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Genpact Will Support its Partner Volkswagen Financial Services to Enhance Customer Experience with Generative AI

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Genpact’s deep industry knowledge coupled with expertise in data, technology, and AI, will drive efficiencies and build competitive differentiation

NEW YORK, Aug. 6, 2024 /PRNewswire/ — Genpact (NYSE: G), a global professional services and solutions firm delivering outcomes that shape the future, has announced a partnership with Volkswagen Financial Services (VWFS) to improve customer and employee experience, streamline processes, and enhance competitive differentiation in the automotive finance industry.

“Incorporating AI solutions into our operations is critical to deliver an increasingly personalized and friction-free financing experience for customers,” said Anthony Bandmann, Chief Sales Officer, Volkswagen Financial Services AG. “Our partnership with Genpact allows us to leverage data and AI to make mobility simple and transparent for every customer, at each moment of their financing journey.”

Genpact is leveraging AI-powered solutions to enhance VWFS’ customer service and operational efficiency. It will deploy its Cora Knowledge Assist, a gen-AI powered multilingual tool for faster and more accurate customer query resolution, and Cora Nudge Coach, an AI-driven tool which provides personalized feedback to agents to enhance productivity.

“Our customers are navigating a landscape of evolving consumer expectations, operational hurdles, and regulatory complexities,” said Sameer Dewan, Global Business Leader, Financial Services, Genpact. “At Genpact, we harness the power of data, technology, and AI, to deliver solutions that optimize operations, boost customer satisfaction, mitigate risks, ensure compliance and ultimately drive growth for VWFS.”

In the coming months, Genpact will expand digital and data innovation across VWFS operations, by implementing new gen AI solutions into intelligent document processing, training simulations, customer sentiment analysis, and compliance and quality controls for calls. Collectively, these solutions will enhance employee performance, reduce processing times for paperwork, and proactively address customer requests, improving overall experience for VWFS.

Visit here for more information about Genpact’s solutions and services in Financial Services.

About Genpact

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Get to know us at genpact.com and on LinkedInXYouTube, and Facebook

MEDIA CONTACT:

Siya Belliappa
Genpact Media Relations 
718-561-9843
siya.belliappa@genpact.com

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SOURCE Genpact Ltd.

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Smartmi Launches the New Evaporative Humidifier 3lite

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Effortless Comfort: Smartmi Evaporative Humidifier 3Lite Offers Mist-Free, Filter-Free, Smart Humidification

BEIJING, Nov. 11, 2024 /PRNewswire/ — Smartmi, a global pioneer of home appliance consumption upgrade, today is thrilled to announce the launch of the Smartmi Evaporative Humidifier 3lite. This innovative humidifier is designed to enhance everyday living with its slogan, “Smart Humidification, Simple Living.” Featuring mist-free humidification, intelligent controls, and a user-friendly design, the 3Lite delivers 14 hours of quiet, efficient operation with a 4L water tank. With the smart app and voice control, easy maintenance, and no filter replacements needed, the 3Lite offers simple, cost-effective humidification for modern homes.

Prioritizing Health for a Comfortable Environment

The Smartmi Evaporative Humidifier 3lite is designed with health and well-being at its core. Mist-free humidification is ideal for sensitive individuals, and this technology ensures optimal humidity levels without the side effects of mist, creating a healthier, allergen-free environment. It allows a peaceful night’s sleep with near-silent performance, ensuring restful, uninterrupted slumber. With a 4L large water tank & a 280mL/h humidification output, the 3Lite provides up to 14 hours of continuous operation, and it is perfect for maintaining optimal humidity levels throughout the day and night.

Intelligent Features for Modern Living

The Smartmi Evaporative Humidifier 3Lite is equipped with cutting-edge technology to bring ease and convenience to everyday life. The intelligent constant humidity mode automatically adjusts the humidity from 30% to 60%, ensuring consistent comfort in any environment. Users can manage their humidifier remotely with the Mi Home app or enjoy hands-free control via smart voice assistants, like Google Assistance, Amazon Alexa, and Yandex Alice, making it easier than ever to stay comfortable.

User-Friendly Design for Maximum Convenience

Designed with the user in mind, the Smartmi 3Lite simplifies maintenance and operation. Say goodbye to costly filter replacements – simply add water and use, saving both money and time. The top-fill design allows for hassle-free refilling, while the modular design, removable evaporation disc, and water tank make cleaning a breeze. The intuitive touch interface ensures simple operation, and the water level sidebar lets you monitor water levels in real-time. With an automatic shutdown when the water runs low and when the tank is removed, Smartmi ensures safe and reliable operation.

Pricing and Availability

The Smartmi Evaporative Humidifier 3lite is the perfect companion for anyone looking to enhance their living environment with improved health and comfort. Set to launch in the CIS, Europe, and Asia Pacific in Q4 2024, it will be offered at an affordable price. This humidifier delivers smart, simple, and efficient humidity control for your home. For more information, visit www.smartmiglobal.com or follow us on social media for the latest updates.

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SOURCE Smartmi

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Agoda Highlights Five Must-Do Road Trips Across Asia

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SINGAPORE, Nov. 11, 2024 /PRNewswire/ — Digital travel platform Agoda has unveiled a selection of five must-do road trips across Asia. The routes offer travelers a chance to explore the continent’s diverse landscapes and cultures. From Thailand’s famous and scenic Mae Hong Son loop to other captivating routes, these journeys promise unforgettable experiences for road trip enthusiasts.

Agoda’s curated list includes some of the most picturesque and culturally rich routes in Asia, each offering a unique travel experience. These road trips are perfect for those looking to discover the hidden gems of the region.

Andrew Smith, Senior Vice President, Supply at Agoda said “These road trips are perfect for those who love the open road and want to explore Asia’s diverse landscapes. Whether it’s the mountains of Thailand or the coastal roads of Vietnam, there’s so much to discover. Whichever the route, Agoda can help with great value accommodations along the way. Then all that’s left to do is to drive safe and enjoy the scenery.”

The five must-do road trips in Asia are:

Mae Hong Son Loop, Thailand
This route is renowned for its picturesque mountain views and diverse local culture. Travelers can explore charming towns and lush forests, providing a unique glimpse into the region’s heritage.

Shimanami Kaido, Japan
Connecting the islands of Honshu and Shikoku, this route features stunning views of the Seto Inland Sea. Cyclists and drivers alike can enjoy the blend of natural beauty and modern infrastructure.

Golden Triangle, India
Encompassing the cities of Delhi, Agra, and Jaipur, this road trip allows travelers to explore iconic landmarks such as the Taj Mahal and the Pink City, while experiencing the rich history and culture of the region.

Hai Van Pass, Vietnam
Known for its breathtaking coastal views, this route offers a thrilling drive through mountains and along the sea, showcasing Vietnam’s natural splendor.

Cameron Highlands, Malaysia
Providing a refreshing escape into Malaysia’s cooler climates, travelers can enjoy tea plantations, strawberry farms, and charming colonial architecture along this scenic drive.

With over 4.5 million holiday properties globally, Agoda offers great value accommodation options near any road trip route. The latest Agoda deals can be found in the Agoda app or on agoda.com/deals.

— ENDS —

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SOURCE Agoda

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Empowering the Future: MUFG Bank (China) Partnered with DCITS to promote Next-Generation Core System Development

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BEIJING, Nov. 11, 2024 /PRNewswire/ — MUFG Bank (China) and Digital China Information Service Group have joined forces to fully initiate IT digital construction. The cooperation aims to develop the next-generation core banking system and its supporting peripheral systems for MUFG Bank (China), strengthening its project quality management and system testing capabilities.

Hasegawa Yoshiki, President of MUFG Bank (China), and Wang Yongli, Co-Chairman of DCITS signed the agreement on October 24, 2024, at the Shanghai headquarters of MUFG Bank (China).

DCITS is a leading fintech company that partners with over 1,900 clients in the financial industry worldwide, helping them formulate customized strategies of digital transformation while also providing ready solutions to address various problems. MUFG Bank is Japan’s largest bank that operates globally with a strong presence in China. Leveraging its extensive project implementation experience and in-depth insights, DCITS will help MUFG Bank (China) accelerate its customer-centric digital transformation through thorough IT governance services.

This partnership not only underscores the commitment of MUFG Bank (China) and DCITS to innovation and excellence, but also reflects the broader trend of digital transformation within the financial industry. It is a testament to their shared vision of a more connected and technologically advanced future in finance.

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SOURCE DCITS

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