MONTREAL, Oct. 24, 2024 /CNW/ – Pierre Karl Péladeau, President and Chief Executive Officer, Quebecor Inc. and Quebecor Media Inc. and Hugues Simard, Chief Financial Officer, Quebecor Inc. and Quebecor Media Inc. will hold a conference call on Thursday, November 7th, 2024, at 11:00 AM, following the release of Quebecor Inc.’s consolidated results for the third quarter 2024. Media are invited to access the call on a listen-only basis.

Anyone unable to attend this conference call may listen to the rebroadcast by phoning 1-877-293-8133 (Canada-US), conference access code 55218# and playback access code 0114601#. Available until February 5th, 2025.

The conference call is also available in audio webcast on Quebecor’s website at www.quebecor.com/en/investors/conferences-and-annual-meeting#Next-earnings-call

The Company

Quebecor, a Canadian leader in telecommunications, entertainment, news media and culture, is one of the best-performing integrated communications companies in the industry. Driven by their determination to deliver the best possible customer experience, all of Quebecor’s subsidiaries and brands are differentiated by their high-quality, multiplatform, convergent products and services.

Québec-based Quebecor (TSX: QBR.A) (TSX: QBR.B) employs more than 11,000 people in Canada.

A family business founded in 1950, Quebecor is strongly committed to the community. Every year, it actively supports more than 400 organizations in the vital fields of culture, health, education, the environment, and entrepreneurship.

Visit our website: www.quebecor.com 

Follow us on X: https://x.com/Quebecor

SOURCE Quebecor Inc.

Hyro’s AI seamlessly integrates with Cisco’s telephony and agent desktop infrastructure to create an intelligent, conversational call-routing system   

NEW YORK, Oct. 24, 2024 /PRNewswire/ — In a move poised to significantly improve patient access and support experiences across U.S. healthcare systems, Hyro, a member of Cisco’s partner ecosystem, today announced it will transform traditional contact center operations with its responsible AI-powered assistants. With this integration, Hyro’s platform purpose-built for healthcare integrated with Webex Contact Center and Cisco Finesse, aims to revolutionize and elevate healthcare operational efficiency for both patients and providers.

Hyro’s AI seamlessly integrates with Cisco’s telephony and agent desktop infrastructure to create an intelligent, conversational call-routing system. This eliminates frustrating long hold times and ensures callers connect with the most qualified specialist or live agent for their specific needs, delivering efficient and accurate support more quickly than ever before.

“By partnering with Cisco, we are ushering in a new era for healthcare contact centers. Our responsible AI-powered assistants are designed to not only streamline operations but also enhance the overall patient experience. This collaboration allows us to provide intelligent, efficient, and personalized support, ensuring patients receive the care they need without unnecessary friction,” said Israel Krush, CEO & Co-Founder, Hyro.

Intelligent Automation Takes Center Stage

This comprehensive solution addresses multiple areas of the healthcare enterprise, including employee-facing applications. Integrated with Webex Contact Center and Cisco Finesse, Hyro’s AI assistants efficiently manage a wide range of healthcare and IT tasks. Patients and employees receive clear, conversational guidance for tasks like appointment scheduling, IT ticketing, and password resets through AI-powered interactions. This allows live agents to concentrate on complex issues and provide more tailored support, enhancing overall contact center experience.

Security and Efficiency Through Seamless Integration

Hyro’s platform seamlessly and safely integrates with existing systems such as EHRs, CRMs, and IT desktop tools. This secure access allows AI assistants to personalize interactions and provide accurate information based on real-time organizational data. Additionally, callers are identified before receiving assistance, ensuring a secure and personalized experience throughout their call. Furthermore, integration with Webex Contact Center and Cisco Finesse enables seamless and contextual transfer of calls to agent desktops, enhancing overall efficiency and customer satisfaction.

Unlike traditional AI solutions, Hyro’s platform effortlessly adapts to Cisco’s telephony packages. This eliminates the need for complex AI training or time-consuming bot flow creation. Organizations can enjoy a smooth and efficient implementation, allowing them to see significant results quickly. Use of Hyro’s AI assistants are subject to Hyro’s privacy practices and usage terms.

Effortless Implementation, Measurable Results

Health systems such as Intermountain Health, leveraging Hyro and Cisco’s joint solution, have witnessed an 85% reduction in call abandonment rates and a 79% improvement in speed to answer. Furthermore, by automating repetitive calls, Intermountain has achieved a 35% decrease in operational costs and a fivefold return on investment.

“Hyro’s smart routing, integrated with our Cisco telephony system, has revolutionized our call center performance. We’ve experienced an 85% reduction in call abandonment and a 79% increase in speed to answer. This partnership is a game-changer for our patients and support teams, allowing us to focus on delivering exceptional care. That’s what truly matters.” – Craig Richardville, former Chief Digital and Information Officer, Intermountain Health

About Hyro

Hyro, the leading Responsible AI-Powered Communications Platform for healthcare, enables health systems to safely automate workflows and conversations across their most valuable platforms, services, and channels—including call centers, websites, SMS, mobile apps, and more. Hyro’s clients, which include Intermountain Health, Baptist Health, and Hackensack Meridian Health, benefit from AI assistants that are fully HIPAA-compliant, fast to deploy, easy to maintain, and simple to scale—generating better conversations, successful patient outcomes, and revenue-driving insights. To learn more, visit hyro.ai

This press release was issued through 24-7PressRelease.com. For further information, visit http://www.24-7pressrelease.com.

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SOURCE Hyro

MIRABEL, QC, Oct. 24, 2024 /CNW/ – CIRRUS Intelligence, a pioneer in integrating artificial intelligence (AI) into Safety Management Systems (SMS), announces the development of a new autonomous solution designed to automate the processing of safety reports in the aviation industry.

Developed in collaboration with MILA, a world-renowned AI research institute, this platform integrates the latest technological advancements to meet the growing needs of safety management. It aims to significantly reduce report processing times and enhance the quality of the generated information. With an intuitive interface, it offers a seamless user experience and adapts to the diverse needs of companies.

The platform’s launch is scheduled for 2025. It will be accessible to a wide range of carriers, regardless of company size or operational complexity. CIRRUS Intelligence is currently seeking carriers interested in participating in the platform’s beta phase.

“Safety management often presents a significant challenge for carriers. With this in mind, we developed this solution in collaboration with MILA. Our goal is to make safety management more accessible while allowing each company to adapt it to the specific needs of their operations.” — Olivier Richer, General Manager of CIRRUS Intelligence

The solution will be offered in two versions: a “freemium” version for smaller users and a custom version for large enterprises. The free version will include a set of essential tools, facilitating the management of basic safety aspects. The team is already working on advanced features to address more complex challenges and further optimize safety processes, while remaining adaptable to various types of operations.

CIRRUS Intelligence specializes in digital solutions for the aviation industry, with a focus on safety management systems and compliance. By integrating advanced technologies such as artificial intelligence, CIRRUS offers efficient and accessible tools that allow carriers to optimize their operations while maintaining high safety standards. To learn more about CIRRUS Intelligence and its services, visit https://cirrusintelligence.ca/en/. You can also follow @cirrusintelligence on Instagram for the latest news and updates.

MILA, the Quebec Artificial Intelligence Institute, is a world-renowned research center specializing in deep learning. With over 1,400 researchers and experts, MILA focuses on areas such as health, environment, and AI ethics. The institute stands out for its open science approach, promoting collaboration to accelerate knowledge transfer, and maintains industrial and academic partnerships on a global scale.

SOURCE CIRRUS Intelligence