NEW YORK, Nov. 11, 2024 /PRNewswire/ — MSquare Technology, a rising star in the technology sector, was awarded the Gold Stevie® for Startup of the Year at 2024 Stevie Awards for Women in Business, held at the Marriott Marquis in New York City. This accolade recognizes MSquare’s innovative contributions to the business products industry and underscores its rapid growth and success since its founding.

The Stevie Awards for Women in Business honor outstanding women executives, entrepreneurs, employees, and their companies across 100+ categories, making it one of the most respected awards programs globally. Over 1,500 entries from organizations spanning 36 countries competed for recognition this year. Amid this competitive field, MSquare Technology emerged as a leader, exemplifying excellence in innovation and impact.

Wendy Chen, CEO of MSquare Technology expressed pride in the recognition, saying, “We are deeply honored by this recognition, which reinforces our commitment to advancing technology and delivering top-quality IP and Chiplet solutions to our clients globally.”

Maggie Miller, president of the Stevie Awards, said, “In its 21st year, the Stevie Awards for Women in Business received an outstanding body of nominations. We are gratified by how meaningful it is to women to win a Stevie Award, and how impactful it can be on the futures of their careers and their organizations. We congratulate all of this year’s Grand, Gold, Silver, and Bronze Stevie Award winners for their achievements.”

Gold, Silver, and Bronze Stevie Award winners were determined by the average scores of more than 200 business professionals around the world, working on seven juries. Sharing the spotlight with global tech giants such as Google, Meta, Microsoft, IBM, and DHL, MSquare Technology’s achievement affirms its innovative spirit, corporate strength, and vast future potential. With a steadfast commitment to excellence and a pioneering approach, MSquare Technology is poised to lead the next wave of technological advancement.

About MSquare Technology:

MSquare Technology, incorporated in 2021, is a leading provider of integrated circuit IPs and Chiplets, dedicated to addressing the challenges of chip interconnectivity and vertical integration in the smart economy era. MSquare operates offices in Shanghai, Taipei, Tokyo, Sydney, and San Jose, boasting a team of a few hundred employees, with 80% dedicated to research and development.

About the Stevie® Awards:

Stevie Awards are conferred in nine programs: the Stevie Awards for Women in Business, the Asia-Pacific Stevie Awards, the German Stevie Awards, the Middle East & North Africa Stevie Awards, The American Business Awards®, The International Business Awards®, the Stevie Awards for Great Employers, the Stevie Awards for Sales & Customer Service, and the Stevie Awards for Technology Excellence. Stevie Awards competitions receive more than 12,000 entries each year from organizations in more than 70 nations and territories. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide.

View original content to download multimedia:https://www.prnewswire.com/news-releases/msquare-technology-awarded-2024-gold-stevie-for-startup-of-the-year-302301976.html

SOURCE MSquare Technology

Integrate various channels and businesses’ internal systems in Sobot’s united platform

SINGAPORE, Nov. 12, 2024 /PRNewswire/ — Sobot attended the GITEX Global 2024 in Dubai in October, 2024. As one of the largest technology exhibitions in the world, GITEXT Global connects all participants with industry leaders, global governments, innovative startups, expert investors and corporate buyers. Sobot actively engaged in this prominent tech event, showcasing its comprehensive customer contact solution to a global audience.

“Sobot’s all-in-one solution gets up close to your customers on every channel,” said Andy Shao, regional general manager of Sobot in Southeast Asia. “Every step of customer contact can be much easier with Sobot’s united platform.”

Integration with Various Channels Ensures Customers’ Convenience

Most enterprises leverage a variety of self-owned channels, including official websites, mobile apps, social media, and email to engage with their customers. Additionally, customers can often find their products on third-party platforms such as Shopify, Amazon, and Walmart.

Businesses committed to excellent customer experience (CX) often provide a variety of channels for customer support, but ensuring ease of access across these channels can be challenging. Sobot’s all-in-one solution enables businesses to seamlessly integrate both proprietary and third-party communication channels into a single customer service platform. This integration allows customers to easily connect with agents whenever and wherever assistance is needed. Additionally, Sobot supports multiple contact methods including online chat, voice, email, and more, enabling customers to receive help through their preferred channel and format.

United Workbench Promotes Efficient Work

Traditionally, agents of enterprises have to open various website pages at once to serve customers from different channels. But with Sobot’s all-in-one solution, agents can receive customers from various channels in Sobot’s united platform, and their operation and answers can also be shown in the corresponding channels where customers enter. Such omnichannel two-way customer contact successfully improves service efficiency and convenience.

Besides external channels, Sobot also empowers enterprises to integrate the united platform with their internal systems, such as CRM, ERP, ticketing system and beyond. In this way, when agents receive customers in Sobot’s platform, they can easily learn about their former information recorded by businesses and provide personalized service for them, enhancing the customer experience and realizing information and data connectivity.

Multifunctional Platform Facilitates Overall Management

Unlike other contact center providers who usually start with only a single product, Sobot provides a comprehensive suite of tools at the very beginning of its business. Sobot realizes the multi-product integration in its all-in-one platform, combining chatbot, live chat, voice, ticketing system and more. This integration enables businesses to connect with customers through various channels without the need to purchase additional products incrementally.

Besides basic customer reception, Sobot’s platform also supports data statistics and analysis. Administrators can monitor key metrics and make optimization on customer service strategies based on the statistics of over 300 indicators. Therefore, it’s easy for administrators to see the general performance of all products in Sobot’s united platform, which is helpful to targeted improvement and overall management.

Samsung Witnesses 97% CSAT with Sobot’s All-in-One Solution

Samsung is a global leader in the consumer electronics and technology sectors, renowned for its advanced smartphones, televisions, and home appliances. Each day, the company attracts hundreds of thousands of customers eager to purchase its high-quality products.

Samsung consistently manages a substantial volume of customer inquiries spanning the pre-sales, sales, and after-sales stages. Therefore, Samsung chose to develop collaboration with Sobot to improve its customer service comprehensively, during which Sobot’s all-in-one solution played a vital role.

Sobot’s platform enables Samsung’s agents to receive all customers from various channels in a united platform. Such integration has helped Samsung realize information synchronization, providing agents with immediate access to comprehensive customer information.

Sobot’s platform was also integrated with Samsung’s ordering system and could provide context-aware responses to requests.

With Sobot’s all-in-one solution, Samsung has witnessed an 30% increase in agent efficiency, and its CSAT reached 97%.

Enhance Seamless Customer Experience with Sobot

A real customer review from G2 well reveals Sobot’s efforts in helping businesses enhance CX. “Before Sobot, managing customer interactions across different platforms (email, chat, calls, social media) was cumbersome and often led to inconsistencies in customer service. Sobot’s omnichannel approach has allowed us to unify these interactions into a single, streamlined workbench, ensuring a consistent and high-quality service experience for our customers.” And it’s not just for customers, both customer service agents and administrators of businesses benefit from Sobot’s all-in-one solution.

“The GITEX Global 2024 gives Sobot an opportunity to introduce our all-in-one contact center solution, which indicates our determination in CX improvement.” said Shao. “CX improvement has already become an irreversible trend in customer contact, and Sobot would like to invite more businesses to enhance seamless customer experience together.

For more information, please visit https://www.sobot.io/

View original content to download multimedia:https://www.prnewswire.com/apac/news-releases/sobot-introduces-its-all-in-one-solution-at-gitex-global-2024-302301028.html

SOURCE Sobot

HANOI, Vietnam, Nov. 12, 2024 /PRNewswire/ — Together with Odoo 18, Odoo is bringing more accounting localization to users in Vietnam for seamless compliance with the government’s online taxation regulations.

S-Invoice Integration

All Odoo users can now connect to S-Invoice, the leading e-invoice service provider in Vietnam, for free. The integration allows users to issue different types of invoices, such as value-added, sales, public assets sales, national reserve sales, national reserve sales invoices, and warehouse release notes.

Existing S-Invoice users can simply enter the S-Invoice account credentials on Odoo to integrate. Upon successful connection, Odoo generates standard invoices alongside S-Invoice files that are instantly synchronized on the S-Invoice platform. Click here to learn more about S-Invoice’s services and pricing plans.

In addition, users in Vietnam now also enjoy more improvements in tax reporting for easier data extraction for the completion of the tax declaration form as a standard feature in the latest version Odoo 18. Click here for more information.

Upcoming Localized Services

In anticipation of its commitment to enhancing services in Vietnam, Odoo is at the final stages of deploying updated financial reports in compliance with the Vietnamese Accounting Standard (VAS), including balance sheet, profit and loss (P&L) statements, and cash flow reports.

Sign up for Odoo’s free webinars to learn more about localizing Odoo in Vietnam, or start using it today!

About Odoo

Odoo is a Belgian online business management software with a complete suite of business modules. The open-source service provider operates in 19 locations worldwide, including the United States, Hong Kong, and Dubai. With 70+ official apps and 47k+ third-party apps, Odoo manages businesses’ finance, sales, inventory & manufacturing processes, human resources, marketing, team productivity, and more.

View original content to download multimedia:https://www.prnewswire.com/apac/news-releases/odoo-localization-integration-with-s-invoice-in-vietnam-302300701.html

SOURCE Odoo HK Limited