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transcosmos wins two awards at The Best Contact Center Indonesia 2024

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Wins Platinum for Contact Center Operations category and Silver in Employee Engagement category

TOKYO, Oct. 3, 2024 /PRNewswire-PRWeb/ — transcosmos is proud to announce that on September 17, 2024, the company won two prestigious awards at The Best Contact Center Indonesia 2024 (TBCCI), organized by the Indonesia Contact Center Association (ICCA). transcosmos won the platinum award for the Contact Center Operations category and the silver award in the Employee Engagement category. At its annual event, TBCCI, ICCA recognizes companies for their dedication to delivering exceptional customer service and innovation in the contact center industry.

Ardi Sudarto, Vice President Director of transcosmos Indonesia, said, “Both awards reflect our dedication to always delivering the best, both for our employees and clients. We hope this achievement serves as motivation for the entire team to continue innovating and improving service quality.”

TBCCI is an annual competition designed to recognize companies and individuals who demonstrate excellence in customer service. This year, 68 companies participated in the competition, including state-owned enterprises and ministries, with a total of 1,114 participants.

In the Contact Center Operations category, transcosmos presented a case study on the implementation of AI and automation solutions. With the solution, transcosmos has successfully reduced traffic to agents by up to 41.5%, thereby improving supervisor’s efficiency by 22.6%, and lowering operational costs by 30%. It also positively impacted the customer experience, decreasing detractor scores in the speed of service category of NPS by more than 5%.

In the Employee Engagement category, transcosmos showcased its strategic approach to fostering a company culture focused on employee development. Its unique training programs as well as initiatives to enhance employee engagement and internal communication were key elements recognized by the judges. Through these initiatives, transcosmos has successfully created a work environment that supports employee well-being and productivity.

Andi Anugrah, Chairman of the Indonesia Contact Center Association, said, “transcosmos was awarded platinum in the Contact Center Operations category because the company successfully combined operational excellence with the implementation of cutting-edge, relevant technology that has significantly impacted operations processes. In the Employee Engagement category, transcosmos demonstrated that the company is capable of creating a work environment that actively engages employees and ensures that employees feel valued in achieving the company’s goals.”

Ardi Sudarto, Vice President Director of transcosmos Indonesia, said, “These two awards reinforce transcosmos’s commitment to two key pillars, people & technology. transcosmos’s focus on sustainable employee development and continuous efforts to improve service quality through technological advancement have been the key factors in securing these awards. Both awards reflect our dedication to always delivering the best, both for our employees and clients. We hope this achievement serves as motivation for the entire team to continue innovating and improving service quality.”

transcosmos entered the Indonesian market in 2013. Since then, the company has been operating within the realms of digital business services and customer experience. With over 4,300 employees spread across three locations in Indonesia–Jakarta, Semarang, and Yogyakarta. transcosmos has garnered trust from a diverse clientele spanning multiple industries such as e-commerce, retail, telecommunications, banking, and insurance. transcosmos offers a wide range of services including contact center support, digital marketing, e-commerce assistance, data entry, IT support, and more, making it a reliable partner for businesses seeking comprehensive solutions.

transcosmos is a trademark or registered trademark of transcosmos inc. in Japan and other countries.Other company names and product or service names used here are trademarks or registered trademarks of respective companies.

About transcosmos inc.
transcosmos launched its operations in 1966. Since then, we have combined superior “people” with up-to-date “technology” to enhance the competitive strength of our clients by providing them with superior and valuable services. transcosmos currently offers services that support clients’ business processes focusing on both sales expansion and cost optimization through our 182 bases across 35 countries/regions with a focus on Asia, while continuously pursuing Operational Excellence. Furthermore, following the expansion of e-commerce market on the global scale, transcosmos provides a comprehensive One-Stop Global E-Commerce Services to deliver our clients’ excellent products and services to consumers in 46 countries/regions around the globe. transcosmos aims to be the “Global Digital Transformation Partner” of our clients, supporting the clients’ transformation by leveraging digital technology, responding to the ever-changing business environment.Visit us here https://www.trans-cosmos.co.jp/english/

Media Contact

transcosmos inc., transcosmos inc., +81-3-6709-2251, pressroom@trans-cosmos.co.jp, https://www.trans-cosmos.co.jp/english/

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SOURCE transcosmos inc.

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Olymptrade hits its 10th year with a focus on care that counts

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October 4, 2024

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BELMONT, St. Vincent and the Grenadines, Oct. 4, 2024 /PRNewswire/ — Olymptrade, an online trading platform, is marking its 10th anniversary with a refreshed look and renewed focus on supporting its traders across the globe. As part of the milestone, Olymptrade has unveiled its new name, logo and redesigned platform, including a streamlined Olymptrade login page — all under the slogan, “Care that counts.”

Olymptrade’s rebranding reflects its commitment to making the trading experience smoother and more accessible. Over the past 10 years, more than 100 million traders from 130 countries have chosen Olymptrade for their trading journey. The platform’s updated look reinforces its dedication to putting traders first, ensuring they have the support they need to trade with confidence.

In celebration of its 10th anniversary, Olymptrade is also hosting a series of community events throughout October, giving traders a chance to share their success stories and win prizes. Details about these events can be found on Olymptrade’s social media pages.

Olymptrade’s rebranding reflects its ongoing focus on delivering a reliable and accessible trading platform and a user-friendly mobile app, all while continuing to support traders at every step of their journey through its philosophy of “Care that counts.”

Olymptrade. Care That Counts.

Photo – https://mma.prnewswire.com/media/2521652/Olymptrade_Newswire.jpg

View original content:https://www.prnewswire.co.uk/news-releases/olymptrade-hits-its-10th-year-with-a-focus-on-care-that-counts-302265577.html

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Forrester Announces Full Conference Agenda For Technology & Innovation Summit APAC 2024

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October 4, 2024

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The event will equip technology, data, and security leaders with the latest research and insights to achieve a high-performance IT strategy that accelerates business outcomes

SYDNEY, Oct. 4, 2024 /PRNewswire/ — Forrester (Nasdaq: FORR) today announced the full conference agenda for its Technology & Innovation Summit APAC 2024, set to take place on October 29 in Sydney and also available digitally. According to Forrester, 92% of technology leaders plan to increase their budget investments in data management and AI, indicating a commitment to enhance their AI capabilities. But without a strategic approach rooted in the principles of high-performance IT, these investments risk being squandered.

Themed “Unleash The Power Of Tech, Talent, And AI,” this year’s Summit will present the latest research, tools, and frameworks to help technology, data and analytics, and cybersecurity leaders build a strong tech foundation to meet evolving business needs and a future dominated by AI.

Speakers at Technology & Innovation Summit APAC include top Forrester analysts and industry leaders such as Tracy Deveugle-Frink, head of digital products at Western Power, who will share how the company is transforming IT from a project-based to an agile, product-focused model, using alignment, trust, and adaptivity as core principles. Other noteworthy sessions on the agenda include:

Unleash Your Potential With High-Performance IT In An Age Of AI. This keynote will dive into how firms can align and adapt technology to changing business dynamics through the four investment styles of high-performance IT.Cultivate An Adaptive Mindset For High-Performance IT. This session breaks down what exactly defines an adaptive mindset and how these parameters shift as AI and automation integrate into the business model.High-Performance IT: Success Or Failure? This keynote covers how tech leaders should measure for success and drive cross-functional alignment to power business results.Who Is Your CISO? Understand Their Background To Reduce Risk And Bolster Trust. Tech leaders will learn how they should partner with their CISOs to build alignment and trust for their overall tech strategy.

“Technology, data, and security leaders are facing increasing pressure to deliver returns on their tech investments,” said Frederic Giron, VP and senior research director at Forrester. “To navigate the unique economic landscape of the Asia Pacific region and meet growing demands for digital and AI sovereignty, tech leaders must collaborate and invest in technologies and capabilities that drive high performance. At Technology & Innovation Summit APAC, leaders will come away with the actionable insights they need to improve business results with technology.”

Forrester will also honor the recipients of its Technology Awards, companies in Asia Pacific that align technology with business objectives through their IT strategies and enterprise architecture innovation, respectively. The winners will also have the opportunity to share their success stories at Technology & Innovation Summit APAC.

In-person attendees will experience facilitated discussions, exclusive one-on-one access to Forrester analysts, and special sessions, including the Women’s Leadership Forum and the Executive Leadership Exchange, an exclusive peer networking program targeted at C-level leaders. Digital attendees will have access to all conference sessions and sponsors via the event platform.

Resources:

Register to attend Forrester’s Technology & Innovation Summit APAC 2024.View the full agenda and speakers for Technology & Innovation Summit APAC 2024.Members of the press interested in attending, please contact press@forrester.com.

About Forrester
Forrester (Nasdaq: FORR) is one of the most influential research and advisory firms in the world. We help leaders across technology, customer experience, digital, marketing, sales, and product functions use customer obsession to accelerate growth. Through Forrester’s proprietary research, consulting, and events, leaders from around the globe are empowered to be bold at work — to navigate change and put their customers at the center of their leadership, strategy, and operations. Our unique insights are grounded in annual surveys of more than 700,000 consumers, business leaders, and technology leaders worldwide; rigorous and objective research methodologies, including Forrester Wave™ evaluations; and the shared wisdom of our clients. To learn more, visit Forrester.com.

View original content to download multimedia:https://www.prnewswire.com/apac/news-releases/forrester-announces-full-conference-agenda-for-technology–innovation-summit-apac-2024-302267432.html

SOURCE Forrester

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Graid Technology and INFINITIX Turn Your SuperPOD into a Real Business Opportunity at Tech Week Singapore

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October 4, 2024

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SINGAPORE, Oct. 4, 2024 /PRNewswire/ — Graid Technology and INFINITIX are excited to announce their joint participation in Tech Week Singapore 2024, taking place at Big Data & AI World. Visitors can explore a range of cutting-edge solutions at booth R120, including highlights on how Graid and INFINITIX provide the most efficient, economical, and secure infrastructure solutions for the SuperPOD architecture in real business environments.

INFINITIX’s flagship product, AI-Stack, is at the forefront of this showcase, a proven industry-leading AI infrastructure management platform designed to streamline AI adoption for enterprises and optimize AI computing resources for AI data centers. Features advanced technologies such as third-generation GPU partitioning and aggregation, distributed training, auto-scaling inference across fractional GPUs/multi-GPUs/multi-servers, heterogeneous GPU management, storage management integrated with high-performance storage for computing/object storage for users, high-speed networking management, easy integration/hosting of open-source/3rd party AI frameworks/tools/applications, seamless workload deployment, providing user self-service and operation portal with a user-friendly interface, AI-Stack empowers businesses to overcome the complexities of rapid AI evolution with ease and efficiency.

In addition, Graid Technology will introduce its latest collaborative solution, The Supreme Storage Solution, specifically designed for high-performance AI and HPC applications. This solution integrates SupremeRAID™ SR-1010 by Graid Technology and BeeGFS to harness all-flash servers. The dual controller delivers outstanding performance, with tests showing data transfer speeds of more than 80Gb/s by 2x 400 Gb IB networks. The system supports node-to-node communication (heartbeat) and hardware HA functionality with hardware protection, ensuring reliability and efficiency in demanding environments. Optimized for industries such as AI, HPC & ML, media & entertainment, and life sciences, Supreme Storage Solution is the ideal solution for complex computational workloads.

At Tech Week Singapore 2024, Graid Technology and INFINITIX will showcase comprehensive solutions designed for the big data and AI world, which suit SuperPOD architecture, providing the most efficient, cost-effective, and secure options. These solutions are crafted to help bring your big data AI applications to market seamlessly, enhancing performance and driving innovation.

Join Graid Technology and INFINITIX at Tech Week Singapore 2024 to explore the latest solutions for the big data & AI world.

Event information

When: October 09-10, 2024 

Where: Marina Bay Sands Expo & Convention Centre 

Find Us: The Big Data & AI world, Booth R120 

For more information, please visit:
https://www.graidtech.com/graid-featured-tech-week-singapore2024/

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SOURCE Graid Technology Inc.

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