Technology
Contact Center Market to Grow by USD 161.73 Billion (2023-2027) as Cloud Adoption Soars, How AI is Driving Market Transformation – Technavio
Published
2 months agoon
By
NEW YORK, Sept. 4, 2024 /PRNewswire/ — Report with the AI impact on market trends- The global contact center market size is estimated to grow by USD 161.73 billion from 2023-2027, according to Technavio. The market is estimated to grow at a CAGR of over 9.33% during the forecast period. Rising adoption of cloud-based contact centers is driving market growth, with a trend towards integration of chatbots for better turnaround times. However, inability to achieve an asa poses a challenge. Key market players include 8×8 Inc., ALE International, Alphabet Inc., Alvaria Inc., Amazon.com Inc., Ameyo Pvt Ltd., Atos SE, Avaya Holdings Corp., Cisco Systems Inc., Enghouse Systems Ltd., Five9 Inc., Genesys Telecommunications Laboratories Inc., Mitel Networks Corp., NEC Corp., NICE Ltd., SAP SE, Vocalcom Group, Vonage Holdings Corp., Zendesk Inc., and ZTE Corp..
Key insights into market evolution with AI-powered analysis. Explore trends, segmentation, and growth drivers- View the snapshot of this report
Contact Center Market Scope
Report Coverage
Details
Base year
2022
Historic period
2017 – 2021
Forecast period
2023-2027
Growth momentum & CAGR
Accelerate at a CAGR of 9.33%
Market growth 2023-2027
USD 161.73 billion
Market structure
Fragmented
YoY growth 2022-2023 (%)
8.89
Regional analysis
North America, APAC, Europe, South America, and Middle East and Africa
Performing market contribution
North America at 34%
Key countries
US, Australia, India, UK, and Germany
Key companies profiled
8×8 Inc., ALE International, Alphabet Inc., Alvaria Inc., Amazon.com Inc., Ameyo Pvt Ltd., Atos SE, Avaya Holdings Corp., Cisco Systems Inc., Enghouse Systems Ltd., Five9 Inc., Genesys Telecommunications Laboratories Inc., Mitel Networks Corp., NEC Corp., NICE Ltd., SAP SE, Vocalcom Group, Vonage Holdings Corp., Zendesk Inc., and ZTE Corp.
Market Driver
In a contact center, agents may need to ask callers to wait while they retrieve necessary data to resolve issues. Delays in response time can lead to customers seeking alternatives or switching to competitors. To address this challenge, contact centers are integrating chatbots into their processes. These automated tools provide instant responses to customers, resulting in faster turnaround times. Chatbots eliminate the dependency on repair personnel and offer direct solutions to customers, enhancing the overall customer experience. This integration not only improves response times but also enables enterprises to delight their customers without sacrificing the human touch. By providing efficient and effective solutions, chatbots contribute to the success of businesses and increase the adoption of contact center solutions.
Contact centers are evolving with trends like autonomy and learning curve, allowing end users to manage interactions independently. OEMs provide CCaaS solutions, including Contact center platforms for Phone calls, Emails, Chats, and SMS marketing. AI and automation technologies, such as Virtual assistants and AI-powered chatbots like Meera, enhance customer engagement. Service providers ensure data protection policies align with AI/ML advancements. CX focuses on customer satisfaction, experience, and self-service interactions. Training and skill requirements adapt to virtual work. Telecommunications vertical continues to drive innovation.
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Market Challenges
Contact centers face a significant challenge in achieving a specified average speed of answer (ASA), a crucial performance indicator. The ASA measures the time a customer spends waiting in a queue and the time an agent’s phone rings. However, it does not account for IVR navigation time. To meet the desired ASA and service levels, contact centers must effectively manage their resources using workforce management (WFM) solutions. The increasing customer demand for superior services intensifies this challenge for vendors of contact center solutions.Contact centers face numerous challenges in today’s business landscape. AI and ML technologies require significant investment and integration with CRM systems. Social media’s growing importance brings new capabilities, but also brand value and impact risks. Automation and cloud services offer convenience, but security concerns and technical complexities loom. CFOs and CTOs grapple with IT spending decisions, while virtual work and customer satisfaction demand new training and skill requirements. Cloud service providers, technology, and solution providers, system integrators, and IT solution manufacturers offer solutions. However, the ecosystem’s complexity, multiple vendors, and dynamic customer demands pose challenges. Legacy systems and abandoned client queries lead to customer turnover. Social media influencers and word of mouth impact brand image. Emotions and sentiments must be addressed for optimal customer experience. Recession and technical complexities add to the pressure. Self-service bots and ML offer potential solutions, but require careful implementation.
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Segment Overview
This contact center market report extensively covers market segmentation by
Type 1.1 Voice-based1.2 Text-based1.3 Social media-basedDeployment 2.1 On-premises2.2 Cloud-basedGeography 3.1 North America3.2 APAC3.3 Europe3.4 South America3.5 Middle East and Africa
1.1 Voice-based- Contact centers are shifting from voice-based interaction to IVR technology, live chat, and social media for customer queries. Voice interaction helps reduce query resolution time, but IVRs, an application using touch-tone keypads and voice inputs, offer live information through text-to-speech and access to databases. BSFI and logistics industries are major users. However, text-based and social media interaction’s popularity may decrease voice-based interaction’s market share. Vendors focus on advanced voice solutions for high call volumes, driving growth in customer care services across industries.
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Research Analysis
The Contact Center market is experiencing a significant transformation, driven by advanced technologies such as AI/ML, CRM, and automation. Cloud services have become the norm, enabling remote work and reducing IT spending. Security is a top priority, with CTOs and CFOs focusing on data protection and compliance. Customer satisfaction and experience are key metrics, with self-service interactions and brand impact becoming increasingly important. Abandoned client queries and customer turnover are major concerns, leading to the adoption of CCaaS solutions and contact center platforms. Social media plays a crucial role, with influencers shaping public perception and word of mouth driving business. Emotion recognition and ML-powered interactions offer new opportunities for personalized experiences, while the convenience of autonomy and learning curve challenges technical knowledge. Overall, the Contact Center market is evolving to meet the demands of modern consumers and businesses.
Market Research Overview
The Contact Center market is experiencing significant growth, driven by the adoption of advanced technologies such as AI/ML, CRM, and automation. Cloud services, including data centers and cloud computing providers like AWS, are also playing a major role in the industry’s expansion. Security and privacy are top priorities, with CFOs and CTOs increasing IT spending on data protection policies and customization options. Virtual work and self-service interactions are becoming the norm, with self-service bots and ML-powered chatbots providing convenience and autonomy for end users. Technical complexities and organizational factors can pose challenges, however, especially when dealing with legacy systems and multiple vendors. Dynamic customer demands require continuous training and skill development for contact center agents. Social media capabilities, including social media influencers and word of mouth, are increasingly important for brand value and impact. Emotion and sentiments are also key factors in customer satisfaction and experience. The ecosystem includes technology providers, cloud service providers, solution providers, system integrators, IT solution manufacturers, and OEMs. Telecommunications vertical and CCaaS solutions are also part of the Contact Center market landscape. However, economic downturns, such as recessions, can impact contact center spending, and technical knowledge and learning curve can be barriers for some end users. Despite these challenges, the Contact Center market continues to evolve, offering new opportunities for innovation and growth.
Table of Contents:
1 Executive Summary
2 Market Landscape
3 Market Sizing
4 Historic Market Size
5 Five Forces Analysis
6 Market Segmentation
TypeVoice-basedText-basedSocial Media-basedDeploymentOn-premisesCloud-basedGeographyNorth AmericaAPACEuropeSouth AmericaMiddle East And Africa
7 Customer Landscape
8 Geographic Landscape
9 Drivers, Challenges, and Trends
10 Company Landscape
11 Company Analysis
12 Appendix
About Technavio
Technavio is a leading global technology research and advisory company. Their research and analysis focuses on emerging market trends and provides actionable insights to help businesses identify market opportunities and develop effective strategies to optimize their market positions.
With over 500 specialized analysts, Technavio’s report library consists of more than 17,000 reports and counting, covering 800 technologies, spanning across 50 countries. Their client base consists of enterprises of all sizes, including more than 100 Fortune 500 companies. This growing client base relies on Technavio’s comprehensive coverage, extensive research, and actionable market insights to identify opportunities in existing and potential markets and assess their competitive positions within changing market scenarios.
Contacts
Technavio Research
Jesse Maida
Media & Marketing Executive
US: +1 844 364 1100
UK: +44 203 893 3200
Email: media@technavio.com
Website: www.technavio.com/
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SOURCE Technavio
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November 15, 2024By
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JOINT BASE SAN ANTONIO, LACKLAND, Texas, Nov. 15, 2024 /PRNewswire-PRWeb/ — The Air Force Services Center (AFSVC) is thrilled to announce the newest episode for AFLive’s Base Bites: Little Rock. The 4th episode is now streaming only on the AFLive app and at www.AFLive.TV. Preview the episode here.
In this episode, “Base Bites” heads to the Home of Herk Nation, Little Rock AFB, AR! While on base, we glimpse the powerful C-130 aircrafts and dive into base history with MSGT Jason Armstrong, Commandant of the Airman Leadership School. But it’s not all work—the base in Little Rock is surrounded by outdoor adventures, from trout fishing to exploring a legendary film set.
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“BASE BITES,” an exclusive new series produced by AFSVC, takes viewers inside the dining facilities and eateries serving unique menu offerings across the United States Air Force and Space Force bases. Along with the ever entertaining host Rudy Jay, the new series visits nine installations to explore a slice of life for servicemen and women. Through talking with chefs, kitchen prep staff, service members, squadron and division leaders “Base Bites” gets the insider scoop on the best dishes and base activities. This exciting new series is available exclusively on the AFLIVE streaming app.
“The Air Force Services Center recognizes that people are its greatest asset; accordingly, we are putting audiences behind the scenes of service members’ lives in the new ‘Base Bites’ series. The newly created culinary show is just one of the many in production for our media channel, AFLive app. Each series showcases Airmen’s and Guardians’ most coveted interests, base life and remarkable talents,” remarks Richard Cooper, Strategic Marketing & Branding Specialist.
“In launching this new series, we celebrate not just the culinary delights found on our installations but the incredible men and women who serve our nation,” says Gary Lott, Chief Integrated Marketing and Branding. “The AFLive app stands as a testament to the rich tapestry of interests within the Air Force and Space Force communities. ‘Base Bites’ is more than just a culinary journey; it’s a heartfelt tribute to the dedication of our Airmen and Guardians.” Watch the season trailer here.
Produced by Air Force Services Center, the series is exclusively on the AFLive app. To catch the new series download AFLive app for iOS and Android.
About the Air Force Services Center (AFSVC):
The Air Force Services Center (AFSVC) provides morale, welfare, and recreation programs to support the total force and their families. From fitness and sports to child and youth programs, food operations, and more, AFSVC is committed to enhancing the quality of life for Airmen and Guardians around the world.
Follow the Series:
Twitter: @TheAFLive
Facebook: @TheAFLive
Instagram: @TheAFLive
Streaming at www.AFLive.tv
Website: www.TheAFLive.com
Media Contact
Richard Cooper, The Air Force Services Center, 1 210.395.7500, richard.cooper.12@us.af.mil, https://www.afimsc.af.mil/Units/Air-Force-Services-Center/
Mercedes Romana, Press Junkie PR, 1 (512) 387-1021, press@pressjunkiepr.com, www.pressjunkiepr.com
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SOURCE The Air Force Services Center
SAN JOSE, Calif., Nov. 15, 2024 /PRNewswire/ — Cisco today announced that it will participate in the following event with the financial community. This session will be via webcast. Interested parties can register and view these events on Cisco’s Investor Relations website at https://investor.cisco.com.
No new financial information will be discussed on this conference call.
Cisco at the 2024 RBC Capital Markets Global TMIT Conference
Nov 20, 2024
8:20 a.m. PT / 11:20 a.m. ET
Cisco Speaker:
Scott Herren, EVP and Chief Financial Officer
Mark Patterson, EVP and Chief Strategy Officer
Moderator:
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About Cisco
Cisco (NASDAQ: CSCO) is the worldwide technology leader that securely connects everything to make anything possible. Our purpose is to power an inclusive future for all by helping our customers reimagine their applications, power hybrid work, secure their enterprise, transform their infrastructure, and meet their sustainability goals. Discover more on The Newsroom and follow us on X at @Cisco.
Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. A listing of Cisco’s trademarks can be found at www.cisco.com/go/trademarks. Third-party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company.
Investor Relations Contact:
Press Contact:
Sami Badri
Robyn Blum
Cisco
Cisco
469-420-4834
408-930-8548
View original content to download multimedia:https://www.prnewswire.com/news-releases/cisco-to-participate-in-rbc-conference-302307193.html
SOURCE Cisco Systems, Inc.
Technology
LAKESIDE HOLDING PROVIDES FIRST QUARTER OF FISCAL YEAR 2025 RESULTS
Published
24 minutes agoon
November 15, 2024By
ITASCA, Ill., Nov. 15, 2024 /PRNewswire/ — Lakeside Holding Limited (“Lakeside” or the “Company”) (Nasdaq: LSH), a U.S.-based integrated cross-border supply chain solution provider with a strategic focus on the Asian market operating under the brand American Bear Logistics (“ABL”), today announced financial results for the first quarter of fiscal 2025, ended September 30, 2024.
Q1 2025 Financial Results:
Total revenues decreased by $66,922, or 1.6%, from $4,148,476 for the three months ended September 30, 2023, to $4,081,554 for the three months ended September 30, 2024. The decrease was primarily driven by a decrease in revenues from our cross-border airfreight solutions, partially offset by an increase in revenues from our cross-border ocean freight solutions.Revenue from our cross-border airfreight solutions segment decreased by $0.2 million or 8.2%, from $2.4 million in the three months ended September 30, 2023, to $2.2 million in the three months ended September 30, 2024. The decrease was primarily due to a decrease in the volume of cross-border air freight processed, from approximately 7,816 tons for the three months ended September 30, 2023, to approximately 7,273 tons for the three months ended September 30, 2024.Revenue from our cross-border ocean freight solutions segment increased by $0.1 million, or 7.8%, from $1.7 million in the three months ended September 30, 2023, to $1.8 million in the three months ended September 30, 2024. This growth was primarily due to an increase in the volume of cross-border ocean freights processed and forwarded, rising from 1,290 TEU in the three months ended September 30, 2023, to 1,430 TEU in the three months ended September 30, 2024.
Revenues by Customer Geographic
For the three months ended September 30,
2024
2023
Revenues
Amount
% of
total
Revenues
Amount
% of
total
Revenues
Amount
Increase
(Decrease)
Percentage
Increase
(Decrease)
Asia-based
customers
$
2,809,636
68.8
%
$
1,694,223
40.8
%
$
1,115,413
65.8
%
U.S.-
based customers
1,271,918
31.2
%
2,454,253
59.2
%
(1,182,335)
(48.2)
%
Total revenues
$
4,081,554
100.0
%
$
4,148,476
100.0
%
$
(66,922)
(1.6)
%
Revenues from Asia-based customers increased by $1.1 million, or 65.8%, from $1.7 million in the three months ended September 30, 2023, to $2.8 million in the three months ended September 30, 2024. The increase in revenues from Asia-based customers was driven by a surge in volume from these customers, particularly those serving large e-commerce platforms. This growth reflects the rising demand for our services, a direct result of the overall expansion of the U.S. e-commerce market.Revenues from U.S.-based customers decreased by $1.2 million, or 48.2%, from $2.5 million in the three months ended September 30, 2023, to $1.3 million in the same period in 2024.Cost of revenues increased by $0.1 million, or 1.7%, from $3.5 million in the three months ended September 30, 2023, to $3.6 million in the three months ended September 30, 2024.Gross profit decreased by $0.1 million, or 19.3%, from $0.6 million in the three months ended September 30, 2023, to $0.5 million in the three months ended September 30, 2024. Our gross margin was 12.8% for the three months ended September 30, 2024, compared to 15.6% for the three months ended September 30, 2023. The decline in gross margin was primarily attributable to reduced revenue from the airfreight solutions segment and 2) an increase in our cost of revenue in warehouse services, customs declaration, and terminal charges.General and administrative expenses increased by $1.0 million, or 114.7%, from $0.9 million in the three months ended September 30, 2023, to $1.8 million in the three months ended September 30, 2024. These expenses represented 45.0% and 20.6% of our total revenues for the three months ended September 30, 2024 and 2023, respectively. The increase was primarily attributed to higher salary and employee benefit expenses, professional fees, office and travel expenses, insurance, and entertainment expenses. The increase was primarily attributed to the following:Salaries and employee benefits expenses increased by $0.3 million, or 116.9%, from $0.5 million in the three months ended September 30, 2023, to $0.8 million in the three months ended September 30, 2024. Our salaries and employee benefits expenses represented 50.3% and 66.8% of our total general and administrative expenses for the three months ended September 30, 2024, and 2023, respectively. The increase was mainly due to recruiting additional sales, customer services, and back-office support personnel to support our business growth.Professional fees increased by $0.3 million, or 1,839.6%, from $17,535 in the three months ended September 30, 2023, to $340,114 in the three months ended September 30, 2024. Our professional fee represented 18.5% and 2.0% of our total general and administrative expenses for the three months ended September 30, 2024 and 2023, respectively. The increase was primarily due to audit fees, legal fees, consulting expenses, investor-related expenses, and financial reporting service fees for the three months ended September 30, 2024. In the three months ended September 30, 2023, most expenses directly related to the offering were not included in professional fees, as they were accounted for as deferred initial public offering assets.Net loss was $1.3 million and $0.3 million for the three months ended September 30, 2024 and 2023, respectively.
Management Commentary
Henry Liu, Chairman and Chief Executive Officer of Lakeside, commented, “Our first quarter results for fiscal year 2025 reflect both ongoing growth opportunities and some temporary challenges in our cross-border airfreight segment. Although total revenue declined slightly by 1.6% compared to the same quarter last year, we achieved solid gains in cross-border ocean freight, with segment revenues increasing by 7.8% due to stronger demand from Asia-based customers. This demand surge, particularly among large e-commerce clients, affirms our strategy to focus on expanding high-growth markets and highlights the success of our operational partnerships in the region.”
“As we look ahead, we anticipate a rebound in revenue for the next quarter, driven by increased air freight demand for the upcoming holiday season as online purchases ramp up. We have expanded our production capacity to accommodate higher volumes and are prepared to meet rising customer demand efficiently. Additionally, the continued decrease in ocean freight charges is fueling import and export activities, while the broader shift toward e-commerce underscores the need for timely and competitively priced deliveries. We are confident in our ability to deliver on these needs, backed by our investments in advanced logistics technology and strategic facility expansions, including our new Dallas-Fort Worth site. We believe these efforts position us well for the quarters ahead as we strive to enhance value for our shareholders and customers, ” said Mr. Liu.
Q1 2025 Operational Highlights
In July, we closed our upsized initial public offering of 1,500,000 shares of common stock at a public offering price of $4.50 per share to the public for a total of $6,750,000 of gross proceeds to the Company before deducting underwriting discounts and offering expenses.In July, we entered into a one-year renewable agreement with a leading Asia-based e-commerce platform to provide logistics services, including freight, customs, and parcel handling. The partnership uses advanced API integration to offer real-time supply chain visibility for sellers, enhancing the customer experience.In August, we announced a partnership to provide customs brokerage services for a major social media and e-commerce platform, offering real-time logistics data through API integration. This deal streamlines customs clearance and enhances inventory and delivery visibility for platform sellers.In September, we announced the launch of a Pick & Pack Fulfillment service for a major Chinese logistics company, offering inventory management and order processing across U.S. hubs. The service improves lead times and optimizes fulfillment efficiency.In September, we announced the expansion of our Dallas-Fort Worth operations, more than doubling its space to 46,657 sq. ft. and increasing staff to meet growing demand. The new facility is equipped with advanced technology to improve logistics efficiency and support business growth.
About Lakeside Holding Limited
Lakeside Holding Limited, based in Itasca, IL, is a U.S.-based integrated cross-border supply chain solution provider with a strategic focus on the Asian market, including China and South Korea. Operating under the brand American Bear Logistics, we primarily provide customized cross-border ocean freight solutions and airfreight solutions in the U.S. that specifically cater to our customers’ requirements and needs in transporting goods into the U.S. We are an Asian American-owned business rooted in the U.S. with in-depth understanding of both the U.S. and Asian international trading and logistics service markets. Our customers are typically Asia- and U.S.-based logistics service companies serving large e-commerce platforms, social commerce platforms, and manufacturers to sell and transport consumer and industrial goods made in Asia into the U.S. For more information, please visit https://lakeside-holding.com.
Safe Harbor Statement
This press release contains forward-looking statements that reflect our current expectations and views of future events. Known and unknown risks, uncertainties and other factors, including those listed under “Risk Factors,” may cause our actual results, performance or achievements to be materially different from those expressed or implied by the forward-looking statements. You can identify some of these forward-looking statements by words or phrases such as “may,” “will,” “expect,” “anticipate,” “aim,” “estimate,” “intend,” “plan,” “believe,” “is/are likely to,” “potential,” “continue” or other similar expressions. We have based these forward-looking statements largely on our current expectations and projections about future events that we believe may affect our financial condition, results of operations, business strategy and financial needs. These forward-looking statements involve various risks and uncertainties. Except as required by law, we undertake no obligation to update or revise publicly any forward-looking statements, whether as a result of new information, future events or otherwise, after the date on which the statements are made or to reflect the occurrence of unanticipated events. We qualify all of our forward-looking statements by these cautionary statements.
Investor Relations Contact:
Matthew Abenante, IRC
President
Strategic Investor Relations, LLC
Tel: 347-947-2093
Email: matthew@strategic-ir.com
*** tables follow ***
LAKESIDE HOLDING LIMITED
CONDENSED CONSOLIDATED BALANCE SHEETS
(UNAUDITED)
As of
As of
September 30,
June 30,
2024
2024
(unaudited)
(audited)
ASSETS
CURRENT ASSETS
Cash and cash equivalent
$
2,739,275
$
123,550
Accounts receivable – third parties, net
1,786,451
2,082,152
Accounts receivable – related party, net
505,361
763,285
Prepayment and other receivable
113,198
–
Contract assets
41,301
129,506
Due from related parties
645,318
441,279
Total current assets
5,830,904
3,539,772
NON-CURRENT ASSETS
Investment in other entity
15,741
15,741
Property and equipment at cost, net of accumulated depreciation
314,496
344,883
Right of use operating lease assets
4,320,579
3,471,172
Right of use financing lease assets
29,881
37,476
Deferred tax asset
–
89,581
Deferred offering costs
–
1,492,798
Deposit and repayment
298,217
202,336
Total non-current assets
4,978,914
5,653,987
TOTAL ASSETS
$
10,809,818
$
9,193,759
LIABILITIES AND EQUITY
CURRENT LIABILITIES
Accounts payables – third parties
$
758,963
$
1,161,858
Accounts payables – related parties
70,872
227,722
Accrued liabilities and other payables
869,109
1,335,804
Current portion of obligations under operating leases
1,891,877
1,186,809
Current portion of obligations under financing leases
34,214
37,619
Loans payable, current
484,725
746,962
Dividend payable
98,850
98,850
Tax payable
79,825
79,825
Due to shareholders
138,107
1,018,281
Total current liabilities
4,426,542
5,893,730
NON-CURRENT LIABILITIES
Loans payable, non-current
105,166
136,375
Obligations under operating leases, non-current
2,646,597
2,506,402
Obligations under financing leases, non-current
13,233
17,460
Total non-current liabilities
2,764,996
2,660,237
TOTAL LIABILITIES
$
7,191,538
$
8,553,967
Commitments and Contingencies
EQUITY
Common stocks, $0.0001 par value, 200,000,000 shares authorized,
7,500,000 and 6,000,000 issued and outstanding as of
September 30, 2024 and June 30, 2024, respectively*
750
600
Subscription receivable
–
(600)
Additional paid-in capital
4,942,791
642,639
Accumulated other comprehensive income
15,965
2,972
Deficits
(1,341,226)
(5,819)
Total equity
3,618,280
639,792
TOTAL LIABILITIES AND EQUITY
$
10,809,818
$
9,193,759
LAKESIDE HOLDING LIMITED
CONDENSED CONSOLIDATED STATEMENT OF INCOME (LOSS) AND
COMPREHENSIVE INCOME (LOSS)
(UNAUDITED)
For the Three Months Ended
September 30,
2024
2023
Revenue from third party
$
3,599,787
$
4,054,287
Revenue from related parties
481,767
94,189
Total revenue
4,081,554
4,148,476
Cost of revenue from third party
2,994,285
2,905,597
Cost of revenue from related parties
564,730
595,336
Total cost of revenue
3,559,015
3,500,933
Gross profit
522,539
647,543
Operating expenses:
General and administrative expenses
1,837,206
855,778
Loss from deconsolidation of a subsidiary
–
73,151
Provision of allowance for expected credit loss
12,837
52,122
Total operating expenses
1,850,043
981,051
Loss from operations
(1,327,504)
(333,508)
Other income (expense):
Other income, net
109,788
46,949
Interest expense
(28,110)
(22,785)
Total other income, net
81,678
24,164
Loss before income taxes
(1,245,826)
(309,344)
Income taxes expense (recovery)
89,581
(2,059)
Net loss and comprehensive loss
(1,335,407)
(307,285)
Net loss attributable to non-controlling interest
–
(3,025)
Net loss attributable to common stockholders
(1,335,407)
(304,260)
Other comprehensive loss
Foreign currency translation gain
12,993
3,122
Comprehensive loss
(1,322,414)
(304,163)
Less: comprehensive loss attributable to non-controlling interest
–
(3,119)
Comprehensive loss attributable to the common shareholders
$
(1,322,414)
$
(301,044)
Loss per share – basic and diluted
$
(0.18)
$
(0.05)
Weighted average shares outstanding – basic and diluted*
7,500,000
6,000,000
LAKESIDE HOLDING LIMITED
CONDENSSED CONSOLIDATED STATEMENTS OF CASH FLOWS
(UNAUDITED)
For the Three Months Ended
September 30,
2024
2023
Cash flows from operating activities:
Net loss
$
(1,335,407)
$
(307,285)
Adjustments to reconcile net loss to net cash provided by operating
activities:
Depreciation – G&A
17,995
17,995
Depreciation – cost of revenue
18,164
18,165
Amortization of operating lease assets
466,723
219,571
Depreciation of right-of-use finance assets
7,595
7,332
Provision of allowance for expected credit loss
12,837
52,122
Deferred tax expense (benefit)
89,581
(2,059)
Loss from derecognition of shares in subsidiary
–
73,151
Changes in operating assets and liabilities:
Accounts receivable – third parties
282,864
(138,491)
Accounts receivable – related parties
257,924
(65,995)
Contract assets
88,205
26,213
Due from related parties
(77,812)
49,182
Prepayment, other deposit
(176,572)
2,623
Accounts payables – third parties
(402,895)
133,904
Accounts payables – related parties
(156,850)
141,213
Accrued expense and other payables
(24,876)
37,739
Operating lease liabilities
(470,260)
(225,023)
Net cash (used in) provided by operating activities
(1,402,784)
40,357
Cash flows from investing activities:
Payment made for investment in other entity
–
(29,906)
Net cash outflow from deconsolidation of a subsidiary (Appendix A)
–
(48,893)
Prepayment for system installation
(32,507)
–
Acquisition of property and equipment
(5,772)
–
Net cash used in investing activities
(38,279)
(78,799)
Cash flows from financing activities:
Proceeds from loans
–
225,000
Repayment of loans
(265,456)
(122,137)
Repayment of equipment and vehicle loans
(27,990)
(29,678)
Principal payment of finance lease liabilities
(7,632)
(6,425)
Proceeds from initial public offering, net of share issuance costs
5,351,281
–
Advanced to related parties
(126,227)
–
Repayment to shareholders
(879,574)
–
Net cash provided by financing activities
4,044,402
66,760
Effect of exchange rate changes on cash and cash equivalents
12,386
3,216
Net decrease in cash and cash equivalent
2,615,725
31,534
Cash and cash equivalent, beginning of the period
123,550
174,018
Cash and cash equivalent, end of the period
$
2,739,275
$
205,552
SUPPLEMENTAL DISCLOSURES OF CASH FLOW
INFORMATION:
Cash paid for income tax
$
—
$
—
Cash paid for interest
$
6,274
$
6,462
SUPPLEMENTAL SCHEDULE OF NON-CASH IN FINANCING
ACTIVITIES
Deferred offering costs within due to shareholders
$
—
$
230,000
NON-CASH ACTIVITIES
Right of use assets obtained in exchange for operating lease
obligations
$
1,244,140
$
—
Right of use assets obtained in exchange for finance lease obligation
$
—
$
—
APPENDIX A – Net cash outflow from deconsolidation of a
subsidiary
Working capital, net
$
29,812
Investment in other entity recognized
(15,741)
Elimination of NCl at deconsolidation of a subsidiary
10,187
Loss from deconsolidation of a subsidiary
(73,151)
Cash
$
(48,893)
View original content:https://www.prnewswire.com/news-releases/lakeside-holding-provides-first-quarter-of-fiscal-year-2025-results-302307095.html
SOURCE Lakeside Holding Limited
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