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New Research Highlights the Impact of Mobile Investments on Customer Engagement for Finance and Insurance Organizations

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Survey from Branch, leader in mobile measurement and linking, shows majority of senior leaders consider a mobile app strategy essential

PALO ALTO, Calif., Aug. 6, 2024 /PRNewswire/ — A new research report from Branch, Finance and Insurance Industry Mobile App Trends, highlights the significant impact that mobile app investments have on finance and insurance organizations. The survey shows that 99% of senior executives and C-suite leaders in finance and insurance believe mobile apps play a crucial role in fostering customer engagement, yet 61% face resource constraints that hinder app adoption across channels.

Nearly all organizations (99%) plan to increase the number of mobile app downloads in the next 12 months.

The finance industry is experiencing a mobile revolution driven by customer demand, with app installs approaching one billion this year. Nearly all executives surveyed (98%) say their organization plans to add new in-app features within the next 12 months to stay competitive and emphasizes the impact apps have on customer retention. More than two-thirds (68%) strongly believe their mobile app plays a critical role in retaining customers, with over half (57%) citing customer retention as the primary goal for their mobile app strategy. Data also shows that in-app features significantly affect their bottom line, with eighty-five percent of participants stating investments in these features have a direct impact on their organization’s ability to reduce costs.

“Consumers’ increasing demand for mobile-first experiences is pushing organizations to innovate for a competitive edge,” said Sophie Frostbaum, senior business strategy leader at Branch. “Despite recognizing the benefits of app adoption, executives are divided on the best strategies to achieve them. Companies ready to tackle these challenges and advance their mobile growth should partner with experts who can help them understand user behavior and optimize their engagement strategies.”

Key survey findings:

Nearly all organizations (99%) plan to increase the number of mobile app downloads in the next 12 months. A majority (55%) ambitiously aim to increase the number of downloads by over half.Almost all executives (93%) agree that app users are more likely to engage with cross-selling efforts, such as promotions or adding new services.Ninety percent of executives saw higher lifetime value for app users, with nearly half (49%) reporting a revenue benefit of more than $50 per user.In order, the top in-app features that help reduce costs: live chat with service representatives, automated (AI) chat features, access to paperless statements, and self-service tasks.

For access to the full results, download the Finance and Insurance Industry Mobile App Trends report. To learn more ways that finance organizations can grow their mobile presence and tap into apps for acquisition, retention and increased conversions, download the Branch Financial Services Mobile Growth Playbook.

About Branch
Branch is the linking and measurement partner for growth-focused teams, trusted to maximize the value of their evolving digital strategies. World-class brands like Instacart, Western Union, NBCUniversal, Zocdoc and Sephora rely on Branch to acquire users, retain customers and drive more conversions.

Methodology
Branch collaborated with Banking Dive’s studio ID to conduct an online, invitation-only survey. 150 financial services and insurance leaders, director level and above, were surveyed in May 2024. At the time of this survey, these decision-makers were employed at financial services companies (52% of respondents) and insurance companies (48% of respondents) that offer a mobile app to their customers.

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SOURCE Branch Metrics

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Students to Develop Urban Mobility Solutions Using AI

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In Otis’ Made to Move Communities™ global competition, students will apply Artificial Intelligence to enable more inclusive and sustainable mobility solutions.A student team from the Hong Kong Baptist University Affiliated School Wong Kam Fai Secondary and Primary School is representing Hong Kong in this competition

HONG KONG, Nov. 13, 2024 /PRNewswire/ — Artificial Intelligence is revolutionizing the speed, accuracy and scale at which complex challenges are addressed. Over the next several months, more than 250 students from dozens of schools representing more than 15 countries and territories around the world will participate in the Made to Move Communities challenge to propose innovative ways AI can improve urban mobility. They’ll be guided by volunteer mentors from Otis (NYSE: OTIS), the world’s leading elevator and escalator manufacturing, installation and service company.

“We believe that the next generation of innovation will use AI to make moving in and around cities easier and more efficient for all,” said Randi Tanguay, Otis Senior Vice President & Chief Communications Officer. “Today’s students are growing up as AI technology matures. They are actively engaged and quickly developing the skills to effectively use and apply it. With their innate curiosity and imagination, combined with the guidance of expert Otis volunteer mentors, I can’t wait to see the solutions these students come up with.”

Why AI

According to the World Bank, more than 56% of the world population currently lives in cities, and that number is expected to grow to nearly 70% by 2050. The current pace of rapid urbanization and global population growth has the potential to strain urban infrastructure, resulting in increased congestion, pollution, and inadequate public transit. These challenges can be even more acute in underserved neighborhoods and for people with special needs.

“AI is already reshaping transportation. It’s enabling self-driving cars, optimizing traffic flows, and even helping drones deliver packages and medicines to those in need,” said Ezhil Nanjappan, Otis Senior Vice President and Chief Technology Officer. “As we stand on the brink of the AI revolution, I’m excited to bring this transformational technology to the Made to Move Communities program – to brainstorm solutions to the mobility issues of today and tomorrow, while inspiring young minds and helping to close the STEM skills gap.”

For the first time – a global winner

Since 2020, Otis’ annual Made to Move Communities global student competition has engaged over 750 students and hundreds of Otis colleagues with the goal of addressing urban mobility challenges while sparking a lifelong interest in STEM. Participating schools have received nearly $1 million (USD) in grants from Otis to further STEM learning and programs in their schools.

Until now, students used to compete regionally, with a winning team selected in each of the four Otis regions. This year, for the first time, the four regional winning teams will compete in a final round to determine a global team champion. Student teams will need to share how their solutions to local challenges can be scaled globally, and the global team champion will receive an additional grant for their school.

Seven students from the Hong Kong Baptist University Affiliated School Wong Kam Fai Secondary and Primary School will take part. This is the second time the school will represent Hong Kong. “We are pleased to once again have the opportunity to represent Hong Kong in the competition. This platform allows our students to harness the power of Artificial Intelligence to tackle real-world urban mobility challenges. We are eager to see how their innovative ideas will transform into practical solutions and showcase their talents on a global stage.” Said by Ms. Jacqui KOO, Acting Deputy Principal cum Director of International Division, Hong Kong Baptist University Affiliated School Wong Kam Fai Secondary and Primary School.

Watch this video to learn more about Made to Move Communities and this year’s challenge: https://youtu.be/c1FwYeGhLp4

Visit otis.com/mtmc to learn more and follow Otis for updates from participating student teams.

About Otis

Otis gives people freedom to connect and thrive in a taller, faster, smarter world. The global leader in the manufacture, installation and servicing of elevators and escalators, we move 2.3 billion people a day and maintain approximately 2.3 million customer units worldwide – the industry’s largest Service portfolio. You’ll find us in the world’s most iconic structures, as well as residential and commercial buildings, transportation hubs and everywhere people are on the move. Headquartered in Connecticut, USA, Otis is 71,000 people strong, including 42,000 field professionals, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories. To learn more, visit www.otis.com and follow us on LinkedIn, Instagram and Facebook @OtisElevatorCo.

Media Enquiries: 

Michelle Mak
michelle.mak@otis.com  
852-9865 5331

 

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SOURCE Otis Elevator Company (H.K.) Limited

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New order for Alfa Laval to unlock potential of biofuels in aviation

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LUND, Sweden, Nov. 13, 2024 /PRNewswire/ — Driving the global energy transition towards biofuels, Alfa Laval has secured two contracts worth 350 million SEK to supply cutting-edge HVO pre-treatment technology to Europe’s largest biofuel facility. The facility, a joint venture between Cepsa Bioenergia San Roque S.L. (CSBR), and Bio-Oils Energy, part of the Apical Group, will produce 500,000 tonnes of sustainable aviation fuel (SAF) and renewable diesel annually, addressing the growing demand for cleaner, renewable energy sources.

Biofuels are crucial in the decarbonization of our societies, providing a low-carbon solution for existing technologies. In the transportation sector, they play a significant role in the shift towards net-zero emissions. However, the current demand for biofuels far exceeds the available supply, highlighting the need for increased production and innovation to meet this growing need.

“The biggest challenge in the biofuel industry is to triple the capacity by 2030. The volume increase is essential, and we are excited for Alfa Laval to play an important role in this transition,” says Sammy Hulpiau, President, Food & Water Division. “The trust placed in us by CBSR ensures that Alfa Laval significantly contributes to the necessary increase of biofuels in aviation, and the transformation of the entire industry.”

Alfa Laval’s Food & Water Division will supply two different pre-treatment units to CBSR’s 1.2-billion-euro project. The construction of the plant is an important step on the journey towards decarbonizing the global transportation sector and will double CBSR’s total renewable fuels production capacity to one million tonnes a year. The plant is designed to emit 75 percent less CO2 than a traditional biofuel plant.

The facility, planned to be up and running during 2026, is currently under construction in Huelva, Spain.

Did you know… that road travel, flights, and shipping account for nearly a quarter of the world’s greenhouse gas emissions? Biofuels offer a promising solution to keeping transportation efficient while reducing emissions.

CONTACTS
Johan Lundin
Head of Investor Relations, Alfa Laval
Mobile: +46 730 46 30 90
johan.lundin@alfalaval.com

Anna Droben
Head of External Communications, Alfa Laval
Mobile: +46 730899621
anna.droben@alfalaval.com

This is Alfa Laval   

The ability to make the most of what we have is more important than ever. Together with our customers, we’re innovating the industries that society depends on and creating lasting positive impact. Alfa Laval is a leading global provider of first-rate products in the areas of heat transfer, separation and fluid handling. We’re set on helping billions of people to get the energy, food, and clean water they need.  And, at the same time, we’re decarbonizing the marine fleet that’s the backbone of global trade.

We pioneer technologies and solutions that  free our customers to unlock the true potential of resources. As our customers’ businesses grow stronger, the goal of a truly sustainable world edges closer. The company is committed to optimizing processes, creating responsible growth, and driving progress to support customers in achieving their business goals and sustainability targets. Together, we’re pioneering positive impact.

Alfa Laval was founded 140 years ago, has customers in some 100 countries, employs more than 22,000 people, and annual sales were SEK 63.6 billion (5.5 BEUR) in 2023. The company is listed on Nasdaq Stockholm. 

www.alfalaval.com

This information was brought to you by Cision http://news.cision.com.

https://news.cision.com/alfa-laval/r/new-order-for-alfa-laval-to-unlock-potential-of-biofuels-in-aviation,c4065660

The following files are available for download:

https://mb.cision.com/Public/905/4065660/ac1f7576cdec81f2.pdf

New order for Alfa Laval to unlock potential of biofuels in aviation Alfa Laval press release 20241113

https://news.cision.com/alfa-laval/i/alfa-laval-biofuel-order-cepsa-2024-airplane-fuel,c3351404

Alfa Laval Biofuel order Cepsa 2024 Airplane fuel

 

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SOURCE Alfa Laval

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Teleperformance named among top 15 Best Companies to Work For™ in Europe

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BRISTOL, England, Nov. 13, 2024 /PRNewswire/ — Fortune and Great Place To Work® have ranked global business services leader Teleperformance (TP) among the top 100 Best Companies to Work For™ in Europe for the second consecutive year, ranking 12th among multinational companies. TP is the only company in the customer experience management industry to rank within the top 25 Best Companies to Work For™ in Europe.

In particular, TP’s operations in thee United Kingdom have been named to the list, which recognises the best companies to work for in Europe on an annual basis.

Companies on the 100 Best Companies to Work For™ list dramatically outperform the typical workplace in Europe by creating consistently great work experiences, according to Great Place to Work®. Earning a spot on the list is an indicator of high levels of trust across the organisation, with more employees from companies on the list reporting a consistently positive experience at work.

“Our people are at the heart of everything we do at TP,” said Alan Winters, TP Chief People Officer. “With a large diverse workforce, we hire and train for emotional intelligence and help employees grow to their full potential by sharing, listening and innovating – and a common thread through all of this is trust. We are encouraged and humbled by this feedback from our people across Europe who rated us so highly as a great employer. As the global leader in our industry, our goal is to continually be a great place to work in Europe and everywhere we operate.”

TP’s ranking on the Fortune 100 Best Companies to Work For™ in Europe 2024 list is based on an analysis of confidential survey responses from TP employees across Europe compared to confidential employee survey responses from employees in the region. TP employees overwhelmingly reported being treated fairly, regardless of their social and socio-economic status, gender, race or sexual orientation, and that TP provided a safe place to work.

Earlier this year TP received Great Place to Work® certifications in 69 countries, including 26 countries in Europe. Today, 97% of TP employees work in a Great Place to Work®-certified location1.

Great Place to Work® is the global authority on workplace culture and employee experience. Its annual certification program is based on a rigorous methodology and independent employee feedback. 

Visit the group at www.teleperformance.com.

Logo – https://mma.prnewswire.com/media/2555852/Teleperformance_Logo.jpg

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