Connect with us

Technology

boost.ai Launches AI-Powered CX Insights, Revolutionizes Analysis of Customer Interactions

Published

on

Three New Features Enable Automatic Review and Deeper Analysis of Every Customer Interaction with Virtual Agents.

SANDNES, Norway, Oct. 8, 2024 /PRNewswire/ — boost.ai today announced the launch of AI-powered CX Insights, a trio of new features to its conversational AI solution that enables enterprises to better analyze customer interactions and improve customer experience. At its core, AI-powered CX Insights enables automatic review of every single conversation a virtual agent has with customers and provides enterprises with detailed, actionable insights. The new level of transparency will increase enterprises’ capacity to execute data-driven changes in their customer experience and react to emerging trends and customer issues in real time.

For most enterprises, measuring and improving customer experience remains a tedious challenge, and those that try can only manage to do a cursory job. Traditional methods for analyzing automated conversations like manual reviews, basic performance metrics, and customer satisfaction (CSAT) surveys provide a fragmented view of customer interactions, and can often be misleading or inefficient. Manual reviews are time-consuming and inconsistent, while metrics such as completion and containment rates offer little insight into whether customers actually received the support they needed. CSAT surveys, though useful, often fail to link feedback to specific conversations, making it difficult to drive real improvements.

Boost.ai’s AI-powered CX Insights eliminate these challenges by providing an end-to-end solution that automatically reviews every customer conversation and empowers enterprises with deep visibility into the true quality of interactions. The result is a continuous, data-driven improvement of the customer experience with a level of insights not yet seen in this industry.

“Since day one, we’ve been committed to transparency and control in our platform, providing businesses with a simple-to-use, and highly intelligent way of introducing AI to their existing CX model. Today, we’ve delivered a tool that shows them how well their virtual agents are performing and will assist in improving the customer journey like never before,” said Jerry Haywood, CEO of boost.ai. “The future of CX lies in the conversations consumers today have every day with brands across the globe, across every channel. This tool will enable enterprises in any industry, even the most regulated, to clearly answer whether they’re delivering a world-class experience to every customer, and what to change if they aren’t already.”

The three capabilities that make up AI-powered CX Insights are:

AI Review; Automates the process of analyzing every customer conversation, ensuring consistency and efficiency without manual effort. By leveraging a dedicated algorithm with a uniquely trained Large Language Model (LLM), it evaluates conversations in-depth, reviewing the context, intent, and relevance of responses.Actionable Metrics: Tracks and categorizes the outcome of every conversation, offering clearer insights into why customer interactions were automated or escalated to a human agent. Actionable metrics allow businesses to go beyond basic measures like containment and completion rates to ensure customers are receiving the right answers and support.Conversation Insights: Provides an upgraded suite of visuals displaying detailed CX metrics and trends across all interactions, eliminating guesswork and enabling data-driven decisions. Conversation Insights enables enterprises to continuously refine their virtual agent performance to improve customer experience over time.

“In the world of customer experience, every conversation matters. Today, virtual agents need to go beyond just following an automated conversation flow, they need to deliver a positive experience for every customer, delivering accurate responses and building customer trust,” said Henry Iversen, Co-Founder and CCO of boost.ai. “This launch marks a significant shift in our industry and is a key part of our broader vision. Looking ahead, we envision a future where customer experience is entirely conversation-driven, and this is a major step forward to achieving it.”

AI-powered CX Insights will become generally available for boost.ai customers in early November. To see the new features in action, and to learn more about how they can transform your conversational review capabilities, check out this video.

About boost.ai
boost.ai is a global leader in conversational AI optimized for scale. Leveraging the best of generative AI and traditional CAI, boost.ai is pioneering an era of broad-scope hybrid virtual agents to responsibly deliver the most advanced voice and chat solutions on the market. Platform architecture, and other guardrails ensure customers across regulated industries, banks, credit unions, and insurance firms, onboard market-leading virtual agents without increasing risk. Key customers include Santander Bank, MSU Federal Credit Union, Aspire General Services, and more. Learn more at boost.ai.

Logo – https://mma.prnewswire.com/media/2487082/boost_ai_logo.jpg

View original content:https://www.prnewswire.co.uk/news-releases/boostai-launches-ai-powered-cx-insights-revolutionizes-analysis-of-customer-interactions-302267996.html

Continue Reading
Click to comment

Leave a Reply

Your email address will not be published. Required fields are marked *

Technology

Driver Launches with $8M in Seed Funding Led by GV to Simplify Technical Documentation and Speed Product Time-to-Market

Published

on

By

Driver’s platform generates customer-facing technical support documentation 50 percent faster, freeing up half of engineers’ workday

AUSTIN, Texas, Oct. 8, 2024 /PRNewswire/ — Driver emerged from stealth mode today, unveiling its AI-powered platform that instantly decodes technology and automates the creation of interactive documentation. Driver’s platform dramatically reduces the time teams need to understand, document, and deliver technology, enabling significantly faster engineer onboarding and product time-to-market. Driver also announced $8 million in seed funding, led by GV (Google Ventures), with participation from Y Combinator and over a dozen early-stage and angel investors. This seed round will be used to fuel the significant momentum Driver has generated in just one year of operation. The company plans to expand the engineering team, aggressively build out the product roadmap, and accelerate commercialization.

Announced at Embedded World (Booth 2204), Driver’s platform generates customer-facing technical support documentation 50 percent faster, freeing up half of engineers’ workday. Automating source code documentation takes two hours with Driver, compared to the three months it typically takes engineers. Team onboarding to projects is twice as fast, and all team members can instantly understand complex technology.

“By providing a significantly faster, user-tailored understanding of complex technology, we’re empowering teams to quickly access mission-critical information, reduce errors, and accelerate product time-to-market,” said Adam Tilton, Co-founder and CEO at Driver. “Driver is the first solution to create clear, compelling explanations that make technology more accessible for customers and partners while ensuring documentation is drafted quickly and stays consistently up-to-date.”

“We invested in Driver early given our excitement about the founders and the novel use cases of generative AI they are addressing with a large untapped market opportunity,” said Luna Schmid, Partner at GV. “The founders have an incredible track record of building and bring extensive experience and hard-earned lessons from working with complex codebases. We believe Driver is a game changer for any team that needs to document complicated technology quickly and ensure it can be understood by all constituents.”

The semiconductor industry, in particular, benefits dramatically from Driver’s interactive platform. Semiconductor companies produce thousand-page manuals, guides, and source code for customers. These customers often invest millions of dollars and several months in engineer onboarding to implement their products and bring them to market. Driver streamlines this process by helping semiconductor companies quickly decode technology and automate complex documentation. This results in substantial time and cost savings, fewer support issues, and happier customers.

“UICO’s journey to creating full-touch solutions required us to overcome the challenges of navigating complex systems. As we grew, we realized we needed robust technical documentation,” said Basman Dahleh, CTO at UICO. “Driver has accelerated our understanding of these systems, allowing us to more quickly and successfully port our software to new platforms, speeding time to market and onboarding new engineers.”

Driver’s top platform features include:

Decode Vendor Documentation: Transform lengthy, complex manuals into clear, concise explanations.Automated Updates: Syncs codebases to keep up-to-date documentation and to understand how a codebase is evolving in real time. Connect directly from GitHub or other source code management tools.Language Specialization: Works for any programming language, with specialized content for common languages and their nuances.Unified Search: Unified search across assets, content, and contextual information.Reusable templates: Create reusable templates with defined sections and instructions for how Driver should complete the document.Enterprise-grade security: As well as state-of-the-art encryption and advanced identity management.

About Driver
Driver is an AI-powered platform that decodes any technology instantly and automates the creation of interactive documentation. Driver’s platform dramatically reduces the time teams need to understand, document, and deliver technology, enabling significantly faster engineer onboarding and product time-to-market. Driver’s platform generates customer-facing technical support documentation 50 percent faster, freeing up half of engineers’ workdays. Automating source code documentation takes two hours with Driver, compared to the three months it typically takes engineers. Learn more at driver.ai.

Contact:
Nicole Conley
nicole.conley@taniscomm.com
831-713-9076

View original content to download multimedia:https://www.prnewswire.com/news-releases/driver-launches-with-8m-in-seed-funding-led-by-gv-to-simplify-technical-documentation-and-speed-product-time-to-market-302269404.html

SOURCE Driver

Continue Reading

Technology

Moomoo Launches Inaugural Global Paper Trading Challenge Powered by Nasdaq TotalView®

Published

on

By

Learn. Trade. Win: Enhance Financial Literacy and Prepare Investors for the Real Market Trading

JERSEY CITY, N.J., Oct. 8, 2024 /CNW/ — Leading global investment and trading platform moomoo announced that it will launch its inaugural Global Paper Trading Challenge on October 14th, welcoming challengers from the US, Canada, Australia, Singapore, Malaysia, Japan, and Hong Kong to trade US stocks and ETFs risk-free. Themed “Learn. Trade. Win.”, the five-week Challenge is designed to boost investors’ knowledge, skills and confidence through highly simulated trades with real-time quotes and in real market conditions. Participants will gain free access to Nasdaq TotalView®, provided by moomoo’s global strategic partner Nasdaq, along with professional-level tools, market insights and well-designed online investing courses. Top winners of the Challenge will be awarded with cash rewards prizes as well as an opportunity to be featured at a celebration video on the Nasdaq Tower at Times Square in New York.

The built-in paper trading feature of moomoo helps challengers keep a record of their hypothetical buy and sell decisions, along with the prices at which they were executed, and track the performance of their “paperfolio” over time. This enables participants to test their investment theories and strategies with real-time market feedback, yet without risking real capital, an effective way to gain meaningful experience and hone trading skills. Participants can also leverage learning resources designed for investors of different levels, and engage with like-minded peers and investment experts in the moomoo community.

Although challengers place virtual trades at the Challenge, they are still able to leverage professional-level tools and real-time data available on the moomoo platform, including Nasdaq TotalView®, which offers investors insights into order volumes and market depth. Nasdaq TotalView® provides 60 levels of bid-and-ask quotes, empowering investors to seize potential investment opportunities. As part of a global strategic partnership with Nasdaq, moomoo will provide all participants with complimentary access to Nasdaq TotalView® and associated learning courses during the Challenge, helping them make more informed investing decisions, pursue higher virtual returns and win the challenge.

Moomoo also prepares various prizes and rewards for participants of this Challenge*. Challengers with a positive weekly investment return are eligible to share USD 20,000 in cash rewards each week, with a total of USD 100,000 available over five weeks. Meanwhile, participants whose cumulative returns rank in the top three in each region will receive additional cash rewards.

Participants who secure the top one, two, and three places globally by cumulative returns at the end of the Challenge will be eligible for cash rewards of USD 10,000, USD 3,000, and USD 1,000 respectively. To add to the excitement, global top winners will receive an exclusive invitation to be featured in a video broadcast on the Nasdaq Tower in the heart of New York’s Times Square, creating a memorable moment to celebrate their successes.

“At Moomoo, we aspire to create a world where smarter investing is within reach of everyone. We believe paper trading can be done differently, so investors of all levels can harness its true benefits. We’ve dedicated considerable resources to build and launch this global paper trading challenge, including leveraging our partnership with Nasdaq to offer advanced market data with the hope to provide retail investors an unmatched experience to test their strategies and increase their investment knowledge. This will be done with real-time market data and feedback in an environment where they can exchange ideas and learn from fellow investors from around the world,” said Justin Zacks, Vice President of Strategy at Moomoo Technologies Inc.

“Nasdaq empowers moomoo’s clients, and the participants of the global paper trading challenge, with Nasdaq TotalView®, an advanced market data solution that provides transparency and access to the U.S. markets. The participants can learn a lot about U.S. investments and we wish them all the best of luck and hope they enjoy the trading experience,” said Brandon Tepper, Senior Vice President, Global Head of Data, Nasdaq.

Click here to find out more about this competition.

*Terms and conditions apply to the challenge and rewards. The weekly share of $20,000 is available only to participants from the US, Canada, Australia, Singapore, Malaysia, and Hong Kong. Participants from Japan with a positive weekly profit/loss percentage will each receive a cash reward of JPY 200.

About moomoo

Moomoo is a leading global investment and trading platform dedicated to empowering investors with user-friendly tools, data, and insights. Our platform is designed to provide essential information and technology, enabling users to make well-informed investment decisions. With advanced charting tools and pro-level analytical features, Moomoo evolves alongside our users, fostering a dynamic community where investors can share, learn, and grow together.

Founded in the US, Moomoo operates globally, serving investors in countries such as the US, Singapore, Australia, Japan, Canada and Malaysia. As a subsidiary of a Nasdaq-listed company, we have received numerous international accolades from renowned industry leaders such as Benzinga and Fintech Breakthrough. Moomoo has also received multiple awards in the US, Singapore, and Australia for its cutting-edge, inclusive approach to investing.

For more information, please visit moomoo’s official website at www.moomoo.com or feel free to email: pr@moomoo.com.

SOURCE moomoo

Continue Reading

Technology

Mini But Mighty: Anova Launches Precision® Cooker Mini to Break Barriers in Home Cooking with Affordable, High Quality, Connected Sous Vide Offering

Published

on

By

The New Anova Precision Cooker Mini Brings Kitchen Science to the Home Kitchen

SAN FRANCISCO, Oct. 8, 2024 /PRNewswire/ — Anova Culinary, a subsidiary of Electrolux (ELUX-B) and a leading provider of sous vide devices with over 100 million sous vide cooks and provider of the best-selling sous vide tool of all time, today announced the launch of the Anova Precision® Cooker Mini, a WiFi enabled sous vide immersion circulator that combines a mini-but-mighty size and affordable price point to empower home cooks to create high-quality, pro chef level dishes at home. With an MSRP of $99, the Anova Precision® Cooker Mini will be available on Anova’s website and Amazon immediately.  

 

The Anova Precision® Cooker Mini ensures that food is cooked to each user’s exact desired finish, ensuring edge to edge perfect results every single time. The Precision® Cooker Mini marks the most affordable and smallest product offered by the brand, helping bring sous vide cooking to an even more diversified demographic and make connected cooking more accessible than ever. Sous vide gives homecooks unbelievably tender steak, fall off the bone ribs, and more all at the touch of a button. Go run errands, run trails, and come back to the best meal ever.”

“At Anova we are on a mission to consistently innovate ways to help home cooks elevate their kitchen game and fall even more in love with food at an affordable price point and without the intimidation of other kitchen tools. Just ask the home cooks behind our more than 26,000 4.5 star reviews on Amazon alone,” said CEO and Co-Founder, Stephen Svajian. “We are revolutionizing the way people look at home cooking and, with the introduction of our brand new Anova Precision® Cooker Mini, we are allowing even more cooks to implement pro-level cooking tools and techniques right in their own kitchens. With our community of Anova food nerds we are changing the way the world cooks.”

See more images HERE and video HERE

Some key differentiators and impressive product features of the Anova Precision® Cooker Mini include:

Cooked Connectivity: The Anova Precision® Cooker Mini uses WiFi to connect to the Anova App to control and cook meals to perfection, all at the touch of a button. This helps to always keep food within 0.2°F (or 0.1°C) of your target temp, important since the difference between a rare and medium-rare steak is just 3°F (or 1.7°C) – leaving almost no margin for error.Plenty of Power: With dimensions of 105 x 56 x 310mm, the Mini boasts 850 Watts of power and a flow rate of 6 Liters/min to get things cooking – big or small.Simple Sous Vide: The Anova Precision® Cooker Mini allows for quick and easy setup to heat things up in no time. Simply attach the device, hit start on the Anova app, and come back when the dish is ready.World Record Recipes: To help home cooks find their groove or try new things, Anova offers the world’s largest collection of sous vide recipes via subscription service for the low cost of $1.99 per month or $9.99 annually.

The Anova Precision® Cooker Mini joins the company’s award-winning product line that includes sous vide tools, vacuum sealers, combi steam ovens, and more. Anova’s products are available via the company website and across major retailers including Amazon, Best Buy, Walmart, and Target. To learn more about Anova and to purchase products, please visit https://anovaculinary.com/.

ABOUT ANOVA

Founded in 2013, Anova helped transform the smart kitchen appliance market with the launch of the first commercially available and affordable sous vide immersion circulator. Today with its family of Anova Precision® products that include a steam combi countertop oven, sous vide accessories and vacuum sealers, Anova is a leading provider of sous vide cookers. With a worldwide community of food nerds, Anova is changing the way people cook through its hardware devices and software platform, enabling home cooks to easily create perfectly cooked meals every day. For more news and information on Anova and its products, please visit anovaculinary.com.

CONTACT
Sarah O’Connor-Guffey
815-630-9557
Sarah@sarahogpr.com

View original content to download multimedia:https://www.prnewswire.com/news-releases/mini-but-mighty-anova-launches-precision-cooker-mini-to-break-barriers-in-home-cooking-with-affordable-high-quality-connected-sous-vide-offering-302268635.html

SOURCE Anova Culinary

Continue Reading

Trending