Connect with us

Technology

72% of aviation workers experience verbal or physical abuse during travel disruption

Published

4 months ago

on

55% of aviation workers’ mental health has been negatively impacted by flight disruption 82% of aviation workers agree that they are battling with fewer resources to manage disruption effectively

LONDON, July 25, 2024 /PRNewswire/ — Aviation workers say that 72% of airline or airport staff have been intimidated, shouted at or physically hurt during disruptions to customer travel. Shockingly, 71% of air travel workers say they see an increase in staff being abused by customers when disruption occurs. This number correlates closely with customer anger, as 73% of aviation workers see customers “furious or frustrated” in the face of travel disruption. 

Research conducted by travel technology specialist IBS Software and Aviation Business News finds that 55% of workers in the air travel sector have seen their mental health negatively impacted by the fallout of flight disruption. What’s more, 47% say that disruption affects their work-life balance, as they often think about issues faced during the day when they get home from work.

Encouragingly, despite widespread customer frustration, 65% of airline or airport workers think the airline industry manages disruption well. However, they identify access to accurate information, the impact of disruption on operations and getting information to customers as the top three challenges faced by airlines when disruption occurs.

Ignoring these challenges can have a lasting impact on airlines, with 62% of air travel workers agreeing that customers now choose an airline based on its reputation for handling disruption. 

That said, airlines are stuck between a rock and a hard place, as 82% of aviation workers agree they are battling with fewer resources to manage disruption effectively. Respondents claim that technology will improve their ability to manage disruption, for example, investment in Customer Relationship Management (32%), artificial intelligence (25%), mobile apps (14%) and self-service tools (12%) will all increase responsiveness to disruption.

“It’s deeply concerning that so many air travel workers report an increase in abuse to mission critical staff during high stress events, and that most have experienced intimidation or even physical harm,” said Julian Fish, SVP & Head of Aviation Operations Solutions at IBS Software. “Airlines desperately need the resources to handle disruptions more efficiently, to improve passenger communication, and to alleviate the pressures placed on staff. Handling disruption efficiently provides airlines with a clear and demonstrable competitive advantage. Together, we can create a safer and more resilient travel industry for both passengers and staff.”

ABOUT IBS SOFTWARE

IBS Software is a leading SaaS solutions provider to the travel industry globally, managing mission-critical operations for customers in the aviation, tour & cruise, hospitality, and energy resources industries. IBS Software’s solutions for the aviation industry cover fleet & crew operations, aircraft maintenance, passenger services, loyalty programs, staff travel and air-cargo management. Across the hospitality sector, IBS Software offers a cloud-native, unified platform for hotels and travel sellers, including central reservation (CRS), property management (PMS), revenue management (RMS), call centre, booking engine, loyalty and distribution. For the tour & cruise industry, IBS provides a comprehensive, customer-centric, digital platform that covers onshore, online and on-board solutions. Across the energy & resources industry, we provide logistics management solutions that cover logistics planning, operations & accommodation management. The Consulting and Digital Transformation (CDx) business focuses on driving digital transformation initiatives of its customers, leveraging its domain knowledge, digital technologies and engineering excellence. IBS Software operates from 17 offices across the world.

Further information can be found at www.ibsplc.com Follow us: Blog | Twitter | LinkedIn | Facebook | Instagram 

Research methodology

The survey was carried out in conjunction with Aviation Business News and independent research firm Edge Insight over three weeks from June 18 to July 8 2024. Over 95% of respondents work in the aviation sector, across a range of roles, and positions mainly from senior to middle management. 44% of all respondents work in customer facing roles. Europe accounted for the largest number of respondents (38%) with North America next (24%) followed by APAC (16%) and Middle East (9%).

Photo: https://mma.prnewswire.com/media/2468963/IBS_Software_Travel_Disruption_Survey.jpg
Logo:  https://mma.prnewswire.com/media/1169353/IBS_Software_Logo.jpg

View original content:https://www.prnewswire.co.uk/news-releases/72-of-aviation-workers-experience-verbal-or-physical-abuse-during-travel-disruption-302206188.html

Related Topics:
Continue Reading
Click to comment

Leave a Reply

Your email address will not be published. Required fields are marked *

Technology

Life After Hate Launches HateEraser–A Revolutionary Spray Paint Remover to Eliminate Hate-Based Graffiti

Published

1 hour ago

on

November 16, 2024

By

HateEraser removes hate-based graffiti in communities and gives first-time offenders a second chance through judge-mandated service

NEW YORK, Nov. 16, 2024 /PRNewswire/ — Today, on the International Day for Tolerance and in response to the alarming 600% rise in hate-based graffiti, the Chicago-based nonprofit Life After Hate has launched HateEraser—the first aerosol-gel based formula designed to quickly eradicate hate speech from most surfaces.

Life After Hate is partnering with police stations across the country to distribute HateEraser as part of a new program in which first-time offenders are required to use it during court-mandated community service. This initiative is based on the belief that educating offenders on the damage their actions cause can help prevent them from continuing a life of hate.

“We know that hate-based speech and hate-based graffiti are the first steps to hate-based violence,” remarked Life After Hate Director Pat Riccards. “HateEraser works to change the futures of people motivated by hate and extremist ideologies through education, community service, and helping people alter their path away from a life of continued radical hate.”

The HateEraser formula contains acetone, xylene, and multiple varieties of alcohol and hydrocarbons. “This unique combination of active ingredients,” according to Savannah Technical College Chemistry Professor Ujjvala Bagal, “removes hateful markings as quickly as they were made.”

Street artists do not want to be associated with hate-based graffiti. That’s why they joined in on the HateEraser effort. The cans were designed by street artists from across the country to help inspire change in their communities, with every design telling a different story of acceptance, anti-hate, and empathy. “The hope is that through the HateEraser program, education, action, and strengthening hate crime laws, we can help foster a safe and more accepting community,” said Dina Peck, Chief Creative Officer of The Purpose Group.

“Hate has no place in our art,” Jax, one of the artists on the project, said. “And I’m proud to be a part of something that makes real change in my community.”

Today’s news is the latest glimpse into how Life After Hate has been embracing several innovative solutions for helping individuals disengage from hateful violence and make our communities safer. Last May, the organization unveiled Daily Former Discord, a multi-level public engagement tool. It’s designed to help those currently engaged in violent extremism, those looking to exit such hate groups, and those who have successfully left lives of hate behind reengage in society. 

Learn more at https://hateeraser.org/ 

ABOUT LIFE AFTER HATE

Life After Hate is a leader in the violence intervention community. They are the first nonprofit in the United States dedicated to helping individuals disengage from violent far-right hate groups and hateful online spaces. Since its founding in 2011, Life After Hate has expanded its services to include family members of individuals who are involved with the violent far right or are disengaging.

 ABOUT THE PURPOSE GROUP

The Purpose Group believes all great brands are built on purpose. The Purpose Group is composed of Patients & Purpose and Science & Purpose and is an expanding group of agencies that are part of Omnicom Health Group (OHG)–a global collective of communications companies with more than 5,000 dedicated healthcare communications specialists. OHG provides marketing services to the health and life-science industries.

View original content to download multimedia:https://www.prnewswire.com/news-releases/life-after-hate-launches-hateerasera-revolutionary-spray-paint-remover-to-eliminate-hate-based-graffiti-302306362.html

SOURCE Life After Hate

Continue Reading

Technology

WIN SOURCE Showcased Supply Chain Management Solutions at Electronica 2024, Driving Innovation and Collaboration in the Industry

Published

1 hour ago

on

November 16, 2024

By

MUNICH, Nov. 16, 2024 /PRNewswire/ — WIN SOURCE recently showcased its comprehensive supply chain management solutions at Electronica 2024 (Booth B4-121). Key solutions presented included global sourcing, obsolete management, cost control, and excess inventory management, providing valuable insights to industry professionals.

During the trade show, WIN SOURCE’s WinLink Solution Hub and WinConnect API Solution drew significant attention, enabling customers to streamline BOM management and achieve seamless system integration. At the same time, the company showcased its excess inventory management solutions and anti-counterfeit technologies, demonstrating its commitment to reducing supply chain waste, optimizing inventory utilization, and ensuring product quality. These innovative solutions received high praise from customers and partners, further reinforcing WIN SOURCE’s leadership in supply chain management.

In addition, WIN SOURCE engaged in in-depth discussions with numerous customers, gathering valuable market feedback and exploring future collaboration opportunities. Customers expressed strong appreciation for WIN SOURCE’s support in optimizing supply chain efficiency and strengthening operational resilience, laying a solid foundation for the company’s future business expansion.

“WIN SOURCE has always been dedicated to supporting our customers navigate the evolving market demands through innovative supply chain management services,” said Ethan Tsai, CEO of WIN SOURCE. “We look forward to collaborating with more industry partners to drive supply chain optimization and promote sustainability.”

At this premier global event for the electronics industry, WIN SOURCE showcased its innovative solutions in global supply chain management while gaining valuable insights into market needs and industry trends. WIN SOURCE remains committed to advancing industry standards, optimizing supply chain efficiency, and collaborating with global partners to address future challenges.

About WIN SOURCE

WIN SOURCE specializes in providing comprehensive electronic components and supply chain management services to its customers. The product range includes an extensive variety of electronic components, including integrated circuits (ICs), CPUs, memory modules, and other semiconductor devices, among others. With an extensive global supply chain network, WIN SOURCE collaborates with over 3,000 suppliers, ensuring procurement security through rigorous quality management and a 3-year warranty. Additionally, WIN SOURCE offers fast logistics services with 24-hour shipping to ensure timely delivery. For more information, please visit the WIN SOURCE official website and follow us on Facebook, Twitter, and LinkedIn.

Reprinted from WIN SOURCE ELECTRONIC-NEWS

© 2024 Win Source Electronics. All rights reserved. This content is protected by copyright and may not be reproduced, distributed, transmitted, cached or otherwise used, except with the prior written permission of Win Source Electronics.

Media Contact
E-mail: service@win-source.net
Address: 23046 Avenida de la Carlota, Laguna Hills, CA 92653, United States
Website: win-source.net
win-source.group

View original content to download multimedia:https://www.prnewswire.com/news-releases/win-source-showcased-supply-chain-management-solutions-at-electronica-2024-driving-innovation-and-collaboration-in-the-industry-302306921.html

SOURCE WIN SOURCE

Continue Reading

Technology

DermRays Black Friday Event Offers Year’s Biggest Savings and Industry Recognition

Published

2 hours ago

on

November 16, 2024

By

PLEASANTON, Calif., Nov. 16, 2024 /PRNewswire/ — This Black Friday, DermRays is excited to announce its most significant sale of the year, offering $130 off sitewide from November 16-30th, 2024. With this limited-time discount, customers can experience the brand’s advanced home laser hair removal technology at unbeatable prices. Don’t miss out on this exclusive opportunity to invest in smoother, hair-free skin for less.

In recognition of our commitment to quality and innovation, DermRays V6S model was recently ranked second among the top ten at-home laser hair removal devices globally by Harper’s Bazaar. In their article, “The 10 Best At-Home Laser Hair Removal Devices, According to the Pros“, DermRays stood out as a trusted leader, celebrated for delivering professional-grade results in a convenient, at-home device. For more details, you can explore the full article from Harper’s Bazaar.

It’s essential to clarify the long-term goals of laser hair removal. Technically, it is a process of “laser hair reduction” rather than complete “removal,” as some hair regrowth is normal over time. Even with consistent treatments, new hair from dormant follicles may appear after one to three years. At-home laser devices offer a manageable, convenient skincare routine, giving lasting, visible results in a way that’s easier, faster, and more affordable than traditional methods like waxing or shaving. DermRays aims to set realistic expectations and empower customers with effective, salon-quality solutions at home.

Join us this Black Friday to experience DermRays’ transformative technology at our lowest prices ever, and enjoy smoother, more radiant skin.

Media Contact:
Facebook: @dermraysofficial
Instagram: @dermrays_global
YouTube: @DermRays
TikTok: @dermrays.official
Email: support@dermrays.com 

Photo – https://mma.prnewswire.com/media/2557804/DermRays.jpg

View original content:https://www.prnewswire.co.uk/news-releases/dermrays-black-friday-event-offers-years-biggest-savings-and-industry-recognition-302305796.html

Continue Reading

Trending