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Gladly secures $40M in funding led by AXA Venture Partners (AVP) and launches AI-powered unified customer service platform, transforming support into a revenue driver

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SAN FRANCISCO, Sept. 26, 2024 /PRNewswire/ — Gladly, a leader in customer service innovation, has announced its groundbreaking unified Customer Service Platform, powered by advanced AI. The platform is set to disrupt the industry by replacing outdated ticket-based systems, enabling retailers and direct-to-consumer brands to offer seamless, personalized support that resolves support issues and drives customer loyalty and revenue. Recognizing the transformative potential of Gladly’s approach to customer service, venture capital firm AVP led a $40M funding round to fuel the company’s growth. AVP, known for backing high-growth, technology-driven companies, sees Gladly as a catalyst for change in the customer service industry. With this investment, Gladly is poised to help brands deliver exceptional, cost-effective customer experiences and redefine customer service as a strategic, revenue-generating asset.

The platform launch comes at a pivotal moment, as customer experience becomes a crucial differentiator for brands, and generative AI gains widespread adoption. While AI has recently been heralded as a solution for improving customer service efficiency, it has struggled to address two fundamental issues. First, legacy ticket-based systems leave agents without the comprehensive context needed to deliver personalized support, resulting in fragmented experiences and unresolved issues. Second, AI solutions bolted onto these outdated platforms may answer more queries but still lack complete customer history, leading to ineffective interactions and increased frustration when transitioning to human agents. Furthermore, add-on AI solutions can pose risks to brand integrity and operational safety.

Gladly’s AI-Powered Customer Service Platform addresses these challenges head-on. By centering every interaction around the customer rather than tickets, Gladly enables AI to provide more accurate, human-like responses, while equipping agents with the context they need to be more effective. This seamless integration of Gladly’s Gen AI capabilities with its core platform not only mitigates the risks associated with AI implementations but also guarantees a consistently high-quality customer experience, whether driven by AI or human agents.

“In today’s challenging retail environment, where customer loyalty is hard-won and easily lost, our AI-powered, unified Customer Service Platform is a game-changer. It not only enhances customer experience but turns support into a strategic asset that drives growth and loyalty,” said Joseph Ansanelli, CEO of Gladly.

Gladly’s Customer Service Platform aggregates all customer interactions, regardless of channel, into a single lifelong customer record that powers both AI and agent-led support, leading to more personalized and efficient service. Gladly accelerates agent efficiency by automating routine inquiries, allowing agents to focus on high-value customer interactions such as cross-selling and upselling opportunities. Gladly also employs rigorous quality control of its AI offering, with features such as the ability to configure AI behavior to specific tone and brand guidelines, and advanced hallucination detection technology that ensures AI-generated content remains factual and relevant. Gladly’s customers achieve faster resolutions, reduced agent handle times, and realize higher CSAT scores.

“Gladly is solving critical challenges in how customer service is delivered,” said Alex Scherbakovsky, General Partner at AVP. “With its people-centered product philosophy, next-gen AI offerings, and experienced go-to-market leadership, Gladly is poised to transform the multi-billion dollar customer service market.”

With this new unified platform, Gladly is inviting retailers and direct-to-consumer brands to redefine what’s possible in customer service. By transforming support teams into growth drivers, Gladly is setting a new standard for the industry. To learn more about how Gladly can help your business turn customer service into a competitive advantage, visit gladly.com.

About Gladly
Gladly is the AI-powered, people-centered Customer Service Platform built to navigate today’s rapidly evolving consumer landscape. Gladly empowers brands to deliver world class customer experiences at scale, enabling them to efficiently overcome the challenges of declining customer loyalty and rising costs. Its unique approach puts customers at the center, unifying all interactions into a single, lifelong conversation. This ensures customers have seamless, personalized experiences across all channels, driving faster resolutions and deeper, more meaningful connections that boost customer loyalty and lifetime value.

Trusted by hundreds and hundreds of iconic brands like Nordstrom, Warby Parker, and Crate & Barrel, Gladly delivers impressive, industry-leading results. Businesses have seen up to 470% yearly ROI, a 45% reduction in handle times, and customer satisfaction scores as high as 98%. With Gladly, businesses can provide the radically personal service their customers deserve, while maximizing operational efficiency—transforming customer service into a powerful engine for growth, loyalty, and competitive advantage in today’s marketplace. Learn more at gladly.com.

About AVP
AVP is a global venture capital firm specializing in high-growth, technology-enabled companies, managing more than $2 billion in assets across four investment strategies: Venture, Growth, Late Stage and Fund of Funds. Since its establishment in 2016, AVP has invested in more than 60 technology companies in Venture and Growth stages in the US and Europe.
With offices in New York, London and Paris, AVP supports companies in expanding internationally and provides portfolio companies with tailored business development opportunities to further accelerate their growth. For more information on AVP, please visit axavp.com.

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SOURCE Gladly

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Appy Pie’s No-Code AI Design Platform Simplifies Holiday Creations for Christmas Posters and Avatars

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December 21, 2024

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NEW DELHI, Dec. 21, 2024 /PRNewswire/ — Appy Pie Design, a leading No-code AI Design Platform, offers businesses and individuals an easy way to create Christmas posters and avatars for this upcoming holiday season. With its enhanced suite of AI-powered tools, the platform allows users to design festive visuals effortlessly, making it a go-to choice for creative holiday solutions.

Also, users can create unique, seasonally-themed avatars to showcase their holiday spirit across social media and professional platforms. These Christmas avatars can be used to personalize social media profiles, email signatures, or even professional platforms, spreading holiday cheer in both casual and formal settings.

“Our platform is designed to make the holidays easier and more joyful for everyone,” said Abhinav Girdhar, CEO of Appy Pie. “By providing accessible and creative solutions, we aim to help users connect meaningfully during this festive season.”

The AI Animation Generator enables users to bring their holiday ideas to life with engaging and dynamic visuals. The platform provides flexibility and convenience, making it an indispensable tool for celebrating the holiday season creatively and efficiently.

For those looking to turn static visuals into dynamic content, the Image to Video AI tool transforms still images into alluring videos. This functionality adds a new dimension to holiday designs, making them more interactive and impactful.

About Appy Pie
Appy Pie, a Trademark of Appy Pie LLP, is a leading global platform offering a suite of no-code, AI-powered tools, including an app builder, website builder, workflow automation platform, graphic design software, chatbot builder, help desk software, and live chat software, to help businesses and individuals design, build, and automate. With a user-friendly interface and a wide range of customizable templates, Appy Pie empowers users to create professional-grade applications, websites, and automation without coding expertise. Appy Pie caters to diverse needs from entrepreneurs to established enterprises by providing innovative solutions for various industries.

Media Contact
Abhinav Girdhar
sales@appypie.com
+1 888 322 7617

View original content to download multimedia:https://www.prnewswire.com/news-releases/appy-pies-no-code-ai-design-platform-simplifies-holiday-creations-for-christmas-posters-and-avatars-302337846.html

SOURCE Appy Pie

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The Art of Lightness: ASUS to Unveil World’s Lightest Copilot+ PC

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December 21, 2024

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LAS VEGAS, Dec. 21, 2024 /PRNewswire/ — ASUS is set to debut the world’s lightest Copilot+ PC during the AIways Incredible launch event on January 7, 2025. This groundbreaking laptop redefines ultra-light, AI-powered performance and will kick off CES 2025 with a live global stream.

Join the AIways Incredible Launch Event Online:

Date: January 7 at 9:00 AM PST

Event Page: https://asus.click/ces25_teaser

Teaser Video: https://www.youtube.com/watch?v=TLgFyI5jnbQ 

This latest solution will be part of the ASUS Zenbook series of laptops and offers several innovative aspects to look forward to.

The Art of Lightness Meets Next-Gen Technology

The ultra-light design of the world’s lightest Copilot+ PC is set to redefine possibilities for mobility on AI devices, offering a portable partner and collaborator for the modern user. It is the perfect blend of elegance and functionality, offering a seamless experience for professionals, creators, and everyday users alike. Inspired by minimalism and nature, the design philosophy celebrates quiet luxury without sacrificing innovation.

Intelligent Innovation with Copilot+ AI

The new Zenbook is more than a laptop—it is a smart partner designed to revolutionize productivity. Powered by Copilot+ AI, it delivers intuitive, adaptive workflows, seamless collaboration, and smarter performance tailored to user needs.

Performance Without Compromise

Despite its ultra-light design, the laptop boasts robust performance and an impressive 32-hour battery life, offering continuous productivity that makes it ideal for travelling, remote work, and on-the-go productivity. Full specs, including details of the cutting-edge processor, will be unveiled during the event.

AIways Incredible at CES 2025

The launch marks a key milestone for ASUS in shaping the AI era. Viewers around the world will discover the complete AI-powered capabilities of the revolutionary Zenbook, redefining the future of computing.

Tune in on January 7 to experience AIways Incredible for yourself: https://asus.click/ces25_teaser

About ASUS
ASUS is a global technology leader that provides the world’s most innovative and intuitive devices, components, and solutions to deliver incredible experiences that enhance the lives of people everywhere. With its team of 5,000 in-house R&D experts, ASUS is world-renowned for continuously reimagining today’s technologies for tomorrow, garners more than 11 awards every day for quality, innovation, and design, and is ranked among Fortune’s World’s Most Admired Companies.

View original content to download multimedia:https://www.prnewswire.com/news-releases/the-art-of-lightness-asus-to-unveil-worlds-lightest-copilot-pc-302337417.html

SOURCE ASUSTek Computer INC.

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IGF 2024 Concludes 19th Edition, Calling for Enhanced Digital Cooperation and Sustainable Development

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December 21, 2024

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RIYADH, Saudi Arabia, Dec. 21, 2024 /PRNewswire/ — The Internet Governance Forum (IGF) successfully concluded its 19th edition, hosted in Riyadh at the King Abdulaziz International Conference Center from December 15 to 19, 2024. Organized by the United Nations, the event featured over 100 experts, specialists, officials, and stakeholders from 160 countries, alongside more than 1,000 international speakers.

The forum served as a distinguished platform for global digital transformation experts, fostering discussions on artificial intelligence and digital innovation. It provided an opportunity for the exchange of experiences, information, and best practices, while addressing emerging digital challenges and collaboratively identifying solutions across governments, private enterprises, and non-profit sectors.

This year’s edition was held under the theme “Building Our Multistakeholder Digital Future” and centered around four key sub-themes: Harnessing Innovation and Balancing Risks in the Digital Space; Enhancing Digital Contribution to Peace, Development and Sustainability; Advancing Human Empowerment and Inclusiveness in the Digital Age; and Improving Digital Governance for the Internet We Want.

Discussions focused on achieving a shared understanding of how to maximize the global internet’s potential, mitigate risks, and address challenges to support the United Nations’ Sustainable Development Goals (SDGs). Key topics included leveraging digital innovation while addressing associated challenges, supporting strategic digital government initiatives, and promoting global peace and sustainability through digital tools.

His Excellency the Minister of Communications and Information Technology, Eng. Abdullah bin Amer Alswaha, expressed his great pride in the forum’s success, saying, “This year’s edition of the forum is the largest to date in terms of participants and working sessions, as confirmed by the United Nations. As one of the fastest-growing countries in the digital sector, Saudi Arabia is committed not only to facilitating internet access and harnessing technological developments to drive progress and sustainable development, but also to enhancing digital cooperation to achieve the SDGs.”

The forum’s activities featured a strong presence from public and private sector institutions and international entities dedicated to enabling digital transformation and fostering innovation. Success stories were showcased, demonstrating how these entities have accelerated digital government services for the benefit of society. Sessions and workshops addressed critical digital challenges, transformative applications of digital innovations, and opportunities for adopting and expanding access to digital technology and governance.

Participants engaged enthusiastically in interactive sessions with experts who shed light on diverse aspects of internet governance and digital collaboration, responding to inquiries and providing valuable insights. These interactions offered Saudi national cadres and emerging talents an exceptional opportunity to expand their knowledge and expertise.

The forum was an opportunity to showcase the Kingdom’s great capabilities in communications and information technology, the tremendous digital developments and achievements in e-commerce, banking, healthcare services, and official government transactions.

The forum also served as a platform to highlight Saudi Arabia’s remarkable advancements in communications and information technology, including progress in e-commerce, banking, healthcare services, and official government transactions. It reaffirmed the Kingdom’s rapid strides in building a thriving digital economy, its leadership in promoting digital inclusion, and its efforts to bridge the global digital divide in alignment with the UN’s SDGs.

By hosting the 19th edition of IGF, Riyadh reaffirmed Saudi Arabia’s commitment to solidifying its position as a global leader in digital innovation, international cooperation, and shaping the future of internet governance.

For more information about the Internet Governance Forum, please visit: https://www.intgovforum.org/en

For more information about the Digital Government Authority, please visit: https://dga.gov.sa/en

View original content:https://www.prnewswire.com/apac/news-releases/igf-2024-concludes-19th-edition-calling-for-enhanced-digital-cooperation-and-sustainable-development-302337853.html

SOURCE Internet Governance Forum

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