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Manulife Leads the Charge in Generative AI Innovations: Enhancing Productivity and Elevating Customer Experience

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HONG KONG, Oct. 2, 2024 /PRNewswire/ — Following the exciting GenAI capabilities and initiatives that Manulife displayed at the recent Investor Day, Manulife today announced a significant leap in implementing its Generative Artificial Intelligence (GenAI) to transform business processes and elevate customer service with new capabilities across Asia, including the integration of GenAI with the agent experience in Singapore.

With the integration of capabilities and tools ranging from optimized contact centre technology, a Sales Agent Enablement tool, and leveraging GenAI for underwriting, Manulife is placed at the forefront of GenAI adoption within the insurance industry.

“GenAI is accelerating our transformation, driving growth, and highlighting innovative opportunities to drive efficiency across our organization,” said Karen Leggett, Global Chief Marketing Officer, Manulife. “Our market-leading progress in deploying and scaling multiple global use cases are resulting in deeper customer engagement and satisfaction. The significant investments we’ve made in cloud, data capabilities, and talent are enabling our speed, efficiency, and innovation to lead in the GenAI space.”

Enhancing Customer Interactions with AI in our Contact Centres

Manulife’s commitment to AI extends to customer service, where GenAI is being utilized in contact centres to enhance the efficiency and accuracy of client interactions. The technology automates call summaries, performs daily trend analysis, and manages complex contract lookup within seconds, enabling servicing colleagues to provide faster, more precise responses. The first rollout in Asia will take place in Singapore by the end of the year.

Transforming Sales and Underwriting in Singapore

Manulife is also making waves with the launch of two GenAI initiatives in Singapore that are transforming the way our Manulife agents and underwriters operate, setting new benchmarks for the industry.

Sales Agent Enablement Tool: This innovative tool equips agents with deep insights into customer preferences and needs, significantly enhancing the personalization of customer interactions. Based on a customer’s last 12-months of engagement, life stage and needs, and recent news, the Sales Enablement tool leverages a combination of traditional AI, automation, and GenAI to generate engagement ideas unique to each customer. Launched to a pilot group in May and extended to over 2,000 agents in Singapore in July, and planned expansion to Japan later this year, Manulife is enabling agents to have more effective needs-based conversations and create stronger, more personalized customer experiences.  
In the first two weeks of launch, about 68% of pilot agents had already used the new GenAI capabilities to engage with customers. A total of 12 enhancements are planned for the remainder of the year. The success of this Singapore-developed tool is paving the way for rollout in other global markets.Underwriting Assistant: The Underwriting Assistant leverages GenAI to streamline the underwriting process by automating the analysis and summarization of documents. With the assistance of our GenAI-powered Underwriting Assistant, Manulife can significantly expedite this process from a 5-day window, down to a target process window of 3-days. This new tool is slated to launch in October 2024.This automation not only accelerates processing times for our customers, but also improves accuracy in decision-making, further simplifying the underwriting process and freeing up underwriters to focus on more complex cases.

“The launch of these AI-driven tools in Singapore will significantly improve customer interactions by providing faster, more accurate, and personalized service. By automating routine tasks in underwriting and streamlining customer support through AI, we are furthering our commitment to delivering exceptional value to our customers and colleagues alike,” said Mark Czajkowski, Chief Analytics Officer, Asia and Chief Marketing Officer, Singapore.

Looking to the Future: Expanding AI Capabilities

Manulife recently published its Responsible AI Principles, empowering the company to deliver impactful solutions for its customers, colleagues, and society. As AI continues to advance, Manulife will evolve its principles in line with the maturing industry as new or updated regulations emerge.

These GenAI capabilities are just the beginning of a broader strategy for Manulife to revolutionize business operations and customer service in the journey to digital, customer leadership. Manulife is continuously refining these tools to better support our sales force, enhance our operations, and benefit our colleagues, customers, and shareholders.

About Manulife

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we provide financial advice and insurance, operating as Manulife across Canada, Asia, and Europe, and primarily as John Hancock in the United States. Through Manulife Investment Management, the global brand for our Global Wealth and Asset Management segment, we serve individuals, institutions, and retirement plan members worldwide. At the end of 2023, we had more than 38,000 employees, over 98,000 agents, and thousands of distribution partners, serving over 35 million customers. We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong. 

Not all offerings are available in all jurisdictions. For additional information, please visit manulife.com.

Media contacts: Belinda Wong, Belinda_SJ_Wong@manulife.com, Carl Wong, Carl_KK_Wong@manulifeam.com

View original content:https://www.prnewswire.com/apac/news-releases/manulife-leads-the-charge-in-generative-ai-innovations-enhancing-productivity-and-elevating-customer-experience-302264334.html

SOURCE Manulife Financial Corporation

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ProcessMaker Captures High Interest and Growth in Higher Education Market

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Institutions adopt AI-powered process automation to recruit and onboard transfer students

DURHAM, N.C., Oct. 2, 2024 /PRNewswire/ — ProcessMaker, a globally recognized leader in business process automation and intelligent document processing, has announced the availability of its ProcessMaker Student Transfer Evaluation platform, designed specifically for the needs of community colleges, universities and higher educational institutions looking to streamline how they recruit, track and onboard transfer students and approved applicants. Recently winning multiple prestigious SIIA|CODiE and Stevie awards for technology innovation in higher education, ProcessMaker is experiencing high demand for the new release of its platform which helps institutions automate hundreds of manual processes, reduces hundreds of registrars and admissions teams’ hours, and eliminates errors that may occur as part of the iterative transfer credit process.

With HED institutions facing a shortage of students, the competition to recruit transfer students is high across North America.  The process for transferring a student is complex, time-consuming and document-intensive, typically taking two weeks to several months of digital exchanges between a student and their desired institutions.  Throughout the journey, there is continuous document intake; course and grade verification; and analysis and recommendations on how prior credits could be applied to future degrees at the receiving institution. Those that are first to respond, recruit and resolve have a higher probability of securing the transfer student, and are turning to process automation to give them the speed needed to compete.

“Our mission is to help transform the lives of students, and that starts with efficient, responsive recruiting and onboarding,” states Tyler Spoon, Assistant Director Application Services, Drake University.  “Our use of ProcessMaker has helped us modernize key processes – resulting in greater speed, accuracy and better experiences for our transfer students as well as our internal teams.”

ProcessMaker’s Student Transfer Evaluation platform simplifies data collection, validation, and decision-making regarding course equivalency, credit transfer, and academic standing.  It offers automated routing of credit evaluation requests to relevant departments or faculty; pre-configured approval workflows based on institution-specific criteria; intelligent document  scanning, extraction and analysis of student materials; approval and decision-making workflows; real-time tracking and notifications; and integration with Student Information Systems (SIS) and Course Articulation Databases among many other capabilities. Mobile notification allows instant communication and updates between the institution and student to expedite the transfer process.  Free trials, special educational pricing, and training, onboarding and integration are included as part of the offering to help institutions achieve fast time-to-value and immediate ease of use.

“The livelihood of higher educational institutions is directly related to the institution’s ability to recruit, accept and onboard students – and today, this includes more and more transfer students,” states Alex George, CEO of ProcessMaker. “Process automation is an essential strategic advantage for registrars, admissions officers and enrollment teams who must operate at the highest levels of expediency to capture candidate students, and we are proud to be the premiere automation platform of choice for hundreds of institutions.”

For more information, a demonstration or a free trial, visit www.processmaker.com.

About ProcessMaker

ProcessMaker is a leading provider of business process automation and intelligent document processing solutions. With a focus on innovation and excellence, ProcessMaker’s mission is to help businesses of all sizes streamline operations, increase productivity, and drive growth.

For media inquiries, please contact:

Teresa Fortescue
ProcessMaker
teresa.fortescue@processmaker.com

View original content to download multimedia:https://www.prnewswire.com/news-releases/processmaker-captures-high-interest-and-growth-in-higher-education-market-302265007.html

SOURCE ProcessMaker

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Pico MES Modernizes Factory Workforce and Production Efficiency at Winston Industries Amid National Manufacturing Labor Shortage

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Pico MES is enabling Winston Industries to balance the digital needs of its multi-generational
workforce, enhancing productivity and retention

SAN FRANCISCO , Oct. 2, 2024 /PRNewswire/ — Pico MES, a software company enabling digital transformation for all factories, is modernizing factory floor operations at Winston Industries. Based in Louisville, KY and well known for developing KFC’s original pressure fryer, Winston Industries relies on Pico MES’ digital worker guidance to enhance manufacturing productivity, employee training, and retention for its multi-generational workers.

“The manufacturing industry is at a turning point,” said Ryan Kuhlenbeck, co-founder and CEO of Pico MES. “Factories must adapt not only to keep up with demand, but also to attract a new generation of workers who value technology, efficiency, and growth. Winston Industries is a fantastic example of how modernizing operations can improve productivity while engaging both Gen Z and Baby Boomer talent. Our solutions are essential in helping factories of all sizes and sectors maintain high quality and efficient production.”

By 2028, the manufacturing industry could face a shortage of 2.4 million workers, as a quarter of the workforce is set to retire and six out ten factory job openings are currently left unfilled. Exasperating the issue, the percentage of Gen Z workers in manufacturing has declined to seven percent since 2019, despite more than 20 million Gen Zers entering the workforce during this period. With half of its workforce under the age of 40, and the other half composed of Baby Boomers, Winston Industries is leveraging Pico MES’ digital worker guidance to bridge the digital divide. By improving training and work instructions for digital natives as well as those who are using digital tools for the first time, Winston Industries serves as a model for how digital manufacturing tools can support local manufacturing and boost job creation.

“Due to population curves, there is an unrepairable gap in the workforce that simply won’t improve until the 2030s,” said Shaun Tanner, President and CEO of Winston Industries. “Manufacturers are pressured to attract, train, and retain talent in a way that they’ve never had to before. Companies may have it even harder than other industries, as most younger generations envision a production plant to look like the boiler room from Nightmare on Elm Street.”

Tanner continued, “Manufacturers that thrive will build a culture around younger generations, especially by integrating technology in every aspect of their business. Utilizing systems like Pico MES helps minimize training demands, while also providing employees a tool for success from the start. While we knew that the younger workforce would welcome the technological tools, we were candidly a bit apprehensive of the acceptance rate among the older and long-tenured employees. Fortunately, we were wrong on that one, as even our most senior users have embraced using Pico MES.”

Pico MES enables manufacturers like Winston Industries to digitize assembly processes, making it easier for employees to perform tasks, reduce errors, and boost job satisfaction. The operator guidance is interactive and “gamifies” manual assembly processes to enhance employee engagement, while allowing employees to quickly onboard to new work stations for continuous learning and skill-building opportunities. Pico MES’ user-friendly design is particularly appealing to Gen Z workers, who value flexibility, technology, and continuous career growth.

“I’m really excited to use it in my area. It should make it a lot easier for new people that are coming in,” said Angel Stoll, a younger assembler on the Winston Industries team.

Rick Hoffman, a senior assembler, reflected on his own training experience before Pico MES: “When I came in, I was trained by fear…by a 50-something year old woman who insisted on things being done exactly her way. I was wearing body armor and had to remember every step. Now I’m using Pico MES a lot with our new products. There isn’t anyone that can tell me how we’ve always done it.”

The more tenured employees at Winston have also welcomed the change. “It really does help us on the shop floor with the assembly of our electronics, as it makes it so much easier to do things the right way,” says Nita Reed, who’s been at Winston Industries for nearly 25 years. “I just wish we could have had it years ago.”

Since the adoption of Pico MES, Winston Industries has digitized over 770 processes, connected more than 75 workstations, and integrated more than 60 devices into its assembly line, leading to a significant enhancement in operational efficiency. By integrating real-time error-proofing and digital workflows, Winston Industries has successfully reduced scrap rates, minimized rework, and accelerated production cycles.

Since 2019, Pico MES has transformed factory operations by offering rapid deployment, immediate ROI, and ease of adoption. Pico MES has digitized over 10,000 processes, connected over 700 workstations, and achieved over 2,500 integrations. On the heels of this announcement, Pico MES recently launched a no-cost, forever-free version of its digital work instruction suite of tools to help democratize access to modern factory technology. Sign up for free here.

About Pico MES
Pico MES helps all factories measure and improve their efficiency. Its software solution creates a digital twin of assembly processes and connects to limitless factory tools – capturing data for complete visibility into the supply base and providing actionable insights to identify areas for continuous improvement. Pico MES has migrated dozens of factories off of paper-based systems and helped improve product quality for American factories in battery manufacturing, automotive, aerospace, and more while also supporting jobs and local economies. The company is designed by end users, for end users. Pico MES is a 100 percent remote-based company. To learn more, visit www.picomes.com.

About Winston Industries
Winston Foodservice is a subsidiary of Winston Industries, an American manufacturer established in 1969. They build a wide range of products, including commercial ovens, holding cabinets, warming drawers, fryers, and filters. Contact them today to learn more about their products and services.

View original content:https://www.prnewswire.com/news-releases/pico-mes-modernizes-factory-workforce-and-production-efficiency-at-winston-industries-amid-national-manufacturing-labor-shortage-302264993.html

SOURCE Pico MES

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ParkMobile is Now Available in the City of Hallandale Beach

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Drivers can pay for parking at over 1,200 on and off-street spaces throughout Hallandale Beach via the mobile app or website

ATLANTA, Oct. 2, 2024 /PRNewswire/ — ParkMobile, a leading provider of smart parking and mobility solutions in North America and part of EasyPark Group, is modernizing parking in Hallandale Beach, FL. This month, the ParkMobile app will be available for on-demand parking at 1,297 on-street and off-street parking spaces throughout Hallandale Beach as part of a strategic partnership with the city.

ParkMobile is live in the City of Hallandale Beach. As the brand is being implemented on signage throughout the city, users can still pay for parking digitally by entering the zone number posted on nearby city parking signage directly into the ParkMobile app or website.

“We’re on a mission to make cities more livable by arming our clients with the right solution to better understand and utilize their space. Cities across North America partner with ParkMobile to improve their curbside management and provide drivers with an easy-to-use mobile parking payment app. We’re thrilled to partner with the City of Hallandale Beach to ensure an easier parking journey for its residents and visitors,” said David Holler, vice president of sales at ParkMobile.

ParkMobile is focused on strategic partnerships with cities throughout North America by providing solutions to create an easier parking experience for its drivers. Through its latest partnership, ParkMobile will make traveling throughout Florida more streamlined, allowing drivers to use the same trusted parking app as they do throughout the state.

“As an international destination, the City of Hallandale Beach recognizes the need to expand parking payment options for our residents, visitors and business community. To enable a more user-friendly experience, we are thrilled to partner with a leader in the mobile app sphere – ParkMobile,” said Harvey Figueroa, Parking Manager for the City of Hallandale Beach.

ParkMobile is available for both iPhone and Android devices, and can also be accessed on a mobile web browser. To pay for parking via the ParkMobile app or website, users will enter the zone number or scan the QR code found on the signs located within the parking lot, choose the duration of time they wish to park and touch the “start parking” button.

CONTACT: 
Haley Haas
PR Manager, US
haley.haas@parkmobile.io 

This information was brought to you by Cision http://news.cision.com

https://news.cision.com/parkmobile/r/parkmobile-is-now-available-in-the-city-of-hallandale-beach,c4045699

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View original content:https://www.prnewswire.com/news-releases/parkmobile-is-now-available-in-the-city-of-hallandale-beach-302265470.html

SOURCE ParkMobile

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