Technology

Total Economic Impact™ Study finds 401% ROI for Companies Using Trustpilot

Published

3 hours ago

October 2, 2024

Findings follow 300 million review milestone, 19% YoY bookings growth (at constant currency) in the UK for trusted global platform

LONDON, Oct. 2, 2024 /PRNewswire/ — Trustpilot, the global independent review platform, today unveiled the findings of its 2024 Total Economic ImpactTM (TEI) study. The commissioned study conducted by Forrester Consulting on behalf of Trustpilot found that organisations that deployed Trustpilot received a 401% return on investment, generating a $959K net present value, or a total value of $1.2M.

The TEI study demonstrated how investing in Trustpilot helped organisations leverage reviews, build brand equity and trust, and spur customer acquisition at scale. Forrester interviewed representatives from organisations using Trustpilot and surveyed 221 respondents across the UK, US, Italy, and Germany. The findings were combined into a composite profile of a global, industry-agnostic organisation with $200 million in annual revenue. The three-year, risk-adjusted present value (PV) quantified benefits include:

Trustpilot improved customer acquisition worth $1MTrustpilot improved operational efficiencies worth $189kTrustpilot helped increase traffic by 35% in year 3 (25% in year 1, 30% in year 2)

One of the Trustpilot customers interviewed, Adam Lindsey VP – Global Operations at Groupon, said “The biggest risk of not working with Trustpilot is you don’t know what’s happening and you can have some rather viral type of comments that aren’t handled.”

The study revealed additional qualitative benefits of partnering with Trustpilot, including:

Enhanced brand awareness – Trustpilot provides organisations with highly valued third-party validation. In the Forrester survey of 221 professionals, 98% agreed that reviews and ratings helped their organisation improve brand reputation.Improved employee experience (EX) – Study found that positive reviews lifted morale in the workplace and helped create a supportive and positive culture.Richer insights into customer sentiment – Trustpilot enabled organisations to gather unique and extensive customer feedback they wouldn’t have been able to access otherwise, which helped them manage operations more effectively.Improved customer satisfaction – The platform allowed organisations to engage directly with customers and in a prompt manner. By enabling organisations to act quickly, Trustpilot helps build trust and loyalty that boosts customer satisfaction.

“Our team has always believed that connecting brands and consumers and advocating for transparency in the reviews process can help build trust and deliver business growth” said Alicia Skubick, Chief Customer Officer at Trustpilot. “We’re delighted that the Forrester study reinforces this and highlights both the qualitative and quantitative results our customers have experienced by including Trustpilot in their marketing, insight gathering, and customer acquisition efforts.”

Trustpilot’s TEI study follows the company’s most recent earnings report, revealing that bookings growth is up 19% globally, with exceptional performance in the UK, where bookings growth is up 19% at constant currency. The company also saw a 16% year-over-year growth in revenue at constant currency in the UK. Globally, the company recently achieved over 300 million reviews, including 53 million in 2023 alone.

Find out more on how Trustpilot drove growth for its customers at: https://uk.business.trustpilot.com/calculate-roi

About Trustpilot

Trustpilot began in 2007 with a simple yet powerful idea that is more relevant today than ever – to be the universal symbol of trust, bringing consumers and businesses together through reviews. Trustpilot is open, independent, and impartial – we help consumers make the right choices and businesses to build trust, grow and improve.

Today, we have more than 300 million reviews on the platform and 67 million monthly active users across the globe, with 127 billion annual Trustpilot brand impressions, and the numbers keep growing. We have more than 900 employees and we’re headquartered in Copenhagen, with operations in Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan and New York.

Logo – https://mma.prnewswire.com/media/2236459/4946408/Trustpilot_Logo.jpg

View original content:https://www.prnewswire.co.uk/news-releases/total-economic-impact-study-finds-401-roi-for-companies-using-trustpilot-302264804.html

Technology

First-Ever Toys Based on YouTube Phenomenon, Skibidi Toilet, Take Over the Toy Aisle

Published

58 mins ago

October 2, 2024

Bonkers Toys and Invisible Narratives Launch Skibidi Toilet Mystery Surprise Toilet, Collector Figures and More at Major Retailers Worldwide

SAN DIEGO, Oct. 2, 2024 /PRNewswire/ — Bonkers Toys, one of the fastest-growing U.S. toy companies, and Invisible Narratives, the first-of-its-kind Tra-Digital studio created by Founder Adam Goodman and Chief Creative Adviser Michael Bay (The Rock, Armageddon, the Transformers franchise), announced today the worldwide retail launch of toys based on the record-setting animated YouTube series, Skibidi Toilet. The toy line includes the Skibidi Toilet Mystery Surprise Toilet, Mystery Figure Collector Series, Mystery Plush and Mystery Figures. All are available now in the U.S. at major retailers including Walmart, Target and Amazon, and internationally in countries including the United Kingdom, Australia, Canada and many others.

“The Skibidi Toilet toys bring an exciting, immersive experience to fans worldwide,” said Brian Bonnett, CEO of Bonkers Toys. “The toy line perfectly captures the classic good-versus-evil battle play of the sci-fi series, with epic Skibidi humor thrown in. Now fans of Skibidi Toilet all over the world can build their collection of Skibidi Toilet characters and create their own action and adventure at home.”

“Play and creativity have always been at the heart of what Boom created with Skibidi,” said Adam Goodman, Founder of Invisible Narratives and rights holder of the Skibidi Toilet IP. “The Bonkers toy line is the next stage of evolution for Skibidi, offering fans worldwide tangible representations of these iconic characters.”

The toy line includes the giant Mystery Surprise Toilet, a spring-loaded toilet with a telescoping pop-up head and realistic flushing sounds. Hidden inside the tank are collectible mystery surprises, including mini figures, decorative stickers and more. The Mystery Plush, Mystery Figure Collector Series and Mystery Figures are blind packed – making it exciting to collect and unbox an army of Skibidi Toilet characters. Fans will marvel over the authentic details of the Skibidi Toilets, G-Toilets and the Chief Scientist figures, as well as the realism of the Cameramen, Speakermen and TV Men / TV Women.

Skibidi Toilet, created by Boom, catapulted from viral sensation to cultural phenomenon, redefining the boundaries of digital animated storytelling. The sci-fi series chronicles the chaotic adventures of an alliance of humanoids with TVs, cameras, and speakers for heads in their fight against Skibidi toilets – toilets that aren’t just sanitary fixtures but living, scheming entities with ambitions of their own. The series blends sharp wit, irreverent humor, and compelling storytelling, amassing over 65 billion views since its debut. Bonkers Toys partnered with Invisible Narratives to manufacture and distribute toys based on the epic series.

MEDIA ASSETS AVAILABLE AT: tinyurl.com/BonkersPresskit

About Bonkers Toys
Bonkers Toys has become known in the toy industry as the leader in YouTube and Creator based toys. Bonkers was the first licensee for Ryan’s World and pioneered this category with flagship toys including the Giant Mystery Egg & Cap’n Ryan’s Mega Mystery Treasure Chest. Bonkers Toys has also partnered with other top creators like Lankybox and Aphmau to create best-selling toy lines. Bonkers Toys’ lineup of award-winning toys have been featured on the TODAY Show, GMA, Parents, Good Housekeeping and NBC Nightly News. For more information visit BonkersToys.com.

About Invisible Narratives
Invisible Narratives is the first of its kind, Tra-Digital Studio that uniquely bridges traditional entertainment with the creator economy. By integrating the best of Hollywood’s established business practices with the agility and accessibility of digital platforms, the studio capitalizes on the strengths of both domains. Founded by Adam Goodman, former Head of Paramount Pictures and DreamWorks Studios, with blockbuster filmmaker Michael Bay acting as Chief Creative Advisor, Invisible serves as a dynamic space for content creators. It leverages their stories, characters, and channels to establish and sustain long-lasting IP franchises.

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SOURCE Bonkers Toys

Technology

Franchise Awards Announced at TeamLogic IT Annual Convention

Published

58 mins ago

October 2, 2024

TeamLogic IT, a national provider of managed IT services and technology support for small and midsize businesses, celebrated the franchise network’s success by presenting awards to top-performing franchisees at the company’s annual Owners Summit and Vendor Show, September 16-19.

MISSION VIEJO, Calif., Oct. 2, 2024 /PRNewswire-PRWeb/ — TeamLogic IT, a national provider of managed IT services and technology support for small and midsize businesses, recently celebrated the franchise network’s success by presenting awards to top-performing franchisees at the company’s annual Owners Summit and Vendor Show on September 16-19 in San Diego, CA.

The education and networking event featured a sold-out vendor exhibition attended by more than 60 leading companies in the technology industry, including Pax8, Bitdefender, CyberQP, Cytracom, Nodeware, ScalePad and Sophos, among others.

In a keynote presentation by Dan Shapero, president and COO of TeamLogic Inc., an announcement about the brand’s 20th anniversary was celebrated, as well as the network’s tremendous growth including a milestone of 300 locations.

At a closing ceremony at Owners Summit, the following awards were presented:

Franchisee of the Year: Dan & Becky Thomas, Durham, NC Rookie of the Year: Brad Rabinowitz, Boca Raton, FL Technician of the Year: Will Smith, Durham, NC

VIP (Volume Increase Percentage)

Gene Fong, Commerce, CA (under $1 million)Davis & Barbara Merrey, Oklahoma City, OK (over $1 million)

Top 10 (Based on 2023 sales)

Pratik Roychoudhury and the management team, Newtown, PAJim Hackett and Andy Hackett, Woburn, MAErik & Tiffany Person, Schaumburg, ILDonald Zurbrick, St. Petersburg, FLPaul Behrman & Nadia Pukhova, Lake Forest, CATodd & Ruth Tolly, Santa Rosa, CARob Fallows and Chris Kasten, Phoenix, AZTodd & Linda Harrell, Morris Plains, NJBob & Marguerite Roloff, Fort Myers, FLCindy McPike, Cameron Nelson, and Jacob Harrington, Salem, OR

Million Dollar Club

Mike Hlavaty-LaPosa, Seattle North, WATony Lee, Pensacola, FLMurtuza Choilawala, NE Austin, TXWayne & Tracy Croushorn, Tarpon Springs, FLLezlie & Brett Richards, Indianapolis, INMarc & Christine Evans, Kansas City, MO Nicole & Davilson Rodrigues, Daniel Alvarado, and Donnie Jacobs, Gainesville, FLFrank Jones, Rockwall, TX

“TeamLogic IT franchisees are of the highest caliber. Their remarkable commitment and dedication to providing high-quality, secure and affordable technology solutions to companies of all sizes, has elevated our brand in their communities and nationwide,” Shapero said. “Our community of peers is among the best in the managed services industry, and the annual Owners Summit and Vendor Show is the high point of the year for our network, providing an opportunity to learn from industry leaders and each other, share best practices and celebrate our success. We congratulate these stellar TeamLogic IT owners and their teams for these well-deserved achievements.”

About TeamLogic IT
TeamLogic IT is a national provider of advanced technology solutions for companies of all sizes. Local offices provide clients with the IT support they need to run their businesses more efficiently by leveraging the latest technology solutions including managed IT services, cybersecurity, business continuity, cloud, data/voice/connectivity, and consulting and support. TeamLogic IT experienced a 17% growth in comparative sales in 2023 and opened more than 20 locations. With 300 independently owned and operated locations across North America, TeamLogic IT helps companies minimize downtime, improve productivity and secure their IT infrastructure.
Visit http://www.teamlogicit.com or http://www.TeamLogicFranchising.com for more information on the TeamLogic IT franchise network.

Media Contact

Denise Denton, TeamLogic IT, 949.582.6300, ddenton@teamlogicit.com, www.teamlogicit.com

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SOURCE TeamLogic IT

Technology

TTEC Digital achieves Microsoft Business Applications 2024/2025 Inner Circle Award

Published

58 mins ago

October 2, 2024

Microsoft recognizes TTEC Digital for outstanding sales achievement and innovation for ninth consecutive year

DENVER, Oct. 2, 2024 /PRNewswire/ –TTEC Holdings Inc. (NASDAQ:TTEC), a leading global CX (customer experience) technology and services innovator for AI-enabled CX with solutions from TTEC Engage and TTEC Digital, today announced that TTEC Digital has achieved the 2024/2025 Microsoft Business Applications Inner Circle Award.

Membership is based on sales achievements that rank TTEC Digital in the top tier of Microsoft’s Business Applications global network of partners. Inner Circle members have performed to a high standard of excellence by delivering services and solutions that help clients improve performance.

“As we achieve Microsoft Inner Circle status once again, TTEC Digital is proud to reaffirm our commitment to delivering exceptional customer experience consulting, software, and technology services in collaboration with Microsoft,” said Dave Seybold, CEO of TTEC Digital. “Together, TTEC Digital and Microsoft have helped some of the biggest players in their respective industries transform customer experience with the right blend of strategy and technology and we look forward to expanding our Microsoft opportunities with more clients across the globe.”

Dale Mansour, Global Leader, Microsoft Practice at TTEC Digital, further added, “TTEC Digital is proud to be recognized by Microsoft. Receiving the Business Applications Inner Circle award is a testament to our strong partnership with Microsoft and commitment to advancing the customer experience as we work at the nexus of contact center, CRM, AI and analytics.”

With more than 1,400 certifications and four decades as a Microsoft partner, TTEC Digital’s CX expertise, technical know-how, and in-house data and AI capabilities amplify Microsoft’s solutions to remove friction across the customer journey. Earlier in 2024, TTEC Digital was named a launch partner for Microsoft’s new Dynamics 365 Contact Center, a Copilot-first cloud contact center platform. In 2023, the Company developed a Workforce Management (WFM) Adapter for Microsoft Dynamics 365 Customer Service, intellectual property that allows contact center managers to better leverage valuable service insights.

“Partners achieving the Inner Circle distinction have demonstrated an exceptional impact helping customers accelerate their AI and digital transformation with Dynamics 365 and Power Platform, and we are honored to recognize this impact,” said Peter Jensen, Microsoft Business Application Partner Strategy Lead. “Microsoft AI Cloud Partner Program partners who achieve the Business Application Inner Circle distinction stand out for their deep AI, cloud and industry knowledge. They bring specialized IP, business process and technical expertise to customers and help them unlock incremental business value through services and solutions.”

Previously, TTEC Digital has also achieved Microsoft Solutions Partner designations for Business Applications & Modern Work, Data & AI, and Digital Apps & Innovation. Other partner accolades include being a Dynamics 365 Marketing Partner of the Year and a two-time Eagle Award recipient.

To learn more about TTEC Digital and Microsoft, visit https://ttecdigital.com/partners/microsoft.

About TTEC

TTEC Holdings, Inc. (NASDAQ:TTEC) is a leading global CX (customer experience) technology and services innovator for AI-enabled digital CX solutions. The Company delivers leading CX technology and operational CX orchestration at scale through its proprietary cloud-based CXaaS (Customer Experience as a Service) platform. Serving iconic and disruptive brands, TTEC’s outcome-based solutions span the entire enterprise, touch every virtual interaction channel, and improve each step of the customer journey. Leveraging next gen digital and cognitive technology, the Company’s Digital business designs, builds, and operates omnichannel contact center technology, conversational messaging, CRM, automation (AI / ML and RPA), and analytics solutions. The Company’s Engage business delivers digital customer engagement, customer acquisition and growth, content moderation, fraud prevention, and data annotation solutions. Founded in 1982, the Company’s singular obsession with CX excellence has earned it leading client, customer, and employee satisfaction scores across the globe. The Company’s approximately 54,000 employees operate on six continents and bring technology and humanity together to deliver happy customers and differentiated business results.

Media Contact:
Meredith Matthews
meredith.matthews@ttec.com

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SOURCE TTEC Holdings, Inc.