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Chatbot Market to Grow by USD 5.37 Billion (2024-2028), How AI is Driving Market Transformation – Technavio Report

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NEW YORK, Aug. 23, 2024 /PRNewswire/ — The global chatbot market size is estimated to grow by USD 5.37 billion from 2024-2028, according to Technavio. The market is estimated to grow at a CAGR of 35.27% during the forecast period. Several benefits associated with using chatbots solutions is driving market growth, with a trend towards integration of chatbots with communication channels. However, lack of awareness and standardization of chatbot services poses a challenge. Key market players include 247.ai Inc., Acuvate, Aivo, Alphabet Inc., Amazon.com Inc., Artificial Solutions International AB, Avaamo Inc., Botsify, Conversica Inc., Creative Virtual Ltd., eGain Corp., Inbenta Holdings Inc., International Business Machines Corp., Kore.ai Inc., Meta Platforms Inc., Microsoft Corp., OpenAI L.L.C., Oracle Corp., ServiceNow Inc., and Zoom Video Communications Inc..

Get a detailed analysis on regions, market segments, customer landscape, and companies – Click for the snapshot of this report

Forecast period

2024-2028

Base Year

2023

Historic Data

2018 – 2022

Segment Covered

End-user (Retail, BFSI, Government, Travel and hospitality, and Others), Product (Solutions and Services), and Geography (North America, APAC, Europe, South America, and Middle East and Africa)

Region Covered

North America, APAC, Europe, South America, and Middle East and Africa

Key companies profiled

247.ai Inc., Acuvate, Aivo, Alphabet Inc., Amazon.com Inc., Artificial Solutions International AB, Avaamo Inc., Botsify, Conversica Inc., Creative Virtual Ltd., eGain Corp., Inbenta Holdings Inc., International Business Machines Corp., Kore.ai Inc., Meta Platforms Inc., Microsoft Corp., OpenAI L.L.C., Oracle Corp., ServiceNow Inc., and Zoom Video Communications Inc.

 

Key Market Trends Fueling Growth

Chatbots are integrated with various communication platforms, such as Microsoft Bot Connector for Skype, email, and more. The increasing use of the internet, digitalization, and mobile devices have transformed interactions between people and businesses. Facebook, owned by Meta, dominates the chatbot sector with messaging apps like Messenger and WhatsApp sending 60 billion messages daily. Banking notifications from Bank of America and food orders from Burger King are examples of bot usage. Monetization of chatbots will offer opportunities for widespread marketing and promotional content distribution. Key players in bot development include PANDORABOTS, Robot.me, KiK, and Chatfuel. The integration of chatbots with communication channels is a significant trend driving the global chatbot market’s growth. 

The chatbot market is thriving, with trends focusing on enhancing online shopping experiences. Product selections, comments, and recommendations are now powered by advanced algorithms. Nearby stores, opening hours, and contact information are easily accessible through chatbots. Upcoming products and Instacart orders can be managed with a simple chat. OpenAI’s ChatGPT technology and AI language tools offer conversational experiences across messaging channels and social networking sites. Generative models like GPT-4 and Natural Language Processing (NLP) technology drive self-learning chatbots. Customer intent is accurately identified using Supervised ML and NLP technology. Chatbot solutions cater to various industries, including IT and ITeS, with audio/voice bots also gaining popularity. APIs and AI advancements continue to fuel innovation in this dynamic industry. 

Discover a Comprehensive 360° Market Analysis: Understand the Impact of AI. For detailed information- Request Sample!

Market Challenges

The chatbot market faces significant challenges, including low awareness and standardization of chatbot services in various sectors and countries, particularly in developing nations like Brazil and India. These regions lack sufficient IT infrastructure and have limited vendor penetration, hindering the adoption of advanced technologies such as chatbots. Furthermore, concerns regarding chatbot security, including privacy and data protection, pose a threat to market growth. Despite these challenges, untapped markets in various sectors present significant opportunities for chatbot vendors. However, penetrating these markets requires overcoming resource constraints and addressing the lack of IT infrastructure, which can be difficult. Overall, the lack of awareness and standardization in the chatbot market may hinder revenue growth during the forecast period.The Chatbot Market is witnessing significant growth in various industries including Telecom and Healthcare. However, implementing AI chatbots comes with challenges. In Customer Service, integrating chatbots with Artificial Intelligence technology, Natural Language Processing, and Messaging facilities can be complex. Open AI chatbots for Financial Organizations, Grocery Outlets, and other businesses require careful consideration. Standalone and Website chatbots must offer Voice Recognition and seamless Chatbot Interface. Consumer Analytics and AI software applications are essential for prompt relevant answers to user queries. Market requirements demand user-friendly experiences, actionable insights, and integration with messenger applications. Enterprises face challenges in providing correct information around the clock, as customer service employees have working hour limitations. Chatbots can help with leads, in-store purchases, mobile alerts, and updates, but they must be able to understand user intent and provide instant service to enhance the customer experience. Key players include WhatsApp, WeChat, and Facebook Messenger.

For more insights on driver and challenges – Download a Sample Report

Segment Overview 

This chatbot market report extensively covers market segmentation by

End-user 1.1 Retail1.2 BFSI1.3 Government1.4 Travel and hospitality1.5 OthersProduct 2.1 Solutions2.2 ServicesGeography 3.1 North America3.2 APAC3.3 Europe3.4 South America3.5 Middle East and Africa

1.1 Retail- The chatbot market is experiencing significant growth as businesses seek to enhance customer engagement and streamline operations. Chatbots provide automated, 24/7 support, reducing response time and improving customer satisfaction. They can handle routine inquiries, freeing up human agents for more complex issues. Integration with CRM systems allows for personalized interactions and data analysis. Chatbots offer cost savings and increased efficiency, making them an essential tool for modern businesses.

For more information on market segmentation with geographical analysis including forecast (2024-2028) and historic data (2018 – 2022) – Download a Sample Report

Research Analysis

The chatbot market is experiencing significant growth due to advancements in generative models and natural language processing (NLP) technology. GPT-4, a new generation of language models, is revolutionizing the way chatbots understand and respond to user queries. Self-learning chatbots are becoming increasingly popular, enabling them to improve their responses over time. These AI-powered bots are being adopted by various industries, including financial organizations and grocery outlets, for customer service activities. Messaging facilities have become essential touchpoints for consumer analytics, and chatbots, as open AI software applications, are at the forefront of this trend. Virtual assistants powered by artificial intelligence and NLP are providing prompt relevant answers to user intents, enhancing the overall customer experience. APIs allow for seamless integration of these chatbots into existing systems, making them an indispensable tool for businesses.

Market Research Overview

The chatbot market is experiencing significant growth due to advancements in generative models and natural language processing (NLP) technology. GPT-4, a new AI model, is revolutionizing conversational experiences by understanding context and generating human-like responses. Self-learning chatbots and supervised machine learning algorithms are enabling more accurate customer intent recognition. Chatbot solutions are being adopted across various industries, including IT and ITeS, telecom, healthcare, financial organizations, grocery outlets, and more. Messaging facilities on messaging applications like WhatsApp, WeChat, and Facebook Messenger are driving the demand for chatbots. Customer service activities are being automated with AI chatbots, enabling instant service and reducing the workload on customer service employees. Audio/voice bots and SMS chatbots are also gaining popularity, providing convenience to customers. Chatbot developers are leveraging consumer analytics and recommendation algorithms to offer personalized experiences and actionable insights. AI and NLP software applications are being integrated into virtual assistants to enhance user experience and prompt relevant answers to customer queries. Market requirements are shifting towards more advanced chatbot solutions, including standalone chatbots, website chatbots, and chatbot APIs. Enterprises are using chatbots for leads, in-store purchases, mobile alerts, updates, and more. Organizations are leveraging chatbots to improve customer experience touchpoints, understand user intent, and provide correct information to customers. Chatbot solutions are being integrated with messaging channels, messaging services, and social networking sites to expand reach and engagement.

Table of Contents:

1 Executive Summary
2 Market Landscape
3 Market Sizing
4 Historic Market Size
5 Five Forces Analysis
6 Market Segmentation

End-userRetailBFSIGovernmentTravel And HospitalityOthersProductSolutionsServicesGeographyNorth AmericaAPACEuropeSouth AmericaMiddle East And Africa

7 Customer Landscape
8 Geographic Landscape
9 Drivers, Challenges, and Trends
10 Company Landscape
11 Company Analysis
12 Appendix

About Technavio

Technavio is a leading global technology research and advisory company. Their research and analysis focuses on emerging market trends and provides actionable insights to help businesses identify market opportunities and develop effective strategies to optimize their market positions.

With over 500 specialized analysts, Technavio’s report library consists of more than 17,000 reports and counting, covering 800 technologies, spanning across 50 countries. Their client base consists of enterprises of all sizes, including more than 100 Fortune 500 companies. This growing client base relies on Technavio’s comprehensive coverage, extensive research, and actionable market insights to identify opportunities in existing and potential markets and assess their competitive positions within changing market scenarios.

Contacts

Technavio Research
Jesse Maida
Media & Marketing Executive
US: +1 844 364 1100
UK: +44 203 893 3200
Email: media@technavio.com
Website: www.technavio.com/

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SOURCE Technavio

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ChipMOS EXPECTS 6.3% FULL YEAR 2024 REVENUE GROWTH, WITH A 5.4% YoY DECEMBER 2024 REVENUE DECLINE AND A 5.7% YoY 4Q24 REVENUE DECLINE

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HSINCHU, Jan. 10, 2025 /PRNewswire-FirstCall/ — ChipMOS TECHNOLOGIES INC. (“ChipMOS” or the “Company”) (Taiwan Stock Exchange: 8150 and Nasdaq: IMOS), an industry leading provider of outsourced semiconductor assembly and test services (“OSAT”), today reported its unaudited consolidated revenue for the month of December 2024 and for the fourth quarter ended December 31, 2024. All U.S. dollar figures cited in this press release are based on the exchange rate of NT$32.79 to US$1.00 as of December 31, 2024. This would represent full year 2024 revenue growth of approximately 6.3% compared to the full year 2023.

Revenue for the fourth quarter of 2024 was NT$5,399.6 million or US$164.7 million, representing a decrease of 5.7% from the fourth quarter of 2023, and a decrease of 11.0% from the third quarter of 2024. The Company noted that while the quarterly decline reflects macro industry pricing and demand headwinds, the strong full year 2024 revenue growth reflects continued leadership in its core markets.

Revenue for the month of December 2024 was NT$1,780.1 million or US$54.3 million, representing a decrease of 3.0% from November 2024, and a decrease of 5.4% from December 2023.

Consolidated Monthly Revenues (Unaudited)

December 2024

November 2024

December 2023

MoM Change

YoY Change

Revenues

   (NT$ million)

1,780.1

1,834.6

1,881.5

-3.0 %

-5.4 %

Revenues

   (US$ million)

54.3

55.9

57.4

-3.0 %

-5.4 %

 

Consolidated Quarterly Revenues (Unaudited)

Fourth Quarter

2024

Third Quarter

2024

Fourth Quarter

2023

QoQ Change

YoY Change

Revenues

   (NT$ million)

5,399.6

6,068.0

5,725.4

-11.0 %

-5.7 %

Revenues

   (US$ million)

164.7

185.1

174.6

-11.0 %

-5.7 %

About ChipMOS TECHNOLOGIES INC.:

ChipMOS TECHNOLOGIES INC. (“ChipMOS” or the “Company”) (Taiwan Stock Exchange: 8150 and Nasdaq: IMOS) (www.chipmos.com) is an industry leading provider of outsourced semiconductor assembly and test services. With advanced facilities in Hsinchu Science Park, Hsinchu Industrial Park and Southern Taiwan Science Park in Taiwan, ChipMOS is known for its track record of excellence and history of innovation. The Company provides end-to-end assembly and test services to leading fabless semiconductor companies, integrated device manufacturers and independent semiconductor foundries serving virtually all end markets worldwide. 

Forward-Looking Statements:

This press release may contain certain forward-looking statements. These forward-looking statements may be identified by words such as ‘believes,’ ‘expects,’ ‘anticipates,’ ‘projects,’ ‘intends,’ ‘should,’ ‘seeks,’ ‘estimates,’ ‘future’ or similar expressions or by discussion of, among other things, strategies, goals, plans or intentions. These statements may include financial projections and estimates and their underlying assumptions, statements regarding plans, objectives and expectations with respect to future operations, products and services, and statements regarding future performance. Actual results may differ materially in the future from those reflected in forward-looking statements contained in this document, due to various factors. Further information regarding these risks, uncertainties and other factors are included in the Company’s most recent Annual Report on Form 20-F filed with the U.S. Securities and Exchange Commission (the “SEC”) and in the Company’s other filings with the SEC.

Contacts:

In Taiwan

Jesse Huang

ChipMOS TECHNOLOGIES INC.

+886-6-5052388 ext. 7715

IR@chipmos.com

In the U.S.

David Pasquale

Global IR Partners

+1-914-337-8801

dpasquale@globalirpartners.com 

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SOURCE ChipMOS TECHNOLOGIES INC.

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16 Press Releases You Need to See This Week

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Plus, press release highlights from CES 2025.

NEW YORK, Jan. 10, 2025 /PRNewswire/ — With thousands of press releases published each week, it can be difficult to keep up with everything on PR Newswire. To help journalists and consumers stay on top of the week’s most newsworthy and popular releases, here’s a recap of some major stories from the week that shouldn’t be missed.

The list below includes the headline (with a link to the full text) and an excerpt from each story. Click on the press release headlines to access accompanying multimedia assets that are available for download.

McDonald’s New McValue Platform Is Finally Here
Fans can mix and match with the new Buy One, Add One for $1 offer and fuel up for less with the popular $5 Meal Deal. The brand marks the moment by partnering with John Cena and gifting fans millions of dollars in entertainment, lifestyle promos.ADP National Employment Report: Private Sector Employment Increased by 122,000 Jobs in December; Annual Pay was Up 4.6%
“The labor market downshifted to a more modest pace of growth in the final month of 2024, with a slowdown in both hiring and pay gains,” said Nela Richardson, chief economist, ADP. “Health care stood out in the second half of the year, creating more jobs than any other sector.”Big Lots Closes Sale to Gordon Brothers Retail Partners
Bruce Thorn, Big Lots’ President and Chief Executive Officer, said, “We are pleased to close this strategic transaction, which provides a framework to preserve thousands of jobs, maximize value, and maintain the Big Lots brand.”Globally Renowned Investor and Entrepreneur Kevin O’Leary Joining The People’s Bid for TikTok
The bid aims to purchase TikTok’s U.S. assets and rebuild the platform in a way that prioritizes the privacy of its 170 million American users.NASA to Explore Two Landing Options for Returning Samples from Mars
“Pursuing two potential paths forward will ensure that NASA is able bring these samples back from Mars with significant cost and schedule saving compared to the previous plan,” said NASA Administrator Bill Nelson. “These samples have the potential to change the way we understand Mars, our universe, and – ultimately – ourselves.”Tripadvisor Reveals 2025’s Must-Visit Destinations: Top Picks From Travelers Around the World This year Tripadvisor introduces two new subcategories; Solo Travel Destinations and a special sub-category in celebration of Tripadvisor’s 25th anniversary honoring the Top Destinations of the Last 25 Years based on all time reviews.Ulta Beauty Teams Up with Instacart to Deliver Beauty in a Flash Nationwide
Beauty meets convenience with the largest specialty U.S. beauty retailer now available on Instacart for delivery in as fast as an hour from more than 1,400 stores.Nation’s Top 300 Teen Scientists Selected for Achievements in STEM Innovation and Leadership in Nation’s Oldest and Most Prestigious High School Competition
The 300 scholars will be awarded $2,000 each and their schools will be awarded $2,000 for each enrolled scholar. Scholars were chosen based on their outstanding research, leadership skills, community involvement, commitment to academics, creativity in asking scientific questions and exceptional promise as STEM leaders.$5 Bowls with Five Choices: KFC® Debuts Hot New Lineup of Flavorful Bowls, Including Anticipated Return of Nashville Hot Sauce
Indulge your cravings with a hearty, warm, comforting bowl this winter for just $5 each, making your post-holiday wallet happy. Paramount and Comcast Announce Multi-Year Distribution Agreements
The multi-year deals feature ongoing carriage of Paramount’s networks, including CBS, BET, Comedy Central, MTV, Nickelodeon, Paramount Network and more. Comcast subscribers will also retain access to Paramount’s popular streaming services across Paramount+, Pluto TV and BET+.Michael J. Fox Honored with Presidential Medal of Freedom
President Biden presented Fox with the medal, which honors individuals who have made exemplary contributions to the prosperity, values, or security of the United States, world peace, or other significant societal, public or private endeavors.Hyundai Vehicles Available to “Add to Cart” on Amazon Autos
Car buyers around the U.S. can browse, order and finance any new Hyundai vehicle through a participating Hyundai dealer directly on Amazon Autos, and schedule a pickup from the dealer.The Latest Innovation from CHIPS AHOY! Is…Not A Cookie?! Introducing New CHIPS AHOY! Baked Bites – Bite-Sized Blondies to Satisfy Your Sweet Tooth
Baked into a square shape with a soft and chewy texture inspired by a brownie, CHIPS AHOY! Baked Bites, Blondie variety, are made with delicious, real chocolate chips and no high fructose corn syrup, offering an entirely reimagined CHIPS AHOY! experience. Buffalo thunders back as Zillow’s hottest market for 2025
“Shoppers nationwide should see more options for sale than in recent years, along with slow and steady price growth. That’s the good news. But both buyers and sellers should expect unpredictable mortgage rates,” said Skylar Olsen, Zillow chief economist.Girl Scouts’ 2025 Cookie Season Kicks Off Nationally, Helping Girls Across the Country Unbox Brighter Futures for Themselves
At the close of the 2025 cookie season, two beloved cookie flavors, Girl Scout S’mores® and Toast-Yay!®, will be retired.United Announces Accelerated Timeline for Starlink’s Industry-Leading Connectivity in the Sky
The airline now expects to begin testing Starlink next month with the first commercial flight anticipated to take off this spring on a United Embraer E-175 aircraft. Ultimately, United will add Starlink to its entire fleet.

Read more of the latest releases from PR Newswire.

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CES 2025

CES took over Las Vegas — and the wire — this week as companies from a range of industries shared news of their latest consumer technology innovations. From advances in mobility and AI to medtech, smart homes and much more, PR Newswire is here to help journalists and consumers keep track of the announcements tied to the consumer electronics tradeshow.

Here are just a few of the big CES press releases sent this week:

What Not to Miss at CES 2025XREAL Announces Groundbreaking Collaborations at CES 2025EcoFlow Debuts AI-Powered OASIS at CES 2025, Maximizing Energy Savings and Extreme Weather PrepSony Exhibits at CES® 2025Exclusive to CES 2025: Bird Buddy Goes Beyond Birds with New Wonder Nature Tech Product Announcement

Catch up on the latest CES 2025 announcements.

Helping Journalists Stay Up to Date on Industry News

These are just a few of the recent press releases that consumers and the media should know about. To be notified of releases relevant to their coverage area, journalists can set up a custom newsfeed with PR Newswire for Journalists.

Once they’re signed up, reporters, bloggers, and freelancers have access to the following free features:

Customization: Users can create customized newsfeeds that will deliver relevant news right to their inbox. Newsfeed results can be targeted by keywords, industry, subject, geography, and more.Photos and Videos: Thousands of multimedia assets are available to download and include in a journalist or blogger’s next story.Subject Matter Experts: Journalists will have access to ProfNet, a database of industry experts to connect with as sources or for quotes in their articles.Related Resources: Our journalist- and blogger-focused blog, Beyond Bylines, features regular media news roundups, writing tips, upcoming events, and more.

About PR Newswire

PR Newswire is the industry’s leading press release distribution partner with an unparalleled global reach of more than 440,000 newsrooms, websites, direct feeds, journalists and influencers and is available in more than 170 countries and 40 languages. From our award-winning Content Services offerings, integrated media newsroom and microsite products, Investor Relations suite of services, paid placement and social sharing tools, PR Newswire has a comprehensive catalog of solutions to solve the modern-day challenges PR and communications teams face. For 70 years, PR Newswire has been the preferred destination for brands to share their most important news stories across the world.

For questions, contact the team at media.relations@cision.com.

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Inspira™ Preparing Production in Response to Spread of Respiratory Virus in China

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RA’ANANA, Israel, Jan. 10, 2025 /PRNewswire/ — Inspira Technologies OXY B.H.N. Ltd. (Nasdaq: IINN) (Nasdaq: IINNW) (“Inspira” or the “Company”), a leader in life-support technology innovation, announced today that it is preparing for a potential production ramp-up of its INSPIRA™ ART100 device. This strategic readiness comes in light of the recent outbreak of human metapneumovirus (hMPV) in China, which has highlighted the growing need for advanced respiratory care technologies globally.

Inspira is already in discussions with leading providers in affected regions to evaluate demand for advance respiratory solutions and deployment of the INSPIRA™ ART100 device, ensuring rapid response capabilities in case of increased demand.

As global health authorities monitor the hMPV outbreak, Inspira™ believes that it is well-positioned to meet potential increased demand for advanced respiratory support systems. Inspira is working closely with suppliers to secure necessary raw materials and components to meet potential demand spikes. The Company is following the hMPV situation globally and working to adjust production plans as needed.

“While hMPV is not a new virus, and experts indicate the current outbreak is part of normal seasonal patterns, Inspira believes in being prepared,” said Dagi Ben-Noon, CEO of Inspira. “Our increased production capacity will help ensure healthcare providers have access to vital respiratory care equipment should the need arise.”

Inspira emphasizes that its preparedness measures are precautionary and align with the Company’s commitment to global health readiness. The Company will work closely with health authorities in affected regions and adjust its plans based on the evolving situation.

Inspira™ Technologies OXY B.H.N. Ltd.

Inspira Technologies is an innovative medical technology company in the life support and respiratory treatment arena. The Company has developed a breakthrough Augmented Respiration Technology (INSPIRA™ ART), a groundbreaking device poised to revolutionize the $19 billion mechanical ventilation market. With 20 million intensive care unit patients with acute respiratory failure each year, many of whom rely on mechanical ventilators, the INSPIRA ART offers a potential alternative by elevating and stabilizing decreasing oxygen saturation levels in minutes without a ventilator, with patients being awake during treatment. The INSPIRA ART is being equipped with a clip-on HYLA™ blood sensor, a real-time continuous blood monitoring technology, aiming to alert physicians of changes in a patient’s condition without the need for intermittent actual blood samples, aiming to support physicians in making informed decisions.

In June and July 2024, respectively, the Company’s INSPIRA™ ART100 system has obtained FDA 510(k) clearance for use in CBP procedures, along with the Israeli AMAR certification for both Extra-Corporeal Membrane Oxygenation and Cardiopulmonary Bypass procedures.

The Company’s other products and technologies, including the INSPIRA ART also known as the INSPIRA™ ART500 or Gen 2, the INSPIRA™ Cardi-ART portable modular device, VORTX™ Oxygen Delivery System, and HYLA™ blood sensor, are currently being designed and developed, and have not yet been tested or used in humans nor approved by any regulatory entity.

For more information, please visit our corporate website at https://inspira-technologies.com

Forward-Looking Statement Disclaimer This press release contains express or implied forward-looking statements pursuant to U.S. Federal securities laws. These forward-looking statements are based on the current expectations of the management of the Company only and are subject to a number of factors and uncertainties that could cause actual results to differ materially from those described in the forward-looking statements. For example, the Company is using forward-looking statements when it discusses the growing need for advanced respiratory care technologies and its ability to adjust its plans to rapidly respond in case of increased demand. These forward-looking statements and their implications are based solely on the current expectations of the Company’s management and are subject to a number of factors and uncertainties that could cause actual results to differ materially from those described in the forward-looking statements. Except as otherwise required by law, the Company undertakes no obligation to publicly release any revisions to these forward-looking statements to reflect events or circumstances after the date hereof or to reflect the occurrence of unanticipated events. More detailed information about the risks and uncertainties affecting the Company is contained under the heading “Risk Factors” in the Company’s annual report on Form 20-F for the fiscal year ended December 31, 2023, filed with the U.S. Securities and Exchange Commission (the “SEC”), which is available on the SEC’s website at www.sec.gov.

Contact: Inspira Technologies – Media Relations
Email: info@inspirao2.com
Phone: +972-9-9664485

MRK-ARS-113

Copyright © 2018-2025 Inspira Technologies OXY B.H.N. LTD., All rights reserved.

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