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transcosmos opens operations center in Rizhao City, Shandong Province, China

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Helps businesses enhance CX with its unique service matrix, integrating contact centers, e-commerce, integrated marketing, and DX

TOKYO, Nov. 1, 2024 /PRNewswire-PRWeb/ — transcosmos hereby announces that the company has opened Rizhao Center in Rizhao City, Shandong Province, China. The new center provides all-around services including contact center, e-commerce, integrated marketing, and digital transformation (DX) to help businesses enhance customer experience (CX). transcosmos held an opening ceremony on October 11, 2024.

The Rizhao Center is equipped with emerging digital tools and intelligent technologies including transcosmos’s proprietary omnichannel intelligent contact center platform, transCxLink.

With its unique natural beauty and strong economic power, Rizhao, a city located in the southeast of Shandong Province, has become a key developing city on the east coast of China. Located in the Rizhao City High-Tech Industrial Development Zone, which sits at the intersection of the city center and the college town, the Rizhao Center offers good access to public transportation and a full-range of public facilities.

Rizhao Center comes with two separate operations areas fully equipped with a training room, meeting room, interview room, breakout space for staff, and more. In addition, to ensure information security and business continuity, the center has video monitoring and access management systems, backup power systems as well as a separate server room, enabling the center to meet the needs of clients across industries.

At the Rizhao Center opening ceremony, Toshiya Okada, General Manager of transcosmos China expressed his warm welcome and sincere thanks to the government officials of the Rizhao Hi-Tech Zone who attended the opening ceremony. He also said: “transcosmos’s rapid growth in China was only possible because of our many clients who have always been supporting us. And the Rizhao Center will provide clients with a range of services including contact centers, e-commerce operations, integrated marketing, and digital transformation. With the opening of this new center, transcosmos will offer end-to-end services throughout the customer journey from consumer awareness, interest, purchase, to loyalty, thereby helping clients grow their business while enhancing CX. We hope the opening of the Rizhao Center will trigger a new wave of our business growth in China.”

The Rizhao Center is equipped with emerging digital tools and intelligent technologies including transcosmos’s proprietary omnichannel intelligent contact center platform, transCxLink. Connecting all kinds of communication channels such as e-commerce platforms, SNS, voice call, and online chat, transCxLink not only offers a seamless customer service process between companies, consumers, and customer representatives, but it also comes with extensive features including CRM, AI customer service, speech recognition, automated reporting, consumer insights, and more. With all these in place, transCxLink fulfils the needs of companies across all industries.

■Rizhao Center Overview
Business start date: October 2024
Location: Rizhao Technology Innovation Center, High-Tech Industrial Development Zone, Rizhao City, Shandong Province, China
Services: 24/7 contact center services, e-commerce operations, integrated marketing services, and digital transformation services

With the opening of Rizhao Center, transcosmos will further bolster its comprehensive service structure in China to help clients deliver better CX to their customers in every aspect via diverse customer touchpoints throughout the customer journey in this digital age.

■transcosmos history in China
transcosmos entered the Chinese market and launched its offshore services business in 1995. In 2006, the company opened its first call center in Shanghai and started to provide call center services for the Chinese market. Today, transcosmos has its bases and subsidiaries across 24 cities in China including Shanghai, Beijing, Tianjin, Hefei, Xi’an, Changsha, Wuhan, Neijiang, Kunshan, Zhengzhou, Rizhao, Suzhou, Taipei and more. The company offers extensive services such as business process outsourcing (BPO) including contact centers, e-commerce one-stop, customer experience, digital marketing, and system development for both Chinese and global brands.

transcosmos is a trademark or registered trademark of transcosmos inc. in Japan and other countries.Other company names and product or service names used here are trademarks or registered trademarks of respective companies.

About transcosmos inc.
transcosmos launched its operations in 1966. Since then, we have combined superior “people” with up-to-date “technology” to enhance the competitive strength of our clients by providing them with superior and valuable services. transcosmos currently offers services that support clients’ business processes focusing on both sales expansion and cost optimization through our 183 bases across 35 countries/regions with a focus on Asia, while continuously pursuing Operational Excellence. Furthermore, following the expansion of e-commerce market on the global scale, transcosmos provides a comprehensive One-Stop Global E-Commerce Services to deliver our clients’ excellent products and services to consumers in 46 countries/regions around the globe. transcosmos aims to be the “Global Digital Transformation Partner” of our clients, supporting the clients’ transformation by leveraging digital technology, responding to the ever-changing business environment. Visit us here https://www.trans-cosmos.co.jp/english/

Media Contact

transcosmos inc., transcosmos inc., +81-3-6709-2251, pressroom@trans-cosmos.co.jp, https://www.trans-cosmos.co.jp/english/ 

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SOURCE transcosmos inc.

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Millennial Shift Technologies (mShift) Strengthens Platform with Indemn AI, Driving the Future of Insurance AI

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PHOENIX, April 22, 2025 /PRNewswire/ — Millennial Shift Technologies (mShift), a leader in intelligent insurance services, announced today the next chapter in its strategic collaboration with Indemn AI. The collaboration is focused on bringing Generative AI solutions to the forefront of insurance distribution and underwriting. This enhanced platform builds upon the success of the duo’s recent launch of a high-touch, AI-powered personal cyber solution designed for high-net-worth and high-profile individuals.

Scalable AI Innovation Across Insurance Lines

With a proven foundation in personal cyber coverage, mShift and Indemn AI are expanding the platform’s reach to serve a broader spectrum of insurance professionals. Designed for seamless integration, the enhanced solution enables carriers, MGAs, and distribution partners to:

Automate Expert-Level Support Deliver real-time responses to coverage, eligibility, and underwriting questions—minimizing time-consuming back-and-forth communications.

Accelerate Quoting and Binding Leverage embedded risk intelligence and AI-powered insights to streamline quoting workflows with increased speed and precision.

Integrate Cyber and Adjacent Services Enable bundled offerings of cyber risk mitigation, ancillary services, and insurance coverage—all from a unified platform.

Tailor AI Workflows to Fit Any Business Through Indemn AI’s no-code AI Studio, users can rapidly build and deploy custom agent workflows, ensuring full alignment with brand, compliance, and customer needs.

A Strategic Partnership with Shared Vision

The collaboration between mShift and Indemn AI continues to demonstrate the value of domain-specific AI in solving real-world challenges for modern insurers. As demand grows for smarter, more efficient insurance infrastructure, both organizations remain committed to building solutions that reduce friction across the insurance value chain.

“What started as a targeted initiative in cyber has evolved into a scalable solution for the broader insurance market,” said Mark Meury, Founder and CEO of Millennial Shift Technologies. “This is just the beginning—we’re excited to help more partners unlock the power of tailored, intelligent automation.”

“Our work with mShift has shown how rapidly AI can elevate complex insurance processes,” added Kyle Geoghan, CEO and Co-founder of Indemn AI. “By continuing to innovate together, we’re making advanced AI both accessible and impactful for the entire industry.”

About Millennial Shift Technologies
Millennial Shift Technologies is a leading provider of custom-branded e-trading platform solutions, built to empower brokers with fast, efficient quoting, binding, and policy issuance across multiple distribution channels—while preserving and enhancing the broker-underwriter relationship.

Our platform leverages AI-driven data enrichment and real-time insights to provide brokers with the intelligence they need to make smarter, faster decisions. Founded in 2019 and headquartered in Phoenix, Arizona, Millennial Shift Technologies operates with a distributed team across the United States.

For more information, visit https://mshifttech.com.

Follow mShift on LinkedIn @MillennialShiftTechnologies

View original content:https://www.prnewswire.com/news-releases/millennial-shift-technologies-mshift-strengthens-platform-with-indemn-ai-driving-the-future-of-insurance-ai-302435153.html

SOURCE Millennial Shift Technologies, LLC

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Aquilius Investment Partners Chooses SS&C for Fund Administration

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Appointment advances SS&C’s growth strategy in Asia-Pacific Private Markets

WINDSOR, Conn., April 23, 2025 /PRNewswire/ — SS&C Technologies Holdings, Inc. (Nasdaq: SSNC) today announced that Aquilius Investment Partners, a Singapore-based investment manager dedicated to the secondaries market in the Asia Pacific region, has selected SS&C GlobeOp as a fund administrator. The appointment underscores SS&C’s growing footprint in Asia and continued investment in servicing sophisticated private market clients.

“Aquilius was purposefully designed with the vision to provide more liquidity for investors in Asia’s complex and growing private capital markets. We believe that our strong partnership mindset, our deep knowledge of the local operating landscape, and our ability to execute with speed and certainty set us apart from others in the marketplace,” said Bastian Wolff, Co-Founder and Partner of Aquilius. “As we embarked on the next stage of growth for our firm, we needed a fund administrator well-versed in complex secondaries strategies and serving the needs of global investors. SS&C’s cutting-edge technology, hands-on support and deep private markets expertise make it an ideal partner to support our operations.”

Founded by Bastian Wolff and Christian Keiber, Aquilius is a specialized provider of secondaries solutions in Asia Pacific. Headquartered in Singapore, Aquilius’ platform is designed to serve the entirety of the Asian secondaries market, with capabilities spanning across LP fund transfers, GP-led transactions, and secondary direct transactions. Aquilius’ team consists of senior professionals with long tenures in investment management at leading global private markets organizations and have executed over US$2 billion of transactions through market cycles. SS&C will provide full services to the funds, including administration, compliance and treasury management across jurisdictions.

“We are thrilled to welcome Aquilius as our client and are committed to supporting their growth and success,” said Shirley Law, Managing Director, Singapore. “This partnership reflects our ability to deliver best-in-class fund administration services to meet the needs of asset managers in today’s dynamic and complex market. Our scalable technology, regional presence, and specialized expertise uniquely position us to help clients like Aquilius realize their growth ambitions.”

About Aquilius

Aquilius is a leading Asia-focused secondaries manager, established in 2021 by seasoned industry veterans from Blackstone, Partners Group and GIC. The firm is a specialized provider of custom-tailored liquidity solutions for private markets participants in Asia Pacific. Aquilius has over US$1.4 billion in assets under management from institutional clients including sovereign wealth funds, pensions, endowments and family offices.

About SS&C Technologies

SS&C is a global provider of services and software for the financial services and healthcare industries. Founded in 1986, SS&C is headquartered in Windsor, Connecticut, and has offices around the world. More than 22,000 financial services and healthcare organizations, from the world’s largest companies to small and mid-market firms, rely on SS&C for expertise, scale and technology.

Additional information about
SS&C (Nasdaq: SSNC) is available at www.ssctech.com.

Follow SS&C on X, LinkedIn and Facebook.

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SOURCE SS&C

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Trip.com Group Witnesses Double-digit Cross-border Growth for May Labour Day Holiday

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Trips to two or more cities increase by 60% compared to last year Triple-digit growth in alternative stays – popular among travellers in South Korea, Hong Kong SAR and ThailandStrong cross-border travel from China, Japan, South Korea and Vietnam

SINGAPORE, April 23, 2025 /PRNewswire/ — The Labour Day holiday continues to be a peak travel period for many destinations in the Asia-Pacific region, with holiday-makers from Japan, Vietnam and the Chinese mainland seizing longer holiday public breaks for domestic or overseas getaways. Meanwhile, travellers from South Korea, Hong Kong SAR, Singapore and Thailand can enjoy a long weekend by combining the public holiday with annual leave.

Asia Tops the Charts, with Evolving Taste for Nature-based Alternative Accommodation

According to Trip.com Group’s latest booking data, Asia-Pacific travellers are exhibiting a stronger interest in travelling closer to home this Labour Day holiday—be it domestically or regionally. The top five cross-border destinations include Japan, China, South Korea, Thailand and Malaysia. Overall, Asia-Pacific key markets have seen close to triple-digit growth for domestic travel, and strong double-digit growth in cross-border travel this May holiday season.

Accommodation preferences are also evolving. Travellers are expanding beyond traditional hotels, leading to a surge in demand for apartments, villas, and inns. Alternative stays have seen triple-digit booking growth in markets such as South Korea, Thailand, and Hong Kong SAR.

Bookings are increasingly concentrated in destinations surrounded by nature—scenic lakes, mountains, national parks, and beaches are driving interest. Japan has emerged as a favourite for these types of stays, thanks to its hot springs, views of Mt. Fuji, and access to Hakone National Park.

Travellers are increasingly turning to coastal locations for villa stays, especially where sea views and beach access are front and centre. This shift is particularly noticeable among Chinese mainland, Japanese, and South Korean travellers. Bali, for example, is experiencing a notable uptick in villa bookings.

In line with this shift, searches for nature-based breaks and Instagrammable destinations have recorded triple-digit growth, highlighting a growing desire for aesthetically appealing escapes that offer tranquillity and a deeper connection to the natural environment.

Regional Travel Takes Off: China and Japan Lead the Way, South Korea and Vietnam Travel Growing

The Labour Day holiday remains a powerful driver of cross-border travel across Asia, particularly in China, with a five-day holiday from 1-5 May, while Japan celebrates its ‘Golden Week’ holiday from 29 April to 6 May. Trip.com Group data shows strong cross-border travel from China and Japan compared to 2024.

Top regional destinations for Chinese travellers include Japan, South Korea, Malaysia, Thailand, and Singapore, while Japanese travellers are flocking to South Korea, Thailand, Vietnam, the Philippines, and the United States.

Notably, both South Korea and Vietnam have the opportunity to holiday for longer. Vietnam will celebrate a five-day holiday from Wednesday, 30 April to Sunday, 4 May, for Reunification Day and International Workers’ Day, while South Korean travellers, on the other hand, can utilise two days of annual leave to get six days off between 1 May and 6 May.

As such, booking data shows a substantial increase in domestic and cross-border bookings for both markets. Vietnam is witnessing an increase of over 190% in domestic bookings, with cross-border bookings exceeding 150%.  The trend is similar for South Korea, with domestic bookings surging by nearly 190% and cross-border travel up by over 150%, indicating the impact of this extended May holiday.

A Rise in Multi-City Destinations and Flights Over Six Hours

Making the most of the holidays is an ever-appealing trend across Asia, reflected by multi-destination stays. Bookings for trips to two or more cities have increased by 60% compared to last year.

Asia-Pacific multi-city itineraries are designed around clusters of closely connected cities within a single country. Travellers from Malaysia, for instance, are choosing to explore both Chengdu and Chongqing during trips to China, while visitors from Hong Kong SAR are pairing visits to Kyoto and Osaka in Japan. Chinese tourists are also embracing this trend, favouring Japan and commonly combining Osaka and Tokyo into one seamless journey.

Flights over six hours are the fastest-growing flight segment, compared to last year. Long-haul journeys among South Korean travellers are reaching triple-digit growth, and Chinese, Japanese, and Vietnamese travellers are seeing strong double-digit increases.

As these long-haul trips rise in popularity, travellers are also opting to visit more than one destination per journey. Japanese tourists are opting for a blend of London and Barcelona, combining British heritage with Mediterranean vibrancy. Chinese travellers are exploring London and Edinburgh, capturing a north-south sweep of the UK. At the same time, South Korean visitors frequently pair London with Paris for a classic European twin-city experience.

Engaging Experiences and Gourmet Stops

Travellers continue to flock to Asia’s most dynamic urban hubs, with Tokyo, Osaka, Seoul, Hong Kong SAR, and Bangkok emerging as the top cities. The surge reflects a consistent appetite for destinations that seamlessly blend vibrant street life, deep-rooted traditions, and must-try food experiences. Food-related searches have seen a notable uptick across the region, with almost 20% growth in culinary searches. Popular cuisines and local delicacies are increasingly influencing destination choice. Japanese cuisine is seeing the highest search volume for food in Osaka and Tokyo, representing the local food scene of these two popular cities.

At the same time, event tourism is rising. Concert tour bookings show double-digit growth for the May holiday. Notably, Japanese tourists are attending domestic music events, such as concerts by the Korean boy group Tomorrow X Together. Chinese mainland consumers favour events in South Korea, like HIPHOPPLAYA FESTIVAL 2025 and domestic events, such as the Beijing Strawberry Festival. Travellers departing from Hong Kong SAR are keen to catch homegrown talent Eason Chan, at his FEAR and DREAMS World Tour in Tokyo—all signalling travellers’ increasing interest in combining cultural experiences with their travel plans.

The 2025 Labour Day holiday illustrates the growing complexity and choice being embraced by modern travellers—from nature-rich retreats and food-led journeys to long-haul, multi-stop adventures—highlighting a new era of discovery in global travel.

About Trip.com Group

Trip.com Group is a leading global travel service provider comprising of Trip.com, Ctrip, Skyscanner, and Qunar. Across its platforms, Trip.com Group helps travellers around the world make informed and cost-effective bookings for travel products and services and enables partners to connect their offerings with users through the aggregation of comprehensive travel-related content and resources, and an advanced transaction platform consisting of apps, websites and 24/7 customer service centres. Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group has become one of the best-known travel groups in the world, with the mission “to pursue the perfect trip for a better world”. Find out more about Trip.com Group here: group.trip.com.

Follow us on: X, Facebook, LinkedIn, and YouTube.

SOURCE Trip.com Group

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