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Easy On Hold Unveils Generative AI Voice Feature for IVR and Auto Attendant Prompts in 68+ Languages, Dialects and Accents

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6 months ago

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Clones Match the On-Site Human Talent for Cohesive Voice Branding

KALAMAZOO, Mich., July 26, 2024 /PRNewswire/ — Easy On Hold, a leading provider of on hold and background music for businesses, announces the launch of its EOH AI Studio, a generative AI voice site that allows clients to instantly create and download IVR and auto attendant prompts. The feature solves the problem commonly faced by phone and communications technicians who install or update phone systems and require professional voice recordings “on the spot, but don’t want to record them with their own voices, or have used other AI options out there and have been disappointed with the results,” says Julie Brown, Easy On Hold President and CEO.

Clients can self-serve in seconds, with text to speech and foreign translation for virtually any language they require.

“Phone techs are moving fast, working for enterprises which can require hundreds of prompts and recordings for inbound callers navigating to departments or specific types of assistance,” Brown said. “Phone techs end up recording these prompts themselves, or waiting days for human voice over talents to complete them, or using inferior AI sites that sound too robotic and off-putting. With EOH AI Studio, our clients can self-serve in seconds, with text to speech and foreign translation for virtually any language they require.”

Brown says the EOH AI Studio is unique in that the main clones are those of the on-site human voice over talents. “If you’ve already been using our on-staff voice overs for your on hold marketing or other audio marketing, you can begin using the clones of these voices to speed up turnaround time on projects, and ensure cohesive voice branding,” Brown explained. “The clones of these on-staff humans can speak any language, so it’s the same voice heard by all your callers – that’s a nice touch.”

EOH AI Studio also includes free re-reads of scripts when the clones don’t deliver the type of emotion, phrasing or pronunciation desired by the client. “If you don’t care for what the clone provided, just ask for a human re-read for no extra fee. You can’t do that with the leading AI services out there,” said Brown.

EOH AI Studio includes:

Text to speech toolForeign language translation toolMultiple results for each script, with different types of phrasingFree human re-read in all languages if the cloned voices don’t deliver the desired result68+ languages, dialects and accentsIn addition to clones of the on-staff human voiceover talents, many other clones to choose from when additional voices are desired

About Easy On Hold

Founded in 1997, Easy On Hold revolutionized music on hold technology with the introduction of a live stream of licensed music and custom content in 2013. Today, Easy On Hold leads the industry in innovation with end-to-end streaming applications, both cloud-based and on-prem in Avaya, Microsoft Teams Phone, Cisco, Genesys, FreeSwitch, Asterisk, Broadsoft and dozens more, providing a seamless experience across nearly all VOIP and PBX phone system platforms. Easy On Hold is dedicated to driving more customer engagement and resulting revenue for its thousands of customers around the world.

Media Contact:
For more information about AI Voice or to schedule an interview, please contact:
Tim Brown, Vice President and Chief Technology Officer
888-798-4653
Tim.brown@easyonhold.com
easyonhold.com

View original content to download multimedia:https://www.prnewswire.com/news-releases/easy-on-hold-unveils-generative-ai-voice-feature-for-ivr-and-auto-attendant-prompts-in-68-languages-dialects-and-accents-302207682.html

SOURCE Easy On Hold

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Singapore’s Sodion Energy Secures MWh Supply of US Developed Advanced Sodium-Ion Batteries from UNIGRID

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23 minutes ago

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January 12, 2025

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SINGAPORE, Jan. 13, 2025 /PRNewswire/ — Sodion Energy, a leading provider of sodium-ion batteries for e-mobility and integrated energy storage solutions in Southeast Asia, has secured a landmark agreement for an initial 10 MWh supply of advanced sodium-ion batteries developed by UNIGRID Inc., a California-based innovator in sodium-ion battery technology.

This collaboration strengthens Sodion Energy’s ability to address the region’s rising demand for affordable, eco-friendly, and high-performance battery solutions across mobility and energy storage sectors.

“Our collaboration with UNIGRID is a game-changer,” said Dr. CC Hang, Chairman of Sodion Energy. “These next-generation sodium-ion batteries will allow us to tackle key markets, starting with lead-acid battery replacements in e-mobility and extending into large-scale renewable energy projects and grid stabilization initiatives.”

Sodium-ion batteries offer distinct advantages, including cost-efficiency, enhanced safety, and the use of abundant raw materials, making them a sustainable choice for energy storage. With fast-charging capabilities and intrinsic non-flammability, they are exceptionally suited to Southeast Asia’s tropical climate and rapidly growing energy needs.

With a strategic focus on advanced battery technologies, Sodion Energy is poised to play a key role in driving Southeast Asia’s transition to cleaner, safer, and more sustainable energy solutions.

Website: https://sodione.com

Follow us on LinkedIn: Sodion Energy

About Sodion Energy

Headquartered in Singapore, Sodion Energy is an applications engineering leader driving the commercialization of Sodium-ion batteries across Southeast Asia. SE’s sodium-ion pack solutions are tailored to meet the diverse needs of industries such as mobility and energy storage, contributing to a more sustainable future.

View original content:https://www.prnewswire.com/apac/news-releases/singapores-sodion-energy-secures-mwh-supply-of-us-developed-advanced-sodium-ion-batteries-from-unigrid-302347661.html

SOURCE UNIGRID and Sodion Energy Pte. Ltd

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AirCheck Australia & New Zealand Renamed as RCS MEDIA MONITORS

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1 hour ago

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January 12, 2025

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SYDNEY, Jan. 13, 2025 /PRNewswire/ — AirCheck, a leading provider of broadcast monitoring services in Australia and New Zealand is pleased to announce its renaming as RCS MEDIA MONITORS, effective immediately.

AirCheck monitors songs and commercials providing almost real time reporting tools for radio and television broadcasters, music media, record companies, advertising agencies and industry analysts.

This change reflects the company’s growth, expanded service offerings, and a strengthened focus on providing comprehensive media intelligence.

The new name, RCS MEDIA MONITORS, builds on the expertise of its parent company, RCS, to offer enhanced monitoring solutions. By integrating RCS’s global technology and resources, the company will provide clients with a broader range of tools for tracking and analysing media campaigns across a variety of platforms and markets.

“We’re excited to take this step forward,” said Philippe Generali, President and CEO of RCS Global. “The rebranding to RCS MEDIA MONITORS allows us to expand our reach and improve our services, giving clients access to deeper insights and a wider array of media monitoring tools. With RCS’s support, we can offer more robust data and solutions that cover not just broadcast, but also digital and emerging media channels.”

The name change signals the company’s commitment to evolving with the changing media landscape. With RCS MEDIA MONITORS, clients can expect the same reliable monitoring services they’ve trusted for over 20 years in Australia and 15 years in NZ.

www.rcsmediamonitors.com.au

About RCS MEDIA MONITORS

RCS MEDIA MONITORS (formerly AirCheck) is a leading provider of broadcast monitoring and media intelligence solutions in Australia, New Zealand and India. The company helps clients across industries optimise media strategies, measure performance, and gain insights from a wide range of traditional and digital media. RCS MEDIA MONITORS is part of RCS, a global leader in broadcast automation and media technology.

View original content to download multimedia:https://www.prnewswire.com/apac/news-releases/aircheck-australia–new-zealand-renamed-as-rcs-media-monitors-302347810.html

SOURCE RCS MEDIA MONITORS

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iM Global Partner mourns the passing of Philippe Uzan

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1 hour ago

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January 12, 2025

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PARIS, Jan. 13, 2025 /PRNewswire/ — It is with deep sadness that iM Global Partner (iMGP) announces the passing, one month ago, of our dear friend and colleague, Philippe Uzan.

 

 

Philippe’s exceptional career in asset management spanned more than 30 years and is marked by remarkable achievements in the organizations for which he worked and deep contributions to the industry as a whole. His passing is a tremendous loss to all who knew and worked with him.

Philippe joined iM Global Partner in February 2020 as Deputy CEO and CIO Global Asset Management, responsible for overseeing our financial strategies and products and designing value-added investment solutions for our clients across Europe and the United States.

His expertise spanned all asset classes, and he had a deep understanding of markets and their impact on investors and their investment needs. He was an eloquent man who contributed a number of papers and articles to the media, always with the intention of educating and making financial concepts more relatable. He has left an indelible mark on our organization and on the broader industry.

Prior to joining iM Global Partner, Philippe was latterly Chief Investment Officer at Edmond De Rothschild Asset Management, where he worked for 11 years and where he led the portfolio management teams, optimizing the synergies between analysis and portfolio management. He previously spent three years as Research and Global Asset Allocation Director, where he developed the portfolio management and research teams and modernized investment processes and the product range.

Philippe began his career as an Equity Derivatives Trader at Société Générale and held roles at AGF Asset Management (now part of Allianz Global Investors) and Natixis AM.

Throughout his career, Philippe’s outstanding intelligence, humility, and collaborative spirit earned him the respect and admiration of his peers.

Philippe Couvrecelle, Founder and CEO of iM Global Partner, expressed his heartfelt condolences: “It was with infinite sadness and pain that I learned of Philippe’s passing from a devastating illness. I had known Philippe closely for almost 20 years, as we worked together for Natixis, Edmond de Rothschild and iMGP. I pay immense tribute to his humanity, his sense of humor, his brilliant intelligence and his presence, which I will deeply miss. We had shared so much and still had so much to do together. In his memory, we will continue our path forward with strength, success and intensity, always preserving our values and our company culture to which he was so attached.

We will all miss Philippe enormously at iM Global Partner. He will be remembered not only for his professional achievements but also for his warmth, generosity, kindness and his unwavering dedication to his colleagues and community. Our thoughts are with his wife and three children, his family, friends and loved ones during this difficult time.”

CONTACT: media@imgp.com

 

 

SOURCE iM Global Partner

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