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Qwary Releases New Integrations With Zendesk and Snowflake

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Qwary Unlocks Transformative Insights With Two New Integrations

HERNDON, Va., Aug. 21, 2024 /PRNewswire/ — Surveys are an essential tool for gathering direct customer feedback, yet consolidating, storing, and processing this data in real time can be a challenge. Our new integrations with Zendesk and Snowflake facilitate automated data collection paired with analytical tools that make reporting easy. These innovative solutions can efficiently receive and consolidate feedback during the customer journey. Businesses can leverage this data to identify pain points, predict trends, and generate powerful insights that enhance their ability to make effective decisions.

What Is the New Zendesk Integration?

Our new Zendesk integration triggers automated survey delivery after ticket closure to close the customer support feedback loop. This helps your business capture timely, authentic sentiments that can help you deeply understand your customers’ needs, so you can quickly act on these insights to drive success.

Benefits of Using the Zendesk Integration

The new integration provides your business with several remarkable benefits.

Strengthens Customer Relationships

When your team resolves a customer’s issues and closes the corresponding tickets, our integration automatically deploys surveys that can uncover specific, fresh insights about their experiences. This helps you quickly identify areas in the customer journey that need attention. By recognizing emerging trends, you can focus your efforts on providing satisfying solutions that build customer loyalty and keep you ahead of the curve.

Offers Configurable Feedback Capture

Your customer outreach department can configure survey deliveries upon ticket closure so that customers can submit their most recent reactions while they are top of mind. Your team can also customize surveys and automate feedback analysis to simplify post-ticket data collection.

Integrates Survey Data in Real-Time

To integrate customer response data and CSAT scores from your surveys with their associated tickets in real time, you can synchronize the platforms. This provides your support team with immediate access to customer feedback, so they can follow up with customers personally and proactively resolve issues.

Tracks Customer Net Promoter Score (NPS)

To easily keep in touch with your customers, use our platform integration to help you track, quantify, and analyze their experiences. Examining your ticket history can help you discover which of your customers are at risk, prevent churn, and monitor ongoing improvements. You can also assess the impact of changes in your offerings and outreach strategies to promote and drive favorable outcomes.

Key Capabilities

Our Zendesk integration helps you streamline and accelerate customer feedback workflows by automating email survey campaigns and synchronizing feedback with ticket data.

Closed-Loop Workflow

The new self-service design architecture merges survey responses with existing ticket data so you can glean insights across touchpoints. Multi-channel feedback provides a comprehensive and instantaneous look at what your customers want most, so you can provide continuous improvements without delay.

Automated Email Survey Campaigns

Our innovative setup allows you to use separate emails to send personalized post-ticket surveys to your customers. You can customize your surveys to better meet each department, user, and customer expectations, or sort surveys by language preference or ticket type to collect specific feedback and facilitate targeted and effective responses.

Synchronized Survey and Ticket Data

Configuring automated survey triggers, seamless synchronization, and real-time ticket and scoring updates allows your team to perform in-context analysis, generate dynamic reports, and act quickly to enhance customer satisfaction. Merging customer feedback with ticket data gives you a comprehensive view of customer sentiments and behavior that you can use to forge lasting connections.

What Is the New Snowflake Integration?

Our Snowflake integration leverages the data warehousing platform’s analytical processing capability to generate powerful business insights. By synchronizing data, teams can harvest the valuable information they need for strategic decision-making and growth.

Advantages of Using Qwary’s Snowflake Integration

The benefits of this cross-platform integration are easy to appreciate.

Optimized Warehoused Data

Snowflake’s optimized data warehousing capabilities help your team get the most out of your survey data. Enhance your platform’s efficiency and performance by curating the resources you need to effectively manage and analyze your data.

Efficient Reporting and Decision Making

By generating optimized reports more efficiently, you can empower your team with quick, accurate insights that enhance your capacity to act on your business intelligence. You can also bring varied data sources together to extract relevant information and streamline strategic planning. Our reliable integration produces precise analytical outputs that enhance your decision-making processes.

Key Capabilities

Our integration transforms data storage into a dynamic repository for data consolidation, extraction, and processing.

Real-time Data Updates

Integrating surveys with dynamic data consolidation allows your team to seamlessly receive real-time data updates. This helps you bring in survey data instantly and stay ahead of the curve so your team can stay nimble as they leverage fresh insights from customer surveys to strategize, pivot, and take action.

Effective Schema Browsing

Our integration’s effective schema browsing capabilities help you optimize your data flow so you can efficiently make decisions. You can streamline your business processes as you navigate through data structures and utilize your warehoused data to uncover the crucial insights you need to make informed business choices.

AI Prediction Tools Generate Business Wisdom

Snowflake’s powerful business intelligence and AI prediction capabilities transform raw product insights into actionable business wisdom. Use these tools to discover new trends, consumer preferences, and strategic opportunities that empower your team to implement solutions that drive growth and success with confidence.

Potential Business Impacts

Automating survey delivery and synchronizing incoming responses with ticket data allows businesses to quickly extract relevant information for analysis. Analyzing dynamic information feeds while utilizing adaptive, AI-driven predictive toolkits can improve your team’s ability to make informed decisions quickly. By enhancing your capacity to gather, aggregate, and process data, your business can become more agile as it responds to your customers’ needs. By correlating customer feedback with data from its original tickets, you’ll be able to make improvements and offer satisfying solutions without delay. Merging your survey data as it’s received helps your business stay flexible as it works to boost customer satisfaction and retention.

Supercharge Your Surveys With Two New Cross-Platform Integrations

Qwary continuously amends its offerings to meet the evolving demands of today’s customer-focused businesses. By integrating its prowess in the survey niche with the capabilities of two proven ticketing and data warehousing platforms, we can improve your ability to drive business growth. Your team will be able to automate survey distribution and gather the feedback you need to make better, more informed decisions in less time. Our new integrations keep your company at the leading edge of current trends so you can ensure its continued success.

To learn more about how Qwary’s Zendesk and Snowflake integrations can take your survey processes to the next level, please visit qwary.com.

Contact Our Team:
(855) 557-9279
hello@qwary.com

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/C O R R E C T I O N from Source — Carbon Upcycling Technologies Inc./

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In the news release, Carbon Upcycling, Minnesota DOT and National Road Research Alliance Joint Study Shows High-Performance Low-Carbon Concrete is 30% Stronger than Existing Roadways, issued 12-Nov-2024 by Carbon Upcycling Technologies Inc. over CNW, we are advised by the company that corrections were made to the release. The complete, corected release follows:

Carbon Upcycling, Minnesota DOT and National Road Research Alliance Joint Study Shows High-Performance Low-Carbon Concrete is Stronger than Existing Roadways

Carbon Upcycling’s concrete mix demonstrated a 28% increase in strength at 28 days, while reducing cementitious content by 12.3%, setting a new standard for low-carbon sustainable infrastructure

CALGARY, AB, Nov. 12, 2024 /CNW/ – Carbon Upcycling Technologies, Inc. (Carbon Upcycling), a leader in decarbonization and carbon capture & utilization (CCU) for hard-to-abate industries, along with, the Minnesota Department of Transportation (MnDOT) and the National Road Research Alliance (NRRA) has successfully completed the construction phase of a multi-year study on the use of low-carbon cement in highways. The results highlight Carbon Upcycling’s ability to be a drop-in solution for reducing carbon-intensive cement in concrete.

The study, managed by Sutter Engineering LLC and sponsored by the National Road Research Alliance (NRRA), rigorously tested 16 unique concrete mixtures in real-world conditions on an active Minnesota highway to identify options that could reduce the carbon footprint of infrastructure without sacrificing strength or durability. Completed in early 2024, the study aimed to find materials that could significantly lower the carbon footprint of concrete paving without compromising durability. Carbon Upcycling’s CO2-enhanced mix achieved a 12.3% reduction in cement content while matching the workability of traditional concrete, allowing seamless handling, placement, and setting times for construction crews. These findings provide valuable data to guide future low-carbon infrastructure projects across North America, as the seamless integration into existing workflows offers a drop-in, low-carbon alternative without compromising ease of use or performance.

The study revealed significant performance and environmental benefits of Carbon Upcycling’s concrete mix:

Increased Strength: 28% stronger at 28 days compared to the advanced control concrete.Reduced Cement Use: The CCU process allowed a 12.3% reduction in cementitious material, effectively reducing both carbon emissions and material costs.Greater Resiliency to Natural Elements: 32% increase in chloride resistivity for more durable concrete.

“Infrastructure is the very foundation of a sustainable future, and at Carbon Upcycling we’re committed to creating materials that support this vision while establishing a secure, stable North American supply chain,” said Apoorv Sinha, CEO of Carbon Upcycling. “Our collaboration with the Minnesota Department of Transportation highlights how Carbon Upcycling can transform captured emissions into local materials that strengthen our infrastructure. By focusing on resilience and sustainability, we’re contributing to a vision where our essential structures are clean and built to last.”

Carbon Upcycling partnered with BURNCO to deploy and test 140 m³ of its CCU-enhanced concrete mix, monitored by Larry Sutter, Principal Engineer at Sutter Engineering LLC, for strength, workability, and environmental impact on a Minnesota highway.

“Carbon Upcycling submitted a very impressive mixture design to the trial,” said Larry Sutter, MnDOT’s Principal Engineer and the project’s technical manager. “Their material not only achieved the highest reduction in cementitious content among all submissions but also demonstrated remarkable strength. By embedding CO2 and reducing the reliance on portland cement, Carbon Upcycling’s technology addresses one of the concrete industry’s most pressing challenges—lowering its carbon footprint as global demand for cement is expected to double by 2050. This project data will be invaluable as the industry works toward its 2030 CO2 reduction targets.”

Since 2021, Carbon Upcycling has deployed over 3,000 tonnes of low-carbon cement and has attracted investment from some of the world’s largest cement industry players such as Cemex, CRH and Titan Cement.

About Carbon Upcycling Technologies:
Carbon Upcycling is a decarbonization and carbon capture & utilization technology provider for the world’s hardest-to-abate industries. The company’s commercial technology upcycles point-source industrial CO2 emissions and local industrial waste materials into high-performance, low-carbon cement alternatives. The company is currently commissioning its first-of-a-kind commercial system at Canada’s largest cement plant. Carbon Upcycling has received global recognition for its industry-leading innovation. Notably, Carbon Upcycling was named a 2023 and 2024 Global Cleantech 100, Reuter’s Top 100 Innovators Leading the Energy Transition, and a World Economic Forum 2024 Technology Pioneer.

For more information, visit www.carbonupcycling.com.

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SOURCE Carbon Upcycling Technologies Inc.

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Massachusetts Community Colleges Partner with AMSimpkins & Associates to Implement their S.A.F.E. Platform in Efforts to Combat Student Applicant Fraud

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This partnership marks a significant milestone for Massachusetts Community Colleges in their efforts to prevent fraud and ensure equitable access to education. The implementation of S.A.F.E. will provide the institutions with cutting-edge technology and reliable safeguards, solidifying their reputation as forward-thinking leaders in the fight against student application fraud.

ATLANTA, Nov. 15, 2024 /PRNewswire-PRWeb/ — AMSimpkins & Associates, a leader in cutting-edge cybersecurity solutions for educational institutions, is proud to announce that Massachusetts Community Colleges have selected the S.A.F.E. (Student Application Fraudulent Examination) platform to bolster their efforts in preventing and detecting student application fraud. This strategic move underscores Massachusetts’ commitment to maintaining the integrity of its admissions process and ensuring that valuable educational resources reach legitimate students.

“We’re excited to partner with Massachusetts Community Colleges and support their mission to provide quality education to genuine, eligible students.”

In recent years, fraudulent applications and financial aid scams have become increasingly pervasive issues, especially as institutions pivot towards more digital and remote application processes. By adopting the S.A.F.E. platform, Massachusetts Community Colleges are taking a proactive stance to safeguard their institutions against evolving fraud tactics.

S.A.F.E., developed by AMSimpkins & Associates, is a comprehensive fraud detection and prevention solution that leverages advanced data analytics, artificial intelligence (AI), machine learning algorithms, and real-time monitoring to identify potentially fraudulent activity within the student application and financial aid processes. With over 50 colleges and universities already utilizing the S.A.F.E. platform, Massachusetts Community Colleges now join a growing community of educational institutions committed to integrity, transparency, and security.

“S.A.F.E. is built from the ground up with the unique needs of higher education institutions in mind,” said Maurice Simpkins, President of AMSimpkins & Associates. “With our deep understanding of the higher education landscape, we’ve created a solution that not only detects and prevents fraud but also allows institutions to seamlessly integrate these checks into their admissions workflows. We’re excited to partner with Massachusetts Community Colleges and support their mission to provide quality education to genuine, eligible students.”

The S.A.F.E. platform offers a robust set of features to prevent and detect fraudulent applications, including:

Real-time Identity Verification: Through partnerships with industry-leading identity verification services, S.A.F.E. ensures that applicants are who they claim to be by cross-referencing multiple data points, including Social Security Number validation, address checks, and real-time ID verification.AI-Driven Anomaly Detection: S.A.F.E. continuously monitors and learns from application data patterns, enabling it to detect suspicious behaviors that could indicate fraudulent activity.Geo-Blocking and Risk Scoring: Institutions can customize geo-blocking settings to restrict access from high-risk regions and employ dynamic risk scoring based on user interactions, device profiling, and behavior analytics.Customizable Fraud Rules and Policies: The platform allows administrators to set specific fraud thresholds and responses, tailoring the system’s sensitivity to meet the unique needs of each college or university.Real-time Alerts and Data Sharing: S.A.F.E. sends real-time alerts to designated stakeholders if suspicious activities are detected, allowing for quick responses and preventative actions.Additionally, the platform facilitates data sharing across institutions to block repeated offenders system-wide.

In addition to its fraud prevention features, AMSimpkins & Associates also provides cybersecurity consulting and support through partnerships with Cybersecurity organizations, adding another layer of protection for Massachusetts Community Colleges. This comprehensive approach aligns perfectly with the state’s vision of creating a secure and resilient higher education environment.

About AMSimpkins & Associates

AMSimpkins & Associates is an industry-leading provider of cybersecurity solutions focused on safeguarding educational institutions. Their flagship product, S.A.F.E. (Student Application Fraudulent Examination), is specifically designed to address the complex challenges of fraud in higher education admissions and financial aid. By partnering with colleges, universities, and technology providers, AMSimpkins & Associates is committed to maintaining the integrity of education by keeping students and institutions safe from fraud.

For more information about AMSimpkins & Associates and the S.A.F.E. platform, please visit amsa-highered.com

Media Contact

LAQWACIA SIMPKINS, AMSimpkins and Associates, 1 6786824193, LSIMPKINS@AMSA-CONSULTING.COM, AMSimpkins and Associates

Twitter, Facebook, LinkedIn

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bswift Acquires Evive: Launches Integrated Personalized Engagement Platform

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bswift announces a fully integrated personalized engagement solution aimed at delivering better health care outcomes through data-driven personalization, predictive analytics, and behavioral science. 

CHICAGO, Nov. 15, 2024 /PRNewswire/ — bswift LLC, an industry leader in employee benefits technology and administration, announced today the launch of its fully-integrated personalization and engagement engine. This solution is a result of bswift’s recent acquisition of Evive Health, LLC, a pioneer in the field with a demonstrated track record of driving outcomes for employees, employers and health plans by optimizing benefit understanding and utilization, resources, and programs for millions of Americans. 

“By bringing bswift and Evive together, we have integrated a powerful engagement platform,” – bswift CEO, Ted Bloomberg.

With this exciting investment, bswift reinforces its mission to lead the benefits administration space and strengthens its role as a strategic ally for its clients – empowering them to deliver on their benefits strategies by motivating plan participants to manage their health and wellbeing proactively.

“Our clients and partners consistently tell us that member engagement, personalized experiences, and cost management are their top strategic priorities today and in the foreseeable future,” said bswift CEO, Ted Bloomberg. “By bringing bswift and Evive together, we have integrated a powerful engagement platform into our core benefits administration solution. That is a first, and we are delighted to immediately and directly support employers’ critical priorities with proven, industry-leading capabilities.” 

Using data-driven personalization and the power of predictive analytics and behavioral science, bswift’s personalization toolset is proven to increase benefits awareness, engagement, and utilization by delivering tailored and actionable messages about the right benefit at the right time. Demonstrated results include driving a 3X increase in health actions recommended by qualified providers, and a 12% increase in annual preventative care screening visits. 

“We’re thrilled to be the first in our market to deliver this supercharged engagement capability across all aspects of the user experience,” said bswift Executive Vice President of Product, Matt Waldrup. “bswift is completely reimagining the benefits experience with personalized, data-driven, multi-channel communications that engage employees across their physical, emotional, financial, and personal wellbeing, empowering people to make the most of their benefits.” 

bswift’s new personalization engine empowers employers and employees: 

Personalized, next-best-action journeysReward and incentive-based gamification to boost engagementOn-the-go access to benefits and incentive activities via mobile appRobust analytics and reporting for HR teams to track campaign ROI and engagement metrics

Employers can now leverage bswift’s expertise to systematically deliver smarter, more relevant communications to promote healthier habits, optimize benefit utilization – and maximize employee health outcomes. 

About bswift 
bswift LLC offers cloud-based technology and services that transform the way employees perceive and engage with their benefits. With adaptive technology, service excellence, and compassionate service, bswift serves millions worldwide. Their comprehensive suite of solutions provides intuitive, personalized online enrollment, interactive decision support, ACA compliance reporting, and employee engagement. Visit www.bswift.com to learn more. 

About Evive 

Evive is a digital communications and engagement platform that helps health plans and employers optimize the benefits, resources and programs they offer their employees. Using data-driven personalization, closed-loop engagement reporting and the power of predictive analytics and behavioral science, Evive increases benefits awareness, engagement and utilization to deliver the right message about the right benefit at the right time. Visit www.goevive.com to learn more.

Media Contact: 
Zoya Siddiqui 
Senior Director, Marketing 
zsiddiqui@bswift.com

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SOURCE bswift LLC

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