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Tencent Cloud Maintains the position of a Challenger in the 2024 Gartner® Magic Quadrant™ for Communications Platform as a Service

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HONG KONG, July 16, 2024 /PRNewswire/ — Tencent Cloud, the cloud business of global technology company Tencent, today announced its recognition as a Challenger in the 2024 Gartner® Magic Quadrant™ for Communications Platform as a Service (CPaaS). In terms of its ability to execute, Tencent Cloud has secured the highest position among all cloud service providers in the Asia-Pacific region.

According to another recent report by Gartner titled “Gartner, Market Share: All Software Markets, Worldwide, 2023,” Tencent has reaffirmed its status as the revenue market leader in the CPaaS industry for both the Asia-Pacific region and China in 2023. Notably, Tencent also achieved the highest growth rate by revenue worldwide. We believe, this consistent success demonstrates Tencent Cloud’s unwavering position as the market leader in the Asia-Pacific region for three consecutive years in terms of market share in the CPaaS field.

With an extensive CPaaS product portfolio, Tencent Cloud is engaged in proactive efforts to achieve seamless integration with AIGC

Based on Tencent’s accumulated expertise in audio & video technologies for over 20 years, Tencent Cloud has built the most comprehensive CPaaS capability portfolio in the industry, encompassing core products such as Chat, Tencent Real-Time Communication (TRTC), Tencent Cloud Contact Center (TCCC), and more. These offerings provide a wide range of communication and collaboration capabilities for businesses.

In today’s world, with the continuous development of artificial intelligence (AI) technology, AIGC (Artificial Intelligence Generated Content) has matured and is now being widely applied across various industries and scenarios. It has become an important driver for enterprises’ innovation and to achieve their digital transformation. In this field, Tencent Cloud is actively promoting the deep integration of audio & video services with AIGC technology, providing powerful audio & video technical support for multiple industry scenarios.

Within this context, Chat provides valuable features such as Chatbot and Agent Dashboard, empowering enterprises to swiftly implement chatbot conversations, FAQs, and seamless transfer to live customer service agents. Currently, Chat has successfully served over 200,000 enterprises, handling a staggering daily peak message volume exceeding 550 billion messages. Its international platform has garnered millions of users worldwide.

Tencent Cloud’s TRTC focuses on providing audio & video interactive solutions for two major scenarios: multi-party audio & video calls and low-latency interactive live streaming. It supports up to 3 billion minutes of upstream duration daily. In real-world testing, TRTC demonstrates an over 80% packet loss resistance and can tolerate network jitter of over 1000ms. This means that users can maintain high-quality audio & video communication even in weak network conditions. Additionally, TRTC has implemented an innovative conversational AI solution that enables LLM (Large Language Model) vendors to streamline the development of real-time audio & video interactive features. This groundbreaking solution empowers users to engage in seamless, real-time interactions with AI through more intuitive and natural means, such as voice communication.

Tencent Cloud’s TCCC harnesses the power of advanced AI technology to greatly enhance the effectiveness of intelligent voice interactions. By improving recognition accuracy in noisy environments, it offers a comprehensive optimization of the speech recognition experience, achieving an impressive accuracy rate of 97.4%. Moreover, for enterprises that have implemented AI chatbots, TCCC seamlessly integrates real-time conversation flows to cater to personalized requirements.

Upgraded global service capabilities to empower the internationalization of enterprises

It is worth mentioning that in response to the internationalization needs of global enterprises, Tencent Cloud is continuously enhancing its global service capabilities to assist businesses in exploring new growth opportunities.

For example, Tencent Cloud has been continuously strengthening its Chat’s capabilities in global network transmission, offering exceptional global acceleration services. Serving more than 100 million monthly active users worldwide, Tencent Cloud’s Chat not only meets the compliance requirements of enterprises expanding internationally but also aligns closely with local users’ usage habits.

TRTC has undergone extensive upgrades and transformations to boost its audio & video services for global use. It has achieved remarkable results, with an average end-to-end transmission delay of less than 300ms and an impressive anti-packet loss rate of over 80%. This ensures that users across different regions can enjoy a highly responsive and low-latency audio & video experience. Additionally, TRTC has established dedicated overseas sites tailored to various scenarios, offering a range of products such as Call, Conference, Beauty AR, and RTC Engine. Through the creation of a new audio & video service brand, the provision of exceptional user interface and localized functionalities, TRTC facilitates the rapid expansion of enterprises into international markets.

TCCC has made significant strides in enhancing its internationalization capabilities through a series of upgrades. It has successfully established independent data centers globally to comply with regional regulations and requirements. With a well-designed global node layout, TCCC delivers highly interconnected, reliable, and secure global customer contact services. It ensures that international connections maintain an average end-to-end latency of under 300 milliseconds, guaranteeing smooth and efficient communication. TCCC offers versatile omni-channel and multimedia communication capabilities that seamlessly integrate with existing business systems. This empowers enterprises to integrate their own international voice numbers and swiftly establish efficient global contact centers, allowing them to effectively serve their international customer base.

Currently, Tencent Cloud has served numerous industries in the fields of gaming, live streaming, cross-border e-commerce, finance, and more. These include Nexon, a gaming giant in the Asia-Pacific region, leading live streaming platform MIXCHANNEL in Japan, streaming service provider BeLive in Singapore, digital bank Allo Bank in Indonesia, as well as Boomplay, a music streaming platform in Africa. Tencent Cloud has provided comprehensive, user-friendly, and stable audio & video communication solutions, supporting the international business expansion of these enterprises.

Allo Bank, a prime example, benefits from Tencent Cloud’s TCCC by utilizing its automatic outbound calling capabilities to overcome challenges faced by their tele-sales team, such as low call connection rates and high manual dialing costs. TCCC leverages advanced predictive outbound calling algorithms to intelligently schedule calls, resulting in improved agent productivity and service quality. Furthermore, TCCC seamlessly integrates with Allo Bank’s CRM system, providing the necessary flexibility to adapt to their specific business scenarios. By combining TCCC with Tencent Cloud’s TRTC and Chat capabilities, Allo Bank can offer a comprehensive range of customer service methods, enabling them to efficiently respond to customer needs. This integrated approach warrants enhanced customer satisfaction and streamlines communication processes for Allo Bank.

Undoubtedly, establishing an international business landscape from a global perspective has become a vital strategic endeavor for enterprises seeking high-quality development. In this journey, AIGC is a vital driving force, enabling businesses to consistently expand the scope and impact of their innovative initiatives. As a committed participant in the CPaaS domain and a reliable business partner, Tencent Cloud remains dedicated to technological advancements, product refinement, and solution development, enabling enterprises to play well in the process of digital transformation and business globalization.

Gartner, Magic Quadrant for Communications Platform as a Service, 24 June 2024

Gartner, Market Share: All Software Markets, Worldwide, 2023, 22 April 2024

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

GARTNER and MAGIC QUADRANT are registered trademarks of Gartner, Inc. and/or its affiliates in the U.S. and internationally and are used herein with permission. All rights reserved.

About Tencent Cloud

Tencent Cloud, one of the world’s leading cloud companies, is committed to creating innovative solutions to resolve real-world issues and enabling digital transformation for smart industries. Through our extensive global infrastructure, Tencent Cloud provides businesses across the globe with stable and secure industry-leading cloud products and services, leveraging technological advancements such as cloud computing, Big Data analytics, AI, IoT, and network security. It is our constant mission to meet the needs of industries across the board, including the fields of gaming, media and entertainment, finance, healthcare, property, retail, travel, and transportation.

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VOLTME Wins 2024-2025 Global Emerging Brand Shines at CES 2025

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LAS VEGAS, Jan. 14, 2025 /PRNewswire/ — VOLTME, the flagship brand of Voltnex Innovations and a global leader in power solutions, has been honored with the 2024-2025 Global Emerging Brand Award for its revolutionary products – the VOLTME Revo 240 PD3.1 GaN Desktop Charger and the Hako Series Portable Power Station – during the CES 2025. These prestigious accolades underscore VOLTME’s excellence in innovation, design, and technology and its growing influence in the global consumer electronics industry.

Innovation Driving Industry Leadership

As a trailblazer in advanced power solutions, VOLTME has earned widespread recognition for its cutting-edge products and global impact. Winning the Global Emerging Brand Award affirms VOLTME’s dedication to advancing consumer electronics. Its diverse portfolio, which spans from ultrathin power banks to high-powered GaN chargers, caters to the modern demand for convenience and efficiency in charging. VOLTME’s relentless innovation has firmly established it as a leader in power management solutions.

“We are deeply honored to receive the Global Emerging Brand Award during the CES 2025,” said Tommy Tse, COO of VOLTME. “This recognition reflects our unwavering commitment to delivering cutting-edge technology and exceptional user experiences.”

Breakthrough Innovations in Mobile Charging

VOLTME Revo 240 PD3.1 GaN Desktop Charger
Harnessing advanced Gallium Nitride (GaN) technology, the Revo 240 delivers up to 240W of power and supports PD3.1 and QC fast-charging protocols. Its compact design and superior energy efficiency make it ideal for safely and quickly powering laptops, tablets, and smartphones. A reliable choice for frequent travelers and high-demand users, the Revo 240 exemplifies robust and portable charging excellence.VOLTME Hako Series Portable Power Station
The Hako Series combines high-capacity battery performance with intelligent power management, offering multiple AC and USB ports to meet diverse power needs. Whether for outdoor adventures, travel, or emergencies, this portable power station supports simultaneous device charging while ensuring stability and efficiency. Designed for versatility, the Hako Series empowers modern consumers with dependable energy on the go.

Global Growth Through Innovation

VOLTME’s strategic global expansion has driven its success, with its innovative products now available in over 150 countries, serving more than 25 million households. By understanding consumer needs and introducing tailored solutions, VOLTME continues to lead the evolution of mobile power technologies.

The company has strengthened its international presence by establishing offices in key regions, including the United States, Russia, and Japan. As VOLTME scales its global operations, it remains steadfast in its mission to deliver high-quality, high- performance power solutions for diverse consumer needs.

Looking Ahead

Guided by its philosophy of “innovation-driven growth,” VOLTME is committed to advancing power technology and creating smarter, more efficient charging solutions for users worldwide. The company aims to redefine modern living with products that prioritize performance, reliability, and sustainability.

About Voltnex Innovations

Voltnex Innovations is a pioneering technology company specializing in cutting-edge consumer electronics and power solutions. The driving force behind the globally acclaimed VOLTME brand, Voltnex develops advanced charging devices, portable power stations, and innovative accessories designed to enhance modern lifestyles. With a focus on innovation, quality, and global partnerships, Voltnex Innovations delivers products that meet the evolving demands of consumers and businesses worldwide.

About Global Top Brands

The Global Top Brands Awards(GTB for short), established in 2006 by International Data Group (IDG), the GTB is a world-class selection event organized by Asia Digital Group and Europe Digital Group, supported by TWICE and International Data Corporation(IDC for short), an authoritative market research and analysis firm. This annual ceremony at CES highlights top global consumer electronics brands, promoting their prominence and fostering industry growth.

View original content to download multimedia:https://www.prnewswire.com/news-releases/voltme-wins-2024-2025-global-emerging-brand-shines-at-ces-2025-302351228.html

SOURCE VOLTME

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PR Newswire Connects Companies and Media with Strategic APAC Network Expansion in 2024

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Bolsters press release distribution capabilities, facilitates productive and insightful sharing between PR professionals and the media

77% increase in media pickups with newly launched APAC English Premium circuit25% increase in average media pickups in Greater ChinaStrategic content partnerships with major news agencies and news aggregators in South Korea, Japan, Hong Kong and Taiwan

HONG KONG, Jan. 15, 2025 /PRNewswire/ — PR Newswire expanded its extensive APAC network in 2024, onboarding 280 new content partners, bringing the total network to 2,300. These efforts further strengthen PR Newswire’s position as the most extensive and reliable press release distribution network in APAC, enabling businesses to communicate effectively across diverse markets.

“We are committed to delivering high-quality and highly relevant media coverage in target markets,” said Lynn Liu, VP, Audience Development and Distribution Services, APAC, at PR Newswire. “Our expanded network ensures broad distribution across key channels, while fostering productive relationships between communications teams and the media.”

Key Market Highlights: 

APAC English Markets: Launched APAC English Premium Circuit 77% increase in media pick-ups compared to standard APAC English circuit260 English-language outlets placements

Mainland China: Launched Xinhua Bizwire CircuitPress release distribution to China’s most influential news platforms, including Tencent, Sina Finance, and the Financial Times (Chinese Edition)1,300 industry-specific media outlets in finance, technology, healthcare, travel, retail, and B2B sectors210,000 new social media followers in 2024, bringing total to 2.8 million500 million impressions and views of PRN content across major Chinese platforms such as Weibo, WeChat, and Baidu

Hong Kong and Taiwan: Key additions to Greater China DistributionTop-tier news portals such as MSN Chinese, Yahoo Taiwan, and China Times, garnering a combined 814 million monthly visitorsAM730, Bastille Post, ULifestyle, Economic Daily News, Investing.com, Yahoo Hong Kong, and Line Today, which all host around three to 46 million visitors monthly25% increase in average media pick-ups, growing to 300 from 240

South Korea and Japan: New strategic partnerships across key networksExclusive partnerships with leading private South Korean news agencies such as Newsis, News1, and ZDNet Korea, which see around 3.8 to 19 million visitors monthlyAgreements with major Japanese news aggregators for distribution through leading mobile news apps such as Gunosy, Newspass, and AU Service Today, which attract 6 to 46 million visitors monthly

Bridging Business & Media  

To foster a deeper understanding of the media landscape, media tours were conducted in Hong Kong, Malaysia and mainland China. Such experiences are unique and highly valuable among PR Newswire’s clients and staff as they allow attendees to gain firsthand insights and processes in leading media outlets.

Aside from tours, media gatherings, seminars, and panel discussions were also held in mainland China, Hong Kong, Indonesia, Japan, Singapore, Taiwan, and Vietnam. These events facilitate productive and insightful sharing between PR professionals and the media.

Growing Connections with Journalists and Influencers

In 2024, PR Newswire welcomed over 7,000 new journalists and media newsrooms in APAC to their ecosystem. 

“Currently, over 82,000 journalists, bloggers, and influencers in the APAC region rely on PR Newswire press releases as a key source of news. In 2025, we aim to deepen our partnerships with mainstream and industry-leading media outlets. While driving quality content and traffic to media websites, we will also explore more mutually beneficial collaborations to deliver superior value,” said Lynn Liu.

With 16 offices across 9 markets in APAC and a dedicated team of over 250 experienced professionals, PR Newswire has cultivated a strong, unmatched media distribution network. Leveraging unique partnerships with official national news agencies and their networks, including Xinhua News Agency, Yonhap News Agency in Korea, Kyodo News in Japan, Australian Associated Press, Press Trust of India, Antara News in Indonesia, Bernama News in Malaysia, and Vietnam News Agency, ensures that PR Newswire’s distribution network continues to lead in delivering impactful results for their clients.

About PR Newswire

PR Newswire is the industry’s leading press release distribution partner with an unparalleled global reach of more than 440,000 newsrooms, websites, direct feeds, journalists and influencers and is available in more than 170 countries and 40 languages. From our award-winning Content Services offerings, integrated media newsroom and microsite products, Investor Relations suite of services, paid placement and social sharing tools, PR Newswire has a comprehensive catalog of solutions to solve the modern-day challenges PR and communications teams face. For 70 years, PR Newswire has been the preferred destination for brands to share their most important news stories across the world.

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Infosys and Tennis Australia Create New Generative AI Innovations at the Australian Open 2025

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Launch of ‘Beyond Tennis’: A new generative AI tennis league with AI players and data-driven tournaments

MELBOURNE, Australia, Jan. 14, 2025 /PRNewswire/ — Infosys (NSE: INFY), (BSE: INFY), (NYSE: INFY), a global leader in next-generation digital services and consulting, in partnership with Tennis Australia, has unveiled its latest suite of AI-driven features and platforms for Australian Open (AO) 2025, marking another milestone in the seven-year partnership between the two organizations. It further advances their joint vision of creating a more immersive experience of tennis through AI-driven technology innovations.

To know more about Infosys’ AI innovations at AO 2025, click here.

These innovations, powered by Infosys Topaz, an AI-first suite of offerings using generative AI technologies, will redefine fan engagement, empower players and coaches, and expand the boundaries of digital interactivity in tennis.

‘Beyond Tennis’ (World’s First Gen AI league in tennis): A unique breakthrough is ‘Beyond Tennis‘ powered by Infosys, the world’s first generative AI-powered tennis league. This fan-driven digital experience will provide year-round interactivity, allowing users to connect with virtual tennis players, train their teams, and compete in AI-generated tournaments. Fans will interact with 16 AI-crafted virtual players spread across eight teams. Envisioned as “The Slam That Never Stops,” the league will enhance the sport’s affinity among younger Gen Z audiences while ensuring their safety in digital environments, enabled by responsible AI framework.Agentic AI to drive fan engagement with AI Commentary: Australian Open 2025 will feature AI Commentary in the Infosys Match Centre on AO digital properties, on the website and the app. Using out of the box large language models AI Commentary will provide byte-sized insights at every match moment.VR AI Stadium: The Infosys Fan Zone at Melbourne Park steps into the future, introducing a new VR AI Stadium where fans can create stunning virtual courts. Using a new generative AI speech-to-image feature, fans can step onto a galaxy- or nature-inspired court, or even a 1970s themed court, and play a game of tennis.

Infosys is helping the Australian Open with AI, video analytics, and machine learning tools. Using AI Videos, players and coaches continue to get access to post-match reviews and pre-game advance video analysis. The AI Shot of the Day feature helps AO’s media team meet growing digital content demands, enabling rapid creation and sharing of social media-ready clips to feature captivating moments on court.

The Infosys Fan Zone at Melbourne Park remains climate active, with its carbon footprint fully offset and structures fully recyclable. Infosys and Tennis Australia are also advancing the Future Leaders Program powered by Infosys Springboard, the company’s digital learning and collaboration platform for the community, that provides participants with the opportunity to learn transferrable skills in areas such as inclusion, leadership, technology, and design thinking. The participants will also get a glimpse of a generative AI future by visiting the Infosys Fan Zone at Melbourne Park.

Andrew Groth, Executive Vice President – Asia Pacific, Infosys, said, “Each year at the Australian Open, we have pushed the boundaries of technology to fuel fan engagement and player performance. Infosys is proud to bring the latest generative AI innovations to court, from the fan-driven Beyond Tennis league to AI-amplified VR experiences, leveraging our industry leading AI-suite of offerings Infosys Topaz. Through this collaboration with Tennis Australia, we are enabling truly innovative platforms for fans, players, coaches, and media to engage with the sport.” 

Craig Tiley, CEO of Tennis Australia, and Australian Open Tournament Director, said, “For the past seven years, Infosys has helped Tennis Australia to raise the bar and serve up new experiences for fans using digital technologies. We’re excited to see the leaps being made with AI at AO 2025. AI is enabling new dimensions of interactivity for fans and insight for players, not to mention the speed and scale it brings to our content delivery. It’s an exciting leap forward that showcases how technology and AI is transforming tennis.”

Follow all the action from the tournament on AusOpen.com and discover more about the partnership at Infosys.com/AusOpen.

About Infosys

Infosys is a global leader in next-generation digital services and consulting. Over 300,000 of our people work to amplify human potential and create the next opportunity for people, businesses and communities. We enable clients in more than 56 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer clients, as they navigate their digital transformation powered by cloud and AI. We enable them with an AI-first core, empower the business with agile digital at scale and drive continuous improvement with always-on learning through the transfer of digital skills, expertise, and ideas from our innovation ecosystem. We are deeply committed to being a well-governed, environmentally sustainable organization where diverse talent thrives in an inclusive workplace.

Visit www.infosys.com to see how Infosys (NSE, BSE, NYSE: INFY) can help your enterprise navigate your next.

Safe Harbor

Certain statements in this release concerning our future growth prospects, or our future financial or operating performance, are forward-looking statements intended to qualify for the ‘safe harbor’ under the Private Securities Litigation Reform Act of 1995, which involve a number of risks and uncertainties that could cause actual results or outcomes to differ materially from those in such forward-looking statements. The risks and uncertainties relating to these statements include, but are not limited to, risks and uncertainties regarding the execution of our business strategy, increased competition for talent, our ability to attract and retain personnel, increase in wages, investments to reskill our employees, our ability to effectively implement a hybrid work model, economic uncertainties and geo-political situations, technological disruptions and innovations such as Generative AI, the complex and evolving regulatory landscape including immigration regulation changes, our ESG vision, our capital allocation policy and expectations concerning our market position, future operations, margins, profitability, liquidity, capital resources, our corporate actions including acquisitions, and cybersecurity matters. Important factors that may cause actual results or outcomes to differ from those implied by the forward-looking statements are discussed in more detail in our US Securities and Exchange Commission filings including our Annual Report on Form 20-F for the fiscal year ended March 31, 2024. These filings are available at www.sec.gov. Infosys may, from time to time, make additional written and oral forward-looking statements, including statements contained in the Company’s filings with the Securities and Exchange Commission and our reports to shareholders. The Company does not undertake to update any forward-looking statements that may be made from time to time by or on behalf of the Company unless it is required by law.

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