Connect with us

Technology

SysAid Hits 100+ Customer Milestone for SysAid Copilot and Continues to Release Innovative Features Enhancing it’s Gen-AI Driven IT Service Management Offering

Published

on

TORONTO, Aug. 15, 2024 /PRNewswire/ — SysAid, a leading provider of innovative IT and Enterprise service management solutions, proudly announces a significant milestone: over 100 organizations are now leveraging the transformative capabilities of SysAid Copilot. This achievement underscores SysAid’s commitment to deliver cutting-edge solutions that empower IT teams with efficiency, and drive organizational productivity.

Industry analysts predict that the integration of image recognition technology into customer experience platforms will revolutionize the way businesses interact with their customers. By 2025, it is expected that over 70% of customer interactions will be influenced by emerging technologies like image recognition.

Recognizing this trend, and among multiple new capabilities enhancing the company’s AI offering, SysAid has announced its new Image Analysis from Chatbot (AI Vision recognition) enabling users to simply upload an image into the AI Chatbot and receive answers based on its context. The AI Chatbot instantly analyzes the image and delivers relevant solutions or insights, streamlining communication and ensuring users get the help they need faster and more efficiently. In parallel this enables agents to obtain the information they require to resolve the issue while minimizing back and forth with the end-user.

This technology will significantly enhance IT Service Management (ITSM) by enabling more efficient and accurate incident reporting and resolution, reducing the time to resolution by up to 50%.

“I am honored to announce that 100 organizations have chosen SysAid Copilot to transform their IT operations,” said Avi Kedmi, CEO of SysAid. “This milestone underscores our customers’ confidence in SysAid as an innovative technology leader in AI-driven ITSM. We’re committed to pushing technological boundaries and delivering solutions that not only meet today’s challenges but anticipate tomorrow’s. By forging the next generation of ITSM, we’re ensuring our customers are equipped to thrive in an ever-evolving digital landscape.”

Additionally, the latest developments to the company’s AI offering include:

Revolutionary AI Chatbot for Agents

Integrated seamlessly within the agent portal, this advanced chatbot redefines how IT agents handle queries and issues. It provides precise answers, suggests effective solutions, assists in message composition, and utilizes Task Advisor to prioritize service records. The result is a dramatic reduction in Mean Time to Resolution (MTTR) and improved workflow efficiency. Agents receive instant, tailored AI responses, allowing them to resolve issues without leaving the Admin Portal.

Additionally, the AI Chatbot for Agents offers contextual solution suggestions and message drafts directly within any ticket the AI Admin is working on. This feature eliminates the need to search for solutions outside the Service Record and saves time in drafting messages to request users.

Enhanced AI Dataset Prioritization

SysAid’s latest update also includes advanced dataset prioritization capabilities. AI Admins can now use Advanced Configurations in Dataset Settings to prioritize and select dataset sources for user queries. By assigning values from 0 to 1, admins can control the relevance of data sources considered by the AI Chatbot. This enhances answer quality, aligns responses with organizational goals, and boosts user satisfaction.

AI Emailbot customizations

With SysAid’s exclusive AI Emailbot, you can now tailor the appearance and content of AI-driven service notifications to perfectly match your organization’s voice and style, creating a cohesive and branded experience for your end users. Admins can effortlessly customize the text and elements surrounding the AI response, ensuring it’s not only localized but also aligned with your brand’s tone. And to further enhance user satisfaction, the AI Emailbot intelligently translates responses based on the user’s language, delivering a seamless and personalized interaction every time.

With over 100 customers now using SysAid Copilot and the launch of new AI-driven features like AI Vision recognition and enhanced chatbot functionalities, SysAid continues to demonstrate its leadership in IT service management innovation. The company continues to demonstrate its commitment to advancing its offerings, ensuring that IT teams are empowered with the most effective tools to meet the demands of a rapidly evolving and dynamic digital landscape.

About SysAid

SysAid is on a mission to liberate organizations by putting AI to work for them and their people. We orchestrate service management across organizations with generative AI that taps into specialized data accumulated from thousands of customers and millions of users. With zero setup requirements, our conversational AI manages employees’ requests, assists with queries, and accelerates the resolution of issues. With intelligence and ease infused into the workday, productivity thrives so that employees can focus on what they’re meant to do, and organizations are free to fulfill their purpose.

With over 5,000 customers, SysAid partners with organizations ranging from small businesses to Fortune 500 enterprises across 140 countries. For more information, please visit www.sysaid.com

Logo – https://mma.prnewswire.com/media/1940298/4861874/SysAid_v2_Logo.jpg

View original content:https://www.prnewswire.co.uk/news-releases/sysaid-hits-100-customer-milestone-for-sysaid-copilot-and-continues-to-release-innovative-features-enhancing-its-gen-ai-driven-it-service-management-offering-302223483.html

Continue Reading
Click to comment

Leave a Reply

Your email address will not be published. Required fields are marked *

Technology

In Turfan, Xinjiang, China’s first commercially operated microgrid has generated nearly 100 million kWh of electricity

Published

on

By

TURFAN, China, Nov. 15, 2024 /PRNewswire/ — On November 13, the Turfan New Energy City Microgrid Demonstration Project, China’s first commercially operated microgrid demonstration project, generated nearly 100 million kWh of electricity, equivalent to saving 29,000 tons of standard coal and reducing carbon dioxide emissions by 77,600 tons.

A microgrid refers to a small-scale power generation and distribution system organized by distributed power sources, power loads, distribution facilities, monitoring and protection devices, etc., which can realize flexible control and autonomous management. Since the end of 2013, the project had been the largest and most comprehensive solar energy utilization and building integration project in China up to that time, with 8.7 MW of photovoltaic power installed on the roofs of 223 residential buildings, generating an annual power capacity of about 10 million kWh.

To promote the physical operation of the project, the State Grid Turfan Power Supply Company invested more than 2 million yuan to cooperate in the construction of microgrid infrastructure, fully supporting the online operation of surplus new energy power generation, promoting the comprehensive utilization of renewable resources in urban buildings, and helping Turfan build a high-quality development demonstration area and a green and low-carbon pilot area.

View original content:https://www.prnewswire.com/apac/news-releases/in-turfan-xinjiang-chinas-first-commercially-operated-microgrid-has-generated-nearly-100-million-kwh-of-electricity-302306810.html

SOURCE State Grid Turfan Power Supply Company

Continue Reading

Technology

Innovations in Guiyang: Adhering to New Industrialization and Promoting High-End, Intelligent and Green Manufacturing

Published

on

By

GUIYANG, China, Nov. 15, 2024 /PRNewswire/ — A report by Huanqiu.com

The wave of new industrialization in Guiyang is driving the transformation and upgrading of the manufacturing industry in ways like never before. Guiyang is always strategically oriented toward “industrial structure optimization with a focus on industries”, and has made all efforts to develop “four major industrial bases”, highlighting its industrial economy as the “primary driving force” behind development. Especially relying on its policy edge in renewable energy, Guiyang has rapidly emerged as a national new-energy power battery and materials research, development and production center, injecting strong momentum into the city’s economy.

In October 2023, the CATL (Guizhou) New Energy Power and Energy Storage Battery Production Base, located in Gui’an New Area, Guizhou Province, was put into production. The first phase of the base boasts cutting-edge design standards, characterized by “lighthouse + zero carbon factory”. The high-standard facility employs advanced, high-speed, highly automated, and flexible production lines. It is designed to have an annual production capacity of 30 GWh. After the base achieves the designed production capacity, its annual output value is expected to reach 15 billion yuan. According to statistics, the base realized an industrial output value of 618 million yuan in the first half of 2024, and the year’s industrial output value is expected at about 2 billion yuan.

The Chery (Guizhou) industrial base has also yielded unusually brilliant results in the field of new energy vehicles (NEVs), where Chery Automobile’s self-developed “CHEVOO” new-generation light truck KL71 project is undergoing four-pillar car road tests. The advanced pressing, welding, painting and assembly lines, as well as the R&D lab and the all-electric truck production line, together constitute this “digital intelligent” NEV factory. Moreover, the Chery (Guizhou) industrial base has built, extended and strengthened its vehicle manufacturing industry chain so as to master key parts supply chains and reduce development costs.

The Gui’an FinDreams battery project, as an important move of BYD in Guiyang, is also showing its strength in power batteries for NEVs. FinDreams Battery Co., Ltd. at Longshan Industrial Park in Gui’an New Area has four automatic production lines that are operating at high speeds in the workshop, which produce “blade batteries” which are well-known both in and out of the industry. According to reports, 300 battery packs and 40,000 cells can be produced per day.

Guiyang’s “four bases” – a new energy vehicles and battery materials production base, a resource deep-processing base, a computing power assurance base, and an industrial backup base, contribute greatly to the development of NEV and battery materials industry, electronic information manufacturing industry, and advanced equipment manufacturing industry, etc. Data show that in the first three quarters, the added value of Guiyang’s industrial enterprises above designated size grew by 11%, and the contribution of industrial economy to economic growth reached 39.4%.

Photo – https://mma.prnewswire.com/media/2558773/image.jpg 

View original content:https://www.prnewswire.co.uk/news-releases/innovations-in-guiyang-adhering-to-new-industrialization-and-promoting-high-end-intelligent-and-green-manufacturing-302306825.html

Continue Reading

Technology

Premialab appointed by Lombard Odier Investment Managers to scale Quantitative Investment Strategies

Published

on

By

Premialab’s technology chosen to enhance QIS scaling, operational efficiency, and risk management.

PARIS, Nov. 15, 2024 /PRNewswire/ — Lombard Odier Investment Managers (LOIM), the institutional asset management business of the Lombard Odier Group, has integrated Premialab‘s industry-leading technology to support the management of their soon-to-be-launched DOM Global Macro strategy. This partnership underscores LOIM’s commitment to onboard innovative strategies in an evolving market landscape.

“Our decision to partner with Premialab is driven by their comprehensive risk management and regulatory compliance expertise,” said Didier Anthamatten, Portfolio Manager at LOIM. “With a strong track record in alternative investments, LOIM remains focused on delivering innovative investment solutions and high-quality returns for our clients. Premialab’s advanced data capabilities are essential in helping us maintain our rigorous standards and provide robust, risk-adjusted performance. Additionally, their platform perfectly matches the DOM Global Macro strategy’s needs, enhancing our risk monitoring capabilities and streamlining portfolio management.”

The DOM Global Macro strategy expects to leverage Premialab’s unique dataset. The full lookthrough across all DOM’s proprietary systematic strategies allows granular risk decomposition and scenario-based analysis at the entire portfolio level. This should help monitoring exposures’ attractiveness, from both time-series and cross-sectional perspectives, and optimizing asset allocation.

Neil Richards, Head of EMEA Business Development at Premialab, said the collaboration with LOIM is a significant addition to Premialab’s growing business in Switzerland and within the wider European markets.

“Institutions such as LOIM, which oversees a substantial portfolio across various asset classes, need continuous monitoring and adjustment to keep their investments on track,” he explained. “Premialab provides the tools for benchmarking and stress testing their systematic investments, ensuring that LOIM’s mandates are effectively managed in terms of cost, risk, and value.”

Premialab CEO Adrien Géliot highlighted that the QIS sector is experiencing rapid growth, driven by institutional investors seeking liquid, transparent, and cost-efficient investment strategies. “Premialab sits at the centre of the QIS landscape, uniquely positioned to aggregate and make sense of the vast and growing universe of data,” he stated. “We are thrilled to be partnering with LOIM to deliver our unique data and risk monitoring capabilities to one of the top global investment firms.”

Premialab’s multi-asset, multi-region platform handles 10 million data points daily. It analyzes over 5,000 investible systematic strategies, with client assets under management totalling approximately USD $20 trillion. Combining the Premialab platform with Premialab Pure Factors®, it provides comprehensive cross-asset quantitative strategy selection and thorough due diligence on strategies available worldwide. Additionally, the platform enhances risk management and reporting capabilities, including expedited and detailed regulatory reporting.

With its unique combination of systematic strategies and discretionary trading, the DOM Global Macro strategy clearly benefits from Premialab’s state-of-the art data analysis capabilities and computational efficiency. The Portfolio and Risk Managers can thus use a shared dataset for risk analysis and performance decomposition, enhancing the portfolio’s robustness and operational efficiency.

About Premialab
Premialab is the leading independent platform that collaborates with leading investment banks and institutional investors globally, providing data, analytics, and risk solutions for systematic, factor, and multi-asset strategies. With offices in London, Paris, New York, Hong Kong, Dubai and Sydney, the company has forged strong partnerships with the top 18 investment banks, asset managers, pension funds, sovereign wealth funds and insurance companies globally.

About Lombard Odier Investment Managers (LOIM)
Lombard Odier Investment Managers (LOIM) is the institutional asset management business of the Lombard Odier Group, wholly owned and funded by its partners since its establishment in 1796.

We provide a range of investment solutions to a diverse group of long-term oriented clients. Our heritage, and our combination of the best of conservatism and innovation, keeps us well positioned to create lasting value for our clients. Our investment capabilities span fixed income, convertible bonds, equities, multi-asset, and alternatives. Sustainability is central to our investment philosophy; we believe it is the founding principle of long-term economic and investment outcomes and will drive returns over the long term.

With over 200 investment professionals, we are a global business with a network of 13 offices across Europe, Asia and North America and have assets under management of CHF 64 billion (as at 31 September 2024).

View original content:https://www.prnewswire.com/de/pressemitteilungen/premialab-appointed-by-lombard-odier-investment-managers-to-scale-quantitative-investment-strategies-302306411.html

Continue Reading

Trending