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transcosmos opens operations center in Rizhao City, Shandong Province, China

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Helps businesses enhance CX with its unique service matrix, integrating contact centers, e-commerce, integrated marketing, and DX

TOKYO, Nov. 1, 2024 /PRNewswire-PRWeb/ — transcosmos hereby announces that the company has opened Rizhao Center in Rizhao City, Shandong Province, China. The new center provides all-around services including contact center, e-commerce, integrated marketing, and digital transformation (DX) to help businesses enhance customer experience (CX). transcosmos held an opening ceremony on October 11, 2024.

The Rizhao Center is equipped with emerging digital tools and intelligent technologies including transcosmos’s proprietary omnichannel intelligent contact center platform, transCxLink.

With its unique natural beauty and strong economic power, Rizhao, a city located in the southeast of Shandong Province, has become a key developing city on the east coast of China. Located in the Rizhao City High-Tech Industrial Development Zone, which sits at the intersection of the city center and the college town, the Rizhao Center offers good access to public transportation and a full-range of public facilities.

Rizhao Center comes with two separate operations areas fully equipped with a training room, meeting room, interview room, breakout space for staff, and more. In addition, to ensure information security and business continuity, the center has video monitoring and access management systems, backup power systems as well as a separate server room, enabling the center to meet the needs of clients across industries.

At the Rizhao Center opening ceremony, Toshiya Okada, General Manager of transcosmos China expressed his warm welcome and sincere thanks to the government officials of the Rizhao Hi-Tech Zone who attended the opening ceremony. He also said: “transcosmos’s rapid growth in China was only possible because of our many clients who have always been supporting us. And the Rizhao Center will provide clients with a range of services including contact centers, e-commerce operations, integrated marketing, and digital transformation. With the opening of this new center, transcosmos will offer end-to-end services throughout the customer journey from consumer awareness, interest, purchase, to loyalty, thereby helping clients grow their business while enhancing CX. We hope the opening of the Rizhao Center will trigger a new wave of our business growth in China.”

The Rizhao Center is equipped with emerging digital tools and intelligent technologies including transcosmos’s proprietary omnichannel intelligent contact center platform, transCxLink. Connecting all kinds of communication channels such as e-commerce platforms, SNS, voice call, and online chat, transCxLink not only offers a seamless customer service process between companies, consumers, and customer representatives, but it also comes with extensive features including CRM, AI customer service, speech recognition, automated reporting, consumer insights, and more. With all these in place, transCxLink fulfils the needs of companies across all industries.

■Rizhao Center Overview
Business start date: October 2024
Location: Rizhao Technology Innovation Center, High-Tech Industrial Development Zone, Rizhao City, Shandong Province, China
Services: 24/7 contact center services, e-commerce operations, integrated marketing services, and digital transformation services

With the opening of Rizhao Center, transcosmos will further bolster its comprehensive service structure in China to help clients deliver better CX to their customers in every aspect via diverse customer touchpoints throughout the customer journey in this digital age.

■transcosmos history in China
transcosmos entered the Chinese market and launched its offshore services business in 1995. In 2006, the company opened its first call center in Shanghai and started to provide call center services for the Chinese market. Today, transcosmos has its bases and subsidiaries across 24 cities in China including Shanghai, Beijing, Tianjin, Hefei, Xi’an, Changsha, Wuhan, Neijiang, Kunshan, Zhengzhou, Rizhao, Suzhou, Taipei and more. The company offers extensive services such as business process outsourcing (BPO) including contact centers, e-commerce one-stop, customer experience, digital marketing, and system development for both Chinese and global brands.

transcosmos is a trademark or registered trademark of transcosmos inc. in Japan and other countries.Other company names and product or service names used here are trademarks or registered trademarks of respective companies.

About transcosmos inc.
transcosmos launched its operations in 1966. Since then, we have combined superior “people” with up-to-date “technology” to enhance the competitive strength of our clients by providing them with superior and valuable services. transcosmos currently offers services that support clients’ business processes focusing on both sales expansion and cost optimization through our 183 bases across 35 countries/regions with a focus on Asia, while continuously pursuing Operational Excellence. Furthermore, following the expansion of e-commerce market on the global scale, transcosmos provides a comprehensive One-Stop Global E-Commerce Services to deliver our clients’ excellent products and services to consumers in 46 countries/regions around the globe. transcosmos aims to be the “Global Digital Transformation Partner” of our clients, supporting the clients’ transformation by leveraging digital technology, responding to the ever-changing business environment. Visit us here https://www.trans-cosmos.co.jp/english/

Media Contact

transcosmos inc., transcosmos inc., +81-3-6709-2251, pressroom@trans-cosmos.co.jp, https://www.trans-cosmos.co.jp/english/ 

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Unimoni Makes a Resounding Debut at the World Travel Market in London

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KOCHI, India, Nov. 22, 2024 /PRNewswire/ — Unimoni, a global leader in financial and travel services, proudly marked a significant milestone by debuting at the prestigious World Travel Market (WTM) in London. This landmark participation underscores Unimoni’s commitment to expanding its horizons and strengthening its international travel and financial ecosystem presence. CA. Krishnan R, Director & CEO, Unimoni India, and Mr John George, Vice President & Business Head of Unimoni Travel and Holidays, represented the company at this three-day event held at Excel London from 5th Nov – 7th Nov 2024. WTM London, renowned as one of the most influential travel expos in the world, provides a premier platform for businesses to showcase their innovative solutions to a global audience.

Unimoni’s first-ever participation in this international event, featuring thousands of exhibitors and tens of thousands of attendees, demonstrates its readiness to offer exceptional services and customer-centric solutions on a broader global stage. As part of the India Tourism contingent, Unimoni India showcased India’s diverse tourism offerings under the ‘Bharat Dekho’ campaign. This featured special packages for ecotourism, weddings, adventure, spirituality, wellness, MICE, and more, catering to a global audience.

Showcasing Excellence at WTM

At WTM London, Unimoni India showcased its comprehensive suite of services that cater to the diverse needs of international travelers. These include:

Travel and Holidays Services: We offer customized holiday packages, flight ticket bookings, hotel reservations, and travel insurance to make every trip, whether international or domestic, memorable and worry-free.Visa Assistance and Certificate Attestation: Expert support for visa processing and documentation, simplifying the complexities of international travel.Foreign Currency Exchange: Competitive rates and a hassle-free process to exchange currencies for a smooth travel experience.Forex Cards: Secure and convenient prepaid cards designed for travelers, ensuring easy access to funds anytime, anywhere.International Money Transfers: Seamless and secure outward remittance solutions tailored to support education, family maintenance, medical expenses, and travel and more.

Visitors to the Unimoni booth were introduced to its end-to-end solutions that blend cutting-edge technology with personalized customer service.

A Commitment to Customer-Centric Excellence

Unimoni has earned its reputation as a trusted financial partner through its unwavering commitment to customer satisfaction. By placing customer needs at the core of its operations, the brand has successfully created a wide-reaching network that spans over 300+ branches and 15,000+ partner locations across India.

This robust infrastructure, combined with an extensive global partner network, allows Unimoni to provide seamless cross-border solutions that are fast, secure, and reliable. At the WTM, this commitment to service excellence was reflected in the brand’s innovative offerings, drawing admiration from both industry experts and attendees alike.

Forging New Partnerships and Exploring Opportunities

Unimoni’s debut at the WTM was more than just an exhibition—it was a strategic initiative to forge partnerships, explore new opportunities, and expand its footprint in international markets. The event allowed Unimoni to connect with global travel experts, industry leaders, and potential collaborators.

A Legacy of Trust and Innovation

With over 25 years of experience, Unimoni has continually evolved to meet the changing demands of its customers. Its innovative use of technology, coupled with its customer-first approach, has made it a preferred choice for millions of individuals and businesses.

Unimoni’s focus on transparency, security, and efficiency has enabled it to deliver top-notch services, particularly in areas such as education-related remittances, medical payments, and travel expenses. Its offerings align perfectly with the needs of modern-day travelers who seek convenience, affordability, and reliability.

Expanding Global Reach Through International Platforms

Unimoni’s participation at the WTM marks a crucial step toward its ambition of expanding its global presence. By leveraging international platforms like WTM, the brand aims to bring its expertise to customers and businesses worldwide.

This move aligns with Unimoni’s vision of becoming a one-stop solution for financial and travel services on a global scale. With a strong foundation in India and growing recognition abroad, Unimoni is poised to redefine the standards of excellence in the industry.

Looking Ahead

As Unimoni India concludes its inaugural presence at the World Travel Market, the brand looks forward to fostering the connections and opportunities established during the event. With plans to further innovate its services and expand its global footprint, Unimoni is set to play a transformative role in the international travel and financial sectors.

Unimoni’s debut at WTM London is not just a celebration of its achievements but also a testament to its commitment to enabling seamless global connectivity for its customers. By integrating financial expertise with a deep understanding of traveler needs, Unimoni is set to continue its journey as a trusted partner for millions worldwide.

About Unimoni India

Unimoni India is a leading provider of financial and travel services, offering a wide range of solutions, including outward remittances, foreign exchange, travel and holiday services, gold loans, forex cards, and more. With over two decades of experience and a customer-centric approach, Unimoni is dedicated to delivering secure and reliable services that empower individuals and businesses alike.

Media Contact: 

Pratheep Thavara
pratheep.thavara@unimoniindia.com  

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Logo: https://mma.prnewswire.com/media/2543135/5043397/Unimoni_Logo.jpg

 

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Real Relax Launches Black Friday Event with Exclusive Deals on Premium Massage Chairs

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RIVERSIDE, S.C., Nov. 22, 2024 /PRNewswire/ — Real Relax , a top online massage chair brand, is committed to offering consumers high-quality, comfortable massage products designed to relieve physical fatigue. With the holiday season approaching, Real Relax has launched its Black Friday event, providing a unique opportunity for consumers in the United States to experience the brand’s innovative products and truly relax. The event will continue through the end of November.

 

Since its inception, Real Relax has been dedicated to innovation, quickly expanding its presence to over 40 countries, including the United States, Canada, the United Kingdom, Australia, Japan, and various regions across Europe and Southeast Asia. The brand’s direct-to-consumer sales model allows customers to enjoy competitive pricing by eliminating the markups usually added by retailers and distributors. For example, while a massage chair with similar features might cost over $5,000 in a physical store, Real Relax offers it for just over $1,000.

This Black Friday, Real Relax is offering a range of massage chairs to American consumers, with items shipped directly from within the United States, making them the perfect holiday gift.

Take the PS5200 4D Massage Chair, for example. This product offers a 4D massage mechanism for a multidimensional experience. Its motor extends rollers 1.1-2.5 inches for a deep Shiatsu and Thai-style massage. With smart muscle fatigue monitoring, it adjusts across five intensity levels, targeting seven body areas, three roller widths, and six massage techniques for a personalized massage. The PS5200 includes 20 auto programs to meet the different needs of customers and a SL-Track system that follows body curves from neck to thighs. Such ergonomic 4D massage mechanism and SL track enhance massage coverage by 50% over standard chairs. Full-body airbags and precision rollers provide targeted relief. The zero-gravity feature simulates weightlessness for ultimate relaxation. Additional features include Bluetooth speakers, Touch Pad interface control, aroma therapy, Thai stretch, and waist/back heating. Originally priced at $7,999.99, the PS5200 is available for $2,999.99 during Black Friday, offering a 63% discount.

Another featured product is the Favor-06 3D Massage Chair. In addition to the SL-Track system, full-body airbag massage, zero gravity, and Thai stretch massage, its 3D massage mechanism fits the user’s body curves perfectly and delivers a comprehensive and intelligent massage, easing tension in the shoulders, spine, lumbar region, and gluteal muscles. With precise body scanning, the system identifies key areas of the neck and back, ensuring optimal pressure throughout the massage. Far-infrared technology enhances blood flow just beneath the skin, reducing muscle fatigue and poor circulation associated with prolonged sitting. It aids in treating lumbar disc herniation, waist and leg pain, and cervical spondylosis. Originally priced at $3,999.99, the Favor-06 is available for $1,699.99 during Black Friday, offering a 58% discount.

In addition to the opportunity to own a massage chair at more than 50% off, consumers can also purchase a select range of products for under $1,500 during Black Friday.

About Real Relax

Founded in 2015, Real Relax introduced the Favor series with FAVOR-01, and later expanded to the FAVOR and PLATINUM series, offering 2D, 3D, and 4D massage chairs. The brand is dedicated to offering products that provide true relaxation, turning massage items into household essentials for both physical and mental well-being. With over a decade of growth, the brand has secured numerous patents and ranks among the top five products by online customers. As a leading massage chair brand on Amazon and recommended by Walmart, Real Relax has sold over two million units globally. With the advantage of its owned factories, Real Relax enables customized requests and ongoing product enhancements based on customer feedback.

For more details, please visit:
Official website: https://realrelaxmall.com/
Facebook: https://www.facebook.com/realrelaxofficialservice
YouTube: https://www.youtube.com/@realrelaxmassage
Instagram: https://www.instagram.com/realrelaxoffical/

 

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Sungrow Partners with Zenith Energy to Power Australia’s Largest Off-Grid Hybrid Project for Mining Operations at Kathleen Valley

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SYDNEY, Nov. 22, 2024 /PRNewswire/ — Sungrow, a global leading PV inverter and energy storage system provider, is proud to announce its pivotal role in the Kathleen Valley Operation, Australia’s largest off-grid hybrid renewable energy system. Developed in collaboration with Zenith Energy and Liontown Resources, this landmark initiative sets a new precedent for integrating renewable energy solutions in the mining sector, driving sustainable practices, and reducing environmental impacts in one of Australia’s most significant industries.

Australia’s mining sector continues to play a vital role in the economy, contributing 10-11% to the nation’s GDP and generating a record $455 billion in export revenue in 2022-23, according to the Australian Bureau of Statistics. Kathleen Valley, located in a remote region of Western Australia, is far from an established power infrastructure but rich in abundant mining resources, utilizing off-grid energy solutions essential for reliable and continuous mining operations. The renewable off-grid solution will reduce reliance on costly and polluting diesel fuel, lower greenhouse gas emissions, and cut energy costs. As Australia moves toward sustainable practices, it also helps mining companies comply with stricter environmental regulations and enhance the overall sustainability of their operations.

This project features an advanced hybrid power system that integrates 17 MW / 20 MWh of battery storage, 17 MW of solar energy, and 30 MW of wind power. Additionally, the system includes 32 MW of thermal generation, comprising 27 MW of gas and 5 MW of diesel. The project applied Sungrow’s SG350HX string inverter, SC4000UD-MV power conversion system, and ST2236UX PowerTitan liquid cooling energy storage system to provide a highly efficient renewable energy solution, supporting sustainability and energy optimization for mining operations. These advanced systems have powered the entire site on 100% renewables continuously for three and a half days since being commissioned on 30 June this year. The system design will enable delivery of up to an 80% renewable energy fraction over the course of a year significantly reducing its carbon footprint and setting new benchmarks for environmentally responsible mining.

The country director of Sungrow Australia, Joe Zhou, said, “We are proud to collaborate with Zenith Energy and Liontown Resources on this transformative project. By integrating advanced renewable solutions, we are driving the mining industry’s energy transition and demonstrating the power of sustainable innovation in one of Australia’s key economic sectors.”

Sungrow, Zenith Energy, and Liontown Resources are leading the charge in transforming Australia’s mining industry by integrating renewable energy systems into mining operations. As Australia works towards achieving its net-zero goals by 2050, this project serves as a benchmark for integrating renewables into traditionally hard-to-decarbonize sectors like mining. Looking ahead, Sungrow is committed to delivering innovative and sustainable solutions across diverse industries.

About Zenith Energy

Zenith Energy is one of Australia’s foremost Independent Power Producers, with a contracted and in-development portfolio exceeding 710 MW. Dedicated to supporting clients on their journey to net-zero, Zenith combines thermal and renewable fuel sources with innovative technology to deliver cost-effective, reliable power solutions. Offering a full-service Build–Own–Operate model, Zenith Energy specializes in customized microgrids for remote off-grid sites and grid-connected precincts. This unique approach positions Zenith as a leader in integrating sustainable energy with innovative systems to meet the demands of Australia’s evolving energy landscape. For more information, please visit www.zenithenergy.com.au

About Sungrow

Sungrow, a global leader in renewable energy technology, has pioneered sustainable power solutions for over 27 years. As of June 2024, Sungrow has installed 605 GW of power electronic converters worldwide. The Company is recognized as the world’s No. 1 on PV inverter shipments (S&P Global Commodity Insights) and the most bankable Asian energy storage company (BloombergNEF). Its innovations power clean energy projects in over 170 countries, supported by a network of 490 service outlets guaranteeing excellent customer experience. At Sungrow, we are committed to bridging to a sustainable future through cutting-edge technology and unparalleled service. For more information, please visit www.sungrowpower.com

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