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SysAid Hits 100+ Customer Milestone for SysAid Copilot and Continues to Release Innovative Features Enhancing it’s Gen-AI Driven IT Service Management Offering

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TORONTO, Aug. 15, 2024 /PRNewswire/ — SysAid, a leading provider of innovative IT and Enterprise service management solutions, proudly announces a significant milestone: over 100 organizations are now leveraging the transformative capabilities of SysAid Copilot. This achievement underscores SysAid’s commitment to deliver cutting-edge solutions that empower IT teams with efficiency, and drive organizational productivity.

Industry analysts predict that the integration of image recognition technology into customer experience platforms will revolutionize the way businesses interact with their customers. By 2025, it is expected that over 70% of customer interactions will be influenced by emerging technologies like image recognition.

Recognizing this trend, and among multiple new capabilities enhancing the company’s AI offering, SysAid has announced its new Image Analysis from Chatbot (AI Vision recognition) enabling users to simply upload an image into the AI Chatbot and receive answers based on its context. The AI Chatbot instantly analyzes the image and delivers relevant solutions or insights, streamlining communication and ensuring users get the help they need faster and more efficiently. In parallel this enables agents to obtain the information they require to resolve the issue while minimizing back and forth with the end-user.

This technology will significantly enhance IT Service Management (ITSM) by enabling more efficient and accurate incident reporting and resolution, reducing the time to resolution by up to 50%.

“I am honored to announce that 100 organizations have chosen SysAid Copilot to transform their IT operations,” said Avi Kedmi, CEO of SysAid. “This milestone underscores our customers’ confidence in SysAid as an innovative technology leader in AI-driven ITSM. We’re committed to pushing technological boundaries and delivering solutions that not only meet today’s challenges but anticipate tomorrow’s. By forging the next generation of ITSM, we’re ensuring our customers are equipped to thrive in an ever-evolving digital landscape.”

Additionally, the latest developments to the company’s AI offering include:

Revolutionary AI Chatbot for Agents

Integrated seamlessly within the agent portal, this advanced chatbot redefines how IT agents handle queries and issues. It provides precise answers, suggests effective solutions, assists in message composition, and utilizes Task Advisor to prioritize service records. The result is a dramatic reduction in Mean Time to Resolution (MTTR) and improved workflow efficiency. Agents receive instant, tailored AI responses, allowing them to resolve issues without leaving the Admin Portal.

Additionally, the AI Chatbot for Agents offers contextual solution suggestions and message drafts directly within any ticket the AI Admin is working on. This feature eliminates the need to search for solutions outside the Service Record and saves time in drafting messages to request users.

Enhanced AI Dataset Prioritization

SysAid’s latest update also includes advanced dataset prioritization capabilities. AI Admins can now use Advanced Configurations in Dataset Settings to prioritize and select dataset sources for user queries. By assigning values from 0 to 1, admins can control the relevance of data sources considered by the AI Chatbot. This enhances answer quality, aligns responses with organizational goals, and boosts user satisfaction.

AI Emailbot customizations

With SysAid’s exclusive AI Emailbot, you can now tailor the appearance and content of AI-driven service notifications to perfectly match your organization’s voice and style, creating a cohesive and branded experience for your end users. Admins can effortlessly customize the text and elements surrounding the AI response, ensuring it’s not only localized but also aligned with your brand’s tone. And to further enhance user satisfaction, the AI Emailbot intelligently translates responses based on the user’s language, delivering a seamless and personalized interaction every time.

With over 100 customers now using SysAid Copilot and the launch of new AI-driven features like AI Vision recognition and enhanced chatbot functionalities, SysAid continues to demonstrate its leadership in IT service management innovation. The company continues to demonstrate its commitment to advancing its offerings, ensuring that IT teams are empowered with the most effective tools to meet the demands of a rapidly evolving and dynamic digital landscape.

About SysAid

SysAid is on a mission to liberate organizations by putting AI to work for them and their people. We orchestrate service management across organizations with generative AI that taps into specialized data accumulated from thousands of customers and millions of users. With zero setup requirements, our conversational AI manages employees’ requests, assists with queries, and accelerates the resolution of issues. With intelligence and ease infused into the workday, productivity thrives so that employees can focus on what they’re meant to do, and organizations are free to fulfill their purpose.

With over 5,000 customers, SysAid partners with organizations ranging from small businesses to Fortune 500 enterprises across 140 countries. For more information, please visit www.sysaid.com

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Stora Enso Oyj: Notification of Change in Holdings according to Chapter 9, Section 10 of the Finnish Securities Markets Act (25 December 2024)

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1 hour ago

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December 27, 2024

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STORA ENSO OYJ STOCK EXCHANGE RELEASE 27 December 2024 at 09:00 EET

HELSINKI, Dec. 27, 2024 /PRNewswire/ — Stora Enso Oyj received a notification pursuant to chapter 9, section 5 of the Securities Market Act from BlackRock, Inc on 27 December 2024.

On 25 December 2024, BlackRock’s holding in Stora Enso’s shares decreased below the 5 percent threshold.

% of shares and voting rights (total of 7.A)

% of shares and voting rights through financial instruments (total of 7.B)

Total of both in % (7.A + 7.B)

Resulting situation on the date on which threshold was crossed or reached

4.76% shares

Below 5% voting rights

0.27% shares

Below 5% voting rights

5.04% shares

Below 5% voting rights

Position of previous notification (if applicable)

Below 5% shares

Below 5% voting rights

Below 5% shares

Below 5% voting rights

Below 5% shares

Below 5% voting rights

 

A: Shares and voting rights

Class/type of shares

ISIN code (if possible)

Number of shares and voting rights

% of shares and voting rights

Direct

(SMA 9:5)

Indirect

(SMA 9:6 and 9:7)

Direct

(SMA 9:5)

Indirect

(SMA 9:6 and 9:7)

FI0009005961

37,609,170  shares

Below 5% voting rights

4.76% shares Below 5% voting rights

SUBTOTAL A

37,609,170 shares

Below 5% voting rights

4.76% shares

Below 5% voting rights

B: Financial Instruments according to SMA 9:6a

Type of financial instrument

Expiration date

Exercise/Conversion Period

Physical or cash settlement

Number of shares and voting rights

% of shares and voting rights

American Depositary Receipt (US86210M1062)

N/A

N/A

Physical

596,930 shares

Below 5% voting rights

0.07% shares

Below 5% voting rights

Securites lent

N7A

N/A

Physical

1,036,720 shares

Below 5% voting rights

0.13% shares

Below 5% voting rights

CFD

N/A

N/A

Cash

563,510 shares

Below 5% voting rights

0.07% shares

Below 5% voting rights

SUBTOTAL B

2,197,160 shares

Below 5% voting rights

0.27% shares

Below 5% voting rights

 

Stora Enso has two series of shares. Each A share and every ten R shares carry one vote. Stora Enso has 175,664,079 A shares and 612,955,908 R shares in issue. The Company does not hold its own shares. The total number of Stora Enso shares is 788,619,987 and the total number votes at least 236,959,669.

Investor enquiries:
Anna-Lena Åström
SVP Investor Relations
tel. +46 70 210 7691 

Stora Enso

Part of the global bioeconomy, Stora Enso is a leading provider of renewable products in packaging, biomaterials and wooden construction, and one of the largest private forest owners in the world. We create value with our low-carbon and recyclable fiber-based products, through which we support our customers in meeting the demand for renewable sustainable products. Stora Enso has approximately 20,000 employees and our sales in 2023 were EUR 9.4 billion. Stora Enso shares are listed on Nasdaq Helsinki Oy (STEAV, STERV) and Nasdaq Stockholm AB (STE A, STE R). In addition, the shares are traded in OTC Markets (OTCQX) in the USA as ADRs and ordinary shares (SEOAY, SEOFF, SEOJF). storaenso.com/investors

STORA ENSO OYJ

Investor enquiries:
Anna-Lena Åström
SVP Investor Relations
tel. +46 70 210 7691 

This information was brought to you by Cision http://news.cision.com.

https://news.cision.com/stora-enso-oyj/r/stora-enso-oyj–notification-of-change-in-holdings-according-to-chapter-9–section-10-of-the-finnish,c4086606

The following files are available for download:

https://mb.cision.com/Main/13589/4086606/3189711.pdf

STORA ENSO Class R_2024-12-25_Issuer

 

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SOURCE Stora Enso Oyj

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Truecaller continues strong growth, surpasses 400 million Android users

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1 hour ago

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December 27, 2024

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STOCKHOLM, Dec. 27, 2024 /PRNewswire/ — Truecaller, the leading global platform for verifying contacts and blocking unwanted communication, reached another important milestone on 24th of December, when the number of monthly active users (MAU) on the operating system Android surpassed 400 million. Truecaller continues to grow rapidly in many geographic markets and the total user base has grown with more than 57 million users during 2024 and has now surpassed 433 million users in total.

“Truecaller’s strong commitment to help businesses and individuals communicate better through both calls and messages, continues to grow. Our geographical footprint is growing each day, and the development in our targeted growth markets is strong. We’re thrilled at achieving this milestone and we look forward to serving the next 400 million Android users,” says Rishit Jhunjuhnwala, Chief Product Officer and incoming CEO of Truecaller.

The growth in India continues to be strong with a growth of approximately 37 million users in but the relative growth in other parts of the world is stronger with a growth of 20 million users during 2024.

Truecaller will continue to report the average number of monthly and daily users on a quarterly basis in connection with interim reports.

For more information, please contact:
Andreas Frid, Head of IR & Communication
+46 705 29 08 00
andreas.frid@truecaller.com

About Truecaller:

Truecaller (TRUE B) is the leading global platform for verifying contacts and blocking unwanted communication. We enable safe and relevant conversations between people and make it efficient for businesses to connect with consumers. Fraud and unwanted communication are endemic to digital economies. especially in emerging markets. We are on a mission to build trust in communication. Truecaller is an essential part of everyday communication for more than 433 million active users. Truecaller is listed on Nasdaq Stockholm since 8 October 2021. For more information. please visit corporate.truecaller.com

This information was brought to you by Cision http://news.cision.com

https://news.cision.com/truecaller-ab/r/truecaller-continues-strong-growth–surpasses-400-million-android-users,c4086573

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SOURCE Truecaller AB

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Xinhua Silk Road: Conference on deepening financial openness and co-op in Northeast Asia held in NE. China’s Shenyang

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1 hour ago

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December 27, 2024

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BEIJING, Dec. 27, 2024 /PRNewswire/ — The 2nd Northeast Asia Finance Conference and 2024 “Revitalizing Liaoning with Finance” Excellent Cases Release kicked off on Tuesday in Shenyang, capital of northeast China’s Liaoning Province, aiming to further deepen financial openness and cooperation in the Northeast Asian region and advance construction of a regional financial center.

The main forum held a series of activities, including an opening ceremony, two round-table dialogues on “finance + biomedical industry” and “finance + cultural industry”, a symposium for foreign financial institutions, a seminar on innovative development of financial clusters, a forum on development of technology and finance, a forum on industrial low-carbon transformation and financial innovation, as well as an enterprise project roadshow and industry-finance matchmaking event.

During the conference themed on “accelerating the construction of a regional financial center in Northeast Asia and creating a new highland for opening up”, excellent cases of revitalizing Liaoning through finance in 2024 were unveiled and the index for core areas of regional financial centers in northeast China was released.

The conference also held an unveiling ceremony for the upgrading of the Shenyang finance and trade development zone to a national-level development zone, and a launch ceremony of a platform for Shenyang industrial insights and decision analysis.

The conference was co-hosted by China Economic Information Service, Liaoning Branch of Xinhua News Agency, Shenhe District People’s Government, Shenyang local financial administration under guidance of Shenyang Municipal People’s Government and Liaoning local financial supervision and administration bureau.

Original link: https://en.imsilkroad.com/p/343777.html

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SOURCE Xinhua Silk Road

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