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The unified communication and collaboration market is projected to grow by USD 95.4 million from 2024-2028, with AI driving market evolution and rising demand for video and voice conferencing – Technavio

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NEW YORK, Sept. 24, 2024 /PRNewswire/ — Report on how AI is driving market transformation – The Global Unified Communication and Collaboration Market size is estimated to grow by USD 95.4 million from 2024-2028, according to Technavio. The market is estimated to grow at a CAGR of over 18.51% during the forecast period. growing demand for video and voice conferencing is driving market growth, with a trend towards increasing adoption of byod concept However, data privacy and security concerns poses a challenge – Key market players include 8×8 Inc., AT and T Inc., Atos SE, Avaya LLC, BT Group Plc, Cisco Systems Inc., GoTo, Hewlett Packard Enterprise Co., Huawei Technologies Co. Ltd., Intrado Life and Safety Inc., Microsoft Corp., Mitel Networks Corp., NEC Corp., Nippon Telegraph and Telephone Corp., RingCentral Inc., SANGOMA TECHNOLOGIES CORP., Telefonaktiebolaget LM Ericsson, Verizon Communications Inc., Vonage Holdings Corp., Zoho Corp. Pvt. Ltd., and Zoom Video Communications Inc..

Key insights into market evolution with AI-powered analysis. Explore trends, segmentation, and growth drivers- View the snapshot of this report

Unified Communication And Collaboration Market Scope

Report Coverage

Details

Base year

2023

Historic period

2018 – 2022

Forecast period

2024-2028

Growth momentum & CAGR

Accelerate at a CAGR of 18.51%

Market growth 2024-2028

USD 95.4 million

Market structure

Fragmented

YoY growth 2022-2023 (%)

15.15

Regional analysis

North America, Europe, APAC, South America, and Middle East and Africa

Performing market contribution

APAC at 34%

Key countries

US, China, UK, Germany, and Japan

Key companies profiled

8×8 Inc., AT and T Inc., Atos SE, Avaya LLC, BT Group Plc, Cisco Systems Inc., GoTo, Hewlett Packard Enterprise Co., Huawei Technologies Co. Ltd., Intrado Life and Safety Inc., Microsoft Corp., Mitel Networks Corp., NEC Corp., Nippon Telegraph and Telephone Corp., RingCentral Inc., SANGOMA TECHNOLOGIES CORP., Telefonaktiebolaget LM Ericsson, Verizon Communications Inc., Vonage Holdings Corp., Zoho Corp. Pvt. Ltd., and Zoom Video Communications Inc.

Market Driver

The Bring Your Own Device (BYOD) trend in workplaces is gaining popularity, with approximately one-third of employers worldwide providing devices for their staff, while over half encourage employees to use their own devices. New Unified Communication and Collaboration (UCC) technologies enable professional interactions and workflows across various remote devices. As BYOD increases the diversity of devices used for communication and collaboration, UCC platforms’ ability to offer high-quality experiences on all devices is a significant factor in their growing popularity. UCC solutions adapt to the frame rate and resolution of devices, ensuring seamless experiences. The compatibility of UCC and BYOD, along with their shared goals of reducing costs and increasing flexibility, will fuel the market’s growth during the forecast period. 

Unified Communication and Collaboration (UCC) market trends reveal a shift towards cost-effective, cloud-based solutions for businesses. Voicemail and telephony services are being replaced by software-based communications, including virtual collaboration tools like video conferencing and instant messaging. Healthcare providers and contact centers are adopting UCC for improved business continuity and customer experience. IT budgets favor cloud services, with retailers leveraging centralized data services, RFID technology, and proximity technology for an omnichannel customer experience. PBX systems are being upgraded with cloud technology, lowering IT costs. VR and innovation in communication tools, such as device recognition and authentication mechanisms, enhance user experience. Sales and customer service tools are becoming essential, with video conferencing and instant messaging streamlining communication across telephone, computer, and social media. 

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Market Challenges

Cloud-based Unified Communication and Collaboration (UCC) solutions have gained popularity among businesses due to their cost-effectiveness and ease of accessibility. Government agencies, including federal, state, and local, have also adopted cloud solutions for improved information management with centralized data storage and high-speed networks. The benefits of cloud UCC include simplified software maintenance and upgrades, low upfront costs, effective security, high reliability, and integrative capabilities. However, concerns over data security and privacy issues persist, particularly for organizations dealing with sensitive or classified information. Despite these concerns, the market for cloud UCC is expected to grow due to its ability to enhance productivity, enable data sharing, and bridge functional gaps in existing systems and processes. Organizations will continue to evaluate the reliability and security of cloud solutions before making the transition.Unified Communication and Collaboration (UCC) market is growing rapidly, with video conferencing and instant messaging leading the way. Retailers, especially clothing and online stores, are embracing UCC to enhance sales and improve customer experience. Centralized Data Services, such as RFID and proximity technology, integrated with UCC, enable real-time access to customer information at checkout lines. However, challenges persist. Network performance is crucial for video conferencing and instant messaging. Lowering costs and ensuring security are key concerns. Retailers must choose between public and private cloud models for UCC. Devices and authentication mechanisms must be recognized for seamless user experience. UCC tools, including telephone and computer, should be omnichannel, integrating with the Internet, social media, and innovative communication tools. UCC technologies, including UCC, are transforming the retail sector, enabling businesses to offer personalized customer service and streamline operations. The future lies in the cloud model, with public resources and private models offering different benefits to various industries, including consumer electronics and digital content.

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Segment Overview 

This unified communication and collaboration market report extensively covers market segmentation by

Application 1.1 Enterprise collaboration1.2 Enterprise telephony1.3 Contact centerEnd-user 2.1 Enterprise2.2 GovernmentGeography 3.1 North America3.2 Europe3.3 APAC3.4 South America3.5 Middle East and Africa

1.1 Enterprise collaboration- Unified Communication and Collaboration (UCC) market is witnessing significant growth as Small and Medium Enterprises (SMEs) increasingly adopt enterprise and consumer technology solutions to support communication and collaboration among employees, suppliers, and clients. These solutions, which include e-mail, unified messaging, calendaring, instant messaging, mobile UC, and voicemail, are economical, simple to deploy, and powerful. Companies are integrating collaborative applications like e-mail and voicemail/unified messaging for tighter business process automation. Technavio anticipates the integration of specific collaborative applications, such as e-mail, calendaring, and social media, with business processes to continue. UCC services are categorized into four major components: conferencing services, contact center applications, e-mail messaging, and wireless collaboration applications. Conferencing services, including audio, video, and web conferencing services, account for the largest market share due to their cost-effectiveness as alternatives to front-to-front communication. The growth of the wireless collaboration application segment is driven by the increasing demand for enterprise mobility due to the Bring Your Own Device (BYOD) policy. E-mail messaging continues to witness steady growth due to its cost-effectiveness and security. The popularity of cloud-based Business Process Platforms (CEBPs) is encouraging businesses to consider UCC as a means to improve existing business processes.

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Research Analysis

The Unified Communication and Collaboration (UCC) market is experiencing significant growth due to the increasing demand for efficient technology solutions that enable seamless communication and collaboration between teams and organizations. Voicemail and telephony services are essential components of UCC, but the market goes beyond this with a collaboration stack that includes software-based communications, business continuity, and cost-effective cloud-based solutions. Healthcare providers and healthcare contact centers are embracing UCC technology to improve patient care and streamline operations. IT budgets are shifting towards cloud services, such as Centralized Data Services, to reduce IT costs. The retail sector is also adopting UCC solutions, integrating RFID technology and proximity technology into checkout lines and using customer service tools with device recognition for personalized interactions. Virtual Reality (VR) is an emerging trend in UCC, offering immersive collaboration experiences. PBX systems are being replaced with more flexible and scalable UCC solutions.

Market Research Overview

The Unified Communication and Collaboration (UCC) market encompasses a range of technologies that enable seamless, real-time communication and collaboration between individuals and teams. These technologies include voicemail, telephony services, and software-based communications like instant messaging, virtual collaboration tools, and video conferencing. With the increasing focus on cost-effective solutions, cloud-based services have gained popularity among businesses, particularly in sectors like healthcare and retail. Healthcare providers are adopting UCC solutions for patient care and contact centers, while retailers leverage these technologies for sales and customer service. The collaboration stack includes centralized data services, RFID technology, and proximity technology, enhancing the checkout line experience and enabling omnichannel communication. UCC technologies lower IT costs by integrating telephone, computer, and social media into a unified system. Innovative communication tools like VR and device recognition add to the user experience, while network performance and business continuity ensure reliability. UCC solutions provide a cost-effective alternative to traditional PBX systems, making them a valuable investment for businesses of all sizes and industries.

Table of Contents:

1 Executive Summary
2 Market Landscape
3 Market Sizing
4 Historic Market Size
5 Five Forces Analysis
6 Market Segmentation

ApplicationEnterprise CollaborationEnterprise TelephonyContact CenterEnd-userEnterpriseGovernmentGeographyNorth AmericaEuropeAPACSouth AmericaMiddle East And Africa

7 Customer Landscape
8 Geographic Landscape
9 Drivers, Challenges, and Trends
10 Company Landscape
11 Company Analysis
12 Appendix

About Technavio

Technavio is a leading global technology research and advisory company. Their research and analysis focuses on emerging market trends and provides actionable insights to help businesses identify market opportunities and develop effective strategies to optimize their market positions.

With over 500 specialized analysts, Technavio’s report library consists of more than 17,000 reports and counting, covering 800 technologies, spanning across 50 countries. Their client base consists of enterprises of all sizes, including more than 100 Fortune 500 companies. This growing client base relies on Technavio’s comprehensive coverage, extensive research, and actionable market insights to identify opportunities in existing and potential markets and assess their competitive positions within changing market scenarios.

Contacts

Technavio Research
Jesse Maida
Media & Marketing Executive
US: +1 844 364 1100
UK: +44 203 893 3200
Email: media@technavio.com
Website: www.technavio.com/

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SOURCE Technavio

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Alliant Credit Union Foundation Announces Record Breaking Year in Efforts to Bridge the Digital Divide

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January 9, 2025

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Foundation awarded over $1.6 million to community organizations focused on digital equity in Illinois and Nationwide in 2024

CHICAGO, Jan. 9, 2025 /PRNewswire/ — With the goal of providing reliable broadband, digital literacy resources and technology equipment for underserved communities across the United States, the Alliant Credit Union Foundation, today announced its 2024 efforts. In 2024, the Alliant Credit Union Foundation launched it’s Million Dollar Challenge, aiming to invest at least one million dollars in organizations working to close the digital gap. By 2024 year-end, the foundation has donated over $1.6 million to fifteen organizations nationwide.

The Alliant Credit Union Foundation funds were strategically allocated to charitable partners empowering local initiatives in Illinois and throughout the nation to enhance access to digital tools, and provide essential resources in rural, digitally challenged, and under-resourced populations.

“2024 has been a year of mission-driven and meaningful progress for the Alliant Foundation,” said Meredith Richie, President of the Alliant Credit Union Foundation. “From funding initiatives nationwide to facilitating technology access and driving important conversations, we’ve taken significant strides in addressing the digital gap. These achievements reflect the collective efforts of our partners, donors, and community members who share our vision of a more connected and equitable future.”

Some key grants from the Alliant Foundation in 2024 include:

$500,000 to PCs for People to expand their St. Louis processing center and purchase shipping trailers to run regular routes transporting devices and equipment from four of market locations (including Chicago).$250,000 to Digitunity for their Software Modernization Project a platform that will help states and corporations generate the supply they need to meet their Digital Equity Plan device goals.$250,000 to Compudopt for the Connectivity Chicago Project. The grant will allow the organization to expand their services and provide devices, education, and free internet to households.$100,040 to EveryoneOn for the Digital Connections Project to provide training and devices to individuals looking to enhance skills in the everchanging digital landscape.

Recognizing the importance of access to functional technology, the foundation hosted multiple events throughout the year to provide access to those who need it most. In February, the foundation partnered with EveryoneOn, Visa and with Nevada Partners, to open The Community Access Lab in Las Vegas’ Westside as a part of Visa’s Super Bowl Giveback Program. The Lab works to enhance community residents’ digital and financial literacy and foster Westside entrepreneurship. In the Spring and Fall the foundation partnered with PCs for People to host electronic drives at Alliant Credit Union headquarters in Chicago, a record-breaking 15,686 pounds of tech equipment was collected to be refurbished and distributed to populations in need.

The Digital Divide by the Numbers:

11.5 million American households without internet access, per the 2020 U.S. Census.1 in 5 parents say children’s homework cannot be completed without computer or internet access.$1 million+ Alliant Credit Union Foundation grants to foster digital inclusion within at-risk communities in 2024.

About Alliant Credit Union Foundation:
The Alliant Credit Union Foundation is dedicated to enhancing the well-being of communities by supporting initiatives that foster financial literacy, economic empowerment, and access to essential resources. As the philanthropic arm of Alliant Credit Union, the Foundation partners with organizations that align with its mission to create opportunities for underserved populations, promote financial education, and address the digital divide. The Alliant Credit Union Foundation is committed to making a lasting impact and helping individuals and families build a brighter financial future through strategic grants and community partnerships.

Media Contact:
Natalie Symonds 
nsymonds@alliantcreditunion.com
Sr. Media Strategist
Alliant Credit Union

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SOURCE Alliant Credit Union

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Old World Labs Unveils Advanced AI Agents at CES 2025: Revolutionizing Robotics and Virtual Worlds

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47 minutes ago

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January 9, 2025

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LAS VEGAS, Jan. 9, 2025 /PRNewswire/ — On the first day of CES 2025, Old World Labs (OWL) is proud to announce groundbreaking advancements in its “Agents as a Service” technology, showcasing how these cutting-edge AI systems seamlessly integrate into humanoid robots and virtual environments. These innovations mark a significant leap forward in bridging the physical and digital worlds, setting a new standard for adaptability and intelligence in robotics.

 

The Next Generation of AI-Driven Robotics

At the forefront of OWL’s innovations is the “Replicants” system, a first-of-its-kind platform enabling self-replicating humanoid robots equipped with advanced AI agents. These agents combine real-time reasoning, resource-aware adaptability, and dynamic interaction, making them invaluable across industries—from manufacturing to immersive virtual experiences.

Key Features of the Replicants System:

Humanoid Robotics Integration: AI agents embedded within robots capable of natural human-like interactions and precise task execution.Virtual World Interoperability: Unified AI presence across physical robots and digital environments for seamless collaboration.Resource-Aware Design: Sustainable, scalable solutions that adapt to complex challenges in real time.

Why This Matters

The evolution of AI agents into humanoid robotics represents a paradigm shift in how humans engage with technology. OWL’s advancements enable robots to:

Understand and interact with 3D environments.Execute complex tasks autonomously, enhancing productivity and user experience.Transition seamlessly between physical and digital spaces, redefining the role of AI in daily life and industrial applications.

Quote from Nick Liverman, Founder of Old World Labs

“At CES 2025, we’re showcasing how Old World Labs is driving the future of AI and robotics. Our Replicants system empowers humanoid robots and virtual agents to function as intelligent companions and collaborators. These breakthroughs push beyond traditional boundaries, enabling accessible, adaptive, and scalable solutions for everyone,” said Nick Liverman.

Live Demonstrations and Interactive Sessions

Attendees at CES 2025 are invited to Booth #8777 in the LV North Hall to:

Experience Real-Time AI Integration: See how OWL’s agents operate humanoid robots with precision and adaptability.Explore Virtual World Interactions: Witness how AI agents transition seamlessly between robotics and immersive virtual platforms.Participate in Workshops: Learn how OWL’s “Agents as a Service” technology can transform industries and projects.

About Old World Labs

Founded in 2012 by Nick Liverman, Old World Labs has been a pioneer in robotics and AI innovation. Renowned for its high-precision 3D printing solutions, OWL is now at the forefront of integrating intelligent agents into humanoid robots and virtual worlds. With a mission to make advanced technology accessible and impactful, OWL continues to set the industry standard.

Media Contact

Eric Faust
Business Development
Old World Labs
info@oldworldlabs.com

Click here for more details about our booth at: https://ces25.mapyourshow.com/8_0/exhibitor/exhibitor-details.cfm?exhid=0014V00003uGRiBQAW

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SOURCE Old World Labs

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BLUETTI Unveils Apex 300 and EnergyPro 6K at CES 2025, Highlighting Brand Refinement Strategy for 2025

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January 9, 2025

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BLUETTI reinforces its role as a technology pioneer in clean energy with innovative energy solutions at CES 2025.

LAS VEGAS, Jan. 9, 2025 /PRNewswire/ — BLUETTI, a leading provider of clean energy solutions and this year’s CES Innovation Award honoree, debuted its latest energy storage solutions, the Apex 300 portable power station and EnergyPro 6K whole house battery backup, during its brand refinement event at booth 9837 at CES 2025.

As part of its strategy to refine and elevate its global brand, BLUETTI launched its new product era 3.0, showcasing its groundbreaking new product series: Bluetti Elite, Apex, and EnergyPro. The highly anticipated products, Apex 300 and EnergyPro 6K, were officially unveiled during the event, marking a significant leap in the company’s ongoing commitment to pioneering clean energy storage.

BLUETTI Apex 300: The All-in-One Solution for Every Scenario

The Bluetti Apex 300 Portable Power Station is a versatile portable power station with a 2,764.8Wh capacity and 3,840W output, providing reliable power for home backup, RV road trips, and other off-grid scenarios. It can deliver both 120V and 240V power simultaneously, meaning user can handle essential appliances and heavy-duty devices like well pumps and dryers.

With advanced parallel-expansion technology, the Apex 300 can scale up to an impressive 58kWh storage and 11.52kW output, ensuring up to a week of power supply during extended outages. In parallel, it is powerful enough to charge an electric vehicle.

Charging is fast and flexible — powered by Turbo Boost charging technology, users can recharge the Apex 300 to 80% in just 45 minutes from mains power. Alternative charging options include solar panels, vehicles, generators, and EV stations. With industry-leading PV charging capacity of up to 30,720W, the Apex 300 ensures stable power even in remote locations or prolonged blackouts.

The Apex 300 is expected to be officially released in the second quarter of 2025.

BLUETTI EnergyPro 6K: The Ultimate Power Solution for Small to Medium Homes

Designed for residential and small-to-medium business use, the Bluetti EnergyPro 6K Whole House Battery Backup is a reliable, affordable and cost effective home energy storage system that integrates solar, battery, grid, generator, and EV power sources. It supplies dependable backup power during power outages, peak periods, or other off-grid settings.

The EnergyPro offers flexible scalability for a personalized power experience. By connecting up to five EnergyPro 6K units, users can achieve substantial power output and storage capabilities to weather extended blackouts or support small off-grid farms.

Seamlessly integrating with users’ existing rooftop solar systems, the EnergyPro 6K optimizes energy usage by storing excess solar power. This allows homeowners to always be prepared for power interruptions while reducing their electricity bills. The AT1 Smart Distribution Box further enhances energy efficiency by allowing any supported EV to charge the battery during extended power outages, and home standby generators to automatically fuel the battery without manual switching. This comprehensive energy solution ensures uninterrupted power in any situation, without relying on the grid or favorable weather conditions.

The EnergyPro 6K is expected to be officially released in the second quarter of 2025.

Powered by BLUETTI Future Tech System

The Apex 300 and EnergyPro 6K are powered by BLUETTI’s cutting-edge Future Energy Tech System, which consists of four key pillars:

BLUEPEAK Innovation Hub: The core of BLUETTI’s hardware and physical innovations in energy storage.BLUELINK Energy Network: The brain behind BLUETTI’s product and energy solutions, providing intelligent and seamless connectivity.BLUEGRID Power Infrastructure: Tailored tech solutions for households and SME businesses, offering scalable and efficient power management.BLUELIFE Ecosystem Tech: A lifestyle-driven tech ecosystem that integrates energy seamlessly into daily life, empowering consumers to embrace sustainable living.

BLUETTI’s ongoing commitment to innovation, sustainability, and clean energy solutions is poised to reshape how consumers and businesses manage their power needs in 2025 and beyond. For more information on the upcoming products and BLUETTI’s vision, visit us at booth 9837 CES 2025 and explore the future of energy.

About BLUETTI

Founded in 2009, BLUETTI is a pioneer force in clean energy technology, committed to a sustainable future by providing green and independent energy storage solutions for every household. With a strong focus on innovation and customer needs, BLUETTI has gained the trust of 3.5 million customers and established a presence in over 110 countries & regions. Through initiatives like the LAAF (Lighting An African Family) Program, BLUETTI is dedicated to bringing power to millions of African families in off-grid areas.

Contact: Ellen Lee, ellenlee@bluetti.com 

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SOURCE BLUETTI POWER INC

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