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Sharpen Revolutionizes Contact Center Operations with Usable AI™ Platform

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INDIANAPOLIS, June 28, 2024 /PRNewswire/ — Sharpen, a recognized leader in cloud contact center software, today announced a significant advancement in the customer service industry with the launch of their Usable AI™ platform. This new AI-powered solution is set to redefine how contact centers operate, providing agents with real-time assistance, streamlining workflows, and enabling a new level of personalized customer interactions.

Usable AI represents a new paradigm in AI adoption, focusing on practical, out-of-the-box solutions that seamlessly integrate into existing workflows. This approach eliminates the need for extensive training or specialized skills, making AI accessible to all businesses, regardless of size or technical expertise. For contact centers, this translates to immediate benefits in terms of efficiency, agent empowerment, improved customer satisfaction – and even cost savings. By harnessing the power of artificial intelligence in a user-friendly manner, Sharpen aims to empower agents, enhance operational efficiency, and ultimately elevate the customer experience.

Sharpen’s Usable AI capabilities revolutionize customer service operations through:

Effortless Wrap-Up & Faster Resolutions: Automate contact summaries, provide historical overviews, and reduce agent effort, ensuring faster resolutions and higher customer satisfaction.Data-Driven Insights for Coaching & Service: Leverage sentiment analysis for targeted agent coaching, trend identification, and proactive service improvements.Secure and Compliant Interactions: Safeguard sensitive data with intelligent redaction, ensuring compliance and protecting customer privacy.Proactive Issue Detection & Resolution: Identify and address call management issues in real-time with Sidekick, enhancing operational efficiency and customer satisfaction.Personalized & Proactive Customer Service: Empower agents with a 360-degree view of the customer journey, enabling intelligent routing and personalized support.

“Every CEO is asking every CIO to roll out AI. We built the easiest and most comprehensive answer on how to roll out AI in their contact center, with Usable AI,” said Charlie Newark-French, CEO of Sharpen. “We’ve built a step-by-step guide to help move our customers into the world of AI with out-of-the-box, compliance friendly, no-upskilling needed technology. It is, without doubt, a game-changer.”

Sharpen’s Usable AI platform is available now as an integral part of our core CCaaS offering. To learn more, visit sharpencx.com.

About Sharpen:
As your partner in performance, productivity, and empowerment, Sharpen delivers better outcomes: better outcomes for customers, agents, and your business. Our AI-powered cloud contact center platform is intentionally designed and masterfully engineered for a seamless, intuitive experience across the board for a CX difference you can see—and feel. Visit sharpencx.com to learn more.

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SOURCE Sharpen Technologies

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Lockheed Martin Declares Second Quarter 2025 Dividend

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BETHESDA, Md., May 9, 2025 /PRNewswire/ — The Lockheed Martin Corporation (NYSE: LMT) board of directors has authorized a second quarter 2025 dividend of $3.30 per share. The dividend is payable on June 27, 2025, to holders of record as of the close of business on June 2, 2025.

About Lockheed Martin
Lockheed Martin is a global defense technology company driving innovation and advancing scientific discovery. Our all-domain mission solutions and 21st Century Security® vision accelerate the delivery of transformative technologies to ensure those we serve always stay ahead of ready. More information at Lockheedmartin.com

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SOURCE Lockheed Martin

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Take a Pic: Tactacam Selects Barrett to Power Omnichannel Fulfillment

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FRANKLIN, Mass., May 9, 2025 /PRNewswire/ — Barrett Distribution Centers, a leading third-party logistics (3PL) provider specializing in eCommerce and omnichannel fulfillment, is excited to announce that Tactacam, the market leader in action and trail cameras for hunting, shooting, and outdoor enthusiasts, has officially launched operations with Barrett as their 3PL provider.

“We chose Barrett because we needed a 3PL partner that could scale with our omnichannel growth,” said Travis Ruff, Director of Supply Chain at Tactacam. “Their infrastructure, leadership, and commitment to performance made them the right long-term fit for Tactacam.”

Tactacam’s rapid growth beyond DTC and expansion into retail B2B distribution called for a supply chain partner that could proactively anticipate operational needs along with automation technology to optimize performance. Barrett’s national fulfillment footprint and flexibility made the choice a clear one.

“Tactacam is on a rocket ship – just an amazing growth story. Their fast expansion from DTC eCommerce into retail stores has been nothing short of impressive. It is the goal of every single DTC eCommerce brand right now,” said Bryan Corbett, VP of Sales & Marketing. “Truly love working with Travis and the extremely talented Tactacam team.”

Tactacam has continued to innovate with exciting new product launches including the Reveal & Defend series cellular trail camera, which offer 4K video resolution and advanced image stabilization, delivering high-performance remote monitoring with crystal-clear image capture. These state-of-the-art devices reflect the brand’s commitment to providing next-level tools for hunters and outdoor enthusiasts.

As the new partnership takes flight, omnichannel and eCommerce brands looking to scale smarter are encouraged to reach out to Barrett Distribution Centers for a free supply chain consultation.

About Tactacam

Tactacam is the leading manufacturer of point-of-view cameras and video technology for hunters, shooters, and outdoor enthusiasts. Founded by outdoorsmen who sought better ways to capture and share their hunts, Tactacam delivers rugged, high-definition cameras designed specifically for capturing real outdoor action. From their flagship POV cameras to advanced cellular trail cameras and accessories, Tactacam helps users relive the moment and share their stories with unmatched clarity and simplicity.

About Barrett Distribution Centers

Since 1941, Barrett has provided customized third-party logistics (3PL), direct-to-consumer (DTC) eCommerce fulfillment, omnichannel distribution, managed transportation solutions and retail compliance for clients across all industries, with a focus on apparel & footwear, health & beauty, consumer packaged goods (CPG) and education. Barrett continues to be a leading 3rd party logistics provider in North America, known for superior execution, customer engagement and direct access to senior leadership decision makers. As a member of Inc’s fastest growing companies list 15+ times, Barrett is big enough to do the job and still small enough to deeply care about your business.

View original content to download multimedia:https://www.prnewswire.com/news-releases/take-a-pic-tactacam-selects-barrett-to-power-omnichannel-fulfillment-302451457.html

SOURCE Barrett Distribution Centers Inc.

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HOPE for Georgia Moms’ Maternal Health Task Force Awards “Georgia’s Top 10 Maternal Health Websites” for Expecting and New Parents Just in Time for Mother’s Day

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ATHENS, Ga., May 9, 2025 /PRNewswire/ — With Mother’s Day right around the corner, the Georgia Maternal Health Task Force has announced its first ever “Top 10 Maternal Health Websites: Spring 2025” awards, recognizing trusted, local, high-quality resources for expecting and new parents, healthcare providers and health educators. The Georgia Maternal Health Task Force is a coalition of healthcare providers, public health experts, patient advocates and community leaders. It operates within HOPE for Georgia Moms, a federally funded initiative dedicated to improving maternal health outcomes within the state.

More than 40% of Georgia’s counties lack maternity care facilities, and more than half of the state’s counties do not have a practicing obstetrician. While not a substitute for clinical care, access to high-quality patient education resources on the internet can help improve overall health in communities where care is limited. According to one study, for example, the internet is an important source of information for 8 out of 10 pregnant women in their first trimester because it is easy to access and because women can learn from the experiences of others. Other studies suggest that expecting moms can use the internet to reduce anxiety or fear around unknown situations as well as improve informed decision-making.

Georgia’s new and expecting mothers deserve easy-to-access, high-quality information on how to promote their well-being,” said project director Dr. Heidi Ehrenreich, Ph.D., M.P.H., MCHES. “Our first cohort of website awardees do an excellent job educating expecting parents, families and providers.”

To support these and other positive outcomes in maternal health, the Task Force reviewed dozens of local sites and evaluated them based on factors such as whether the site was relevant to the Georgia context, had evidence-based content and was user-friendly.

The Spring 2025 awards recognize the following websites for their outstanding maternal health resources (listed in alphabetical order):

Emory Healthcare – MaternityCenter for Black Women’s Wellness Doulas of Atlanta Georgia Department of Public Health Georgia Perinatal Consultants Georgia Perinatal Quality CollectiveGeorgia WatchMother to Baby The Atlanta Doula West Central Health District

These recognized websites will receive an official HOPE for Georgia Moms “Top 10 Maternal Health Website” badge to display on their websites and social media platforms—giving families extra confidence this Mother’s Day and beyond that the resources they rely on have been vetted by experts.

“We are honored that the Center for Black Women’s Wellness has been recognized for outstanding maternal health education,” said Tosi Adeniyi-Miller, Senior Analyst and Maternal Child Health Advocate. “Accessible, trustworthy health information is vital—especially for communities that have historically faced barriers to care. This recognition affirms our commitment to equipping families with the knowledge they need to thrive.”

Later this year, the Task Force will share information on how other organizations can submit their websites for consideration for the Fall 2025 awards.

About HOPE for Georgia Moms

HOPE (Healthy Outcomes and Positive Experiences) for Georgia Moms is Georgia’s statewide maternal health initiative, funded by the Health Resources and Services Administration (HRSA) through the State Maternal Health Innovation and Data Capacity Program. Launched in 2022, the program brings together mothers, clinicians, advocates and community leaders to improve maternal health outcomes across the state. By amplifying lived experiences and connecting families with trusted resources, HOPE for Georgia Moms works to ensure every parent in Georgia survives and thrives.

This initiative is supported by HRSA of the U.S. Department of Health and Human Services (HHS) under an award totaling $5,170,233. No funding is provided by non-governmental sources. The contents are those of the authors and do not necessarily represent the official views of, nor an endorsement by, HRSA, HHS or the U.S. Government.

For more information, visit hopeforgeorgiamoms.org/

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SOURCE HOPE For Georgia Moms

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