’ work to achieve a zero incidence of preventable pressure injuries in all care settings is our top priority and we look forward to supporting Provizio SEM Scanner users directly to help overcome this challenge,” commented Bruin Biometrics’ CEO, Martin Burns.

“Pressure injuries represent a significant economic challenge for healthcare systems worldwide, and Arjo has extensive experience in both prevention and treatment within this area. We see a growing interest for our other solutions and are fully committed to continue supporting our customers in their efforts to prevent pressure injuries,” says Joacim Lindoff, President & CEO of Arjo.

For more information about Bruin Biometrics, please contact:
Kate Hancock, EVP External Communications, Bruin Biometrics Tel: +447827315347
Email: khancock@bruinbiometrics.com

Media contact details:
Joanna Dodd, Alicia Barkle Rochester PR Group: joanna.dodd@rochesterprgroup.com, alicia.barkle@rochesterprgroup.com 

ABOUT Bruin Biometrics

Bruin Biometrics LLC is a pioneer in modernizing healthcare with biometric sensor technology for early detection and monitoring of chronic, preventable conditions in collaboration with clinicians. Bruin Biometrics work on SEM Assessment Technology has been recognized with multiple global healthcare innovation awards and is implemented in healthcare facilities across a variety of care settings. Bruin Biometrics HQ is based in Los Angeles, USA.

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Logo – https://mma.prnewswire.com/media/3604/BRUIN_BIOMETRICS1__LLC_LOGO.jpg

View original content:https://www.prnewswire.co.uk/news-releases/arjo-and-bruin-biometrics-conclude-distribution-agreement-bruin-biometrics-resumes-direct-sales-and-marketing-of-provizio-sem-scanner-302297639.html

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Opus IVS and Protech Automotive Solutions Announce Collaboration on Industry-Leading ADAS Identification Solution

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DEXTER, Mich., Nov. 6, 2024 /PRNewswire/ — Opus IVS, a global leader in intelligent vehicle support solutions, is pleased to announce a new partnership with Protech Automotive Solutions, the largest national provider of Advanced Driver-Assistance System (ADAS) diagnostic scanning and calibration services, which will enhance Opus IVS’s ADAS MAP (Advanced Driver Assistance Systems Mapping) solution. This collaboration will deliver extensive ADAS identification capabilities, combining the advanced ADAS technologies of both companies – with Opus IVS licensing Protech’s ADAS ID3 technology to bring new innovations to the industry-leading ADAS MAP platform.

The Opus IVS and Protech partnership will create a seamless ADAS identification solution that enables technicians to quickly and accurately identify ADAS systems, empowering repair shops to make well- informed repair and calibration decisions. With Protech Automotive Solutions, the nation’s largest car- side provider, this partnership will offer an enhanced solution to power leading U.S. multi-shop operators (MSOs). Additionally, Opus IVS recently announced that major insurers now recognize ADAS MAP’s accuracy, which leads to increased reimbursement for repair shops and adds significant value for the industry.

“This collaboration between Opus IVS and Protech represents a breakthrough in delivering accessible ADAS insights,” said Brian Herron, CEO of Opus IVS. “By joining forces, we’re building a more powerful ADAS solution for collision shops, allowing them to serve their customers with the highest levels of accuracy and safety.”

Grant LaBarbera, GM and Senior Vice President of Protech, added, “We’re excited to partner with Opus IVS to enhance the industry’s capabilities in ADAS identification. This collaboration brings together the best of both companies’ innovations and will improve the way repair shops approach ADAS, driving greater accuracy, quality and consistency across the industry.”

About Opus IVS
Opus IVS provides diagnostic and programming support to over 50,000 workshops globally. With a suite of solutions for complex repairs and ADAS management, Opus IVS empowers shops to deliver accurate repairs using advanced technology, OE support, and live technician guidance.

About Protech Automotive Solutions
With the largest national footprint of Advanced Driver-Assistance System (ADAS) diagnostic scanning and calibration services, Protech Automotive Solutions is the leading provider of advanced diagnostics, calibrations and ADAS solutions for collision repair shops. Protech is committed to vehicle safety through innovative, reliable ADAS technology and offers expertise that helps automotive service providers keep their customers safe. More than 1,200 Protech technicians, across 41 states and growing, are expertly trained to scan, calibrate and diagnose vehicles during collision, auto glass and mechanical repairs, ensuring that complex systems like ADAS are restored to their proper function.

For more information, please visit www.protechautomotivesolutions.com.

For more information:
Justin Baronoff
Merit Mile
561-362-8888 – office
407-340-2247 – mobile
jbaronoff@meritmile.com

View original content to download multimedia:https://www.prnewswire.com/news-releases/opus-ivs-and-protech-automotive-solutions-announce-collaboration-on-industry-leading-adas-identification-solution-302297790.html

SOURCE Opus IVS

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Retail Fluent Media Network Announces Strategic Partnership with Save A Lot’s Independent Retail Partners

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Nearly 900 Stores to Utilize RFMN’s Dynamic, Ultra-Bright Digital Window Signs™ for Advertising; Number of Screens Projected to Double by End of Q4, 2024

LITTLE FALLS, N.J., Nov. 6, 2024 /PRNewswire-PRWeb/ — Retail Fluent Media Network (RFMN), a top retail media and ad tech company that caters to independent grocers, mid- to large-scale chain supermarkets, and convenience stores, has revealed a new strategic partnership with Save a Lot’s independent Retail Partners. This partnership includes Save a Lot’s 750 independently owned and operated stores located across 32 states in the United States.

Through this partnership, Save a Lot’s independent Retail Partners will have the opportunity to utilize Digital Window Signs™ to promote weekly sales programs, special events, promotional items, and more. RFMN has already installed 400 digital screens in almost 100 Save a Lot stores, with plans to double the number of active Digital Window Signs™ by Q1, 2025.

“We’re thrilled to partner with Save a Lot’s independent Retail Partners to bring the power of our dynamic Digital Window Signs™ and an industry-leading ad tech platform to their extensive network of stores across the United States,” stated Joni Elmore, Chief Commercial Officer at Retail Fluent Media Network “This collaboration empowers local grocers to enhance their in-store advertising with real-time promotions and elevate engagement with customers and CPG partners. We look forward to giving more stores the opportunity to differentiate themselves in their market with stunning visuals.”

In addition to next-level digital signage, Retail Fluent Media Network provides end-to-end services for Save a Lot’s independent Retail Partners. RFMN manages the content shared by the Save a Lot, working with its vast network of artists and graphic designers, and launching dynamic advertisements through its proprietary ad tech platform to align with each location’s sales and promotions schedule. This allows Save a Lot’s independent Retail Partners to focus on business operations and meeting customer needs.

Retail Fluent Media Network has recently announced its spinoff from Retail Fluent, a prominent retail innovation, design, and décor firm. This decision was made in response to the high demand and growth of the company. RFMN currently owns and operates almost 5,000 Digital Window Signs™ in 28 states, with plans to more than double this number by the end of 2025.

About Retail Fluent Media Network:

Retail Fluent Media Network is a leading retail media and ad tech company for independent grocers, mid- to large-scale chain supermarkets and convenience stores. The company’s digital out-of-home (DOOH) model utilizes ultra-bright LCD and LED screens proven to attract attention to static or video advertisements. Beneficial for both grocers and CPG brands, RFMN’s expanding network already delivers over 50 million impressions weekly and over 200 million monthly to its advertising partners. To partner, advertise, or learn more, visit https://www.retailfluentmedia.com.

Media Contact

Javian Pereira, Fastlane Communications, 1 9736683003, javian@fastlane.co

View original content:https://www.prweb.com/releases/retail-fluent-media-network-announces-strategic-partnership-with-save-a-lots-independent-retail-partners-302296168.html

SOURCE Retail Fluent Media Network

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