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Sun Life recognized for innovative employee GenAI chatbot with 2024 CIO Award

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Secure chatbot empowers employees to safely experiment with GenAIOver 5,000 employees using the tool per weekPropelled productivity and 229 per cent increase in use less than a year after launch

TORONTO, July 25, 2024 /CNW/ – Sun Life has been named a 2024 CIO Awards Canada winner for their Sun Life Asks GenAI chatbot. The CIO Awards Canada celebrate Canadian organizations and the teams within them that are using IT in innovative ways to deliver business value, whether by creating competitive advantage, optimizing business processes, enabling growth, or improving relationships with customers. The award recognizes the tech world’s most innovative organizations and accomplished leaders.

Sun Life Asks is an internal GenAI chatbot that enables employees to find quick answers and general assistance with daily tasks. Housed within Sun Life’s existing technology ecosystem, the tool performs tasks similar to chatbots available externally and can help with everything from summarization of text to organizing ideas for a presentation or even analyzing the purpose or sentiment of an article.

“GenAI is an important part of our digital transformation and we are committed to safely innovating and adopting emerging technology,” said Laura Money, Executive Vice-President, Chief Information and Technology Innovation Officer, Sun Life. “Our goal is to ensure that our employees have access to the benefits of a GenAI chatbot for work-related purposes, while keeping Client and company data safe. We’re honoured that CIO Awards Canada has recognized Sun Life Asks as one of the most innovative projects for 2024.” 

Sun Life Asks is helping employees develop skills for the future and in just eight short months since launch:

Employees report saving minutes to hours each day on regular tasks and are reinvesting that time into work they find most meaningful.The tool has generated over 400,000 queries in the first 8 months, with 10,000 queries daily – in fact, use has climbed 229 per cent between launch and now.Over 2500 employees have continued to upskill to better understand AI through CIFAR’s Destination AI course, embedding within our own internal training platform. The course covers machine learning, GenAI, big data and deep learning, as well as the role we all play in shaping this emerging technology as it continues to evolve.A new prompt training course also just launched internally to help employees learn strategies to write clearer prompts to generate better GenAI outputs. 

Sun Life is committed to digital leadership and to ensuring a focus on client impact by continuing to adopt and experiment with innovative technology. Our culture is rooted in safety and security which extends to our adoption of emerging technologies. Through technology like GenAI, Sun Life empowers its people to enhance their skills to propel our Purpose, to help clients achieve lifelong financial security and live healthier lives, forward.

About Sun Life

Sun Life is a leading international financial services organization providing asset management, wealth, insurance and health solutions to individual and institutional Clients. Sun Life has operations in a number of markets worldwide, including Canada, the United States, the United Kingdom, Ireland, Hong Kong, the Philippines, Japan, Indonesia, India, China, Australia, Singapore, Vietnam, Malaysia and Bermuda. As of March 31, 2024, Sun Life had total assets under management of $1.47 trillion. For more information, please visit www.sunlife.com

Sun Life Financial Inc. trades on the Toronto (TSX), New York (NYSE) and Philippine (PSE) stock exchanges under the ticker symbol SLF.

About the CIO Awards Canada

The CIO Awards Canada celebrate Canadian organizations and the teams within them that are using IT in innovative ways to deliver business value, whether by creating competitive advantage, optimizing business processes, enabling growth, or improving relationships with customers. It is an acknowledged mark of enterprise excellence. Because the award is given to company projects rather than individuals, it is an honour that everyone on Canadian team can take pride in.

About IDC 

International Data Corporation (IDC) is the premier global provider of market intelligence, advisory services, and events for the information technology, telecommunications, and consumer technology markets. With more than 1,300 analysts worldwide, IDC offers global, regional, and local expertise on technology, IT benchmarking and sourcing, and industry opportunities and trends in over 110 countries. IDC’s analysis and insight helps IT professionals, business executives, and the investment community to make fact-based technology decisions and to achieve their key business objectives. Founded in 1964, IDC is a wholly owned subsidiary of International Data Group (IDG), the world’s leading tech media, data, and marketing services company. To learn more about IDC, please visit www.idc.com. Follow IDC on Twitter at @IDC and LinkedIn. Subscribe to the IDC Blog for industry news and insights. To learn more about IDC Canada, please visit www.idc.com/ca or follow us on Twitter at @idccanada and LinkedIn.

About CIO

CIO focuses on attracting the highest concentration of enterprise CIOs and business technology executives with unparalleled peer insight and expertise on business strategy, innovation, and leadership. As organizations grow with digital transformation, CIO provides its readers with key insights on career development, including certifications, hiring practices and skills development. The award-winning CIO portfolio provides business technology leaders with analysis and insight on information technology trends and a keen understanding of IT’s role in achieving business goals. CIO is published by Foundry (formerly IDG Communications, Inc.) Company information is available at http://www.foundryco.com

Note to editors: All figures in Canadian dollars

Media Relations Contact:     
Kelsey Rutherford
Director 
Corporate Communications 
T. 416-317-6249
kelsey.rutherford@sunlife.com

SOURCE Sun Life Financial Canada

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The pioneered intelligent airborne detection technology by State Grid Zaozhuang Power Supply Company

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ZAOZHUANG, China, Sept. 29, 2024 /PRNewswire/ — The traditional manual detection is likely to be made towards the phase A in the lower layer; while the intelligent airborne detection is actually made towards the phase A in the upper layer. This represents the comparison result for the discharge hidden danger of the No. 23 tower insulator of the 10 kV cement plant line in the 110 kV Tendong Substation outgoing line by different detection methods, yet the accurate judgment brought by the innovative application of unmanned aerial vehicle airborne ultrasonic partial discharge detection technology.

By the end of August 12, the application of the self-developed UAV airborne ultrasonic partial discharge detection technology by State Grid Zaozhuang Power Supply Company has reached a year, during which, a total of 450 unmanned aerial vehicles were detected, 63 hidden hazards of partial discharge were identified, leading to a reduction of 37 equipment failures, the reduction of the power distribution network fault outage rate by 68%, and improving the power supply reliability rate to 99.982%.

According to Zhang Jianhua, Director of the Operation and Maintenance Department of Zaozhuang Power Supply Company, this technology is initiated in China, rewriting the tradition and passivity of power distribution network partial discharge fault investigation by hearing voice manually over a long time, and leaping into the era of intelligent imaging diagnosis. As the capillaries of the large power grid connecting thousands of households, the current average height of the distribution network tower is 15 to 18 meters, and both the insulators and cable heads on the top of these towers are important detection parts, the improvement in traditional manual detection methods is badly needed. To this end, they, by boldly integrating UAV with local imaging inspection technology, used the advantages of UAV multi-angle close-range inspection to carry out partial discharge inspection, innovated and broadened the technical dimension of aerial patrol, took the lead in enabling accurate collection of voiceprint local release data, and completed demonstration of putting the technology into practical application.

Innovation is not as simple as one plus one, the technology research took a year. Since June 2022, by means of hardware structure transformation and multi-algorithm fusion optimization, they have successively overcome a range of problems such as the inability of traditionally partial discharge inspection to lock the discharge part, the partial discharge detection of UAV propeller noise interference, and the geographical conditions of inspection, and enabled the high-quality and efficient partial discharge imaging detection of the power distribution network. In July 2023, the technology was put into trial use, and later in December of the same year, it was inspected and accepted by the State Grid Shandong Electric Power Company.

During the trial use, the Zao Zhuang Power Supply Company, by giving full play to its advantages as being directly managed and operated by State Grid Corporation of China, coordinated 162 power distribution network lines, and allocated 35 UAVs for the seven power supply centers affiliated to it in a unified manner, and trained 26 drone pilots. Beyond that, it repeatedly carried out technical verification and optimization in the trial use, reducing the time to inspect the base tower 1 from 25 minutes to 15 minutes, indicating an efficiency improvement by 1.8 times compared to the traditional manual inspection, making the accuracy reach 100%.

Instead of revolving around the tower, staring at the equipment for a long time, and being anxious but unable to do anything, Li Yanlin, the specialist staff from Operation and Maintenance Department of Zaozhuang Power Supply Company expressed the pleasure that thanks to the intelligent airborne detection technology, the partial discharge failures found in the power distribution network could be eliminated as soon as they are identified, leading to the great transformation of the operation and maintenance of distribution network from “eliminating present problems” to “preventing them before they are present”, and the formation of a sound situation of intelligent operation and maintenance.

View original content:https://www.prnewswire.com/apac/news-releases/the-pioneered-intelligent-airborne-detection-technology-by-state-grid-zaozhuang-power-supply-company-302261739.html

SOURCE State Grid Zaozhuang Power Supply Company

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KT Corporation and Microsoft Take ‘Giant Step’ to Accelerate AI Innovation in Korea

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Five-year, multi-billion-dollar strategic partnership to drive AI transformation for more than 650 thousand businesses and 17 million consumers across Korea 

Korea-customized AI model collaboration, including OpenAI’s GPT-4o through Azure OpenAI Service, to enable emerging AI use cases for different industry verticals   

KT and Microsoft collaborate on Korean sovereign cloud solution development and market launch to drive cloud and AI innovation for the public sector and regulated industries 

KT will launch a new AX-specialized service company delivering Microsoft-powered AI transformation service to enterprise customers  

KT and Microsoft to further partner for AI ecosystem development and joint R&D, through initiatives including an AX co-innovation center and a Microsoft Research collaboration  

SEOUL, South Korea and REDMOND, Wash., Sept. 29, 2024 /PRNewswire/ — KT Corporation and Microsoft today unveiled a five-year multibillion-dollar partnership, which includes an investment from KT in the areas of Artificial Intelligence (AI), cloud technologies, and IT business, and a resource commitment from Microsoft in the areas of infrastructure and people. Through this partnership, the companies will propel KT’s AI and ICT (AICT) transformation, and accelerate the advancement of AI services and innovation in Korea. 

Following the agreement in June, KT and Microsoft have engaged in ongoing discussions to strengthen ties and outline key areas of collaboration and support. This strategic partnership is expected to drive progress in five pivotal areas: Development of customized AI solutions for Korea, delivering Korean sovereign cloud solutions, the establishment of an AI transformation (AX)-specialized service company, AI R&D capabilities advancement across Korea and KT’s AICT transformation. 

Developing Customized AI Solutions for Korea
KT and Microsoft will engage in engineering collaboration to develop a customized version of GPT-4o and explore developing a customized version of Microsoft’s Phi family of small language models, with KT’s extensive set of high-quality data around Korean culture and industries. These models will be used for both KT’s internal and consumer-facing applications such as customer service chatbots, and also for building industry-specific AI solutions for B2B customers across industry verticals to best serve the needs of Korean consumers and businesses. KT will leverage Microsoft Copilot Studio and Azure AI Studio to develop custom AI agents aimed at differentiating customer experiences. KT plans to expand the development and utilization of KT-custom AI agents not only for consumer use cases in education, healthcare, and in-vehicle infotainment, but also for business applications. Importantly, Microsoft and KT will collaborate closely on further evolving KT’s Responsible AI framework to help ensure the delivery of safe AI services for the Korea market. 

“We are delighted with the partnership between KT and Microsoft, which presents a valuable opportunity to enhance our digital competitiveness,” said Shinhan Bank, a leading financial group in Korea. “By utilizing the KT GPT model, specialized in Korean language and financial services, we aim to deliver innovative AI-driven services to the domestic financial consumers.” 

Delivering Korean sovereign cloud solutions
KT and Microsoft are partnering to develop and launch Secure Public Cloud services, which is KT’s sovereign cloud solution built on Microsoft Cloud for Sovereignty for Korean-regulated industries. KT will drive its Secure Public Cloud business with support from Microsoft, enabling public sector and regulated industry customers to use new platform capabilities for securing data and workloads, providing access to the latest cloud and AI features available on Azure and helping them comply with local privacy and regulatory requirements. 

Accelerating AI transformation through AX-Specialized service company 
KT will establish a new AX-specialized service company to help businesses in Korea transform with the latest AI innovation. The forthcoming KT’s AX-specialized service company will provide advanced Microsoft Cloud and AI expertise and solutions to the Korean market, with plans to expand to broader markets, including ASEAN. Microsoft will support this initiative over the next three years with professional consulting resources to build core practices and capabilities for the new entity. 

Advancing AI R&D capabilities across Korea
Microsoft will support KT in establishing a co-innovation center aimed at accelerating Microsoft technology-driven AI transformation in the Korean market. This center will help businesses build, develop and prototype new AI solutions with Microsoft technology and KT’s AI specialists. Furthermore, KT will invest in fostering new AI startups and developing a partner ecosystem to support nationwide AI transformation. Microsoft will support this initiative by providing Azure credits and technical expertise. For the future of technology collaboration, KT and Microsoft Research (MSR)’s research leaders and business visionaries will explore high-impact research initiatives in network modernization, AI for healthcare, and industry AI adoption and further collaborate with leading academic institutions partnering with KT. 

Accelerating KT’s AICT Transformation with organization-wide upskilling
KT will migrate and modernize existing IT workloads including mission-critical applications, to Microsoft Azure while developing a new data platform and AI services powered by Microsoft Fabric and Azure OpenAI Service. This collaboration will enhance KT’s overall IT infrastructure, making it more agile, resilient, and secure, driving innovation and elevating the customer experience through intelligent automation. KT also intends to deploy Microsoft 365 Copilot and GitHub Copilot, for all KT employees and developers to supercharge productivity of the entire business. Microsoft will assist KT in equipping more than 19,000 employees with cloud and AI skills and enabling more than 5,800 AX specialists to lead a successful transformation through KT group-wide skilling and co-engineering support. 

“The partnership with Microsoft presents a pivotal opportunity, not only for technological collaboration but also for expanding Korea’s AI foundation and driving transformative innovation across industries and daily life,” said KT CEO Young-Shub Kim. “Leveraging this strategic partnership, we aim to rapidly evolve into an AICT company with unparalleled competitiveness in domestic and global markets.”  

“Our strategic partnership brings together KT’s industry expertise with the power of our entire tech stack, from Azure AI to Microsoft 365 Copilot,” said Satya Nadella, Chairman and CEO of Microsoft. “Together, we will help accelerate the AI transformation of Korean organizations across the private and public sector and build new AI-powered experiences for millions of consumers.”

About KT Corporation
KT Corporation is a leading company in Korea’s telecommunications and ICT industries. By building an AX innovation platform based on differentiated AI, Big Data and Cloud competitiveness, and offering it with outstanding network infrastructure, KT is driving evolution into an AICT (AI and ICT) company.

About Microsoft 
Microsoft (Nasdaq “MSFT” @microsoft) creates platforms and tools powered by AI to deliver innovative solutions that meet the evolving needs of our customers. The technology company is committed to making AI available broadly and doing so responsibly, with a mission to empower every person and every organization on the planet to achieve more. 

For more information, press only:
Microsoft Media Relations, WE Communications for Microsoft, (425) 638-7777, rapidresponse@we-worldwide.com

View original content to download multimedia:https://www.prnewswire.com/apac/news-releases/kt-corporation-and-microsoft-take-giant-step-to-accelerate-ai-innovation-in-korea-302261688.html

SOURCE Microsoft Asia

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Siemon Validates Interoperability of AI-Ready Fiber Cabling with NVIDIA™ InfiniBand™ Hardware at IBTA Plugfest

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Siemon is pleased to announce that its AI Ready fiber optic cabling solutions passed all system interoperability tests with NVIDIA InfiniBand hardware.

WATERTOWN, Conn., Sept. 28, 2024 /PRNewswire-PRWeb/ — The Siemon Company, a global leader in network infrastructure solutions, successfully participated in the 41st InfiniBand Trade Association (IBTA) Plugfest for InfiniBand and RoCE, held at The University of New Hampshire – Interoperability Lab from April 15th to May 3rd. This year’s Plugfest marked a significant milestone with the IBTA introducing new system interoperability testing that included optical transceivers and fiber cabling from various manufacturers for the first time. This rigorous testing program establishes compliance to industry specifications and real-world interoperability, ensuring a robust ecosystem of InfiniBand and RoCE products.

“These test results provide assurance to our customers that Siemon’s AI Ready fiber cabling performs flawlessly within NVIDIA AI network designs, supporting both switch-to-switch and switch-to-server applications”

Siemon is pleased to announce that its AI Ready fiber optic cabling solutions passed all system interoperability tests with NVIDIA InfiniBand hardware.

“These test results provide assurance to our customers that Siemon’s AI Ready fiber cabling performs flawlessly within NVIDIA AI network designs, supporting both switch-to-switch and switch-to-server applications,” stated Gary Bernstein, Siemon’s Sr. Director of Global Data Center Sales.

The System testing was done with NDR 400G and NDR 200G traffic using NVIDIA switches, ConnectX-7 adapter cards, multimode and singlemode transceivers, and Siemon’s multimode and singlemode MTP fiber cabling solutions, including trunks, jumpers, and patch panels.

The IBTA will publish their InfiniBand Integrator’s list soon, listing specific hardware and Siemon components used in various configurations.

For inquiries regarding this testing or Siemon’s AI-Ready solutions, please contact your local Siemon representative.

For more information on Siemon Generative AI Solutions, please visit www.siemon.com/ai.

Media Contact

Brian Baum, Siemon, 1 8609454200, brian_baum@siemon.com 

View original content:https://www.prweb.com/releases/siemon-validates-interoperability-of-ai-ready-fiber-cabling-with-nvidia-infiniband-hardware-at-ibta-plugfest-302260679.html

SOURCE Siemon

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