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Omega Healthcare Processes 60 Million Transactions with Enterprise AI and Automation from UiPath

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Omega Healthcare Named UiPath AI25 Award Winner at UiPath FORWARD

MUMBAI, India, Oct. 24, 2024 /PRNewswire/ — UiPath (NYSE: PATH), a leading enterprise automation and AI software company, announced that it is transforming operations for Omega Healthcare, a global leader in revenue cycle management, healthcare and clinical enablement services, through AI-powered automation.

Omega Healthcare was named an UiPath AI25 Award Winner at UiPath FORWARD, UiPath annual gathering of global AI and automation experts. The annual award program identifies the 25 most innovative UiPath customers using a combination of AI and automation as a strategic change enabler to accelerate bigger and bolder outcomes.

“We are honoured to be an AI25 Award Winner again this year, following the recognition last year as an inaugural AI10 Award Winner,” said Vijayashree Natarajan, SVP & Head of Technology, Omega Healthcare, who accepted the award at FORWARD. “We continue to innovate through our close collaboration with UiPath to harness the full power of automation, AI and generative AI to ultimately deliver significant outcomes for our customers.”

UiPath also included Omega Healthcare in its Gallery of Customer Achievement, featuring Omega Healthcare President Sumit Sachdeva highlighting the Company’s transformative AI-powered automation journey.

As part of its comprehensive digital transformation strategy, Omega Healthcare uses the UiPath Platform, including the AI Trust Layer and security governance features, to securely optimize workflows, enhance business value, stimulate growth, and increase profit margins for its clients. The UiPath platform enables Omega Healthcare to leverage advanced AI capabilities while ensuring transparency, security, compliance, and ethical governance in all automated processes, driving significant operational efficiencies and improved outcomes across its services.

With the adoption of UiPath, Omega Healthcare significantly streamlines its internal processes and sets a new standard in health documentation management. In just four years, UiPath automations have processed more than 60 million transactions at Omega Healthcare.

“Omega Healthcare is committed to pioneering technology solutions that empower healthcare organizations to deliver superior care while boosting financial performance. Together with UiPath, we are establishing an AI-driven ecosystem that realizes the full potential of healthcare for our customers,” said Rajusiva Arunachalam, VP, Head of Automation & AI at Omega Healthcare.

Turning AI potential into tangible business outcomes 

UiPath AI and automation is instrumental in helping Omega Healthcare address the challenges associated with the high-volume and high-intensity process of customer correspondence.

By leveraging the capabilities of UiPath Document Understanding, Omega Healthcare applies AI to automatically extract data from various document types. Automation frees Omega Healthcare’s medical specialists from time-consuming administrative tasks to allow them to focus on delivering strategic outcomes for customers.

The integration of Generative AI-powered automation enables Omega Healthcare to achieve its strategic goals, including improving operational efficiency, reducing claim denial rates, and enhancing patient engagement.

“AI-powered automation can help organizations streamline workflows and drive efficiencies, which has huge benefits such as substantial cost savings, improved accuracy, and increased productivity,” said Mark Gibbs, President, International at UiPath. “We are proud to enable the digital transformation journey at Omega Healthcare and look forward to working closely together to continue delivering the strongest outcomes for its customers.”

Toward a shared automation vision for the future 

After implementing UiPath, Omega Healthcare is experiencing a 100% increase in worker productivity and a 40% reduction in time spent on documentation tasks, monthly savings of 6,700 worker hours, a 50% reduction in turnaround time, and an impressive process accuracy of 99.5%. These improvements not only enhance operational efficiency and cost savings for Omega Healthcare’s customers, but also deliver a 30% return on investment within the first year.

UiPath is also playing a crucial role in supporting Omega Healthcare’s mission to enhance revenue cycle outcomes for its customers through the Omega Digital Platform. This platform is designed to assist healthcare organizations in streamlining workflows and improving financial performance by leveraging advanced technologies such as AI, robotic process automation (RPA), machine learning, and natural language processing. Omega Healthcare aims to utilize the UiPath AI Trust Layer to develop custom AI/ML models that optimize end-to-end automation processes, further enhancing the platform’s capabilities.

About Omega Healthcare

Founded in 2003, Omega Healthcare Management Services™ (Omega Healthcare) empowers healthcare organizations to deliver exceptional care while enhancing financial performance. We help clients increase revenues, decrease costs, and improve the overall patient-provider-payer experience through our comprehensive portfolio of technology-enabled and clinically led managed outsourcing solutions. Leveraging the Omega Digital Platform (ODP), customers benefit from the Company’s expertise in artificial intelligence (AI), generative AI, robotic process automation (RPA), bots, machine learning (ML), and natural language processing (NLP), to drive greater efficiency and accuracy.  Omega Healthcare has 30,000 employees across 14 delivery centers in the United States, India, Colombia, and The Philippines. For more information, visit www.omegahms.com.

About the UiPath AI25 Awards

The UiPath AI25 Awards acknowledge customers using AI and automation to supercharge productivity; transform customer and employee experiences; deliver substantial return on investment; and support corporate, environmental, social, and governance (ESG) initiatives. Customers across the globe were invited to submit applications detailing how they have used AI and automation to redefine what’s possible—not just in business, but in the way we work and live. The 25 winners were selected by a panel of expert judges for effectively articulating the business drivers, implementation, and results of their UiPath use case.

About UiPath 

UiPath (NYSE: PATH) develops AI technology that mirrors human intelligence with ever-increasing sophistication, transforming how businesses operate, innovate, and compete. The UiPath Platform™ accelerates the shift toward a new era of agentic automation—one where agents, robots, people, and models integrate seamlessly to enable autonomous processes and smarter decision making. With a focus on security, accuracy, and resiliency, UiPath is committed to shaping a world where AI enhances human potential and revolutionizes industries. For more information, visit www.uipath.com.

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TÜV Rheinland Supports 2024 Lenovo’s Supplier Standards and Certification Conference in China Advocating for Green Manufacturing

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SHENZHEN, China, Oct. 24, 2024 /PRNewswire/ — On October 15, Lenovo Group, in collaboration with TÜV Rheinland Greater China (herein after referred to as “TÜV Rheinland”), the international independent third-party testing, inspection, and certification organization, held the “2024 Lenovo Supplier Standards and Certification Conference” in Shenzhen. The event focused on sharing Lenovo Group’s product compliance and green manufacturing requirements, while also providing insights into ESG, chemical regulations, and the standards of key global markets. This initiative aimed to promote the development of green manufacturing within the industry.

Liu Wei, Global Director of Standards and Environmental Affairs at Lenovo Group, attended the event and delivered a speech. “It takes ten years to plant a tree and see it grow. This year marks the 10th Lenovo Supplier Standards and Certification Conference, a significant milestone for Lenovo’s standards and certification efforts,” she said. Liu emphasized that this year marks Lenovo’s 40th anniversary. Lenovo is seizing opportunities in hybrid artificial intelligence and leveraging its global strengths. In the ESG arena, Lenovo is accelerating the adoption of AI on its ESG digital management platform. This initiative aims to inspire more companies to embrace the ESG philosophy and continuously strengthen the environmental management of its global supply chain.

Jay Yang, Vice President of TÜV Rheinland Greater China Electrical, commented, “Since 2005, TÜV Rheinland has collaborated with Lenovo Group across multiple fields, helping Lenovo obtain certification for a wide range of products worldwide, supporting Lenovo’s leading position in the industry, and jointly delivering innovative, consumer-centric products. Through our longstanding partnership, we have witnessed Lenovo’s efforts in product compliance, green development, and ESG practices, reinforcing its leadership in environmental responsibility.”

During the conference, experts from Lenovo Group and TÜV Rheinland shared insights on green supply chains and compliance management to help relevant enterprises reduce environmental risks and gain a competitive edge in the market with higher quality and safer products.

Synergies in Upstream and Downstream for Green Supply Chain Development

In the green supply chain session held in the morning, Lenovo’s experts discussed several topics, including “Lenovo’s Requirements for Restricted Substance Management,” “Carbon Border Adjustment Mechanism (CBAM),” “Ecodesign for Sustainable Products Regulation (ESPR),” “Lenovo’s ESG Strategy and Management Requirements,” and “Lenovo’s ESG Information Disclosure Experience and the Application of Digital Tools in ESG Data Management.”

As sustainable development has become a global consensus, environmental protection regulations are increasingly valued by companies, various countries and regions have also successively introduced new regulations. For this reason, TÜV Rheinland also addressed topics such as “Global Hazardous Substances Regulation Progress,” “EU ESPR Latest Requirements and Sustainable Development Strategies,” and “TCO Certified 10th Generation Analysis.” By combining these discussions with TÜV Rheinland’s sustainable services, they aimed to provide insights for the green and low-carbon transformation of products and export strategies.

AI Empowerment: Exploring New Perspectives on Testing, Certification, and Global Market Access

In the compliance management session, TÜV Rheinland led a discussion on the rapid development of AI from the perspective of testing and certification, themed “Testing and Certification Meets AI.” The focus was on identifying opportunities while mitigating potential risks associated with this development. The session also covered global key market access, addressing topics such as “Summary of the Latest Information on International Market Access,” “Update of IEC 62368 Global Acceptable Status,” “European and American Cybersecurity and Privacy Protection Requirements,” and “European Union and Saudi Arabia Type-C Interface Common Charger Directive Solutions.”

Additionally, Yin Yuang, mobile communication division director of Testing Center of the State Radio Monitoring Center, introduced Domestic Radio Transmitter Equipment Model Approval Regulations/Model Approval License Application Process. Lenovo highlighted topics such as “New Packaging Materials,” and “Supply Chain Security Incident Analysis and Response Practices.” This showcased Lenovo’s commitment to supply chain security management and compliance control as a pioneer in low-carbon transformation and an enabler of intelligent manufacturing.

As a global leader in technical services, TÜV Rheinland has provided green solutions to clients focused on energy conservation, environmental protection, and low-carbon initiatives since 2010. With a team of experienced experts in sustainable development, environmental auditing, corporate social responsibility, and stakeholder engagement, TÜV Rheinland is dedicated to offering professional and efficient technical support to help companies develop and implement sustainable development strategies. In the future, TÜV Rheinland will continue to leverage its extensive experience and technical expertise to deliver sustainable solutions centered on green supply chains, helping China’s electronics and electrical manufacturing industries achieve “green manufacturing.”

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Pearson and ServiceNow collaborate to supercharge workforce development and employee experiences in the age of AI

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Global, multi-year deal to accelerate the identification, development, and validation of skills to help employees and organizations prepare for the future of work

LONDON and SANTA CLARA, Calif., Oct. 24, 2024 /PRNewswire/ — Pearson (FTSE: PSON.L), the world’s lifelong learning company, and ServiceNow (NYSE: NOW), the AI platform for business transformation, today announced a global collaboration to supercharge workforce development and employee experiences in the age of AI. In the first phase of the multi-year deal, ServiceNow will collaborate with Pearson on research and insights that analyze how emerging technology will impact the global workforce and will use Credly by Pearson to issue accreditation and track skills development. Pearson will use ServiceNow’s AI-powered Now Platform to boost employee productivity, efficiency, and talent retention. 

The World Economic Forum estimates that a billion people will need reskilling by 2030.1 As AI technologies rapidly transform our economies and societies, employees and organizations need technology skills to prepare for the future of work and bridge a growing skills gap. This three-year deal will build on a shared commitment between ServiceNow and Pearson to help close this skills gap, increase productivity, drive competitiveness, and help people make progress in their lives.

Enabling employees and organizations to thrive in an AI future 

In the first phase of this engagement, ServiceNow and Pearson plan to collaborate on the following:

ServiceNow will collaborate with Pearson on research that analyzes how emerging technologies will impact the global workforce, including which jobs will be affected, which skills will be automated, which roles will be in demand, and how leaders can reskill their workforces to future-proof their businesses.ServiceNow will integrate Pearson’s Credly solution into its platform to transform how it issues accreditation, tracks skills development, and helps people accelerate their careers.Pearson is expanding its use of the ServiceNow platform to build enriching learning experiences at scale and deliver sustainable, profitable revenue growth. Now Assist GenAI capabilities will help boost employee productivity and efficiency, while ServiceNow HR Service Delivery and Talent Development will support employees from hire to retire and, ultimately, improve talent retention and drive business growth.Pearson will also use ServiceNow Source-to-Pay Operations to streamline the supplier onboarding process, from intake to completion, leading to simplified employee experiences.Throughout the deal, Pearson and ServiceNow will collaborate further on technology and processes that help organizations around the world enhance workforce productivity, agility, and adaptability, while increasing employee engagement, satisfaction and career opportunities.

“AI and technology are moving at a breathtaking pace, and we need learning and skills development to move just as fast. This deal lays the foundation for a long-term collaboration to address this challenge and help unlock significant value across organizations. Combining the expertise of Pearson and ServiceNow will bring a step change in the way people progress their career journey in a world that is being redefined by AI,” said Vishaal Gupta, president of workforce skills, Pearson.

“As AI influences the global economy, widens talent gaps, and drives workforce transformation, ServiceNow is uniquely positioned to shape the future of work,” said Jayney Howson, senior vice president, global learning and development, ServiceNow. “We believe AI will usher in a human renaissance – unlocking new opportunities, fostering innovation, and unleashing creativity for our people and the broader tech ecosystem. Embracing this renaissance requires a distinct focus on training, upskilling, and reskilling. Our collaboration with Pearson will advance this mission at ServiceNow, helping us not only attract and nurture top talent but also powering an ecosystem of future-ready individuals for the AI-driven world.”

Today’s announcement is part of Pearson’s ongoing strategic commitment to the enterprise and workforce skills market. Pearson’s Workforce Skills division is focused on preparing individuals and organizations for the future of work. Pearson’s enterprise focused businesses help people build high demand skills and provide organizations with solutions for strategic workforce planning, digital credentialing, role assessments, and GED education.

ServiceNow is on a journey to create an innovative learner experience built around a unified profile that knows a person’s skills, experience, and aspirations to deliver predictive, personalized, pertinent learning, at the point of need – for customers, partners, employees, and the broader technology ecosystem. This is done through programs like ServiceNow University, as well as with products, including Talent Development, which harnesses the power of AI and skills intelligence to proactively guide and develop talent while strategically planning for future workforce needs. 

1Reskilling Revolution: Preparing 1 billion people for tomorrow’s economy, WEF, September 10, 2024

About Pearson
At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. That’s why our c. 18,000 Pearson employees are committed to creating vibrant and enriching learning experiences designed for real-life impact. We are the world’s lifelong learning company, serving customers in nearly 200 countries with digital content, assessments, qualifications, and data. For us, learning isn’t just what we do. It’s who we are. Visit us at pearsonplc.com.

About ServiceNow
ServiceNow (NYSE: NOW) is putting AI to work for people. We move with the pace of innovation to help customers transform organizations across every industry while upholding a trustworthy, human centered approach to deploying our products and services at scale. Our AI platform for business transformation connects people, processes, data, and devices to increase productivity and maximize business outcomes. For more information, visit: www.servicenow.com.

ServiceNow Forward Looking Statements

This press release contains “forward looking statements” about the expectations, beliefs, plans, and intentions relating to its agreement with Pearson. Such statements include statements regarding future product capabilities and offerings and expected benefits to ServiceNow. Forward looking statements are subject to known and unknown risks and uncertainties and are based on potentially inaccurate assumptions that could cause actual results to differ materially from those expected or implied by the forward looking statements. If any such risks or uncertainties materialize or if any of the assumptions prove incorrect, ServiceNow’s results could differ materially from the results expressed or implied by the forward looking statements made. ServiceNow undertakes no obligation, and does not intend, to update the forward looking statements. Factors that may cause actual results to differ materially from those in any forward looking statements include: (i) delays and unexpected difficulties and expenses in executing the partnership or delivering the product capabilities and offerings, (ii) changes in the regulatory landscape related to AI and (iii) uncertainty as to whether sales will justify the investments in the product capabilities and offerings. Further information on factors that could affect ServiceNow’s financial and other results is included in the filings ServiceNow makes with the Securities and Exchange Commission from time to time. 

© 2024 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow logo, Now, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated.

Media Contacts:

ServiceNow 
Theresa Ianni
216-544-6817
press@servicenow.com

Pearson
Dan Nelson – U.S.
Dan.Nelson@Pearson.com
Laura Ewart – UK
Laura.Ewart@Pearson.com 

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Sports and Music Event Tourism unlocks new opportunities to capture spend

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Collinson International launches global research report unveiling how businesses can engage with sports and music fans to capture share of growing market spend.

80% of sports and music fans in Asia Pacific (APAC) have travelled by plane to watch their favourite team or artistSports fans are the biggest spenders globally, with 57% of sports enthusiasts from APAC spending more than US$500 per trip, per person4 in 5 event travellers from APAC visit new places rather than familiar ones

SINGAPORE, Oct. 24, 2024 /PRNewswire/ — Today, Collinson International, the owner and operator of Priority Pass and LoungeKey, has released its latest global research report, The Value of Sports and Music Tourism, exploring the travel and spending habits of sports and music event travellers. The new research revealed that sports fans are the biggest spenders globally in comparison to those travelling for music events; 57% of Asia Pacific’s (APAC) sports enthusiasts are spending more than US$500 per trip, per person.

Sports and music tourism is seeing huge growth. In 2023, sports tourism was valued at US$564.7 billion and is expected to almost double in value to US$1.33 trillion by 2032.[1] Similarly, music tourism is expected to see huge growth, forecasted to reach US$13.8 billion by 2032.[2] This is being driven by three main components: events, with more sports and music events, fans have more choice of destinations; exposure, the internationalisation of new and existing sports leagues through TV and streaming has encouraged fans to travel, while music fans are finding it may be more cost-effective to see an artist abroad; and experience, after years of Covid-19 travel restrictions, live fans are back and wanting new, enhanced experiences.  

It is clear that sports and music tourism is booming and event travellers have high aspirations, presenting a huge opportunity for businesses to tap into this growing segment of travellers. In APAC, of those that travel to an event by plane, more than four-fifths (85%) have travelled for sports and 74% for music in the past three years or plan to do so in the coming 12 months. Of these travellers, over half (53%) travel more than once a year with 19% attending three or more events annually.

SPENDING HABITS

Sports fans are the biggest spenders globally, with 57% from APAC exceeding US$500 per trip. Notably, 12% of respondents in APAC spend more than US$2,000 per trip. Globally, the 25-34 age group spends the most overall, with a third (33%) exceeding US$1,000 for sports and 31% for music events.

The typical spend for event travellers globally at airports is US$100 (44%) but this varies considerably with those travelling for basketball (30%), Formula 1 (32%) and the Olympics (31%) prepared to spend US$200 or more. As for those travelling for music, 25% are prepared to spend US$200 or above.

Over 4 in 5 (82%) of APAC sports and music fans have travelled to a new city or country to watch their favourite team or artist and of those, 28% said they have returned to these new cities / countries – with a further 31% planning to return. This presents huge economic growth opportunities for local businesses within these destinations, particularly where repeat business can be identified ahead of time. 

ELEVATED AIRPORT EXPERIENCES

Those travelling to see their favourite sports team or artist are looking for more premium travel experiences, which means they are more likely to take advantage of airport experiences.

More than half (52%) of APAC sports and music fans have used airport experiences when travelling for an event, which includes visiting an airport lounge (34%), gaming lounges (15%), sleep pods (16%) and spas (13%). The top reasons APAC fans visit an airport lounge is to relax and unwind before or after watching their favourite team/artist (58% for sports and 59% for music fans), followed by enjoying food and drink options at the airport (56% for sports and 57% for music).  

The uptake of airport lounges is higher among those spending more money on the trip overall. Globally, those travelling to basketball events (48%), Formula 1 (45%) and the Olympics (44%) are more likely to use lounges, with these fans also spending the most. 

TAILORING CUSTOMER ENGAGEMENT AND LOYALTY PROGRAMMES

Around 65% of APAC event travellers participate in customer engagement and loyalty programmes. Many have joined customer engagement and loyalty programmes that offer points/miles (46%) or discounts on flights (50%), tickets (39%) and accommodation (38%). Over a third (39%) of APAC event travellers would choose a payment card that offered exclusive travel benefits such as access to airport lounges, travel insurance (42%), and an event package (42%) that includes flights, accommodation, transfers and tickets.

Airport lounge access is a popular travel benefit through payment cards, particularly for travellers from India (43%), Hong Kong, UAE, Australia (all 41%), Singapore (40%) Germany (34%), UK (33%) and Brazil (32%).

“The growing and global fanbase that will travel to iconic sports and music events is looking for unforgettable experiences and are prepared to spend significantly to make their trip extra special,” says Christopher Evans, CEO of Collinson International, owner and operator of Priority Pass. “Fans are by definition synonymous with loyalty. This new research shows the high value they place on travel benefits. Great news for the travel industry and for those businesses targeting frequent travellers providing the opportunity to capitalise on the rise of event tourism by offering the travel benefits fans crave. In return, they will see the advantage of being top-of-mind and wallet with these frequent travellers, boosting engagement, building loyalty, and driving additional cross-border spend.”

“Sports and music events fuel wanderlust, taking travellers to every corner of the globe. As the appetite for sports and music tourism grows across Asia Pacific, significant opportunities for businesses are opening up,” says Todd Handcock, Global Chief Commercial Officer and Asia Pacific President, Collinson International. “This is particularly true for the travel sector, with Asia Pacific travellers being some of the highest spenders globally; as well as financial services organisations, with the latter witnessing significant shifts driven by technological advancements, evolving consumer expectations, and disruptive competitors. As businesses navigate this changing era, consumer loyalty and engagement emerge as pivotal drivers of growth and competitive advantage. Brands who can unlock the power and influence of sports and music-related rewards will position themselves well to benefit from higher customer engagement and retention.”

To find out more, read the full report here.

Notes to Editors

Collinson International commissioned this research independently. The report is not endorsed by any party mentioned herein.

Methodology: Research commissioned by Collinson International, owner and operator of Priority Pass, and independently conducted among a sample of 8,537 travellers from 17 countries and territories including: Australia (505), Brazil (502), Colombia (503), France (501), Germany (503), Hong Kong (501), India (502), Italy (504), Mexico (502), Peru (503), Saudi Arabia (501), Singapore (503), Spain (501), Thailand (503), UAE (501), UK (502) and USA (500). The survey was completed online in June 2024.  

Currency in US$.

Methodology 

Research commissioned by Collinson International, owner and operator of Priority Pass, and independently conducted among a sample of 8,537 travellers from 17 countries and territories including: Australia (505), Brazil (502), Colombia (503), France (501), Germany (503), Hong Kong (501), India (502), Italy (504), Mexico (502), Peru (503), Saudi Arabia (501), Singapore (503), Spain (501), Thailand (503), UAE (501), UK (502) and USA (500). The survey was completed online in June 2024.  

About Collinson International

Collinson International is the global, privately-owned company dedicated to helping the world to travel with ease and confidence. We work with the world’s leading payment networks, over 1,400 banks, 90 airlines and 20 hotel groups worldwide. We deliver market-leading airport experiences, loyalty and customer engagement, and insurance solutions for over 400 million end consumers.

Collinson International is the operator of Priority Pass, the world’s original and leading airport experiences programme. Travellers can access a network of over 1,500 lounges and travel experiences, including dining, retail, sleep and spa, in over 700 airports in 145 countries, helping to elevate the journey into something special. 

[1] Global Markets Insights, Sports Tourism Market Forecast 2024 – 2032 https://www.gminsights.com/industry-analysis/sports-tourism-market
[2] Custom Market Insights, Global Music Tourism Market 2024–2033 https://www.custommarketinsights.com/report/music-tourism-market/ 

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