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Qwary Releases New Integrations With Zendesk and Snowflake

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1 month ago

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Qwary Unlocks Transformative Insights With Two New Integrations

HERNDON, Va., Aug. 21, 2024 /PRNewswire/ — Surveys are an essential tool for gathering direct customer feedback, yet consolidating, storing, and processing this data in real time can be a challenge. Our new integrations with Zendesk and Snowflake facilitate automated data collection paired with analytical tools that make reporting easy. These innovative solutions can efficiently receive and consolidate feedback during the customer journey. Businesses can leverage this data to identify pain points, predict trends, and generate powerful insights that enhance their ability to make effective decisions.

What Is the New Zendesk Integration?

Our new Zendesk integration triggers automated survey delivery after ticket closure to close the customer support feedback loop. This helps your business capture timely, authentic sentiments that can help you deeply understand your customers’ needs, so you can quickly act on these insights to drive success.

Benefits of Using the Zendesk Integration

The new integration provides your business with several remarkable benefits.

Strengthens Customer Relationships

When your team resolves a customer’s issues and closes the corresponding tickets, our integration automatically deploys surveys that can uncover specific, fresh insights about their experiences. This helps you quickly identify areas in the customer journey that need attention. By recognizing emerging trends, you can focus your efforts on providing satisfying solutions that build customer loyalty and keep you ahead of the curve.

Offers Configurable Feedback Capture

Your customer outreach department can configure survey deliveries upon ticket closure so that customers can submit their most recent reactions while they are top of mind. Your team can also customize surveys and automate feedback analysis to simplify post-ticket data collection.

Integrates Survey Data in Real-Time

To integrate customer response data and CSAT scores from your surveys with their associated tickets in real time, you can synchronize the platforms. This provides your support team with immediate access to customer feedback, so they can follow up with customers personally and proactively resolve issues.

Tracks Customer Net Promoter Score (NPS)

To easily keep in touch with your customers, use our platform integration to help you track, quantify, and analyze their experiences. Examining your ticket history can help you discover which of your customers are at risk, prevent churn, and monitor ongoing improvements. You can also assess the impact of changes in your offerings and outreach strategies to promote and drive favorable outcomes.

Key Capabilities

Our Zendesk integration helps you streamline and accelerate customer feedback workflows by automating email survey campaigns and synchronizing feedback with ticket data.

Closed-Loop Workflow

The new self-service design architecture merges survey responses with existing ticket data so you can glean insights across touchpoints. Multi-channel feedback provides a comprehensive and instantaneous look at what your customers want most, so you can provide continuous improvements without delay.

Automated Email Survey Campaigns

Our innovative setup allows you to use separate emails to send personalized post-ticket surveys to your customers. You can customize your surveys to better meet each department, user, and customer expectations, or sort surveys by language preference or ticket type to collect specific feedback and facilitate targeted and effective responses.

Synchronized Survey and Ticket Data

Configuring automated survey triggers, seamless synchronization, and real-time ticket and scoring updates allows your team to perform in-context analysis, generate dynamic reports, and act quickly to enhance customer satisfaction. Merging customer feedback with ticket data gives you a comprehensive view of customer sentiments and behavior that you can use to forge lasting connections.

What Is the New Snowflake Integration?

Our Snowflake integration leverages the data warehousing platform’s analytical processing capability to generate powerful business insights. By synchronizing data, teams can harvest the valuable information they need for strategic decision-making and growth.

Advantages of Using Qwary’s Snowflake Integration

The benefits of this cross-platform integration are easy to appreciate.

Optimized Warehoused Data

Snowflake’s optimized data warehousing capabilities help your team get the most out of your survey data. Enhance your platform’s efficiency and performance by curating the resources you need to effectively manage and analyze your data.

Efficient Reporting and Decision Making

By generating optimized reports more efficiently, you can empower your team with quick, accurate insights that enhance your capacity to act on your business intelligence. You can also bring varied data sources together to extract relevant information and streamline strategic planning. Our reliable integration produces precise analytical outputs that enhance your decision-making processes.

Key Capabilities

Our integration transforms data storage into a dynamic repository for data consolidation, extraction, and processing.

Real-time Data Updates

Integrating surveys with dynamic data consolidation allows your team to seamlessly receive real-time data updates. This helps you bring in survey data instantly and stay ahead of the curve so your team can stay nimble as they leverage fresh insights from customer surveys to strategize, pivot, and take action.

Effective Schema Browsing

Our integration’s effective schema browsing capabilities help you optimize your data flow so you can efficiently make decisions. You can streamline your business processes as you navigate through data structures and utilize your warehoused data to uncover the crucial insights you need to make informed business choices.

AI Prediction Tools Generate Business Wisdom

Snowflake’s powerful business intelligence and AI prediction capabilities transform raw product insights into actionable business wisdom. Use these tools to discover new trends, consumer preferences, and strategic opportunities that empower your team to implement solutions that drive growth and success with confidence.

Potential Business Impacts

Automating survey delivery and synchronizing incoming responses with ticket data allows businesses to quickly extract relevant information for analysis. Analyzing dynamic information feeds while utilizing adaptive, AI-driven predictive toolkits can improve your team’s ability to make informed decisions quickly. By enhancing your capacity to gather, aggregate, and process data, your business can become more agile as it responds to your customers’ needs. By correlating customer feedback with data from its original tickets, you’ll be able to make improvements and offer satisfying solutions without delay. Merging your survey data as it’s received helps your business stay flexible as it works to boost customer satisfaction and retention.

Supercharge Your Surveys With Two New Cross-Platform Integrations

Qwary continuously amends its offerings to meet the evolving demands of today’s customer-focused businesses. By integrating its prowess in the survey niche with the capabilities of two proven ticketing and data warehousing platforms, we can improve your ability to drive business growth. Your team will be able to automate survey distribution and gather the feedback you need to make better, more informed decisions in less time. Our new integrations keep your company at the leading edge of current trends so you can ensure its continued success.

To learn more about how Qwary’s Zendesk and Snowflake integrations can take your survey processes to the next level, please visit qwary.com.

Contact Our Team:
(855) 557-9279
hello@qwary.com

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SOURCE Qwary

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PolyAI partners with OpenTable to offer enterprise restaurants and diners reservation support using voice AI

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53 mins ago

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September 23, 2024

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LONDON and NEW YORK, Sept. 23, 2024 /PRNewswire/ — PolyAI, a pioneer in voice AI solutions for customer experience and service, today announced a partnership with OpenTable, a global leader in restaurant technology, expanding PolyAI’s guest-led voice assistants to enterprise restaurants. Locations that opt in will be able to take reservations over the phone, answer questions, gain visibility in customer trends, and deliver on-brand experiences – all while alleviating staff time and resources.

This alliance delivers PolyAI’s lifelike voice AI to help restaurants tackle challenges around staffing and provide consistent hospitality, even off premise. In a survey conducted by the National Restaurant Association, 62% of operators said their restaurants did not have enough employees to support existing demand. With onsite staff focused on in-house patrons, restaurant groups routinely miss between 30-60% of phone calls to their front of house (per PolyAI customer data) – meaning missed revenue opportunities and equally valuable customer touch points.

Never miss another call, thanks to PolyAI and OpenTable

With this strategic partnership, OpenTable’s global network of restaurants will be able to integrate PolyAI voice assistants, built using generative AI and spoken language technologies, to assist their diners in seamlessly booking and managing reservations over the phone, during and outside of operating hours.

“We know how tightly restaurants manage their guest experience and this can be even more complex for our partners doing business at scale,” said Susan Lee, Chief Strategy Officer at OpenTable. “We have, and continue to invest in, technology that pushes boundaries and enhances hospitality and our integration with PolyAI is a new way we can drive efficiencies for our restaurants, and diners.”

For larger operators, this partnership enables numerous iterations of voice assistants to cater to the unique needs of multi-location and multi-brand portfolios, while providing PolyAI’s proven enterprise-grade assurances around availability, security and data protection.

“We have extensive experience deploying voice assistants to hundreds of locations for some of the largest restaurant groups in the world, helping operators resolve up to 70% of calls over the phone without the need for additional staff,” said Michael Chen, VP of Strategic Alliances at PolyAI. “This strong connection with the restaurant industry started right from the earliest days of PolyAI. We’re thrilled to deepen that further and work with OpenTable to help even more restaurant operators attract more diners, streamline operations and maximise revenue.”

The journey starts at the Integration Marketplace

OpenTable restaurants will be able to request an integration with PolyAI via its Integration Marketplace, which powers 150+ integrations among the most widely used restaurant software. Beyond managing reservations over the phone, PolyAI’s guest-led voice assistants also offer operators a powerful new channel for implementing consistent brand experiences that can deliver greater personalisation, more proactive revenue and upsell as well as offer new ways of collecting diner feedback and tracking customer satisfaction.

About PolyAI

PolyAI is a leading provider of AI-powered voice assistants. Their customer-led voice assistants are used across industries within global companies where B2C conversations are crucial, like Whitbread, Greene King, Caesars Entertainment and FedEx. PolyAI’s award-winning voice assistants have earned renown for their ability to understand natural language and provide quick, accurate and helpful responses. Hear more about what they’re bringing to the market by visiting poly.ai

About OpenTable

OpenTable, a global leader in restaurant tech and part of Booking Holdings, Inc. (NASDAQ:BKNG), helps more than 60,000 restaurants worldwide fill 1.7 billion seats a year.  OpenTable’s world-class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion.

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VeriPark Receives Microsoft Business Applications 2024/2025 Inner Circle Award and Joins Partner Advisory Council

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53 mins ago

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September 23, 2024

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LONDON, Sept. 23, 2024 /PRNewswire/ — VeriPark, a Microsoft Solutions Partner in the Financial Services Industry, has been selected for the Business Applications 2024-2025 Microsoft Inner Circle and the Microsoft Financial Services Partner Advisory Council.

Participation within Inner Circle is based on sales achievements that rank VeriPark in the top echelon of Microsoft’s Business Applications global network of partners. Inner Circle members are known for performing at a high-level by delivering innovative solutions that help organizations excel.

Ozkan Erener, CEO VeriPark: “We are honored to once again be recognized by Microsoft for our commitment to driving digital transformation for our clients. Partnering closely with Microsoft allows us to harness the latest technologies to revolutionize the Financial Services Industry. This recognition highlights the success of our collaborative strategy and execution.”

VeriPark first joined Microsoft’s Inner Circle in 2011 and has since provided innovative solutions that help financial institutions achieve a competitive advantage. By leveraging Microsoft’s platform, VeriPark continues to offer unparalleled services and solutions to its clients.

“Partners achieving the Inner Circle demonstrate an exceptional impact helping customers accelerate their AI and digital transformation with Dynamics 365 and Power Platform,” said Peter Jensen, Microsoft Business Application Partner Strategy Lead. “Microsoft AI Cloud Partner Program partners who achieve the Business Application Inner Circle distinction stand out for their deep AI, Cloud and Industry knowledge.”

Additionally, VeriPark’s selection for the Financial Services Partner Advisory Council highlights its role in shaping Microsoft’s financial services strategies and product roadmaps. As a PAC member, VeriPark will provide feedback on Microsoft’s financial services solutions and gain early insights into future roadmaps.

About VeriPark 

VeriPark is a global solutions provider enabling financial institutions to become digital leaders by placing Customer Experience at the core of digital transformation. VeriPark’s Intelligent Customer Experience suite delivers world class customer journeys on digital and assisted channels.

With its main offices located in the United Kingdom, Europe, North America, Asia, Africa and the Middle East, VeriPark helps financial institutions to enhance customer acquisition, retention and cross-sell capabilities. Their proven, secure, and scalable solutions cover Customer Engagement, Omni-Channel Delivery, Branch Automation, and Loan Origination. VeriPark collaborates with clients, crafting innovative technology strategies and solutions, that impact millions of people daily, bringing the promise of digital transformation to life.

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Huawei Updates FTTO 2.0 and Releases New Scenario-based Products, Driving Campus Networks to Wi-Fi 7 Era

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53 mins ago

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September 23, 2024

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SHANGHAI, Sept. 23, 2024 /PRNewswire/ — During HUAWEI CONNECT 2024, Huawei updated fiber to the office (FTTO) 2.0 and launched a series of new scenario-based products for industries such as education, healthcare, and hospitality. The next-generation green 10G all-optical network oriented to Wi-Fi 7 accelerates fiber-in copper-out and contributes to campus intelligence.

“In the Wi-Fi 7 era, Fiber-in Copper-out is a must for campus networks, and FTTO 2.0 commercial use is accelerating. Huawei is willing to work with customers and partners to seize opportunities in optical business, achieving a win-win future for campus intelligence.” noted Gavin Gu, President of Enterprise Optical Business Domain, Huawei.

Huawei’s FTTO 2.0 solution achieves a simplified architecture with the number of network layers cut from three to two, active to passive transition, 30% lower energy consumption, and 80% less cabling. Based on XGS-PON Pro and Wi-Fi 7 technologies, this solution supports 12.5G/25Gbps to rooms, 10Gbps to APs, and 2.5Gbps to desktops. The hard slicing technology enables multiple services to be carried over one network, reducing the TCO by 30%. This helps enterprises build green, ultra-broadband, and simplified campus networks.

At the session, Huawei released a selection of FTTO 2.0 products for various scenarios and industries.

In the education industry, Huawei launched the industry’s first high-density ultra-10G optical terminal Huawei OptiXstar P884E for smart classrooms. Meeting the requirements of high-density and high-bandwidth access scenarios, this product implements 12.5G/25Gbps to classrooms and 2.5Gbps to desktops. For dormitories, Huawei launched the industry’s first 8-port Wi-Fi 7 optical AP OptiXstar W617E, which supports unified wired and wireless access for a room with 8 students. For education metro networks, Huawei launched the edge optical gateway Huawei OptiXstar E853E. Supporting remote PON port deployment, closed-loop local service forwarding, and flexible configuration, the Huawei OptiXstar E853E meets the access requirements of all services in campuses such as primary schools and kindergartens.

For hospital wards, Huawei launched the industry’s first 10G ceiling-mounted Wi-Fi 7 optical AP Huawei OptiXstar W817C, whose seamless roaming technology enables mobile ward rounds.

For hotels, Huawei launched the next-generation three-in-one Wi-Fi 7 optical AP Huawei OptiXstar W827E-3, which supports unified access of wired, wireless, and telephone services so that one ONT can carry all services in each guest room over one fiber. In this way, it provides ultimate Wi-Fi 7 network experience at a lower cost and improves the positive feedback rate of guests.

For factory workshops, Huawei launched the small-sized industrial optical terminal Huawei OptiXstar T602E, which supports guide rail installation and fiber to the machine without extra cabinets, allowing for flexible capacity expansion. By helping to build a reliable and flexible advanced industrial network for smart factories, the product improves the quality and efficiency of factory production.

Huawei’s FTTO solution has been put into commercial use in more than 9000 campuses around the world. In addition, Huawei’s 50G POL solution that supports hard slicing has also been put into commercial use.

View original content to download multimedia:https://www.prnewswire.com/apac/news-releases/huawei-updates-ftto-2-0-and-releases-new-scenario-based-products-driving-campus-networks-to-wi-fi-7-era-302255376.html

SOURCE Huawei

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