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Business Process-as-a-Service Market to Grow by USD 36.55 Billion (2024-2028) as Demand for Efficiency Rises, AI’s Impact on Market Dynamics – Technavio Report

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NEW YORK, Sept. 2, 2024 /PRNewswire/ –Report with market evolution powered by AI- The global business process-as-a-service market size is estimated to grow by USD 36.55 billion from 2024-2028, according to Technavio. The market is estimated to grow at a CAGR of 9.09% during the forecast period. demand for more efficient business processes is driving market growth, with a trend towards increasing integration of internet of things (IoT). However, data security and privacy issues poses a challenge. Key market players include Accenture Plc, ANGLER Technologies, Automation Anywhere Inc., Capgemini Service SAS, Cognizant Technology Solutions Corp., Conduent Inc., DXC Technology Co., Fujitsu Ltd., Genpact Ltd., HCL Technologies Ltd., Infosys Ltd., International Business Machines Corp., Oracle Corp., Outsource2india, Tata Consultancy Services Ltd., Tech Mahindra Ltd., ValueLabs, Vast Edge Inc., Virtusa Corp., and Wipro Ltd..

Get a detailed analysis on regions, market segments, customer landscape, and companies- View the snapshot of this report

Business Process-As-A-Service Market Scope

Report Coverage

Details

Base year

2023

Historic period

Forecast period

2024-2028

Growth momentum & CAGR

Accelerate at a CAGR of 9.09%

Market growth 2024-2028

USD 36.55 billion

Market structure

Fragmented

YoY growth 2022-2023 (%)

8.89

Regional analysis

North America, Europe, APAC, Middle East and Africa, and South America

Performing market contribution

North America at 39%

Key countries

US, UK, China, Japan, Germany, and France

Key companies profiled

Accenture Plc, ANGLER Technologies, Automation Anywhere Inc., Capgemini Service SAS, Cognizant Technology Solutions Corp., Conduent Inc., DXC Technology Co., Fujitsu Ltd., Genpact Ltd., HCL Technologies Ltd., Infosys Ltd., International Business Machines Corp., Oracle Corp., Outsource2india, Tata Consultancy Services Ltd., Tech Mahindra Ltd., ValueLabs, Vast Edge Inc., Virtusa Corp., and Wipro Ltd.

Market Driver

The Business Process-as-a-Service (BPaaS) market refers to outsourcing business processes to third-party providers over the internet. This model offers cost savings, flexibility, and access to expertise. Companies can choose specific processes to outsource, such as human resources or finance. BPaaS providers manage and execute these processes using their technology and resources, allowing businesses to focus on their core competencies. This arrangement enables organizations to improve efficiency, reduce costs, and enhance operational agility. 

Business Process-as-a-Service (BPaaS) is a trending business model where large enterprises outsource their business processes to third-party providers over the cloud. This includes functions like human resource management, accounting and finance, sales and marketing, supply chain management, and more in sectors such as government and defense, banking, financial services, insurance (BFSI), IT, telecommunications, healthcare, retail, manufacturing, and more. BPaaS offers cost-effective solutions, scalability, and digital innovations like artificial intelligence, machine learning, data management, and data security in hybrid cloud environments. Robotic process automation and cloud computing enable automation, finance, healthcare, and IT and telecom industries to streamline operations and improve customer experience. BPaaS caters to both business-to-business and subscription-based models, allowing data-driven decision-making in remote work settings and digital transformation. Hybrid deployment modes ensure information security regulations are met, while digital asset management and external hacks are addressed through robust security measures. Sectors like retail and e-commerce, media and entertainment, and manufacturing and retail are also embracing BPaaS for cost-efficiency and the ability to adapt quickly to market changes. 

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Market Challenges

The Business Process-as-a-Service (BPaaS) market refers to outsourcing business processes to third-party providers over the internet. Companies can access these services on demand, reducing operational costs and improving efficiency. BPaaS offers various processes such as human resources, finance, and customer service. Providers ensure security and compliance, allowing businesses to focus on core competencies. BPaaS enables scalability and flexibility, making it an attractive solution for businesses of all sizes.The Business Process-as-a-Service (BPaaS) market is growing rapidly, especially in customer experience enhancement and digital transformation across various industry verticals such as Finance, Healthcare, IT and Telecom, Manufacturing and Retail, Retail and E-Commerce, Media and Entertainment, and more. However, challenges persist in areas like data management and security, data-driven decision-making, and hybrid cloud environments. Artificial intelligence and machine learning are essential for automation, but ensuring data privacy and security in these environments is crucial. Robotic process automation, cloud computing, and automation are key drivers, but cost-efficiency, scalability, and cybersecurity measures are essential considerations. Compliance with industry regulations, such as those related to information security, is also vital. BPaaS adoption in remote work settings and digital innovations like hybrid deployment mode, digital asset management, and subscription-based models are shaping the future of this market. External hacks and cybersecurity threats pose significant challenges, necessitating robust cloud adoption strategies and continuous cybersecurity measures.

For more insights on driver and challenges – Request a sample report!

Segment Overview

This business process-as-a-service market report extensively covers market segmentation by

Service Type1.1 Customer service1.2 Finance and accounting1.3 Human Resource1.4 Procurement and supply chain1.5 OthersCustomer Type2.1 Large Enterprises2.2 Small and Medium EnterprisesGeography3.1 North America3.2 Europe3.3 APAC3.4 Middle East and Africa3.5 South America

1.1 Customer service- Business Process-as-a-Service (BPaaS) plays a vital role in enhancing customer relationships for organizations. By providing efficient solutions to manage customer queries and concerns, BPaaS helps maintain service standards and collect valuable customer feedback. With the increasing importance of customer relationship management in strategic decision-making, BPaaS adoption is on the rise. It offers benefits like maintaining a comprehensive customer database, tracking on-field employees, and promoting offers to existing customers. However, managing large volumes of data can be challenging. Therefore, automation and cloud computing services like BPaaS are popular solutions for location data availability and real-time connectivity between customers and technicians. These factors are expected to fuel the growth of the customer service segment in the global BPaaS market.

For more information on market segmentation with geographical analysis including forecast (2024-2028) and historic data (2017-2021) – Download a Sample Report

Research Analysis

The Business Process-as-a-Service (BPaaS) market is a rapidly growing segment in the business world, offering large enterprises cost-effective solutions for managing key business functions in a cloud-based environment. BPaaS covers various processes such as human resource management, accounting and finance, sales and marketing, supply chain management, and more. Industries like government and defense, banking, financial services, insurance (BFSI), healthcare, IT and telecommunication, retail and e-commerce, media and entertainment, and others are leveraging BPaaS for scalability, digital innovations, and cost-efficiency. Robotic process automation and Cloud computing are major technologies driving the market. However, with the increasing adoption of cloud services, there are concerns around information security regulations, external hacks, and cybersecurity measures. Despite these challenges, BPaaS continues to gain traction due to its ability to provide digital asset management, cost-efficiency, and automation.

Market Research Overview

The Business Process-as-a-Service (BPaaS) market is a rapidly growing segment of the cloud computing industry, offering large enterprises cost-effective, scalable solutions for managing key business processes in areas such as human resource management, accounting and finance, sales and marketing, supply chain management, government and defense, banking, financial services, insurance (BFSI), IT, telecommunications, healthcare, retail, manufacturing, and more. BPaaS solutions include Backend solutions, Customer experience, Business-to-business sector, and are delivered through a subscription-based model. BPaaS providers leverage digital innovations like artificial intelligence, machine learning, data management, data security, hybrid cloud environments, robotic process automation, and cloud computing to offer automation in finance, healthcare, and other industries. The market is driven by the need for digital transformation, remote work settings, and cost-efficiency. However, concerns around data security, information security regulations, and external hacks necessitate robust cybersecurity measures. The market is expected to grow significantly in IT and telecom, retail and e-commerce, media and entertainment, and other cloud-based industries.

Table of Contents:

1 Executive Summary
2 Market Landscape
3 Market Sizing
4 Historic Market Size
5 Five Forces Analysis
6 Market Segmentation

Service TypeCustomer ServiceFinance And AccountingHuman ResourceProcurement And Supply ChainOthersCustomer TypeLarge EnterprisesSmall And Medium EnterprisesGeographyNorth AmericaEuropeAPACMiddle East And AfricaSouth America

7 Customer Landscape
8 Geographic Landscape
9 Drivers, Challenges, and Trends
10 Company Landscape
11 Company Analysis
12 Appendix

About Technavio

Technavio is a leading global technology research and advisory company. Their research and analysis focuses on emerging market trends and provides actionable insights to help businesses identify market opportunities and develop effective strategies to optimize their market positions.

With over 500 specialized analysts, Technavio’s report library consists of more than 17,000 reports and counting, covering 800 technologies, spanning across 50 countries. Their client base consists of enterprises of all sizes, including more than 100 Fortune 500 companies. This growing client base relies on Technavio’s comprehensive coverage, extensive research, and actionable market insights to identify opportunities in existing and potential markets and assess their competitive positions within changing market scenarios.

Contacts

Technavio Research
Jesse Maida
Media & Marketing Executive
US: +1 844 364 1100
UK: +44 203 893 3200
Email: media@technavio.com
Website: www.technavio.com/

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SOURCE Technavio

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DKSH Healthcare and Euris Unveil CRM & MCE Platform “ConnectPlus” to Revolutionize APAC Healthcare Distribution

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DKSH Healthcare and Euris have launched “ConnectPlus”, a complete Customer Relationship Management (CRM) and Multi-Channel Engagement (MCE) platform set to transform healthcare distribution across APAC. This data-driven, agile solution enhances efficiency by providing a comprehensive view of healthcare professionals and optimizing omnichannel engagement strategies. From January 2025, ConnectPlus will strengthen DKSH Healthcare’s commitment to commercial excellence by boosting engagement with clients, customers, and patients across the healthcare ecosystem in Thailand.

SINGAPORE, Nov. 13, 2024 /PRNewswire/ — DKSH Healthcare Business Unit, in partnership with Euris, is introducing ConnectPlus, a data-driven Customer Relationship Management (CRM) and Multi-Channel Engagement (MCE) platform aimed at transforming healthcare distribution across the Asia Pacific region. Designed to enhance productivity and operational efficiency, this platform provides a 360° view of healthcare professionals, streamlines MCE, and strengthens DKSH Healthcare’s ability to tailor interactions and marketing strategies. The roll-out will start in Thailand in January 2025. With this new platform DKSH Healthcare reinforces its dedication to commercial excellence by enlarging possibilities and improving interactions with clients, customers, and patients.

Bijay Singh, Head of Business Unit Healthcare at DKSH, emphasized the transformative potential of ConnectPlus, “With ConnectPlus, we are not just improving our operations, we are setting a new benchmark for healthcare distribution across Asia Pacific. By integrating technology with our deep market expertise, DKSH Healthcare is enhancing its role as a strategic healthcare partner. This platform will not only empower our teams to engage more effectively with healthcare professionals but will ultimately contribute to better health outcomes by improving patients’ access to quality care. ConnectPlus represents a pivotal step in our journey toward data-driven excellence and reinforces our commitment to leading with agility in an evolving healthcare landscape.”

The introduction of ConnectPlus underscores DKSH Healthcare’s commitment to harnessing digital solutions that orchestrate and maximize impact of both client and patient interactions, while upholding a high standard of operational excellence. ConnectPlus empowers DKSH to tap into the vast potential provided by the global healthcare big data market[1] by delivering precise, targeted engagement strategies that cater to the unique needs of healthcare professionals, clients, and patients across the region.

Furthermore, ConnectPlus is strategically designed to leverage the existing preference of face-to-face sales visits[2], by orchestrating personalized digital touchpoints, based on data driven insights, to prepare and enhance in-person interactions. The platform’s ability to blend in-person and digital strategies is essential for maximizing outreach and driving meaningful engagement[3].

By integrating advanced AI and analytics, ConnectPlus not only streamlines communication and marketing efforts but also personalizes interactions based on real-time data, ensuring relevance and impact. This marks a crucial milestone in DKSH Healthcare’s journey towards fully integrating digital innovation into its operations, reinforcing its leadership in driving agility and efficiency within the rapidly evolving healthcare landscape.

Delphine Poulat, CEO at Euris, remarked, “As the partner of choice for healthcare stakeholders globally, we are thrilled to collaborate with DKSH Healthcare, who have chosen Euris SmartReps Suite, as the CRM & MCE platform for ConnectPlus. In today’s healthcare environment, personalized, data-driven interactions are critical. ConnectPlus is designed to provide DKSH Healthcare with the insights needed to understand their customers better, foster stronger face-to-face interactions, and ultimately drive sales growth. Our flexible, closed-loop marketing approach leverages data to deliver tailored content and deepen customer relationships, all while ensuring agility in meeting local market needs. We are proud to support DKSH Healthcare by offering a complete SaaS CRM & MCE platform putting the healthcare professional knowledge and experience at the center of the strategy.”

[1] Source: Patient engagement technology market to rise by $37.4b through 2028, https://healthcareasiamagazine.com/healthcare/news/patient-engagement-technology-market-rise-374b-through-2028 

[2] Source: Overcoming HCP Engagement Fatigue with Data-Driven Insights, https://www.pharmexec.com/view/overcoming-hcp-engagement-fatigue-with-data-driven-insights 

[3] Source: Did Pharma Overshoot Digital Sales Rep Calls? Study Charts Decline in Effectiveness, https://www.fiercepharma.com/marketing/did-pharma-overshoot-digital-sales-rep-calls-study-charts-decline-effectiveness#:~:text=Last%20month,%2044%%20of

About DKSH  

DKSH’s purpose is to enrich people’s lives. For almost 160 years, DKSH has been delivering growth for companies in Asia and beyond across its Business Units Healthcare, Consumer Goods, Performance Materials, and Technology. As a leading Market Expansion Services provider, DKSH offers sourcing, market insights, marketing and sales, eCommerce, distribution and logistics as well as after-sales services. DKSH is a participant of the United Nations Global Compact and adheres to its principles-based approach to responsible business. Listed on the SIX Swiss Exchange, DKSH operates in 36 markets with 29,040 specialists, generating net sales of CHF 11.1 billion in 2023. As a strategic healthcare business partner, DKSH Business Unit Healthcare distributes pharmaceuticals, consumer health, and over-the-counter products as well as medical devices. With around 8,140 specialists, the Healthcare Business Unit generated net sales of CHF 5.6 billion in 2023. www.dksh.com/hec

About Euris

Euris is an IT group specialized in healthcare and pharmaceutical industry operating in over 50 countries. Euris delivers a comprehensive IT value chain through 2 business units: Healthcare SaaS CRM edition & Integration and Health Data Hosting. Euris’ Suite of Commercial and Marketing excellence modules, named SmartReps®, is recognized among the best-in-class solutions in the Gartner Market Guide for CRM in Pharmaceuticals and Biotechnology. www.euris.com

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SOURCE DKSH

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Cisco and LTIMindtree Expand Partnership to Deliver Next-Generation Secure Access Globally

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News Summary:

LTIMindtree will leverage Cisco Secure Access as its new security service edge (SSE) solution to protect its 80,000 hybrid workers with secure internet access, advanced zero trust network access and embedded AI.Extending its networking partnership with Cisco, LTIMindtree now offers next-generation SSE to its global clients via Cisco Secure Access.Clients can work jointly with both companies to adopt a broad set of cloud security functions in a single, easy-to-use dashboard with Cisco Secure Access.

MELBOURNE, Australia, Nov. 12, 2024 /PRNewswire/ — CISCO LIVE — Cisco (NASDAQ: CSCO), the leader in enterprise networking and security, announced that LTIMindtree is now leveraging Cisco Secure Access as its security service edge (SSE) solution to enable secure hybrid work experiences for its employees and customers worldwide.

“With Cisco’s zero trust approach and embedded AI, it was an easy decision to replace our long-standing SSE solution with Cisco Secure Access,” said Nachiket Deshpande, Chief Operating Officer & Whole-time Director, LTIMindtree. “We were able to quickly deploy the solution, and it now protects our hybrid workforce while delivering a better user experience and simplified IT management.”

Cisco and LTIMindtree have also extended their partnership to deliver integrated Secure Access Service Edge (SASE) solutions based on Cisco technology to LTIMindtree’s global client base. LTIMindtree’s expertise in tailoring solutions to the specific vertical requirements is the perfect complement to Cisco’s technology, including Cisco Secure Access and SD-WAN, delivering seamless and secure connected experiences for both remote and in-office workers.

“Great workplaces require great security. With AI-powered threats rising, we are combating sophisticated attackers across a more expansive landscape. Our customers need their security to operate in the background, at machine scale to make the experience seamless and secure for hybrid workers,” said Jeetu Patel, Executive Vice President and Chief Product Officer, Cisco. “LTIMindtree’s rapid deployment of Secure Access is a great testament to Cisco’s platform strategy and differentiation. Together with our partners, we are changing what user protection means for a modern workplace.”

With Cisco Secure Access, decisions about how users connect to applications are handled behind the scenes via a unified agent, so users get to what they want more quickly. With low-latency connections and transparent identity-based authentication, users are more secure with less hassle. For IT organizations, Cisco Secure Access provides an easy pathway to zero trust and zero trust network access (ZTNA), while also simplifying operations with a unified console and AI-guidance. Secure Access is part of the Cisco Security Cloud, its unified, AI-driven, cross-domain security platform.

To learn more, visit cisco.com/go/security.

Additional Resources:

Introducing Cisco Secure Access

About Cisco
Cisco (NASDAQ: CSCO) is the worldwide technology leader that securely connects everything to make anything possible. Our purpose is to power an inclusive future for all by helping our customers reimagine their applications, power hybrid work, secure their enterprise, transform their infrastructure, and meet their sustainability goals. Discover more on The Newsroom and follow us on X at @Cisco.

Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. A listing of Cisco’s trademarks can be found at www.cisco.com/go/trademarks. Third-party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company.

About LTIMindtree
LTIMindtree is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to more than 700 clients, LTIMindtree brings extensive domain and technology expertise to help drive superior competitive differentiation, customer experiences, and business outcomes in a converging world. Powered by 84,000+ talented and entrepreneurial professionals across more than 30 countries, LTIMindtree — a Larsen & Toubro Group company — solves the most complex business challenges and delivers transformation at scale. For more information, please visit https://www.ltimindtree.com/.

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SOURCE Cisco Systems, Inc.

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PixArt Imaging Unveils the “Magic Sensor”, PAC9001 Smart Pixel Optical Sensing Device: A Revolution in AI-Driven Sensor Technology

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HSINCHU, Nov. 12, 2024 /PRNewswire/ — As the demand for intelligent automation grows alongside AI and IoT, PixArt Imaging proudly introduces its latest innovation, the “magic sensor,” PAC9001 Smart Pixel Optical Sensing Device. Designed to revolutionize object presence detection across industries, the PAC9001 combines exceptional real-time performance and high efficiency in a compact, privacy-focused sensor.

The PAC9001 uses advanced AI-powered pixel processing to analyze visual information directly at the pixel level, a breakthrough that reduces data transmission needs and minimizes power consumption. This “smart” processing capability enables the PAC9001 to support rapid, high-accuracy applications in sectors such as retail, logistics, manufacturing, smart home, and PC peripherals. With its high sensitivity, the PAC9001 functions seamlessly even when concealed, providing essential insights without capturing identifiable images. This ensures enhanced privacy, making it ideal for settings like crowd control and security.

PixArt’s industry-leading expertise in imaging and sensor technology allows the PAC9001 to achieve low latency and energy efficiency while fitting effortlessly into devices, thanks to its compact module form of just W3.79 x L3.63 x H1.67 mm³. Its ability to detect and respond to object motion makes it invaluable in real-world applications, especially for edge devices requiring timely, precise sensing.

PixArt Imaging’s CEO, Sen Huang, commented, “Our vision is to enable smarter, more adaptive devices that transform the way we interact with technology. The PAC9001 represents our commitment to pioneering the next generation of sensor technology, combining the best of AI and pixel-level processing to deliver powerful, actionable insights. We’re thrilled to introduce this product to a world where privacy, efficiency, and real-time responsiveness have never been more important. Like a ‘magical’ presence working behind the scenes, the PAC9001 not only enables front-facing applications but also powers big data, enabling smart systems to collect valuable insights for user behavior predictions.

The PAC9001 also features PixArt’s proprietary Smart Motion Detection (SMD) and Pixel Difference Mode (PDM), enabling it to adapt to environmental changes and deliver high-precision data in varying lighting conditions, from bright daylight to darkness, at distances up to 5 meters. This advanced sensing capability ensures minimal false alarms compared to traditional PIR systems, making the PAC9001 a versatile and scalable solution for a wide range of industries and applications.

Combining advanced sensing, processing, and energy-saving technologies, the PAC9001 stands out as a game-changer for those seeking efficient, integrated solutions for next-generation smart devices.

For more information, visit PixArt Imaging

About PixArt Imaging Inc.

Founded in July 1998 and headquartered in Hsinchu, Taiwan, operates offices in the USA, Denmark, Malaysia, Japan, Korea, and China, providing services in IC design, R&D, manufacturing and sales. Specializing in sensing and navigation IC design, we focus on CMOS imaging, capacitive touch, MEMS sensing technologies to put into ASIC for human-machine interfaces and machine vision. Leveraging on our expertise in sensing and system design technologies, PixArt is strategically broadening our product lineup across diverse application markets. Our focus is on delivering top-tier image quality, optimizing for ultra-low power usage, compact designs, and seamless system-on-a-chip (SoC) integration; allowing us to drive innovation and meet evolving market demands in a versatile, energy-efficient, and highly integrated structure, positioning us to make impactful strides across varied technology sectors.

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SOURCE PixArt Imaging Inc.

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