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Jobber Launches Copilot, The First Of Several AI-Powered Products Aimed at Making Home Service Business Ownership Simpler Than Ever Before

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New tool exemplifies Jobber’s commitment to harnessing AI in practical and meaningful ways

TORONTO, Oct. 1, 2024 /PRNewswire/ – Jobber, the leading provider of home service software, today announced the launch of Jobber Copilot, an AI-powered assistant that serves as a business coach, data analyst, marketing specialist, and Jobber product expert to help home service pros make better data-driven decisions, improve their strategies, and streamline their operations like never before.

“We’re developing AI tools to further simplify the daily operations of service professionals, with the long-term goal of having AI handle all administrative tasks, allowing business owners to focus on the work that they’re actually getting paid for,” said Forrest Zeisler, CTO and co-founder of Jobber.

“Jobber Copilot is the first step in this product evolution,” continues Zeisler. “It supports business owners in scheduling, quoting, and marketing best practices so they can service customers faster and grow revenue easier. We’re excited to unveil several new AI-powered features in the coming months that will take the guesswork out of starting and operating a home service business.”

Jobber Copilot’s initial capabilities include:

Marketing support: With context into a service pro’s customer trends and job history, Jobber Copilot can provide tailored marketing strategies to help businesses meet their marketing goals. Copilot can even write blog posts and social posts based on what’s relevant and interesting in their specific industry.Data analysis: Jobber Copilot goes beyond surface-level insights by using historical data within Jobber to analyze operational efficiency, cash flow, workforce performance, and more. This means customers can access all their data instantly and receive suggestions on improving or highlighting areas of opportunity.Business coaching: Drawing on its expertise in home service and knowledge of the service pro’s business, Jobber Copilot can deliver highly relevant and personalized guidance based on a customer’s questions and prompts. Whether they need help with day-to-day challenges or want to work on long-term goals, Copilot provides tailored strategies with the business’ data and goals at its core.Jobber product expertise: As an integrated feature within Jobber, Copilot is highly knowledgeable about how to get the most out of the platform. Jobber Copilot will recommend features to help business owners achieve their goals and optimize their business operations.

Addressing key pain points

The time-consuming nature of data analysis has long been a challenge for business owners, but Jobber Copilot alleviates this burden by providing instant insights. Sean Rozonkiewiecz, Vice President of Elite Lawn & Landscape based in Lexington, SC said, “Through Jobber Copilot, we discovered most of our requests come in on specific days, allowing us to increase ad spend on those days—something we wouldn’t have known without a lot of manual digging.”

“So much of my data is in Jobber, but before Jobber Copilot, I didn’t know how to use the data to meaningfully answer questions I had about my business,” explained Santiago Trujillo, owner of Sandia Shine Co LLC based in Albuquerque, NM. “Having Jobber Copilot there to give me answers to things that are on my mind, and quickly, is massive. Other AI tools just aren’t capable of that level of personalization.”

AI tailored to home service businesses

While some industries fear being overtaken by AI, home service pros have a unique opportunity to partner with AI while focusing on their trade skills—tasks that AI cannot replace, like repairing air conditioners or landscaping properties.

With 44% of service pros reporting in a recent survey* that business coaching is most valuable when paired with help developing marketing strategies, Jobber Copilot is well-equipped to address their needs.

Homeowners welcome AI in home services

Another recent survey of 1,000 U.S. homeowners** found that they are increasingly supportive of AI use in home service businesses, particularly for fast communication. More than half of homeowners (51%) are interested in AI if it means more rapid responses from their service pro, and 57% believe AI will lead to better customer service, particularly in automating the scheduling of maintenance and repairs (54%) and cost estimates for services (49%).

However, while AI can handle inquiries and bookings, 78% of homeowners still prefer a human to perform services inside their homes. This balance of AI-powered efficiency and human expertise is where home service businesses will shine.

A new standard for home service excellence

With the launch of Jobber Copilot, Jobber is not only enhancing the way home service businesses operate but also working with them to set a new gold standard for the industry. By integrating with AI, small businesses can deliver best-in-class service that is personalized, efficient, and reliable.

“Small, local businesses provide a level of care and customized service that’s hard to compete with,” adds Sam Pillar, CEO and co-founder at Jobber. “Our goal at Jobber is to stand behind these businesses and to provide tools that make it easier to do great work. Features like Jobber Copilot eliminate overhead so that business owners can focus their undivided attention on their customers and on doing a great job.”

Powered by a large language model (LLM) that has been trained on over a decade of Jobber’s extensive knowledge base, Jobber Copilot is specifically designed to meet the needs of home service professionals. It leverages an array of resources, such as podcast transcripts, Jobber Academy articles, support videos, and more, positioning it as an industry expert in helping businesses thrive.

The Jobber Copilot is free and available in beta to all U.S. and Canadian Jobber customers. For more information visit https://getjobber.com/features/ai/

Survey Methodologies

*The survey data was commissioned by Jobber and conducted by Conjointly of 616 home service professionals in the U.S. and has a margin of error of plus or minus 4 percentage points at the 90% confidence level.

**The survey data was commissioned by Jobber and conducted by Conjointly of 1,000 homeowners in the U.S. and has a margin of error of plus or minus 3 percentage points at the 90% confidence level.

About Jobber

Jobber is an award-winning software for small home service businesses. Unlike spreadsheets or pen and paper, Jobber keeps track of everything in one place and automates day-to-day operations, so small businesses can run smoothly and provide five-star service at scale. Jobber is used by more than 250,000 home service professionals to serve over 27 million properties in more than 60 countries. The company continually ranks as one of Canada’s fastest-growing and most innovative companies by Canadian Business and Macleans, The Globe and Mail, Fast Company, and Deloitte. For more information visit: https://jobber.com/.

Media contacts

Travis Van Horn
PAN Communications for Jobber
jobber@pancomm.com
+1 202-840-2286

Elana Ziluk
Senior Public Relations Manager, Jobber
elana.z@getjobber.com
+1 416-317-2633

View original content to download multimedia:https://www.prnewswire.com/news-releases/jobber-launches-copilot-the-first-of-several-ai-powered-products-aimed-at-making-home-service-business-ownership-simpler-than-ever-before-302264047.html

SOURCE Jobber

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CareMessage Introduces AI Assistant to Close Health Equity Gaps in Underserved Communities

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11 minutes ago

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November 19, 2024

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AI Assistant projected to save healthcare providers $5M annually by reducing patient no-show rates

SAN FRANCISCO, Nov. 19, 2024 /PRNewswire/ — CareMessage, the largest patient activation platform in the United States for underserved populations, today announced the launch of their AI Assistant, adding ethical AI tools to their market-leading innovative Health Equity Engine™. The AI Assistant is specifically designed to interpret and parse patient responses into structured data, helping more efficiently find responses that surface patient needs such as food insecurity or transportation barriers. In addition to removing critical barriers to patient communication, CareMessage’s AI tools are expected to save their customers up to $5M annually in recaptured appointments – savings they can use to focus on patient care and health outcomes.

AI Assistant to close health equity gaps in underserved communities and save healthcare providers $5M annually.

Common barriers to attending appointments include transportation, work conflicts, and financial constraints, which disproportionately affect low socioeconomic and minority populations. Studies show that no-show rates can be as high as 33-40% in these groups, contributing to fragmented care and worsening health outcomes.

CareMessage’s AI Assistant is tailor-made for safety-net organizations and aligned to their mission to address health equity in healthcare. As part of their commitment to the safe and ethical development of AI-backed tools, CareMessage conducted rigorous testing on multiple large language models (LLMs), ultimately selecting Google Gemini due to its accuracy and ease of use. To further validate the solution, they co-developed and tested their AI Assistant with select key customers, focusing on the specific needs of those organizations, addressing biases, implementing robust validation, and ensuring safety while centering patient impact. As part of their ethical stance to AI implementation, during the broader release clinics can opt-out at any time.

“We saw patients trying to have conversations with their providers critical to addressing health inequities, and facing barriers with stricter response logic that could not interpret their intent. Through this approach, CareMessage is driving a paradigm shift in patient engagement and healthcare delivery, particularly for underserved populations,” said Cecilia Corral, CareMessage Co-founder and Chief Strategy Officer. “We’re bringing technology to safety net organizations that is designed to work alongside their team, and with safeguards in place to protect patient safety. The healthcare organization remains in control of the parsing logic that drives critical decisions, while improving the interactive conversations with patients at scale.”

CareMessage’s AI tools expand their already extensive patient engagement success, which has seen impressive results for over 20M patients and 400+ safety-net organizations, including:

No-Show Reduction: Clinics using CareMessage have seen dramatic improvements in appointment adherence, with no-show reductions ranging from 45-50%Care Gap Closure: At a Wisconsin health center, 27% of patients completed cervical cancer screenings within 90 days after receiving CareMessage remindersPatient Activation: A health center saw a 20% response rate from previously inactive patients, resulting in 515 scheduled appointments

Building on these results, clinics in the pilot program are already seeing exceptional results after implementing CareMessage’s AI Assistant. One clinic, Maple City in Goshen, Indiana, serving low-income patients saw that an average of 81% of responses classified by the AI were patients not attending their appointment. Identifying these potential no-shows allows the clinic to reschedule appointments and provide care to patients who would have fallen through the cracks.

“As part of our strategic focus on providing quality, comprehensive health care that is accessible to all, identifying patients who will miss their appointment is critical. Automatically classifying patients who won’t attend their appointment via CareMessage’s AI Assistant allows our staff to quickly fill open appointment spots while also identifying and rescheduling patients to ensure they don’t slip through the cracks. We’re now able to do this without increasing the time needed to manually review patient responses,” said Paul Shetler Fast, Maple City Executive Director. “Pairing CareMessage and Maple City’s efforts across multiple features, we’ve been able to reduce our no-show rates by 27.7% since the beginning of the year, getting them down to 9.9% in October.”

As a registered 501(c)(3) non-profit, CareMessage’s AI research and development was supported by philanthropic donations from aligned organizations, including the Ballmer Group and the Patrick J. McGovern Foundation. The AI Assistant is just the first step in CareMessage’s plans for reinventing the safety-net healthcare space to improve health equity.

Starting today, CareMessage’s AI tools are available for all their current and future customers.

About the Patrick J. McGovern Foundation
The Patrick J. McGovern Foundation (PJMF) is a philanthropic organization dedicated to advancing artificial intelligence and data science solutions to create a thriving, equitable, and sustainable future for all. PJMF works in partnership with public, private, and social institutions to drive progress on our most pressing challenges, including digital health, climate change, broad digital access, and data maturity in the social sector.

About Ballmer Group
Ballmer Group is committed to improving economic mobility for children and families in the United States. Ballmer Group funds leaders and organizations that have demonstrated the ability to reshape opportunity and reduce systemic inequities.

About CareMessage
CareMessage is the technology non-profit building the largest patient engagement platform for low-income populations in the United States. Powered by the Health Equity Engine™, the platform enables organizations to combine messaging, data, and interoperability to increase access to care, improve clinical outcomes, and address social drivers of health.

With 20 million patients reached since 2013, CareMessage is the only patient engagement solution proven to improve health equity at scale. The team, many with lived experiences in these communities, leverages a nonprofit model to reinvest revenue into impact. CareMessage is the partner of choice for organizations committed to advancing health equity.

View original content to download multimedia:https://www.prnewswire.com/news-releases/caremessage-introduces-ai-assistant-to-close-health-equity-gaps-in-underserved-communities-302309032.html

SOURCE CareMessage

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Quility Wins US FinTech Award 2024, Named “InsurTech of the Year”

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November 19, 2024

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ASHEVILLE, N.C., Nov. 19, 2024 /PRNewswire/ — North Carolina-based insurtech, Quility, was named “InsurTech of the Year” via the 2024 US FinTech Awards.

Receiving a US FinTech Award comes on the heels of an impressive year for Quility.

These awards are presented by FinTech Intel and aim to celebrate the achievements of the country’s best and brightest. Award categories cover all areas of the fintech industry and submissions are judged by an independent panel of experts.

Quility President, Steve Fletcher, was among the company’s leaders in attendance at the black-tie ceremony held on November 14 in New York City. Fletcher said, “Winning Insurtech of the Year is a tremendous honor, especially given the incredible list of finalists in this category. This recognition inspires us to continue pushing boundaries and delivering the exceptional solutions our agents and clients deserve. Quility’s insurance sales have always been led by agents and supported by technology. We are honored to be celebrated for that approach.”

Receiving a US FinTech Award comes on the heels of an impressive year for Quility. In 2024, the company added a new suite of instant issue, digital whole life insurance offerings, acquired Ninja Technologies LLC, and launched Switchboard® Funnel™— a proprietary platform offering life insurance agents an all-in-one sales enablement solution.

“This recognition reflects our commitment to redefining the insurance experience through cutting-edge technology and customer-centric solutions,” said Quility Founder and CEO, Brandon Ellison. “We are proud to be designing the future of our industry and grateful to our staff and agents who made this achievement possible. Here’s to our continued growth in 2025!”

About Quility

Quility empowers agents with industry-leading sales enablement platforms and a suite of proprietary, fully digital insurance products, creating a frictionless experience from quote to underwriting to policy placement. Quility makes the insurance process easy for industry professionals and their clients. With Quility, life insurance doesn’t have to be prickly. To learn more visit quility.com.

View original content to download multimedia:https://www.prnewswire.com/news-releases/quility-wins-us-fintech-award-2024-named-insurtech-of-the-year-302310250.html

SOURCE Quility

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Buds Technology Unveils BudLogic Your Virtual Data Analyst: Revolutionizing Business Decision-Making for Hospice Care Management in Its Debut

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11 minutes ago

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November 19, 2024

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ROSWELL, Ga., Nov. 19, 2024 /PRNewswire/ — Buds Technology, a leader in innovative care management solutions, today announced the launch of BudLogic, a cutting-edge virtual data analyst designed to empower hospice companies with proactive operational management capabilities. This groundbreaking tool transforms raw data into actionable insights, enabling hospice care providers to make informed decisions that enhance patient care, improve the performance of their operations, and overall efficiency.

In its current version, BudLogic addresses the unique challenges faced by hospice care providers by offering:

Comprehensive Data Analysis: BudLogic collects and analyzes data from multiple normally disjointed sources and reports, providing a holistic view of hospice operations for easy viewing and decision making.

Financial Performance Tracking: The tool not only provides real-time financial analytics, comparing real time result vs. targets, but also provides insights into certain areas of the operations which might need proactive attention, often despite achieving short term targets, helping hospice companies maintain fiscal health by not missing any opportunity to capture any growth opportunity.

Predictive Analytics: By identifying trends and patterns, BudLogic helps hospice managers anticipate patient needs, and the resources needed to effectively fulfill those needs.

Resource Planning and Optimization: The platform offers insights on staff scheduling, and performance management, leading to improved operational efficiency, and preparedness for capturing and monetizing growth opportunities, in a timely manner.

Quality of Care Metrics: BudLogic tracks and analyzes key performance indicators related to patient comfort and family satisfaction, enabling continuous improvement in care delivery.

Mallie Sharafat, founder and CEO of Buds Technology, stated, “BudLogic represents a significant leap forward in hospice care management. By harnessing the power of data analytics, we’re enabling hospice providers to make proactive, informed decisions that not only improve operational efficiency but also enhance the quality of care for patients in their most vulnerable moments.”

Early adopters of BudLogic have reported substantial improvements in their decision-making processes. Amanda McKissick, CEO at Blue Summit Hospice Care, shared, “BudLogic has transformed how we approach hospice management. The insights we’ve gained have allowed us to better anticipate potential pitfalls in our operations, optimize our staffing and its performance, and ultimately provide better quality of care.”

BudLogic integrates seamlessly with existing healthcare information systems and is designed with strict adherence to HIPAA regulations, ensuring data security and patient privacy.

For more information about BudLogic and how it can revolutionize your hospice care management, visit www.budstechnology.com or contact our sales team at sales@budstechnology.com.

About Buds Technology: Founded by former Homestead Hospice CEO Mallie Sharafat, Buds Technology offers innovative care management solutions aimed at healthcare providers. With a focus on improving quality of care, efficiency, profitability, and risk management, Buds Technology is at the forefront of transforming healthcare delivery through advanced technology solutions.

Contact: Anna [Last Name] Marketing and Content Director Buds Technology Phone: [Phone Number] Email: anna@budstechnology.com

View original content:https://www.prnewswire.com/news-releases/buds-technology-unveils-budlogic-your-virtual-data-analyst-revolutionizing-business-decision-making-for-hospice-care-management-in-its-debut-302310163.html

SOURCE Buds Technology

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