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The AI solutions for Indonesian businesses received international recognition through the lens of NVIDIA

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AI solutions developed by FPT Smart Cloud receive high praise from the tech giant NVIDIA for elevating customer experience and empowering workforce competency.

HANOI, Vietnam, Oct. 18, 2024 /PRNewswire/ — In April 2024, NVIDIA and FPT Corporation established a strategic partnership, aiming for global AI and Cloud development. After 6 months, the AI solutions of FPT Smart Cloud – a subsidiary of FPT Corporation, have joined the world’s 52 outstanding success stories promoted by NVIDIA. FPT Smart Cloud officially entered the Indonesian technology market in 2023 to provide businesses with advanced AI solutions based on the natural language model for Indonesian.

Fostering intelligent call center operations 

In the digital era, AI virtual assistants are integrated into the contact center to automate simple to sophisticated tasks.

As indicated by NVIDIA, FPT Smart Cloud has taken seamless communication to new heights through the development of FPT AI Engage – the virtual agent for call center. The virtual agent can interact naturally and automate inbound calls, outbound calls, and voice-based call transfer (IVR). Operating on NVIDIA’s most advanced infrastructure, the AI vendor has been able to accelerate the speech synthesis model by 4 times and increase virtual agent efficiency.

With excellent AI capabilities, FPT Smart Cloud has been trusted by many banking and financial institutions, namely Home Credit Vietnam. The consumer finance company has adopted FPT AI Egnage since 2019. Within the first year of operations, the virtual assistant could automatically handle up to 12 million calls per month, allowing Home Credit to save 50% in operating expenses and achieve a success call rate of 98%.

Building the AI-powered workforce of the future 

FPT Smart Cloud developed FPT AI Mentor – the solution to automate and personalize employee training using NVIDIA A100 and H100 GPUs. FPT AI Mentor is built on the large language model (LLM) powered by NVIDIA DGX H100 and supported by NVIDIA NGC and PyTorch to generate and customize learning content from the business knowledge base.

Long Chau, a pharmaceutical chain with more than 1,700 stores, has successfully implemented FPT AI Mentor in its daily training for pharmacists, increasing employee knowledge quality by up to 55% while reducing 30% of resources compared to the traditional training approach.

NVIDIA remarked on the excellent efforts of FPT Smart Cloud in transforming traditional call center operations and business training processes with the power of AI. In the last three years, FPT Smart Cloud placed the focal point on R&D activities for Indonesian and Japanese natural language processing technologies. The year 2023 marked another crucial milestone for FPT Smart Cloud with the bilateral collaboration with Home Credit Indonesia, indicating the first made-in-Vietnam AI solution to successfully reach and win over large enterprises in the global landscape. In 2024, the vendor aims to further conquer international markets, including Indonesia and Japan.

Read about the AI solutions from FPT Smart Cloud featured by NVIDIA here: https://www.nvidia.com/en-us/case-studies/fpt-smart-cloud-levels-up-customer-service-operations/

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SOURCE FPT Smart Cloud

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Festive Season Fuels Business Optimism to Multi-Year High

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The Dun & Bradstreet Business Optimism Index records an increase of 20.2% (q-o-q) for Q4 2024

MUMBAI, India, Oct. 18, 2024 /PRNewswire/ — Dun & Bradstreet, a global leader in business decisioning data and analytics, released the Composite Business Optimism Index (BOI) for Q4 2024, which stands at 94.8, 20.2% higher than Q3 2024. All the six optimism indices have shown improvement, with optimism for net sales reaching its highest level in 15 quarters. The Dun & Bradstreet Composite Business Optimism Index, which has been measuring the changing business sentiment of India Inc. since 2002, is a leading indicator for India’s overall growth, with a correlation co-efficient of around 80% with the Gross Domestic Product (GDP).

Highlights 

Optimism for volume of sales stands highest in 15 quarters.Optimism for net profits has improved significantly, standing at its highest level since Q1 2020.Optimism for the level of selling prices stands highest in 10 quarters.Optimism for fresh hiring of employees has improved for Q4 2024, after remaining stagnant for four consecutive quarters.The accommodation and food services sectors are the most optimistic on three out of six parameters.

Arun Singh, Global Chief Economist, Dun & Bradstreet said, “The Dun & Bradstreet Business Optimism Index is at a high level, driven by strong consumer momentum as India enters the festive season, traditionally marked by increased spending. Businesses are set to capitalize on festive demand in Q4 2024, with selling prices expected to rise by 7 percentage points. Sales sentiment has reached a 15-quarter high, with volumes rebounding to pre-pandemic levels. Despite concerns about rising costs and inflation, profitability remains robust, indicating that businesses have adapted well. However, challenges such as fluctuating energy prices, geopolitical uncertainties, high borrowing costs and supply chain disruptions persist. Nonetheless, there is optimism for employment prospects, with renewed hiring intentions reflecting confidence in the economic recovery.”

Key findings from the Q4 2024 survey

The optimism for sales volume improved by 14 percentage points, accommodation and food services are the most optimistic.The optimism for net profits improved by 11 percentage points. To this end, the wholesale and retail trade sector is the most optimistic, while the utilities sector is the least optimistic.The optimism for level of selling prices improved by 7 percentage points, accommodation and food services are the most optimistic on this parameter, while information and communication service sector is the least optimistic.The optimism for new orders increased by 14 percentage points, accommodation and food services sector is the most optimistic, while the electric, electronic and hardware manufacturing sector is the least optimistic.The optimism for inventory levels improved by 3 percentage points, mining sector is the most optimistic on this parameter, while the metal manufacturing sector is the least optimistic.The optimism for hiring of employees improved by 8 percentage points, automobiles manufacturing sector is the most optimistic, while the food, beverages and tobacco manufacturing sector is the least optimistic.

The report can be downloaded for free from the websites of Dun & Bradstreet India (http://www.dnb.co.in/)

Notes to Editors 

The Business Optimism Index (BOI) is a quarterly survey-based index designed to measure the pulse of the Indian business community across India and has served as a reliable indicator of economy. Dun & Bradstreet surveys respondents (senior management) pan India across the Manufacturing and Services sectors, covering businesses of varying scale (large, medium and small) to calculate the BOI. Respondents are asked about their expectations (in terms of increase, decrease, or no change) regarding their company’s performance (Six BOI Parameters) in the ensuing quarter over the same quarter in the previous year.

About Dun & Bradstreet:

Dun & Bradstreet, a leading global provider of business decisioning data and analytics, enables companies around the world to improve their business performance. Dun & Bradstreet’s Data Cloud fuels solutions and delivers insights that empower customers to accelerate revenue, lower cost, mitigate risk and transform their businesses. Since 1841, companies of every size have relied on Dun & Bradstreet to help them manage risk and reveal opportunity. For more information on Dun & Bradstreet, please visit www.dnb.com.

Dun & Bradstreet Information Services India Private Limited is headquartered in Mumbai and provides clients with data-driven products and technology-driven platforms to help them take faster and more accurate decisions in domains of finance, risk, compliance, information technology and marketing. Working towards Government of India’s vision of creating an Atmanirbhar Bharat (Self-Reliant India) by supporting the Make in India initiative, Dun & Bradstreet India has a special focus on helping entrepreneurs enhance their visibility, increase their credibility, expand access to global markets, and identify potential customers & suppliers, while managing risk and opportunity.

India is also the home to Dun & Bradstreet Technology & Corporate Services LLP, which is the Global Capabilities Center (GCC) of Dun & Bradstreet supporting global technology delivery using cutting-edge technology. Located at Hyderabad, the GCC has a highly skilled workforce of over 500 employees, and focuses on enhanced productivity, economies of scale, consistent delivery processes and lower operating expenses.

Visit www.dnb.co.in for more information.

Click here for all Dun & Bradstreet India press releases.

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KONKA Showcases World’s First 110” 8K TV with Over 230,000 Backlight Zones at 136th Canton Fair

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GUANGZHOU, China, Oct. 18, 2024 /PRNewswire/ — KONKA Group Co., Ltd. (“KONKA”; 000016.SZ), a leading technology company, is presenting products that underscore its commitment to technological advancement and excellence at the first phase of the 136th Canton Fair, a pivotal event in global trade, taking place from October 15-19.

Among the standout offerings is the KONKA 110A8 Ultra Mini AI-LED TV. This technological marvel features the highest number of backlight zones in the world, with over 230,000 zones, pushing the boundaries of MiniLED technology. Each zone offers pixel-level precision in light control, resulting in incredibly detailed picture quality. By integrating advanced AI models, the TV’s picture quality algorithm and chip technology have reached new heights, allowing for precise control of these extensive backlight zones. Additionally, it comes with a HiFi Ultra SoundBar and a powerful 94-watt JBL sound system, offering an immersive 360° surround sound experience, making it a perfect choice for an unparalleled home entertainment experience.

Another highlight is the 144Hz high-refresh OLED TV, boasting 8.3 million self-illuminating pixels and a 1,500,000:1 contrast ratio for stunning picture quality. Its quick response time and advanced sound separation deliver an unparalleled audiovisual experience, perfect for home entertainment enthusiasts. Meanwhile, the 100-inch MiniLED 809 TV offers a cinematic experience with its artistic design, eye-care technology, and superior sound, ideal for those who prioritize aesthetics and functionality.

Beyond its TV lineup, KONKA is introducing the H21 washing and drying set and the H22 all-in-one model, both designed for modern homes with intelligent, efficient, and quiet features. Also showcased is KONKA’s large-capacity dishwasher, which combines a spacious design with smart washing programs. It emphasizes energy efficiency and eco-friendliness, offering excellent cleaning while conserving resources.

KONKA’s strategic positioning in the home appliance industry underscores its success in technological innovation and product development. The company now offers a comprehensive range of products, including a wide selection of TVs, refrigerators, washing machines, freezers, air conditioners, and kitchen appliances. This approach diversifies revenue and enhances business synergy, enabling KONKA to excel in a competitive market.

International expansion has been crucial for KONKA’s growth, with its products now available in Europe, the Middle East, Africa, Latin America, and beyond. Committed to creating value, KONKA invites partners and consumers to explore its innovative products, reinforcing its dedication to excellence and growth.

Official website: www.konkaglobal.com

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SOURCE KONKA Group Co., Ltd

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Chiesi launches innovation platform focused on partnership and patient care: The Impulse

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PARMA, Italy, Oct. 18, 2024 /PRNewswire/ — Chiesi Group, a research-oriented international biopharmaceutical group, is proud to announce the official launch of The Impulse, an innovation platform designed to accelerate bold ideas and meaningful partnerships in healthcare. The Impulse aims to tackle some of the biggest challenges facing patients, planet, and people today by addressing not only healthcare symptoms but also the root causes of these challenges, such as climate change and access to care.

Empowering innovation through collaboration

The Impulse is stepping in to fill the growing demand for innovative solutions that meet the real needs of patients. By creating a collaborative space for researchers, start-ups, and innovators to work together, The Impulse is driving forward-thinking healthcare solutions—from digital health advancements to sustainable patient care models—that have the potential to transform how we think about and deliver healthcare.

“We stand at a pivotal moment for the pharmaceutical industry. This is the time to further rethink traditional models and embrace bolder, patient-centric innovation. That’s why Chiesi has created The Impulse, aiming to empower those who are driven by a passion to improve the lives of others through innovation,” said Fabrizio Conicella, Vice-President Center of Open Innovation & Competence. “We know that some of the most groundbreaking ideas come from collaboration. By providing the resources, network, and support, we aim to accelerate ideas that will have a tangible impact on patients and the world around us, perfectly in line with our Company vision.”

A commitment to patients and the planet

The launch of The Impulse is particularly timely, as the healthcare industry faces increasing pressure to rethink traditional care models. With climate change and environmental sustainability now central to global health discussions, The Impulse is committed to fostering solutions that not only improve patient outcomes but also contribute to a healthier planet.

The Impulse has already begun to attract interest from key players in the life sciences, digital health, and environmental sustainability sectors, including the Karolinska Institutet, NOME and EIT-HEALTH, with many more partnerships in the pipeline.

For more information on The Impulse and how to get involved, visit https://www.chiesi.com/en/about-us/the-impulse/.

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