Technology

itel Unveils New Artificial Intelligence Platform, itelligence®

Published

16 hours ago

October 16, 2024

Empowering Agents and Creating Efficiencies for Scale

KINGSTON, Jamaica, Oct. 16, 2024 /PRNewswire/ — itel, the largest Caribbean-born business process outsourcer (BPO), just unveiled its newest technological innovation – itelligence®, a state-of-the-art platform, powered by artificial intelligence (AI), that will be used to enhance efficiencies within its contact center operations and augment the performance and capabilities of human agents. Held at itel’s state-of-the-art Kingston facility, the intimate launch event hosted representatives from the local media, as well as leading members of the private and public sectors, to demonstrate how AI is changing things for the better in the BPO industry.

The event opened with a speech from itel’s Founding Chairman and CEO, Yoni Epstein, CD, where he recounted the evolution of Jamaica’s BPO industry, as well as the company’s use of artificial intelligence. “We are using AI to make our business more efficient,” stated Epstein, “It’s about adopting, adapting, evolving and utilizing technology to become, not just a provider of human capital, but also technology capital.”

Epstein also expressed that AI is not about job loss, but job transformation. “Our focus is human enhancement, giving human agents the information they need to work faster and with greater accuracy, while upskilling the nearshore workforce. We are creating a way forward for career building with agents who are less bogged down by mundane tasks and can focus on building specializations and advance in the industry.”

Video presentations centered around the new platform’s features and benefits, including the ability to quickly analyze data across a wider sample pool, then push out the information in real-time, leading to prompt interventions that allow for real-time coaching and training opportunities. A panel discussion titled, “”The Era of the Super Agent – Elevating Contact Center Roles with AI”, allowed leading experts, including itel’s Chief Technology Officer, Duane Williams, to explore how the power of AI-generated data is improving agent performance and ultimately customer satisfaction.

The decision to develop the technology in-house came about because it gave the company a greater ability to serve clients and meet regulatory requirements than using third party solutions. By training the AI to transcribe and analyze call data using the Caribbean accent, there is also a greater level of accuracy in the insights produced by the itelligence® platform.

By introducing and implementing this new AI platform, itel will have a leading edge over competitors and other BPO destinations because of the added value it is now able to provide to its clients. The event’s main takeaway? AI is here to stay, but so are contact centers and human interaction.

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SOURCE itel

Technology

Startek® India recognized among India’s Best Workplaces for Women 2024 – Top 10

Published

53 mins ago

October 17, 2024

Startek continues to lead in workplace excellence, following recent recognition as India’s Best Companies to Work For 2024

MUMBAI, India , Oct. 17, 2024 /PRNewswire/ — Startek®, a digital first global customer experience (CX) solutions provider, announced that Startek India has been honored as one of India’s Best Workplaces for Women 2024 – Top 10 by the prestigious Great Place to Work® Institute. This recognition follows Startek’s earlier achievement of being listed among India’s Best Companies to Work For 2024.

The recognition underscores Startek India’s ongoing commitment to fostering an inclusive, supportive and empowering workplace that promotes gender diversity and nurtures talent at all levels.

The rigorous application process included an in-depth HR practice audit, employee interviews, and the anonymous Trust Index© employee opinion survey, evaluated against a comprehensive framework. This award is a testament to the company’s dedication to creating an environment where women can thrive and grow, making Startek a workplace of choice for women in India.

Commenting on this achievement, Mr. SM Gupta, Chief People Officer at Startek, said, “We are immensely proud to be recognized as one of India’s Best Workplaces for Women 2024 – Top 10. This recognition reflects our efforts to create a workplace where every individual, regardless of gender, feels valued and can contribute to their fullest potential. At Startek, we believe in fostering a culture of inclusion and empowerment and remain committed to building a more inclusive future for our workforce.”

This honor is a significant milestone in Startek’s journey toward creating a diverse and equitable workforce that drives innovation and success in the CX industry. By prioritizing diversity, equality, and inclusion, Startek ensures that women not only succeed but also excel in their careers.

About Startek

For more than 35 years, Startek has delivered customer experience (CX) excellence for the world’s leading brands. Spread across 13 countries, more than 38,000 associates create memorable, personalized experiences in both voice and non-voice channels. Our clients span from Fortune 500s to fast-growing startups in a diverse range of industries including cable, media and telecom; travel and hospitality; retail and e-commerce, and banking and financial services.

By creating closer connections, Startek delivers value for our clients, opportunity for our people and sustainable growth for our shareholders.

To learn more, visit www.startek.com and follow us on LinkedIn@Startek.

About Great Place To Work

Great Place To Work® is the global authority on workplace culture. Their mission is to help every place become a great place to work for all. Their recognition is the most coveted and respected in the world for elevating employer brands to attract the right people. Their proprietary methodology and platform enable organizations to truly capture, analyze, and understand the experience of all employees. Their groundbreaking research empowers organizations to build cultures that retain talent and unlock the potential of every employee. Since 1992, their Certification, Best Workplaces™ Lists, and global benchmarks have become the industry standard, built on data from more than 100 million employees in 150 countries around the world.

Logo: https://mma.prnewswire.com/media/2222919/4299556/Startek_Logo.jpg

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Technology

Socket Mobile Announces Third Quarter 2024 Results Release Date and Conference Call

Published

53 mins ago

October 17, 2024

FREMONT, Calif., Oct. 17, 2024 /PRNewswire/ — Socket Mobile, Inc. (NASDAQ: SCKT), a leading provider of data capture and delivery solutions for enhanced productivity, today announced that it will release its third quarter 2024 financial results at the close of the market on Thursday, October 24, 2024. Management will also host a conference call to discuss these results that will begin at 5 p.m. Eastern Time (2 p.m. Pacific Time).

What:

Socket Mobile Third Quarter 2024 Results Conference Call

When:

Thursday, October 24, 2024 at 5 p.m. Eastern Time (2 p.m. Pacific Time)

Dial in:

To access the live conference call, dial (800) 237-1091 toll free from within the U.S. or (848) 488-9280 (toll).

About Socket Mobile:
Socket Mobile is a leading provider of data capture and delivery solutions for enhanced productivity in workforce mobilization. Socket Mobile’s revenue is primarily driven by the deployment of third-party barcode enabled mobile applications that integrate Socket Mobile’s cordless barcode scanners and contactless reader/writers. Mobile Applications servicing the specialty retailer, field service, digital ID, transportation, and manufacturing markets are the primary revenue drivers. Socket Mobile has a network of thousands of developers who use its software developer tools to add sophisticated data capture to their mobile applications. Socket Mobile is headquartered in Fremont, Calif. and can be reached at +1-510-933-3000 or www.socketmobile.com. Follow Socket Mobile on LinkedIn, Twitter, and keep up with our latest News and Updates.

Socket Investor Contact:

Lynn Zhao

Chief Financial Officer

510-933-3016

lynn@socketmobile.com

Socket is a registered trademark of Socket Mobile. All other trademarks and trade names contained herein may be those of their respective owners.

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SOURCE Socket Mobile, Inc.

Technology

Milyli Licenses Redaction Software’s Native Excel Source Code

Published

53 mins ago

October 17, 2024

Blackout for native Excel to be available in Reveal

CHICAGO, Oct. 17, 2024 /PRNewswire/ — Milyli, developer and proprietor of eDiscovery’s top redaction software, Blackout, announces the non-exclusive licensing of Blackout’s source code for native Excel redaction to Reveal, a global provider of eDiscovery and investigation technology.

The licensing represents a substantial advancement in Reveal’s ability to deliver redaction capabilities by enabling highly efficient, accurate, and secure processing of sensitive information crucial for legal and compliance workflows. Reveal will make its upgraded redaction solution for native Excel available on its enterprise Reveal platform in early 2025 and plans to do the same with its Logikcull platform in 2026.

“Milyli is thrilled for Reveal customers to capitalize on the timesaving and workflow-improving features of Blackout for native Excel,” said Stephen Ankenbrandt, founder and CEO of Milyli.

Since its launch in 2015, Blackout has applied over 6 billion redactions to documents in legal matters managed by the world’s top law firms, service providers, and government organizations. Blackout has become one of the most robust redaction solutions and is integrated into widely used legal technologies, like RelativityOne. In 2021, global legal technology company Relativity acquired a perpetual license to Milyli’s Blackout application and source code, innovating on top of it to create Redact in RelativityOne for image and native PDF automated redactions, in addition to native Excel.

Milyli will continue to develop Blackout to include essential functionality that makes eDiscovery simpler and more cost-efficient through dependable, powerful, and elegant features.

About Milyli
Milyli builds secure, intuitive software that makes managing sensitive information tasks easier. Milyli has worked with leading legal technology companies since 2008, building solutions and innovative applications like its flagship redaction tool, Blackout. The world’s top law firms, service providers, and government organizations trust Milyli to reduce work time, create technical and operational efficiencies, and lower end costs. Discover how to “Make It Like You Like It” at Milyli.com.

About Reveal
Reveal is a leading AI-powered platform for eDiscovery, document review, legal hold and investigations. The company has a deep history in driving the adoption of legal automation, which is underpinned by its leading processing technology, visual analytics, and artificial intelligence capabilities. Reveal’s software combines technology and human guidance to transform structured and unstructured data into actionable insight. Reveal helps organizations, including law firms, corporations, government agencies, and intelligence services, uncover more useful information faster by providing a world-class user experience and AI technology that is embedded within every phase of the eDiscovery process.

Media Contact:
Stephen Ankenbrandt
312-265-0136 Ext. 210
info@milyli.com

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SOURCE Milyli