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Tech Mahindra Positioned as a Service Leader in the 2024 SPARK Matrix™ Contact Center Outsourcing Services by Quadrant Knowledge Solutions

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The Quadrant Knowledge Solutions SPARK Matrix™ provides competitive analysis & ranking of the leading Contact Center Outsourcing Services vendors.Tech Mahindra, with its comprehensive technology and customer experience management, has received strong ratings across the parameters of service excellence and customer impact.

PUNE, India, July 29, 2024 /PRNewswire/ — Quadrant Knowledge Solutions announced today that it has named Tech Mahindra (NSE: TECHM), a leading global provider of technology consulting and digital solutions to enterprises across industries, as the 2024 service leader in the SPARK Matrix: Contact Center Outsourcing Services (CCOS), 2024.

The Quadrant Knowledge Solutions’ SPARK Matrix™ includes a detailed analysis of global market dynamics, major trends, vendor landscape, and competitive positioning. The study provides competitive analysis and ranking of the leading service vendors in the form of its SPARK MatrixTM. The study offers strategic information for users to evaluate different provider capabilities, competitive differentiation, and market position.

According to Abhinav Das, Analyst, Quadrant Knowledge Solutions, “Tech Mahindra emerges in the CCOS market as a prominent player with its strategic emphasis on innovation and digital transformation. Through its Navixus™ business unit, the company offers a 360° digital transformation suite designed to tackle complex challenges in customer engagement and business processes. Additionally, Tech Mahindra’s proactive R&D efforts via Makers Lab  and its commitment to preserving Indian languages with Project Indus reflect a forward-thinking approach.”  

“Strategic acquisitions and launches such as Populii have further improved its capabilities in delivering comprehensive digital customer experience services. These elements collectively enhance Tech Mahindra’s ability to meet diverse client needs and adapt to evolving market demands.” adds Abhinav.

Birendra Sen, Business Head, Business Process Services, Tech Mahindra, said, “Being recognized as a service leader in the SPARK Matrix™ for Contact Center Outsourcing Services 2024 reflects Tech Mahindra’s relentless pursuit of innovation and excellence. Our Navixus™ digital transformation suite and TechM amplifAI 0→∞ artificial intelligence suite allows us to deliver scale at speed, setting new benchmarks in customer experience. By focusing on blending cutting-edge technology with deep customer insights and enhanced operational efficiency, we solidify our position as a prominent player in a rapidly evolving market.”

Quadrant Knowledge Solutions defines Contact center outsourcing services (CCOS) as the strategic business practice of engaging with the third-party service providers to manage and optimize customer interactions across multiple communication channels including phone and VOIP calls, emails, social media platforms, chatbots, and live chat. The service providers such as Tech Mahindra are responsible for the operational efficiency, resources management, and technological infrastructure maintenance required to deliver superior customer service. This includes telephony systems, customer relationship management (CRM) software, workforce management tools, and comprehensive reporting mechanisms. The service providers ensure seamless, integrated communication across channels, facilitating consistent and personalized interactions that meet evolving customer expectations. This approach allows businesses to concentrate on their core competencies while benefiting from the scalability, flexibility, and innovation offered by professional contact center outsourcing service providers.

The contact center outsourcing services (CCOS) market continues to be a strategic choice for companies aiming to enhance customer relations and streamline operations. Modern outsourcing partners now offer even more advanced infrastructure and cutting-edge technology, including sophisticated IVR systems, AI-driven CRM tools, and omnichannel communication platforms, ensuring seamless customer interactions and efficient business processes. Additionally, they provide advanced CX analytics, robust automation tools, and comprehensive consultancy for digital transformation. The latest trends in CCOS also emphasize the integration of AI and machine learning to further enhance service personalization and operational efficiency. Utilizing these outsourcing services enables companies to reallocate resources to core business functions, thereby boosting overall productivity. As businesses increasingly recognize the importance of these services in meeting growing consumer expectations, the demand for innovative and flexible CCOS solutions continues to rise.

Additional Resources:

For more information about Tech Mahindra, visit hereComplimentary download linkSPARK Matrix: Contact Center Outsourcing Services, 2024 Link

About Tech Mahindra

Tech Mahindra (NSE: TECHM) offers technology consulting and digital solutions to global enterprises across industries, enabling transformative scale at unparalleled speed. With 147,000+ professionals across 90+ countries helping 1100+ clients, TechM provides a full spectrum of services including consulting, information technology, enterprise applications, business process services, engineering services, network services, customer experience & design, AI & analytics, and cloud & infrastructure services. It is the first Indian company in the world to have been awarded the Sustainable Markets Initiative’s Terra Carta Seal, in recognition of actively leading the charge to create a climate and nature-positive future. Tech Mahindra is part of the Mahindra Group, founded in 1945, one of the largest and most admired multinational federation of companies. For more information on how TechM can partner with you to meet your scale at speed imperatives, please visit https://www.techmahindra.com/

Media Contacts:
Tech Mahindra
Abhilasha Gupta,
Head – Global Corporate Communications & Public Affairs, Tech Mahindra
Email: Abhilasha.Gupta@TechMahindra.com; media.relations@techmahindra.com

About Quadrant Knowledge Solutions

Quadrant Knowledge Solutions is a global advisory and consulting firm focused on helping clients in achieving business transformation goals with Strategic Business and Growth advisory services. At Quadrant Knowledge Solutions, our vision is to become an integral part of our client’s business as a strategic knowledge partner. Our research and consulting deliverables are designed to provide comprehensive information and strategic insights for helping clients formulate growth strategies to survive and thrive in the ever-changing business environments.

For more available research, please visit https://quadrant-solutions.com/market-research/ 

Media Contact:
Ajinkya Ingle
Quadrant Knowledge Solutions 
Regus Business Center 
35 Village Road, Suite 100, 
Middleton, Massachusetts 01949, United States 
Email: ajinkya@quadrant-solutions.com 
Phone: (+1) 978-344-2770
Content Source: https://quadrant-solutions.com/press-release/tech-mahindra-positioned-as-a-service-leader-in-the-2024-spark-matrixtm-contact-center-outsourcing-services-by-quadrant-knowledge-solutions-742
Connect with us on LinkedIn- https://www.linkedin.com/company/quadrant-knowledge-solutions/

Logo: https://mma.prnewswire.com/media/746706/1470558/Quadrant_Knowledge_Solutions_Logo.jpg 

 

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Chaos Agents Private Alpha launches along with crowdfunding campaign on Republic, oversubscribed within 6 hours

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Popularium’s first game sees more than 20,000 players applying for 1,000 Alpha spots, closes $50,000 equity crowdfunding target in less than 6 hours

LOS ANGELES, Dec. 26, 2024 /PRNewswire/ — Chaos Agents, the world’s first autobattler-royale, designed by Richard Garfield and the first game developed by Popularium, launched its private Alpha today. Since the announcement of the private Alpha at Gen Con 2024 in Indianapolis, more than 20,000 players have signed up for 1,000 seats. To meet the demand, Popularium will increase the number of Alpha seats to 5,000 for the initial launch of the Alpha, and plans to expand the Alpha beyond 10,000 players in early 2025.

“We have been overwhelmed by the response to the Alpha announcement,” said Arka Ray, President and CTO at Popularium. “The number of players who want to join the Alpha and experience Richard’s vision has been over 20 times more than we anticipated. And we continue to get hundreds of new applications each week. We’re expecting more than 30 thousand applicants by year end. The team is working through the holidays to accommodate as many players as possible at this early stage of the Alpha. We want every applicant to have an opportunity to experience Chaos Agents as soon as possible.”

To prepare for this rapid expansion, Popularium launched an equity crowdfunding campaign on the Republic platform. The campaign was fully committed and then oversubscribed within six hours of launching publicly. The Popularium campaign on Republic enables members of the public to invest in Popularium. Ray attributed the rapid close of the campaign to players and fans of Popularium co-founders Richard Garfield (Magic: the Gathering) and Jonathan Bankard (Hearthstone, World of Warcraft, Diablo, Command and Conquer) wanting to directly support the development of their next original game.

“This is an exciting time for Chaos Agents,” said Garfield in a community Q&A on the occasion of launch of the Chaos Agents Alpha and crowdfunding campaign on Republic. “The game is being really well received by players, much more so than I expected at this early stage. There are so many different types of play modes that we want to build into Chaos Agents, and thanks to the community and the technology we have built, it’s becoming clear what we can and should be building. There’s no more exciting time for a game’s development when players are clearly enjoying it, but at the same time the opportunities for improvements seem endless.”

The Alpha Launch follows the announcement that Popularium has committed to the “forever multiplayer game” model for Chaos Agents. Through the use of dedicated servers and its proprietary Chaos Cloud Gaming Engine, Popularium plans to ensure that Chaos Agents will be a multiplayer game that “can’t be killed” or taken offline. Players are expected to always have a way to play the game with the globally unique superheroes they have recruited to their team. Garfield and Ray attributed the positive response from this announcement as having helped generate additional interest in the Chaos Agents Alpha and crowdfunding campaign.

In Chaos Agents, the first game of the “autobattler-royale” genre, players coach and guide a globally unique superhero – their Chaos Agent – to victory in a grand battle royale against dozens of other Agents. The player coaches and powers their hero up through deep, strategic card play similar to Garfield’s legendary games, such as Magic and Keyforge, and then sits back and watches as their Agent goes to battle, preparing for the next round of upgrades. Each Agent is globally unique – which means that only one player in the world will be able to play with an Agent at a time and become the global expert on that Agent.

“Evolving and creating new genres is just so much fun,” said Jonathan Bankard, Game Director for Chaos Agents. “All of us at Popularium have worked on projects like Magic and Hearthstone that started as small dreams that ended up impacting many more players than we initially hoped. We are trying something similar with Chaos Agents–to bring the autobattler genre of games to many more people through the proven format of battle royales. The advantage we now have is the early involvement of our community in helping us polish this uncut gem into a brilliant, shining diamond through their play and now investments that let them own a piece of Popularium.”

Chaos Agents plans to expand its Alpha in late January together with the Second Chaos World Championship, and plans to expand the Alpha capacity each month before entering Early Access in late 2025. Players can sign up for the Alpha at popularium.com and request priority access by joining the Chaos Agents Discord server.

About Popularium: Popularium was founded by an all-star team of gaming industry veterans behind the largest multiplayer games and platforms in history, such as Magic: The Gathering, Hearthstone, World of Warcraft, and Xbox Live, to innovate and create gaming experiences. Popularium started from a simple idea: What would games look like if they involved the community from an early stage? What if this community had the tools to impact the narrative and economy by playing games the way they want to, rather than the way games wanted them to play? Chaos Agents, designed by Popularium co-founder Richard Garfield, is Popularium’s first effort to bring this vision to life.

Press Contact: Chris Gale, Chris@GaleStrategies.com 

View original content:https://www.prnewswire.com/news-releases/chaos-agents-private-alpha-launches-along-with-crowdfunding-campaign-on-republic-oversubscribed-within-6-hours-302339109.html

SOURCE Popularium

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MoonFox Analysis | “ACGN Merch Economy” Surge and the Breakthrough of the “Dimension Wall” in ACGN Consumption

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About us: Aurora Mobile (NASDAQ: JG) established in 2011, is a leading customer engagement and marketing technology service provider in China. Its business includes notification services, marketing growth, development tools, and data products. As its sub-brand, MoonFox Data is a leading expert in data insights and analysis services across all scenarios, aiming to help companies gain market insights and empower precise decision-making.

SHENZHEN, China, Dec. 26, 2024 /PRNewswire/ — In today’s cultural consumption landscape, the “ACGN Merch Economy” (Anime, Comics, Games, Novels) is rapidly gaining momentum. The consumption of “ACGN Merch” has emerged as a hot topic in the market. This concept originates from ACGN culture and refers to an economic model centered around virtual content, including anime, games, and novels. It generates commercial value through various means, such as derivatives, copyright operations, and offline activities. With the widespread dissemination of ACGN culture and the continuous expansion of its audience, the influence of the “ACGN Merch Economy” has transcended traditional boundaries, permeating mainstream culture and the real economy. This phenomenon blurs the lines between the previously separate worlds of ACGN and the real world. As the “ACGN Merch Economy” continues to extend its influence across multiple dimensions, its market impact and commercial value are becoming increasingly evident.

I. User Expansion: “ACGN Merch” Becomes the New Social Currency for the Younger Generation

Historically, ACGN culture has been viewed as a niche subculture, but it is now trending toward wider popularity and mainstream acceptance. According to public data, the size of China’s ACGN industry reached RMB 221.9 billion in 2023, with projections estimating it will grow to RMB 270 billion by 2024. By 2029, the market value is expected to double, exceeding RMB 590 billion. The industry is primarily divided into content markets and peripheral derivative markets. In 2023, the peripheral derivative market accounted for 46.1% of the industry, reflecting a significant increase of 18.1% since 2016. This notable growth underscores the rise of the peripheral derivative market as a key driver in the ongoing expansion of the ACGN industry.

Chinese ACGN Industry Market Size

Year

 

Industry Size (Billion RMB)

 

Annual Growth Rate

2023

2219

2024E

2750

Annual Growth 16.6%

2029E

5900+

Data Source: Zero Power Industrial Research Institute

ACGN Industry Market Distribution

2016

2023

ACGN Content Market

72.0 %

53.9 %

ACGN Peripheral Derivative Market

28.0 %

46.1 %

Data Source: Zero Power Industrial Research Institute

According to public reports, China’s general ACGN user base has grown substantially, reaching approximately 460 million by 2021. As ACGN culture continues to break through the “dimension wall,” this large user base is still expanding. The younger demographic, particularly those aged 25 and under, is undoubtedly the main force driving ACGN culture. Data from MoonFox iMarketing indicates that these mobile internet users show a strong preference for ACGN communities and anime and manga-related apps. Additionally, the ACGN-related mobile internet industry exhibits a clear holiday effect. Monitoring data from MoonFox iApp reveals that both the anime and manga industry and ACGN community applications see a noticeable increase in active user numbers during the winter and summer holidays.

TGI (Target Group Index) of User Preferences of Mobile Internet Users Aged 25 and Under

Industry

TGI

ACGN Community

280

 

Couple Interaction

276

 

Higher Education

269

 

Anime & Manga

247

 

Image Sharing

244

 

Gaming Platform

231

 

Game Assistant

229

 

Card & Board Games

220

 

Music Games

216

 

Strategy & Puzzle

215

Data Source: MoonFox iMarketing, Data Cycle: October 2024

Changes in User Base for ACGN and ACGN Community Apps (Unit: 10,000)

 

Year/Month

 

Anime & Manga

ACGN Community

2024-01 (Winter Vacation)

3,893.48

350.53

2024-02 (Winter Vacation)

4,152.07

342.98

2024-03

3,651.66

354.12

2024-04

3,466.41

320.66

2024-05

3,345.23

298.43

2024-06

3,555.53

317.29

2024-07 (Summer Vacation)

4,006.55

338.06

2024-08 (Summer Vacation)

3,805.50

361.99

2024-09

3,062.02

288.87

2024-10

3,126.15

331.54

Data Source: MoonFox iApp, Data Cycle: January 2024November 2024

As the data indicates, ACGN culture is no longer confined to fringe groups; it is gradually becoming part of mainstream culture, particularly among the younger generation, where its influence is profound. “ACGN Merch,” as a product of ACGN culture, have transcended mere entertainment consumption and emerged as a new medium for social interaction, acting as a form of “social currency” for youth. This shift is driven by a strong demand for personalization and community identity among young people. In their social circles, shared interests and hobbies serve as bonds connecting individuals, and “ACGN Merch”—whether in the form of anime character merchandise, in-game items, or related cultural symbols—become tools for self-expression and identity building. By sharing and exchanging these “ACGN Merch,” young people create common cultural spaces and social networks, enhancing their connections and sense of belonging.

II. Expanding Scenarios: ACGN Continues to Step Deeper into the Real World

As ACGN culture continues to permeate various aspects of life, its commercial scenarios are expanding from the virtual realm into the real world. In recent years, ACGN retail brands have emerged rapidly, serving as a vital bridge between ACGN and mainstream culture. Numerous ACGN brand retail stores are experiencing significant growth, with KAYOU opening 318 locations. This expansion of ACGN retail outlets has also spurred the development of related industries, including anime exhibitions, themed cafes, and a range of online communities and offline gatherings. As a result, ACGN culture is constructing a diverse ecosystem that integrates various facets of entertainment and social interaction.

Number of ACGN Retail Stores

 

Brand

Number of Stores

 

KAYOU

318

IPSTAR

139

BOOM COMIC

58

GOODSLOVE

50

MarchMonster

37

Kyoko ACGN MerchStore

35

GUGUGUGU

34

Mancool

34

HEYZAKKA

25

Karasumaya

23

Data Source: Lei Newspaper, Data Cycle: November 2024

This ecosystem not only enriches consumer experiences but also presents new business opportunities for traditional physical enterprises. According to the State-owned Assets Supervision and Administration Commission of Shanghai, the Bailian ZX Creative Center—the first commercial complex in China focused on ACGN culture—transformed from the former Hua Lian Shopping Mall. It has successfully gathered major overseas ACGN retail and social cultural experiences. By the end of 2023, its sales reached RMB 300 million, with daily foot traffic increasing by 3 to 8 times post-transformation.

In addition to physical stores, IP marketing has become a crucial driver for ACGN culture’s rapid integration into the mainstream. In recent years, many restaurant brands have begun targeting the ACGN market. Notable brands such as Pizza Hut, HEYTEA, and KFC have engaged in ACG IP marketing, collaborating with popular ACGN franchises like Naraka: Bladepoint, Light and Night, and Genshin Impact to release limited-edition products and events. These collaborations not only cater to the collection and experiential needs of ACGN fans but also generate buzz and enhance brand visibility, boosting the youthful appeal of these companies.

Partial Restaurant Brand Collaborations with ACGN IPs

Date

Brand

 

Co-branding IP

2024.01

Pizza Hut

Naraka: Bladepoint

2024.03

HEYTEA

Light and Night

2024.04

NAIXUE

Arknights

2024.04

ChaPanda

Honkai: Star Rail

2024.05

Auntea Jenny

Howl’s Moving Castle

2024.05

ChaPanda

Tuntunzai

2024.05

YH.TANG

The King’s Avatar

2024.07

KFC

Genshin Impact

2024.08

Luckin Coffee

Black Myth: Wukong

The commercial value of ACGN culture extends far beyond mere entertainment and consumption; it has evolved into a cultural phenomenon, societal trend, and even an economic model. The purchasing power and enthusiasm of the ACGN demographic are significant and should not be underestimated. In marketing strategies, leveraging ACGN culture provides brands with fresh perspectives and approaches. By collaborating with ACGN IPs, brands can forge deeper emotional connections with young consumers, enhancing brand awareness and loyalty through “ACGN Merch” and the “Fans Economy.” These cross-industry collaborations not only drive innovation and diversification in marketing strategies but also enrich brand performance, ultimately propelling the prosperity of the ACGN economy.

Our Information:

Website: https://www.moonfox.cn/
Contact number: 400-888-0936

Contact us:

Name: Felix
Title: Director of Sales, Industry Insight Division
Tel: +86 -13366276383
Email:zhouzt@jiguang.cn
Address: 608/F, Tower B, Wintrust Center, No. 1 Xidawang Road, Chaoyang District, Beijing, China

Name: Janette Zhou
Title: Marketing Manager
Tel: +86-13928239332
Email: zhouxt@jiguang,cn
Address: 608/F, Tower B, Wintrust Center, No. 1 Xidawang Road, Chaoyang District, Beijing, China

View original content:https://www.prnewswire.com/news-releases/moonfox-analysis–acgn-merch-economy-surge-and-the-breakthrough-of-the-dimension-wall-in-acgn-consumption-302339259.html

SOURCE Aurora Mobile Ltd

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Grupo Financiero Banorte, chaired by Carlos Hank-González, has been awarded as “Bank of the year 2024” in Mexico by The Banker

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The Banker awarded Grupo Financiero Banorte for its strength and service in digital banking, thanks to its investment in technology and innovation It was also recognized for the increase in the number of transactions from the mobile app in its programmed savings and fund investment services

MEXICO CITY, Dec. 26, 2024 /PRNewswire/ — Grupo Financiero Banorte was recognized as the “Bank of the Year 2024” in Mexico by the prestigious international publication The Banker, based on its financial results and for its innovation and strength in digital banking, its broad portfolio of services since its implementation, and for incorporating new technologies such as artificial intelligence, behavioral analytics, data science and biometric authentication.

Grupo Financiero Banorte’s strategy in innovation and technological investment allowed it to streamline operations, improve the customer experience, develop hyper-personalized offers, and remain the best bank in Mexico.

“We are very pleased to win for the fifth time the Bank of the Year Award in Mexico granted by The Banker. We are proud to have 125 years of experience operating in the Mexican market and this recognition distinguishes us as an innovative and cutting-edge financial institution, capable of maintaining its competitive position in the market,” said Carlos Hank-González, Chairman of the Board of Grupo Financiero Banorte.   

Marcos Ramírez Miguel, CEO of Grupo Financiero Banorte, stated that “in this new digital era that transforms the way people operate and all their activities, Banorte stands out for its high level of customer service, adapting quickly to the demands of users who seek a personalized and accessible service at any time and from anywhere”.

The Banker evaluated the financial strength, profitability and results of more than 5,000 banks.

Participating institutions were rated on their ability to deliver strong financial results and transform challenges into opportunities in an ever-changing business environment.

The Banker, the most important specialized publication for international banking, awards this prize annually, which is considered a standard of excellence. Banorte previously won it in 2022, 2020, 2018 and 2016.

Learn more about The Banker award: https://www.thebanker.com/The-Banker-s-Bank-of-the-Year-Awards-2024-1733356897 

About Banorte
Grupo Financiero Banorte (GFNorte) is the largest financial institution in Mexico. It provides financial services to individuals and corporations through its banking, brokerage, fund management, insurance, pension, leasing and factoring, warehousing, portfolio management and remittance businesses.
GFNorte also includes Afore XXI Banorte, the largest retirement savings fund in Mexico in terms of assets under management. GFNorte is a public company listed on the main index of the Mexican Stock Exchange and has 33,696 employees, 1,177 branches, 11,027 ATMs, 220,237 POS terminals and 17,960 correspondents.

LinkedIn: Grupo Financiero Banorte
Twitter: @GFBanorte_mx
Facebook: Grupo Financiero Banorte.
Contact the External Communications team for more media information: prensabanorte@banorte.com
Contact number: +52 (55) 8471-7481 

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SOURCE Banorte

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