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ISC-CX and Avolta Partner to Enhance Customer Experience in Airport Locations

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ISC-CX, a leading global provider of comprehensive customer experience (CX) solutions, is excited to announce a new partnership with Avolta, a leading travel experience player.

MUNICH and BASEL, Switzerland, July 15, 2024 /PRNewswire-PRWeb/ — ISC-CX, a leading global provider of comprehensive customer experience (CX) solutions, is excited to announce a new partnership with Avolta, a leading travel experience player. This collaboration aims to optimize the customer experience at Avolta’s extensive network of airport locations worldwide.

Reinhold Auer, Managing Director at ISC-CX: Our mission is to help companies like Avolta understand their customers better and deliver exceptional experiences. We look forward to supporting Avolta’s vision of a seamless, traveler-centered retail environment.

ISC-CX’s Role in the Partnership

ISC-CX offers a full suite of tools designed to improve customer satisfaction and loyalty. This includes Voice of Customer, Mystery Shopping, Audits, and AI-automatized Action Lists (Close the Loop). With their advanced CX program, ISC-CX will enable Avolta to gather and analyze valuable customer feedback, providing actionable insights to refine and enhance the shopping experience in their airport stores.

“We are thrilled to work with Avolta,” said Reinhold Auer, Managing Director at ISC-CX. “Our mission is to help companies like Avolta understand their customers better and deliver exceptional experiences. We look forward to supporting Avolta’s vision of a seamless, traveler-centered retail environment.”

Avolta’s Commitment to Customer Experience

Avolta, the result of the business combination between Dufry and Autogrill, operates in 73 countries with more than 5,100 points of sale across travel retail, convenience, and food & beverage, in places like airports, cruises, train stations and border towns amongst others. Their mission is to revolutionize the travel experience through innovative, customer-focused solutions.

“At Avolta, prioritizing our travelers’ needs is the center-point of our strategy,” commented Alec Denby, Global Operational Excellence Head at Avolta. “Our partnership with ISC-CX enables us to refine and leverage our data lake more effectively, deepening our insights into customer expectations and elevating our service quality. This collaboration marks a critical advancement in our commitment to ensuring that every journey is as exciting as the destination itself.”

About ISC-CX

ISC-CX is a global leader in omnichannel customer experience analysis, serving renowned brands such as Shell, McDonald’s, Nespresso, and Lindt. With multilingual teams operating in over 120 countries, ISC-CX collects and analyzes millions of data points each year to help businesses improve customer satisfaction and loyalty. For more information on ISC-CX’s services and solutions, please visit www.isc-cx.com.

About Avolta

Avolta is a leading global travel experience player. With the traveler at its strategic core, Avolta maximizes every moment of the traveler’s journey through its combination of travel retail and F&B, passion for innovation and excellent execution. With access to 2.3 billion passengers each year, Avolta’s well-diversified business operates in 73 countries with over 5,100 points of sale across three segments – duty-free, F&B and convenience – and various channels, including airports, motorways, cruises ferries, railway, border shops and downtown. ESG is an inherent element of Avolta’s business strategy, aiming for sustainable, profitable growth, while fostering high standards of environmental stewardship and social equity. To learn more about Avolta, please visit avoltaworld.com

Media Contact

ISC-CX, ISC-CX, 41 61 225 42 15, contact@isc-cx.com, www.isc-cx.com

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SOURCE ISC-CX

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Morrison Foerster Opens Amsterdam Office, Extending the Reach of Its Premier Privacy + Data Security Practice

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The firm’s 18th office worldwide and 4th in Europe, will create deeper connections with global clients.

AMSTERDAM, Netherlands, Jan. 8, 2025 /PRNewswire-PRWeb/ — Morrison Foerster (MoFo), a leading global law firm, is pleased to announce that it has opened an office in Amsterdam to further extend the reach of its premier Privacy + Data Security practice, and forge deeper connections with global clients operating in Europe.
The office is the firm’s 18th globally and 4th in Europe, and will be led by partner Alex van der Wolk, co-chair of MoFo’s preeminent Global Privacy & Data Security practice. Initially, the office will include van der Wolk, partner Marijn Storm, and senior of counsel Lokke Moerel, all admitted to practice in the Netherlands, with further additions to the office expected following the office’s formal opening.

MoFo’s new Amsterdam office enables the firm to further entrench its roots with disputes and transactions clients globally and in the European market, offering closer and more strategic ties with clients that the firm is already advising in the Netherlands, alongside the opportunity to forge new relationships.

“Establishing a presence in the Netherlands creates an exciting proposition for clients as we grow Morrison Foerster’s global platform,” said Eric McCrath, Chair of Morrison Foerster. “Amsterdam represents a thriving, multi-industry hub, with many of the globe’s biggest corporations present in the city alongside innovative new startups and scale-ups. The founder members of our Amsterdam office have been practicing in the Netherlands for many years and already have an established network in the region, affording us a running start as we open our newest office in the MoFo network. We are excited at what Amsterdam can bring to our platform and look forward to the success of our newest office.”

The firm’s Amsterdam office will look to build on its strong Privacy + Data Security practice, advising a cross-section of companies in the technology, life sciences, and artificial intelligence industries.

“Having advised numerous Netherlands-based clients for many years, I am excited to lead our new office in Amsterdam, welcoming existing and new clients to Morrison Foerster’s premier global platform for data privacy and security matters,” said van der Wolk. “Our team in Amsterdam, with market-leading attorneys in data privacy, will not only lead on complex work in their own right, but are also play a crucial role on an array of the firm’s global mandates, from cross-border disputes to billion-dollar deals. I am excited to build the firm’s 18th office in its global network.”

Media Contact

Alexander Smith, Morrison Foerster, +44 (20) 79204064, alexandersmith@mofo.com, mofo.com

View original content:https://www.prweb.com/releases/morrison-foerster-opens-amsterdam-office-extending-the-reach-of-its-premier-privacy–data-security-practice-302345915.html

SOURCE Morrison Foerster

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AmpUp and Hubject Join Forces to Accelerate EV Charging Across North America

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New collaboration to introduce Plug&Charge technology, followed by expanded access through the eRoaming network

SANTA CLARA, Calif., Jan. 8, 2025 /PRNewswire/ — AmpUp, a leading provider of electric vehicle (EV) charging solutions, and Hubject, the global leader in eRoaming and Plug & Charge services, today announced a partnership aimed at accelerating the EV charging experience across North America.

Under this collaboration, AmpUp will first implement Hubject’s Plug&Charge technology across its new charging stations. This innovative feature simplifies charging by allowing EV drivers to initiate payment without relying on app-based methods or RFID cards. Following this rollout, AmpUp’s charging stations will be integrated into Hubject’s extensive eRoaming network, providing seamless access to over 1 million charging points globally.

“Charger availability and ease of use are vital for making the EV transition accessible to all,” said Tom Sun, CEO and co-founder of AmpUp. “By partnering with Hubject, we are committed to enhancing the charging experience for our customers while expanding charging opportunities in their communities.”

Key benefits of the partnership include:

Plug&Charge Implementation: A simplified payment process for EV drivers.Access to a Vast Network: Integration into Hubject’s global network of over 1 million charging points.Enhanced Interoperability: Ensures driver choice and access to charging infrastructure across borders.

Trishan Peruma, Hubject North America CEO, said, “We welcome AmpUp as a valued partner in the Hubject eMobility ecosystem as we look to provide a seamless and secure charging experience for even more drivers across North America.”

The partnership between AmpUp and Hubject marks a pivotal advancement in expanding reliable and user-friendly EV charging infrastructure across the continent. Together, the companies are driving toward a future where sustainable transportation is accessible to everyone.

About AmpUp
AmpUp is breaking down barriers to widespread EV adoption with the most reliable, flexible, and user-friendly EV charging platform. Since its founding in 2018, AmpUp has powered over 1,500 charging networks across 75 North American markets, enabling businesses and property owners to seamlessly deploy and manage EV charging solutions. Trusted by industry leaders such as JLL, CBRE, Domino’s Pizza, Goodyear, Under Armour, and Hilton, AmpUp is at the forefront of advancing sustainable transportation. For more information, visit www.ampup.io. For marketing inquiries, please contact randa@ampup.io

About Hubject
Hubject simplifies the charging of electric vehicles. Through its eRoaming platform intercharge, the eMobility specialist connects Charge Point Operators (CPOs) and eMobility Service Providers (EMPs) to provide standardized access to charging infrastructure regardless of any network. Hubject has established the world’s largest cross-provider charging network for electric vehicles by connecting CPO networks encompassing over 1 million connected charging points and more than 2,250 B2B partners across 63 countries and four continents. In addition, Hubject is a trusted consulting partner in the Mobility market, advising automotive manufacturers, charging providers, and other EV-related businesses looking to launch eMobility services or implement Plug&Charge using ISO15118-2 and ISO15118-20. In essence, Hubject promotes eMobility and its advancement worldwide. For more information, please visit www.hubject.com follow us on LinkedIn.

 

View original content to download multimedia:https://www.prnewswire.com/news-releases/ampup-and-hubject-join-forces-to-accelerate-ev-charging-across-north-america-302345957.html

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Therap Services Strengthens Documentation with Advanced HIPAA-Compliant Secure Video Documentation Tool

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TORRINGTON, Conn., Jan. 8, 2025 /PRNewswire/ — Therap Services, the national leader in HIPAA-compliant electronic documentation solutions for organizations in the Long-Term Services and Supports (LTSS), Home and Community-Based Services (HCBS), and other human services industries, strengthens its documentation capabilities with the Secure Video Documentation tool and giving service providers a highly secure and HIPAA-compliant solution for managing videos containing Protected Health Information (PHI). This tool is designed to meet the needs of organizations that require efficient, secure, and integrated video documentation within their workflows.

The Secure Video Documentation tool allows users to upload and store videos in a centralized Video Library. These videos can be attached directly to existing modules within the Therap system, including General Event Reports (GER), GER Resolution, Individual Home Page, ISP Program, and T-Logs. This integration strengthens the documentation process by enabling providers to enhance traditional records with video evidence, improving both the clarity and comprehensiveness of reports.

Therap’s solution ensures that PHI-related video content is managed in a secure environment, with access strictly controlled through user privilege assignments. Based on their roles, users can view or download videos as needed, supporting collaborative workflows while safeguarding sensitive data. This functionality aligns with Therap’s commitment to privacy and security, ensuring that service providers can meet regulatory requirements while improving care and operational efficiency.

Designed specifically for service providers, the Secure Video Documentation tool is an invaluable resource for documenting incidents. By integrating video content into their systems, organizations can achieve better communication, more detailed documentation, and greater accountability in their service delivery.

The availability of this tool highlights Therap’s dedication to providing innovative and practical solutions for the human services sector. Service providers using the Therap system now have a reliable and secure way to incorporate video documentation into their processes, further enhancing their ability to deliver high-quality care while maintaining compliance with privacy regulations.

For more information on Therap’s HIPAA Compliant Secure Video Streaming, please visit:
https://www.therapservices.net/products/hipaa-compliant-video-storage/

About Therap

Therap’s comprehensive and HIPAA-compliant software is used in human services settings for documentation, communication, reporting, EVV and billing.

Learn more at  www.therapservices.net.

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http://www.therapservices.net

View original content:https://www.prnewswire.com/news-releases/therap-services-strengthens-documentation-with-advanced-hipaa-compliant-secure-video-documentation-tool-302345921.html

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