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Optimizing AI for Service Providers: Info-Tech Research Group Details the Importance of Strategic LLM Selection

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3 months ago

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A new resource from Info-Tech Research Group offers a strategic framework for evaluating large language models (LLMs) in the service providers industry based on cognitive, interactive, and ethical benchmarks. By equipping IT leaders with the tools to balance functionality, cost, and ethical considerations, the firm’s blueprint will help mitigate risks such as vendor lock-in and hidden costs to foster more informed decision-making and drive innovation within the industry.

TORONTO, Oct. 11, 2024 /PRNewswire/ – As managed service providers (MSPs) and technology firms evolve to meet new challenges in AI adoption, selecting the right large language model (LLM) has become increasingly complex. Info-Tech Research Group addresses these challenges with its newly published blueprint, Leverage Metrics and Benchmarks to Evaluate LLMs. This research-backed resource equips executives, including CIOs transitioning to CTO roles and senior leaders in operations and quality assurance, with a strategic framework and essential tools for evaluating large language models (LLMs). By using specific metrics and benchmarks, the resource ensures that the selection process aligns with their unique needs and business objectives.

“The AI services industry is quickly entering a period of LLM commoditization. Businesses will soon face challenges in not only adopting generative AI technology but also navigating an evolving marketplace where the most performant and cost-effective option is not obvious,” says Justin St-Maurice, principal research director at Info-Tech Research Group. “While ChatGPT is a serious contender and a disruptor, it should not be a default product choice. Nor should OpenAI be a single go-to vendor.”

In its resource, Info-Tech outlines the significant challenges service providers encounter when selecting the right LLM from a wide range of options. Each LLM offers distinct functionalities and unique value propositions, adding layers of complexity to the evaluation process. Furthermore, the firm advises that as major providers seek to recoup their investments, hidden costs associated with operating LLMs are emerging, raising concerns about vendor lock-in and escalating expenses. The difficulty in translating LLM benchmarks into practical performance metrics can further complicate the task of identifying the most suitable model for specific organizational needs.

“Navigating this evolving landscape in LLM selection requires a partnership between business and technology leaders,” explains St-Maurice. “Technologists will need to work with the business to buy, customize, or build models that address specific gaps and deliver specific value, all while balancing and optimizing tangible costs and measurable efficiencies against specific performance requirements.”

The firm’s blueprint further emphasizes the importance of selecting LLMs based on their capabilities and performance, especially for IT leaders in the service provider industry. This approach not only helps mitigate the risk of vendor lock-in but also ensures that organizations find the right balance between cost and performance, which is crucial for long-term success.

In Leverage Metrics and Benchmarks to Evaluate LLMs, Info-Tech recommends that technology leaders evaluate LLMs using the following key metrics and benchmarks:

Cognitive Benchmarks: Assess the model’s reasoning, comprehension, and problem-solving skills as well as its ability to apply knowledge in various contexts. This approach helps ensure that the LLM can handle complex tasks and adapt to a wide range of scenarios.Interactive Benchmarks: Evaluate how effectively the model engages in dialogue, follows instructions, and maintains contextual understanding across interactions. This method is crucial for delivering an intuitive, seamless experience for end users, especially in service-oriented environments.Ethical Benchmarks: Examine the model’s fairness, safety, and ability to detect bias. The LLM should adhere to ethical guidelines and responsible AI principles, ensuring it operates in a transparent and secure way.

Info-Tech’s insights and advisory for IT leaders in the service provider industry provides actionable tools to navigate the increasingly complex AI landscape. By leveraging the firm’s solution library within the newly published blueprint, IT leaders can explore innovative concepts and applications of LLM technology, driving both operational efficiency and creative innovation.

For exclusive and timely commentary from Justin St-Maurice, an expert in technology services, and access to the complete Leverage Metrics and Benchmarks to Evaluate LLMs blueprint, please contact pr@infotech.com.

About Info-Tech Research Group
Info-Tech Research Group is one of the world’s leading research and advisory firms, proudly serving over 30,000 IT and HR professionals. The company produces unbiased, highly relevant research and provides advisory services to help leaders make strategic, timely, and well-informed decisions. For nearly 30 years, Info-Tech has partnered closely with teams to provide them with everything they need, from actionable tools to analyst guidance, ensuring they deliver measurable results for their organizations.

To learn more about Info-Tech’s divisions, visit McLean & Company for HR research and advisory services and SoftwareReviews for software buying insights.

Media professionals can register for unrestricted access to research across IT, HR, and software and hundreds of industry analysts through the firm’s Media Insiders program. To gain access, contact pr@infotech.com.

For information about Info-Tech Research Group or to access the latest research, visit infotech.com and connect via LinkedIn and X.

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SOURCE Info-Tech Research Group

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Singapore’s Sodion Energy Secures MWh Supply of US Developed Advanced Sodium-Ion Batteries from UNIGRID

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January 12, 2025

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SINGAPORE, Jan. 13, 2025 /PRNewswire/ — Sodion Energy, a leading provider of sodium-ion batteries for e-mobility and integrated energy storage solutions in Southeast Asia, has secured a landmark agreement for an initial 10 MWh supply of advanced sodium-ion batteries developed by UNIGRID Inc., a California-based innovator in sodium-ion battery technology.

This collaboration strengthens Sodion Energy’s ability to address the region’s rising demand for affordable, eco-friendly, and high-performance battery solutions across mobility and energy storage sectors.

“Our collaboration with UNIGRID is a game-changer,” said Dr. CC Hang, Chairman of Sodion Energy. “These next-generation sodium-ion batteries will allow us to tackle key markets, starting with lead-acid battery replacements in e-mobility and extending into large-scale renewable energy projects and grid stabilization initiatives.”

Sodium-ion batteries offer distinct advantages, including cost-efficiency, enhanced safety, and the use of abundant raw materials, making them a sustainable choice for energy storage. With fast-charging capabilities and intrinsic non-flammability, they are exceptionally suited to Southeast Asia’s tropical climate and rapidly growing energy needs.

With a strategic focus on advanced battery technologies, Sodion Energy is poised to play a key role in driving Southeast Asia’s transition to cleaner, safer, and more sustainable energy solutions.

Website: https://sodione.com

Follow us on LinkedIn: Sodion Energy

About Sodion Energy

Headquartered in Singapore, Sodion Energy is an applications engineering leader driving the commercialization of Sodium-ion batteries across Southeast Asia. SE’s sodium-ion pack solutions are tailored to meet the diverse needs of industries such as mobility and energy storage, contributing to a more sustainable future.

View original content:https://www.prnewswire.com/apac/news-releases/singapores-sodion-energy-secures-mwh-supply-of-us-developed-advanced-sodium-ion-batteries-from-unigrid-302347661.html

SOURCE UNIGRID and Sodion Energy Pte. Ltd

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AirCheck Australia & New Zealand Renamed as RCS MEDIA MONITORS

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January 12, 2025

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SYDNEY, Jan. 13, 2025 /PRNewswire/ — AirCheck, a leading provider of broadcast monitoring services in Australia and New Zealand is pleased to announce its renaming as RCS MEDIA MONITORS, effective immediately.

AirCheck monitors songs and commercials providing almost real time reporting tools for radio and television broadcasters, music media, record companies, advertising agencies and industry analysts.

This change reflects the company’s growth, expanded service offerings, and a strengthened focus on providing comprehensive media intelligence.

The new name, RCS MEDIA MONITORS, builds on the expertise of its parent company, RCS, to offer enhanced monitoring solutions. By integrating RCS’s global technology and resources, the company will provide clients with a broader range of tools for tracking and analysing media campaigns across a variety of platforms and markets.

“We’re excited to take this step forward,” said Philippe Generali, President and CEO of RCS Global. “The rebranding to RCS MEDIA MONITORS allows us to expand our reach and improve our services, giving clients access to deeper insights and a wider array of media monitoring tools. With RCS’s support, we can offer more robust data and solutions that cover not just broadcast, but also digital and emerging media channels.”

The name change signals the company’s commitment to evolving with the changing media landscape. With RCS MEDIA MONITORS, clients can expect the same reliable monitoring services they’ve trusted for over 20 years in Australia and 15 years in NZ.

www.rcsmediamonitors.com.au

About RCS MEDIA MONITORS

RCS MEDIA MONITORS (formerly AirCheck) is a leading provider of broadcast monitoring and media intelligence solutions in Australia, New Zealand and India. The company helps clients across industries optimise media strategies, measure performance, and gain insights from a wide range of traditional and digital media. RCS MEDIA MONITORS is part of RCS, a global leader in broadcast automation and media technology.

View original content to download multimedia:https://www.prnewswire.com/apac/news-releases/aircheck-australia–new-zealand-renamed-as-rcs-media-monitors-302347810.html

SOURCE RCS MEDIA MONITORS

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iM Global Partner mourns the passing of Philippe Uzan

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January 12, 2025

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PARIS, Jan. 13, 2025 /PRNewswire/ — It is with deep sadness that iM Global Partner (iMGP) announces the passing, one month ago, of our dear friend and colleague, Philippe Uzan.

 

 

Philippe’s exceptional career in asset management spanned more than 30 years and is marked by remarkable achievements in the organizations for which he worked and deep contributions to the industry as a whole. His passing is a tremendous loss to all who knew and worked with him.

Philippe joined iM Global Partner in February 2020 as Deputy CEO and CIO Global Asset Management, responsible for overseeing our financial strategies and products and designing value-added investment solutions for our clients across Europe and the United States.

His expertise spanned all asset classes, and he had a deep understanding of markets and their impact on investors and their investment needs. He was an eloquent man who contributed a number of papers and articles to the media, always with the intention of educating and making financial concepts more relatable. He has left an indelible mark on our organization and on the broader industry.

Prior to joining iM Global Partner, Philippe was latterly Chief Investment Officer at Edmond De Rothschild Asset Management, where he worked for 11 years and where he led the portfolio management teams, optimizing the synergies between analysis and portfolio management. He previously spent three years as Research and Global Asset Allocation Director, where he developed the portfolio management and research teams and modernized investment processes and the product range.

Philippe began his career as an Equity Derivatives Trader at Société Générale and held roles at AGF Asset Management (now part of Allianz Global Investors) and Natixis AM.

Throughout his career, Philippe’s outstanding intelligence, humility, and collaborative spirit earned him the respect and admiration of his peers.

Philippe Couvrecelle, Founder and CEO of iM Global Partner, expressed his heartfelt condolences: “It was with infinite sadness and pain that I learned of Philippe’s passing from a devastating illness. I had known Philippe closely for almost 20 years, as we worked together for Natixis, Edmond de Rothschild and iMGP. I pay immense tribute to his humanity, his sense of humor, his brilliant intelligence and his presence, which I will deeply miss. We had shared so much and still had so much to do together. In his memory, we will continue our path forward with strength, success and intensity, always preserving our values and our company culture to which he was so attached.

We will all miss Philippe enormously at iM Global Partner. He will be remembered not only for his professional achievements but also for his warmth, generosity, kindness and his unwavering dedication to his colleagues and community. Our thoughts are with his wife and three children, his family, friends and loved ones during this difficult time.”

CONTACT: media@imgp.com

 

 

SOURCE iM Global Partner

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