By expanding the current landscape of services, MYCPE ONE aims to create career opportunities for Indian talent while addressing the evolving needs of the accounting industry.

AHMEDABAD, India, Nov. 14, 2024 /PRNewswire/ — Entigrity, a global leader in outsourcing solutions, and MYCPE, a renowned provider of Continuing Professional Education (CPE) services, announced their merger to create MYCPE ONE.

This strategic merger goes beyond simply combining the services; it’s aimed at building an integrated ecosystem that delivers a comprehensive suite of solutions to CPAs and accounting firms. The unified suite of services will include Staffing, CPE, Learning & Development, Digital Marketing — all in one place.

This will significantly enhance career opportunities for Indian accounting professionals, by providing them with access to the global accounting industry and state-of-the-art learning resources. 

With this mission, MYCPE ONE is also committed to growing its presence in India. With the recent opening of offices in Udaipur and GIFT City, Gandhinagar, MYCPE ONE plans to scale operations across various delivery centres in India.

Today, MYCPE ONE has a team of 40+ delivery centres across 17 cities in India and one in Philippines. MYCPE ONE has partnered with state governments to establish delivery centres in Tier 2 and 3 cities. These initiatives are designed to provide Indian professionals with the opportunities they need to pave their career pathways, spanning from entry-level roles to senior positions. 

“This merger positions MYCPE ONE as a pivotal force in the industry, evolving from an outsourcing provider to a comprehensive tech and services leader for the accounting sector,” said Shawn Parikh, CEO and Co-founder of MYCPE ONE. “Through this merger, we are thrilled to provide Indian professionals with unmatched opportunities to advance their careers and gain valuable international exposure,” he added. 

“Our aim is to build a resilient business model that adapts to market dynamics and reinforces our standing in the global accounting space. By leveraging our deep expertise, we remain committed to serving the accounting sector,” said Valay Parikh, COO and Co-Founder of MYCPE ONE. 

About Entigrity 

Entigrity is a trusted provider of outsourcing solutions, partnering with over 1,000 CPAs and accounting firms & businesses across the U.S. and Canada. With delivery centres in 17 cities across India and one in the Philippines, we are further expanding our presence into additional Tier 2 and Tier 3 cities in India, as well as exploring growth opportunities in the Philippines, South Africa, and South America.

About MYCPE ONE 

MYCPE ONE is a comprehensive ecosystem designed to empower accounting firms and professionals with a unified suite of essential services. As a strategic platform, MYCPE ONE offers integrated solutions in outsourcing, education, training, marketing, advisory, and industry insights — all in one place.

Contact Information 

Patrick Ross 
Content and Media Manager 
MYCPE ONE 
Patrick@my-cpe.com
6468274348 

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Recognized for outstanding digital service performance in the contact center industry

TOKYO, Nov. 14, 2024 /PRNewswire-PRWeb/ — transcosmos inc. is proud to announce that the company received 2024 [Golden Headset] Annual Excellent Outsourcing Services of the Year Top 10 at the “CCMW 2024 Annual Conference & the 20th [Golden Headset] The Best Customer Center Award Ceremony” held in Beijing, China on October 15, 2024.

Started in 2005, this year marked the 20th anniversary of the [Golden Headset Award Digital Services and Operations Benchmarking Competition], a competition to determine China’s best customer center, organized by the prestigious institution in the Chinese contact center industry called Customer Care & Management World (CCMW). The Golden Headset Award is recognized as a leading performance indicator in the customer service center industry. Following the international evaluation standard CC-CMM (Capability Maturity Model)/DO-CMM, CCMW performed performance indicator analysis. After receiving applications, CCMW asked for experts’ nominations and went through a rigorous screening process that includes mystery calls, data gathering, benchmarking, on-site assessment, and assessment by a review committee. Ultimately, CCMW chose the award winners based on a comprehensive evaluation on all candidates including their outsourcing service capabilities as well as the number of workstations. Highly recognized for its proven record in contact center digital services, transcosmos was awarded the 2024 [Golden Headset] Annual Excellent Outsourcing Services of the Year Top 10.

As the internet and intelligence technologies continue to evolve, customer service centers are transforming into digital, intelligent and multifunctional contact centers, shifting from the traditional services via phones, emails, and online channels. Against this backdrop, transcosmos has developed “transCxLink,” its proprietary platform built on the company’s unique omnichannel contact centers. “transCxLink” not only creates a seamless process between companies, consumers, and customer service representatives by connecting all kinds of communication channels such as e-commerce platforms, social platforms, voice calls, and online chat, but also comes with abundant features including CRM, intelligent services, marketing systems, speech recognition, auto-reporting, and business insights. With all these features, “transCxLink” meets the needs of companies across all industries. In addition, with the power of large language models, “transCxLink” delivers auto-translation features, enabling businesses to provide multilingual AI-powered customer services without the need for bilingual customer service agents.

As business processes become increasingly complex and highly standardized in every industry, transcosmos enhances CX at every channel by transforming traditional contact centers into digital with the power of “transCxLink,” thereby evolving the centers to ones that reduce costs, boost productivity, and expand sales, generating value for clients.

Invited to the conference, Joseph Wong, VP of Global Business Development, transcosmos delivered speech on the theme of “How Chinese companies can unlock global business opportunities with its digital economy,” representing the company. In his speech, Joseph presented in-depth analysis on the rapid shift to intelligent services and solutions in the contact center and e-commerce industries, and encouraged Chinese local brands to aggressively develop international markets and find new routes for growth. Joseph also introduced transcosmos’s success cases in its global services, giving inspiration to many of the audience.

As a digital transformation partner for clients, transcosmos will drive its efforts for enhancing services in the BPO industry with its innovative solutions and service systems.

■transcosmos history in China
transcosmos entered the Chinese market and launched its offshore services business in 1995. In 2006, the company opened its first call center in Shanghai and started to provide call center services for the Chinese market. Today, transcosmos has its bases and subsidiaries across 24 cities in China including Shanghai, Beijing, Tianjin, Hefei, Xi’an, Changsha, Wuhan, Neijiang, Kunshan, Zhengzhou, Rizhao, Suzhou, Taipei and more. The company offers extensive services such as business process outsourcing (BPO) including contact centers, e-commerce one-stop, customer experience, digital marketing, and system development for both Chinese and global brands.

transcosmos is a trademark or registered trademark of transcosmos inc. in Japan and other countries.Other company names and product or service names used here are trademarks or registered trademarks of respective companies.

About transcosmos inc.
transcosmos launched its operations in 1966. Since then, we have combined superior “people” with up-to-date “technology” to enhance the competitive strength of our clients by providing them with superior and valuable services. transcosmos currently offers services that support clients’ business processes focusing on both sales expansion and cost optimization through our 183 bases across 35 countries/regions with a focus on Asia, while continuously pursuing Operational Excellence. Furthermore, following the expansion of e-commerce market on the global scale, transcosmos provides a comprehensive One-Stop Global E-Commerce Services to deliver our clients’ excellent products and services to consumers in 46 countries/regions around the globe. transcosmos aims to be the “Global Digital Transformation Partner” of our clients, supporting the clients’ transformation by leveraging digital technology, responding to the ever-changing business environment. Visit us here https://www.trans-cosmos.co.jp/english/

Media Contact

transcosmos inc., transcosmos inc., +81-3-6709-2251, pressroom@trans-cosmos.co.jp, https://www.trans-cosmos.co.jp/english/

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SOURCE transcosmos inc.

SEOUL, South Korea, Nov. 14, 2024 /PRNewswire/ — Nota AI, a leader in hardware-aware AI optimization and on-device AI solutions, has taken a significant step toward establishing its presence in the Middle East by signing a Memorandum of Understanding (MoU) with Alliance Traffic Systems (ATS). This strategic partnership aims to bring Nota AI’s cutting-edge Intelligent Transportation Systems (ITS) solutions to the region, aligning with its broader vision of expanding technological impact across the Middle East.

Alliance Traffic Systems, a key player in the Gulf Cooperation Council (GCC) region, holds particular influence in the UAE’s traffic enforcement infrastructure sector. Since 2008, ATS has managed major traffic projects in Abu Dhabi Emirate, solidifying its role as a leader in providing total traffic management solutions. This extensive track record makes ATS an invaluable partner as Nota AI launches into the Middle Eastern market. Leveraging ATS’s established network, Nota AI will initiate a Proof of Concept (PoC) project with Dubai‘s Road and Transport Authority (RTA), deploying its generative AI and Vision Language Model (VLM)-based ITS solutions. This project will demonstrate Nota AI’s on-device AI capabilities, setting the stage for solutions to urban mobility challenges across the Middle East.

The PoC project’s core ITS solution integrates Vision Language Model (VLM) and multimodal capabilities to process diverse data sources, enabling precise traffic analysis. Powered by Nota AI’s optimized on-device AI technology, this advanced traffic analysis solution can be deployed efficiently across various traffic-related devices, promising substantial improvements in traffic management and bringing meaningful changes to regional conditions in the Middle East.

Myungsu Chae, CEO of Nota AI, remarked, “This PoC project offers a unique opportunity to validate our VLM-based on-device AI solution, delivering real-time traffic analysis in the Middle East. It marks an important milestone in showcasing our global technological and business potential.” Mohammad Al Abbadi, CEO of ATS, added, “This MoU aims to leverage Nota AI’s on-device AI technology to reduce traffic congestion across the Middle East, offering a cost-effective solution for road management.”

Nota AI’s steady expansion in the Middle East has included recent participation in high-profile events such as Expand North Star 2024 and the ITS World Congress 2024. With its strategic partnership with ATS, Nota AI has secured a strong entry point into the Middle Eastern market, drawing on ATS’s extensive expertise in traffic management and infrastructure. This collaboration allows Nota AI to deliver tailored solutions that address the region’s unique transportation needs. Furthermore, through ATS’s established networks with key authorities in Abu Dhabi and Dubai, Nota AI is well-positioned to extend its reach across the Gulf Cooperation Council (GCC) region, laying the foundation for sustainable, long-term growth.

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SOURCE Nota AI