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ChangeUp Survey Reveals What Shoppers Demand of the Grocery Store Experience

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Report finds almost 70% of grocery shoppers feel the in-store experience has stagnated or worsened over the past two years.

DAYTON, Ohio, Oct. 31, 2024 /PRNewswire/ — Today, experience agency ChangeUp published results from a nationwide survey that highlights how grocery stores can better meet and exceed customer expectations.

ChangeUp’s team of retail experts and strategists surveyed 800 grocery shoppers to explore the growing disconnect between today’s sophisticated shoppers and grocery stores.

The report, How Shoppers are Outpacing Store Evolution, was conducted to provide retailers with critical insight into how to approach store design and the customer experience.

“While grocery stores have traditionally aimed to serve everyone, this broad approach is no longer sufficient in today’s rapidly evolving retail landscape,” says Bill Chidley, Executive Director of Strategy at ChangeUp. “Consumers who seamlessly switch between online and in-store shopping, demand dynamic, value-adding experiences that complement their digital habits and provide compelling reasons to visit physical locations. The possibilities for the grocery industry, and all sectors for that matter, are limitless when it comes to transforming and innovating the in-store experience.”

Key findings from the report highlight that physical stores still hold distinct benefits, with 66% of shoppers feeling more in control of their purchases in-store and 51% believing they get better quality items. In addition, 43% report finding in-store shopping enjoyable, highlighting the irreplaceable tactile and visual aspects of the experience.

The survey also explores the evolution of omnichannel shoppers to what ChangeUp has defined as ‘Power Users’ – modern grocery shoppers who have mastered both online and in-store environments. The report reveals that 47% of grocery shoppers now fall under this Power User category.

Key findings about Power Users include:

77% of Power Users are in the physical store weekly.The grocers that are winning among Power Users are HEB (82%), Trader Joe’s (80%), and Albertsons (80%), as they were rated significantly higher for their in-store experience compared to other top grocery brands.61% of younger shoppers (aged 25-44) are Power Users, relying on the blend of in-store and digital channels.

How Shoppers are Outpacing Store Evolution highlights how grocery stores can better connect with this dominant shopper type and evolve beyond mere functional spaces.

For the full report, visit: changeupinc.com/the-rise-of-the-power-user

Methodology:
ChangeUp conducted the survey of 800 people across the United States. All respondents were primary grocery decision-makers who had shopped at a physical grocery store within the past month. The study was designed to represent a diverse cross-section of shoppers, balanced by age, gender, region, and income.

About ChangeUp:
ChangeUp is an award-winning experience agency designing for the moments where brands and customers meet. We develop brand-led experiences that create change for businesses through customer insights and strategy, design, and architecture. We’ve partnered with clients including Stop & Shop, The Vitamin Shoppe, Best Buy, Bath & Body Works, Panda Express, BP, and KIA. Learn more at www.changeupinc.com.

View original content to download multimedia:https://www.prnewswire.com/news-releases/changeup-survey-reveals-what-shoppers-demand-of-the-grocery-store-experience-302293110.html

SOURCE ChangeUp

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Mission Critical Partners to Host 911 Center Shift-Scheduling Workshop

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Workshop will bring together 911 leaders to exchange ideas regarding innovative scheduling practices to improve staffing efficiency and operational effectiveness.

STATE COLLEGE, Pa., Oct. 31, 2024 /PRNewswire-PRWeb/ — Mission Critical Partners (MCP) announced that it will host its first-ever interactive workshop on 911 center shift scheduling on November 13, 2024. The event will bring together 911 center leaders for a collaborative exchange regarding innovative scheduling practices aimed to improve staffing efficiency and operational effectiveness.

This roundtable provides a unique forum for sharing insights, discussing challenges, and collectively shaping new approaches that benefit the entire industry.

Staffing continues to be one of the most vexing challenges within the public-safety sector, especially the 911 community. However, the situation seems to be improving somewhat, fueled by creative approaches to recruitment, retention, hiring, compensation, and shift configurations.

The workshop, which will take place from 11:30 a.m.2:30 p.m. (EST), will emphasize active participation and dynamic conversation. The event will feature:

in-depth discussions on diverse scheduling modelsstrategies for handling vacancies and overtimecreative solutions for shift assignments

Participants will have the opportunity to engage directly with 911 center operations subject-matter experts and their peers through live polling questions, ensuring a rich, interactive experience. Following the roundtable, participants will receive comprehensive resources, including session recordings, scheduling packets, and a summary of key takeaways, to help implement best practices in their own organizations.

“Collaboration is critical in the public-safety community, especially when it comes to improving the ways we manage our workforce and schedule shifts,” said Chris Kelly, senior vice president at Mission Critical Partners. “This roundtable provides a unique forum for sharing insights, discussing challenges, and collectively shaping new approaches that benefit the entire industry.”

To ensure that the event addresses the most pressing challenges for attendees, MCP is sending out a pre-event survey to all registered attendees. The responses will be used to shape the discussion topics for November 13, allowing the roundtable to focus on the areas that are most important to the 911 center leaders who participate.

Public-safety professionals interested in attending this event can register online. For more information and to sign up, visit MissionCriticalPartners.com or click here.

About Mission Critical Partners (MCP)

Mission Critical Partners (MCP) is a leading provider of data integration, consulting, network, and cybersecurity solutions specializing in transforming mission-critical communications networks into integrated ecosystems that improve outcomes in the public safety, justice, healthcare, transportation, and utility markets. Our comprehensive experience and vendor-agnostic approach helps us develop modernized solutions for our clients to maximize value and create optimal efficiency while mitigating risk. Additional information and career opportunities are available at www.MissionCriticalPartners.com.

Media Contact

Alex Oltmanns, Pipitone, 1 412-321-0879, aoltmanns@pipitone.com 

View original content to download multimedia:https://www.prweb.com/releases/mission-critical-partners-to-host-911-center-shift-scheduling-workshop-302292550.html

SOURCE Mission Critical Partners (MCP)

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Matrix Solutions Expands their Monarch Media Ad Sales Platform with New Clarity Module to Boost Efficiency for Media Sellers

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Clarity is a powerful new add-on is designed for Monarch, the company’s ad sales and revenue management platform, that automates the capture of email and calendar events making it a game-changer for media sellers looking to streamline their revenue workflows and enhance their CRM accuracy.

PITTSBURGH, Pa., Oct. 31, 2024 /PRNewswire-PRWeb/ — Matrix Solutions, the global leader in media ad sales platform solutions, is excited to announce the launch of Clarity. This powerful new add-on is designed for Monarch, the company’s ad sales and revenue management platform designed exclusively for media companies, such as Nexstar, Hearst, Gray Television, and Allen Media Broadcasting. Clarity automates the capture of email and calendar events making it a game-changer for media sellers looking to streamline their revenue workflows and enhance their CRM accuracy.

“This add-on exemplifies our ongoing commitment to empowering users with enhanced sales intelligence, technology, and expertise,” shared Mark Gorman, CEO, Matrix Solutions.

Clarity: The Next Level of Efficiency for Media Sales Teams
Clarity integrates seamlessly with Outlook, automatically syncing calendar events and customer emails to Monarch. By reducing the need for manual data entry and switching between applications, it ensures that crucial interactions are captured and tracked, helping media sellers work faster and more effectively. Key benefits include:

Seamless Integration: Connects Monarch to Outlook, syncing calendar events and emails with ease.Intelligent Filtering: Filters out internal-only emails, calls, and meetings, keeping customer-focused activities at the forefront.Improved Activity Tracking: Captures and logs customer interactions, creating new contacts as needed, while saving time and minimizing manual data entry.Customizable Synchronization: Features such as the Block List allow account executives to fine-tune which emails and events are logged, providing greater control over their CRM.

“We’re thrilled to introduce Clarity as a new solution within Monarch, developed in response to valuable feedback from our customers,” said Matrix Solutions’ CEO, Mark Gorman. “This add-on exemplifies our ongoing commitment to empowering users with enhanced sales intelligence, technology, and expertise.”

Availability and How to Get Started
Clarity is available as a feature in Monarch. To upgrade and implement Clarity, Monarch users can contact their Success Manager who will facilitate the upgrade, ensure a smooth implementation, and provide guidance on best practices to maximize the benefits of this tool.
For more information on Clarity and how it can transform your workflow, reach out to Matrix Solutions today and take your CRM and media sales efforts to the next level. More on Matrix at matrixformedia.com.

About Matrix Solutions
Matrix Solutions is a forward-thinking technology company that empowers the media ad sales world with intelligence, technology, and expertise. It provides the technology backbone for the end-to-end workflow for sales organizations, transacting in the media marketplace. Its flagship solution, Monarch, is the only global ad sales platform built specifically for media, delivering the CRM and business intelligence necessary to optimize inventory. Matrix manages more than $13 billion annually in media ad revenue, has over 10K users, maintains over 95% renewal rate, and has founded the annual Media Ad Sales Summit and Media Ad Sales Council (MASC) – both of which bring together industry leaders to advance the future of media ad sales. For more information, please visit matrixformedia.com.

Media Contact

Deanna Kennedy, Matrix Solutions, 413.219.7588, dkennedy@ironistic.com, https://www.matrixformedia.com/

View original content to download multimedia:https://www.prweb.com/releases/matrix-solutions-expands-their-monarch-media-ad-sales-platform-with-new-clarity-module-to-boost-efficiency-for-media-sellers-302293058.html

SOURCE Matrix Solutions

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G2A.COM Named ‘Company of the Year: Retail’ Award Winner at the 14th Annual 2024 Globee® Awards for Business (International)

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G2A.COM received the highest honor of ‘Gold Winner’ for its nominated category

AMSTERDAM, Oct. 31, 2024 /PRNewswire/ — G2A.COM, the world’s leading marketplace for digital entertainment, has been named a Gold Winner of the “Company of the Year: Retail” award at the 14th Annual 2024 Globee® Awards for Business (International). This prestigious achievement reflects G2A.COM’s over-a-decade-long commitment to redefining digital retail, its focus on user empowerment, and its transformative contributions to global online commerce. Through this accolade, G2A.COM has positioned itself alongside renowned industry leaders, joining the ranks of previous Globee winners such as Adobe, IBM, and Amazon Web Services.

San Madan, President of the Globee Awards, extended her congratulations, stating: “We are proud to honor the incredible accomplishments of this year’s winners. G2A.COM has demonstrated leadership and innovation that truly stand out on the global stage. Congratulations to all the winners for their dedication to pushing boundaries and setting new standards of excellence.”

Central to its award-winning recognition is G2A.COM’s emphasis on enhancing both user and seller experiences on its platform. From its Gate Ready platform that empowers users to seamlessly explore and interact with G2A.COM’s 75,000+ digital offerings, to its Seller Supreme and G2A Direct programs that offer improved discoverability and engagement features for sellers on the platform, G2A.COM has proven its dedication to cultivating a thriving digital marketplace ecosystem for all.

G2A.COM has also been awarded for its commitment to creating an inclusive and safe online marketplace for all users. By partnering with secure software and payment providers like PayPal and Forter, as well as having a dedicated internal cybersecurity team, G2A.COM ensures user security and privacy during transactions while actively educating its user base about online safety through workshops and other educational resources. This dedication to safety complements G2A.COM’s emphasis on diversity, equity and inclusion (DEI), as demonstrated by its inaugural Diversity Campaign launched in 2023, which amplifies diverse voices within the gaming community. With nearly 40% of its workforce and top management level positions held by women, G2A.COM actively champions inclusivity at all levels of the organization.

“Our journey at G2A.COM has always been driven by an unwavering commitment to innovation and empowering our users and partners,” said Dorota Wróbel, General Manager at G2A.COM. “This award is a testament to the hard work of our entire team and reinforces our mission to provide an exceptional marketplace experience, from expanding access to digital content to advancing our platform and services. We’re honored by this recognition and look forward to continuing to drive meaningful change in the digital retail landscape.”

To learn more about G2A.COM’s offerings and initiatives, please visit www.G2A.COM. You can also view G2A.COM and other Globee Award winners at https://globeeawards.com/business-awards/winners/.

About G2A.COM:
G2A.COM is the world’s largest and most trusted marketplace for digital entertainment, where more than 30 million people from 180 countries have purchased over 100 million items. Users can choose from more than 75,000 digital offerings incl. games, DLCs, in-game items, as well as non-gaming items such as gift cards, subscriptions, software, or e-learning – sold by sellers from all over the world. G2A.COM leads in online security, awarded with the prestigious American CNP award alongside companies such as Microsoft, Barclay’s Bank, and First Data. For more information, visit www.g2a.com.

Follow G2A.COM:
LinkedIn | YouTube | Twitch | Facebook| Instagram | Twitter

About the Globee Awards:
The Globee Awards celebrate achievements across ten major programs, recognizing accomplishments in diverse fields such as customer excellence, cybersecurity, innovation, and business leadership. To learn more about the Globee Awards, please visit globeeawards.com.

Press Contact:
Matt Burkey
matt@carvecomms.com

View original content to download multimedia:https://www.prnewswire.com/news-releases/g2acom-named-company-of-the-year-retail-award-winner-at-the-14th-annual-2024-globee-awards-for-business-international-302293232.html

SOURCE G2A.COM

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